Every review we hold for the South Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat company, highly recommend.
We were instructed to sell a property on behalf of Spring. It was the first time that I had worked with them and found the whole experience, a real pleasure and I have nothing but great things to say about them. All of the staff were a pleasure to deal with, but Amanda especially. I found her to be incredibly proactive and always on the end of the phone or email, when needed. Amanda was genuinely lovely to work a long side and a real pleasure to chat too.
Naomi · 27 February 2026
Agent replied · 31 May 2026
Thankyou Naomi, what lovely feedback to hear, especially for Amanda. Delighted your experience with Spring was so positive and thanks for taking the time to share a review and recommending us. The team, and Amanda, hope to work with you too again soon. All the best :)
★★★★★ 5/5
TrustpilotAgents review
I have worked with Michael and Amanda at Spring on a number of occasions now and every time it has been a pleasure. Not only do they make things easy for ourselves but more importantly the clients. Every client i have worked with have been over the moon with the help and service they have received. Cannot wait to work with you all again. Thank you!
Ross · 24 March 2026
Agent replied · 31 May 2026
We very much appreciate your kind words for Michael and Amanda, thankyou and lovely to hear :)
Delighted you found us so easy to deal with, and that your clients are also over the moon. Look forward to working with you again too, wishing you all the best.
★★★★★ 5/5
TrustpilotHouse Sale
Communication was superb throughout the transaction; Spring provided almost immediate action to any enquiry raised and updates always arrived quickly on the same day. We found them to be a thoroughly professional, polite, friendly and, above all, proactive team which assisted greatly in obtaining a super quick exchange and completion many weeks earlier than expected. Thoroughly recommend Spring and hope we can work together again in the future.
Lawrence · 13 February 2026
Agent replied · 31 May 2026
Thank you for leaving us such a great review, we very much appreciate your feedback for our service and also your kind words for our team. Delighted to hear that you would recommend us, and we too hope to work with you again in the future.
★★★★★ 5/5
TrustpilotEstate Agent Review
Pearsons Clanfield Office were instructed to market for sale two properties on behalf of Springmove. Both properties have now completed with the new owners happily moved in . We have been very impressed with the service levels and speed of response from their sales support teams and look forward to continuing our working relationship.
Graham · 20 February 2026
Agent replied · 31 May 2026
Thanks Graham, delighted to hear you found our service levels and speed of response impressive. We hope the new owners have settled in well and are enjoying their new home. We appreciate you taking the time to share your experience, and we too very much look forward to continuing our working relationship. All the best.
★★★★★ 5/5
TrustpilotAbsolutely Amazing Company and Staff
Truly an amazing experience and Spring is a company I would throughly recommend using! From the first communication they have kept me updated, always been there on the end of the phone and email for any questions and reassurance, nothing was too much for them.
Sue · 1 April 2026
Agent replied · 31 May 2026
This is lovely feedback Sue and Steve, thanks so much for taking the time and sharing your experience with us, especially your kind words for Aston. The Cotswolds is a beautiful place - we hope you have settled in well and able to explore your new surroundings now the sun is shining. We wish you many years of happiness in your new home and thanks again for choosing Spring.
★★★★★ 5/5
TrustpilotAmanda has been an absolute pleasure to…
Amanda has been an absolute pleasure to deal with throughout the process of the re-sale of their property. Quick to respond to any queries raised, providing swift conclusion for the buyers, offering a very proactive approach to finalising the sale in a timely manner.
Anouska · 29 January 2026
Agent replied · 31 May 2026
Thank you so much for your kind words and for taking the time to leave your review Anouska. It was a pleasure assisting you throughout the process, and we are delighted to hear that Amanda helped bring everything together quickly for the buyers. Wishing you all the very best for the future, and thank you again.
★★★★★ 5/5
TrustpilotOverall a good experience
We part exchanged our house to allow us to buy a new build, although the price Spring offer isn’t brilliant, it allows you a much easier and stress free way of selling your house, which we appreciated. Paul was great to deal with and really helped things along and was there whenever we had any questions, we can’t thank him enough. If you’re in a position where you’re able to take a lower offer for the house you’re selling, it’s definitely the best option. We likely wouldn’t be in our new house without them.
Joe · 3 December 2024
Agent replied · 24 December 2024
Thanks for sharing your experience with us Joe, and your kind words for Paul. Delighted you where able to secure your new-build property and found the part-exchange process easy and stress free. Wishing you all the best in your new home :)
★★★★★ 5/5
TrustpilotRhys went over and beyond to help us…
Rhys went over and beyond to help us through a nightmare sale. Nothing was too much trouble and was always at hand to assist. Extremely professional and reliable. Thanks for everything
Janet · 18 April 2026
Agent replied · 31 May 2026
What great feedback for Rhys, very kind indeed. We are so glad he could help you through your sale - we know how stressful selling a house can be. Thanks again for sharing your experience, we all wish you the very best.
★★★★★ 5/5
TrustpilotExcellent service from Samson at Spring
I had a great experience dealing with Samson Lyndon at Springmove. From start to finish, he was professional, supportive, and genuinely helpful throughout the whole process. He answered every question clearly, kept everything straightforward, and made the experience smooth and stress-free. It’s clear he genuinely cares about providing a great service. I’d highly recommend Samson and Springmove.
George · 26 May 2026
★★★★★ 5/5
TrustpilotExcellent communication and I service I offer to my customers
The communication during this transaction was absolutely superb and I knew at every stage what was happening. The customers that I referred were very impressed with the service from start to finish and they have already recommended Springmove to their friends. The completion happened on time and I would have no hesitation recommending this service to anyone looking at part exchanging their home. As an estate agent, I now see this as an invaluable service that I offer to speed up the sale process.
Chris · 6 March 2026
Agent replied · 31 May 2026
Thank you for your review Chris - the team are so pleased to hear you had a great experience with us. Fab news your customers completion took place on time and their experience has led them to recommend us to their friends. Our goal is always to make the process as smooth, transparent, and efficient as possible for everyone involved :)
We really appreciate your feedback and also for your recommendation, we look forward to working with you again. All the best
★★★★★ 5/5
TrustpilotI used spring when my clients chain…
I used spring when my clients chain fell through. This was a hard time for them and spring came in and were so helpful and proactive in getting there property sold again, so my clients could move on. Shah was so helpful in updating me on the progress and being very straightforward with what they can offer my client. All information was laid out on the table before they even offered to my client, so they knew exactly what they were doing before they accepted. I would 100% use spring again if any of my chains fall through.
Olivia · 1 August 2024
Agent replied · 23 August 2024
Thank you for the review Olivia - We look forward to working with you again in the future. The Spring Team
★★★★★ 5/5
TrustpilotI work for an Estate Agency and have…
I work for an Estate Agency and have been in the industry 14 years. As you can imagine i come across the good and the bad in the industry in this time period. I have also come across many different methods to sell a property and Springmove with out doubt has been one of the simplest and smoothest companies to deal with. I have now worked with them for around 6 years. I can not speak highly enough of Samson Lyndon. He is efficient and knowledgeable through out all the process. I have never gone a day waiting for an update or answer which makes my life easy when dealing with my clients. I am so confident using Samson at Spring i currently have 4 transactions going through with him.
Chris · 29 January 2026
Agent replied · 31 May 2026
Thank you so much for taking the time to share such a detailed review Chris. Absolutely delighted to hear that your multiple experiences with Spring have all been so positive, and we really do appreciate your kind words for Samson - proud to have him on our team and its lovely to hear he makes yours, and your clients, lives easier when selling a property. We very much value your feedback and look forward to successfully completing your current transactions and many more in the future. Thanks again.
★★★★★ 5/5
TrustpilotAmanda-Jayne is always available on the…
Amanda-Jayne is always available on the other end of the phone when needed, responds to emails very quickly, and is consistently professional.
Jake · 31 March 2026
Agent replied · 31 May 2026
Thank you so much for your kind words and feedback for Amanda-Jayne, great to hear! Thanks again for sharing your experience Jake, wishing you all the best.
★★★★★ 5/5
TrustpilotHighly professional from start to…
Highly professional from start to finish. Kept well updated throughout and very friendly and approachable. Would definitely recommend the service. Thank you Simon Homes.
Callum · 28 January 2026
Agent replied · 31 May 2026
Great to hear you had such a positive experience with us Callum. Thank you for your kind words for Simon and also for recommending our service. Wishing you all the best and thanks again.
★★★★★ 5/5
TrustpilotThe staff at spring move have all been…
The staff at spring move have all been friendly and professional throughout. Paul Martin was my initial property advisor and was very understanding about my need to move quickly. He was helpful and so easy to communicate with it made things really straight forward. The process of selling was easy and this was a great choice for me. Happy to recommend spring move to others
Rachel · 24 September 2024
Agent replied · 24 October 2024
Dear Rachel thank you for taking the time to review your experience with Spring. The Spring Team
★★★★★ 5/5
TrustpilotI have recently used Spring to downsize…
I have recently used Spring to downsize from my large family home to a McCarthy & Stone retirement flat. Using Spring enabled me to bid for the flat as a cash buyer without the stress of dealing with estate agents and the worry of a chain breaking down. I really appreciate being able to stay in my old home for up to 28 days, whilst the flat is being re-decorated before I move in. From the outset Paul and his team clearly explained the process and the offer and have always been ready to answer any questions that I had. If it works for you financially I would definitely recommend their services.
Margaret · 11 May 2025
★★★★★ 5/5
TrustpilotThanks Samson
Samson has been great to work with. Fast and clear communication.
McAllisters · 16 April 2026
Agent replied · 31 May 2026
Thanks for taking the time to share your experience with us, and your kind words for Samson. Great hear your feedback and we look forward to working with you again. Many thanks
★★★★★ 5/5
TrustpilotA great job by Springmove Ltd.
Mum at 94 sadly had to sell her beloved home of 53 years in Stanwick, and move into a lovely McCarthy Stone apartment at Townsend Court, Rushden. Springmove Ltd managed the part exchange of Mums existing home, promptly offering a price above her expectations, with the promise of a further profit share if her house sold above their initial valuation. The whole process was managed without undue delay and with great sensitivity. We were kept updated and with courtesy calls to address any concerns we may have. Any issues were promptly addressed. Even after completion Springmove Ltd followed up to make sure we were happy with the process and outcome. A big thank you to Hannah Wigglesworth who showed great compassion and a guiding hand throughout this traumatic time for Mum. And also to Valerie who made sure questions and concerns were addressed at the end of the process.
Pete · 9 November 2023
Agent replied · 15 June 2024
Dear Peter Thank you so much for taking the time to review your experience with Spring. We are glad we were able to assist your mum with her move and wish her well in her new home. Kind regards The Spring Team
★★★★★ 1/5
TrustpilotWe could have done business!
Our property was estimated by 2 local Estate Agents at between £360,000 to 375,000.The house next door to us which is smaller & whose bathroom ceiling & staircase ceiling collapsed, had not been decorated since 1965, still sold for £340,000 through an Estate Agent in December 2022.This fact was batted away by the Spring Move underwiter as,"irrelevant".Spring Move decided to go with the surveyor's evaluation of £285,000. I pointed out with evidence that the Surveyor's Report was factually incorrect.For example, it states our house was built in 1950 as a 'council house. It was in fact built in 1960 & was for private use! I have the original plans & deeds, backed up by 2 different neighbours who got their mortgages at that time!The 'underwriter' after an exchange of emails & a phone call point blank refused to acknowledge the error & said that as some sort of favour they would offer an estimate between the 2 valuations of £315,000 & then offer me a final cash sum of £252,000!To add to this, again I sent over Zoopla estimates from 4.9.23 & 17.9.23 both time & date stamped showing that our house had increased in value by £5,000,with the overall trend constantly upwards for the past 2 years!Also that when I stated that the 2 other local Estate Agents were now so busy & had diaries blocked out for the next 2 weeks & couldn't see me, I was told verbally, by the underwiter "that's a sales ploy!"Their Surveyor's report compared our property to 2 others sold a mile away, that, as I pointed out, are not in anyway comparable to our property on any level!Spring Move continues to deny the Surveyor's report is flawed & that both that report & their offer are correct!Spring Move continues to ignore the estimated valuations of the 2 experienced & LOCAL Estate Agents, the estimate from Zoopla & any evidence I have.Spring Move could have made a very tidy & quick profit, but in this instance decided to ignore all the factual evidence before them!You may well have "years of experience" behind you, but a good business should acknowledge when an error has been made, rectifying that error & review their procedures that come to those conclusions.
Mr · 28 September 2023
Agent replied · 15 June 2024
Dear Mr HannawayThank you for your feedback. We strive to deliver the best possible prices for our customers, and, on this occasion, we are sorry we could not meet your expectations. The independent RICS surveyor valued your property at £285,000. The age and use of your property would not have dramatically changed this valuation. Your neighbour’s property completed at £340,000 in December 2022, meaning it likely went under offer around mid-August 2022 (based on the 18-week average completion time in your area). This was at the peak of the market, before the September 2022 mini-budget, after which house prices fell considerably and interest rates rose to their highest levels since 2008, dramatically changing the market. The surveyor and the Spring underwriters took these changing market conditions as well as comparable properties into consideration. Properties that are on the market right now would carry more weight than those under offer a year ago as they reflect the current state of your local area.We also instructed 2 local estate agents to value your property as you correctly highlight, and the independent agents valued your property at £350,000. Our underwriting team agreed that the RICS valuation was somewhat harsh and considering all available information from agents valuations, to other equivalent properties on the market, Spring valued your property at £315,000. This valuation level was approved in our system before our call to you and was the only offer made.We know a Spring sale does not suit everyone, and we are sorry that this offer didn’t work for you. Our offers include the peace of mind of a guaranteed sale, conveyancing costs, the ability to move within 7 days, and our Spring Price Promise for additional reassurance of our fair pricing. We have many happy customers who have loved the ease, speed, and convenience of selling their home to Spring. We wish you all the very best with your home sale and should you wish to discuss your offer further, please do get in touch as we are always happy to help and clarify any information.Best regardsThe Spring Team.
★★★★★ 1/5
TrustpilotRidiculous offer
Hi everyone. Until to receive the offer from Spring I read so many reviews about Spring and I wasn’t sure what to expect! Lauren who wrote the review only couple of days was right! After 8 weeks of waiting today I have received the call from Spring.The approach is friendly and polite but what is more important is disappointing.Our property is a 3 bed detached with a garage(only 10 years old) we bought the house in 2015 for £163k and now is valued before £224k on Zoopla and from Halifax our mortgage provider for £222k .Their “free evaluators” which actually are paid by Spring so that means they work in their interest evaluate the house between £195k and £205k. Now …. The offer from Spring £145k !!!!!!! You can’t buy in our area not even a 3 bed terrace house in a rough area not in a new estate !! How to suit anyone this ridiculous offers? I thought is different than other companies but is no difference. They work for people?? Is a joke and totally waste of time. We put on hold few viewings on our property waiting for this ridiculous offer! Thank you Spring !
Alex · 8 September 2023
Agent replied · 15 June 2024
Dear Alex I am sorry you were not happy with your offer; at Spring we aim to deliver the best possible customer experience offering total transparency at every stage of the homebuying journey, including sharing all valuations. I can assure you that while Spring pay towards the Rics survey, the surveyors are independent and regulated by the Royal Institution of Chartered Surveyors. The offer on your property took into consideration the length of time your property had been on the market over the last 12 months, along with market history and the offer history on the open market. Our offers are backed by our Spring Price Promise, ensuring peace of mind, that should your property sell within six months for a higher price, we pass the majority of the difference back to the customer. We know that our pricing may not work for everyone, but we pride ourselves on being able to deliver a smooth and speedy sale for those who wish to sell their home quickly, without the long timescales and added stress that the open market can bring. If you would like to discuss your offer further, please do not hesitate to contact me directly on 0208 629 7877 or Hello@Springmove.comRegards Liz Chambers Head of CX
★★★★★ 4/5
TrustpilotQuick Moves…
The speed of the process was particularly helpful. The lack of a chain is also another useful feature. There is no doubt the price you sell for is well below market value but that is made up for by the fact you get LTO time off up to 28 days, no chain, legal fees contribution. For those looking for a hassle free, speedy service his is a way to go.
Douglas · 23 June 2025
★★★★★ 5/5
TrustpilotWhat a great team
What a great team ! Especially Rhys
Mrs · 5 April 2026
Agent replied · 31 May 2026
Such kind words Mrs Cotterill, thank you for leaving us a review. Rhys, Michael and all of the Spring wish you all the very best, and if you ever need any further assistance, please do reach out for a chat, we are always here. Thanks again for choosing Spring :)
★★★★★ 5/5
TrustpilotExcellent service and got the job done.
Spring were a pleasure to work with. Amanda in particularly was always quick to respond and made a huge difference in pushing the sale through. Her level of service, communication and desire to over come any challenges in the sale was exceptional. We highly recommend Spring and hope to work with the company in the future.
Rachel · 26 September 2024
Agent replied · 24 December 2024
Thanks for taking the time to leave a review Rachel and we too look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotExcellent service and support from…
Excellent service and support from Spring's team from start to finish, from initial contact to agreed final offer, then through their purchase of our property to end of occupation. The flexibility offered by 'licence to occupy', which allowed us to remain in our existing property rent free whilst we made updates to our new purchase was so useful.
Mr · 10 February 2026
Agent replied · 31 May 2026
Thank you so much for taking the time to share such a thoughtful review Mr Stubbs. We’re delighted to hear that you had a such positive experience with Spring from start to finish, and that the Licence to occupy was so useful for you.
A special thank you for recognising Rebecca, Simon and Michael, we’ll be sure to pass on your kind words. We wish you every happiness in your new home and thank you again for choosing Spring.
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