Trusted Agent profile · South Croydon
Verified
★★★★★
273 reviews across 2 platforms
145 Brighton Road, South Croydon, CR2 6EF
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Martin & Co's office in South Croydon, at 145 Brighton Road, is rated 4.3 out of 5 across 273 reviews on two platforms, including 269 Google reviews rated 4.3.
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We specialise in selling houses and residential lettings in Croydon, Purley, Kenley and the surrounding suburbs and provide expert advice, guidance and support to our customers across the local area. Joint Directors Peter Brown & Paul Maruna together have over 40 years of industry experience and opened Martin & Co Croydon in 2009. With enviable local knowledge they're both passionate about supporting local people in fulfilling their everyday property needs. Croydon lies between fashionable South London and affluent Surrey and is only 10 miles from the centre of London. Rental prices are much more affordable than those further into Capital and the area is heavily populated with both commuters and families. Whether you are looking to buy or sell a property in or around Croydon or you would like a free valuation, please do get in touch with a member of our team who would be delighted to help.
Every review we hold for the South Croydon office, from every platform, shown as written. First names only.
5/5
GoogleThanks to the most helpful and friendly team at Martin & Co Croydon. Rugile,Amy and Stahl were all amazing and incredibly helpful in the entire process of finding me a lovely flat and a very good landlord. Keep up the good work guys!
Joseph, many thanks we will certainly try! Peter Brown, Director.
5/5
GoogleI had a very pleasant experience in dealing with Martin & CO. Buying a property is full of stress at all stages, and it was no different for me as i have been looking for a while in CR0 area. With Martin & CO I find it different, from the day one from property viewing, to answering dozens of question i had and until negotiation, all 5 stars to "Esra". Esra you are a star and you know very well your profession. I am very thankful to you for this purchase, especially the communication & transparency keeping me posted of steps at each stage. Wish me all the luck to complete this purchase :)PositiveResponsiveness, Quality, Professionalism, Value
Amit, thank you for your comments, we do indeed hope your purchase runs smoothly - you are buying a lovely property in a very sought-after part of the town which i am sure will stand you in good stead for the future. Kind regards, Peter Brown, Director.
1/5
Googlethe worst estate agent to contact when looking to rent, called 4 days in a row to inquire about viewing properties and all 4 days no one was available and was ask to leave name and number and someone would call back. Does anyone work there?
Almaz, hi sorry your experience has not been a positive one. The answer to your question is yes and very hard. Unfortunately one of our lettings colleagues has been away on well earned annual leave and it's been difficult to help all the 230 people who have contacted us about renting a property in the last week as a consequence. Please give me a call directly on 0208 688 8565 and I will be delighted to assist you personally. Kind regards, Peter Brown, Director
1/5
GoogleWhilst looking to rent a property we were told there would be no legal way to share as 3 tenants (a couple and a friend) claiming that a HMO license was needed. With one simple google search we found this to be completely untrue as stated on the Croydon council website. These so called experts are either unaware of basic renting laws or lied to us to prevent us from renting one of their properties. Either of these show them to be incompetent and I would strongly advise not dealing with these people.
Sam, Hi, thanks for your note. You may have misunderstood my colleague, or we may not have explained this clearly - apologies if that was the case. The issue is not licensing in your instance, but the need for planning consent for both large and small HMO's. Here is an extract from Croydon Council's web site stating their requirement for all sizes of HMO to have planning permission for change of use: Article 4 Direction - HMO licensing On 28 January 2020, we introduced an Article 4 Direction requiring owners to seek planning permission for the change of use from a dwelling house to an HMO of any size. The definition of an HMO is a property with 3 or more people formed of 2 or more households who share basic amenities such as bathrooms and/or kitchens. https://www.croydon.gov.uk/housing/landlords/houses-multiple-occupation-hmo Unfortunately as a couple and an unrelated friend you would count as two households and, on the basis of the above, any landlord renting to you would be required to have planning permission for change of use - although a license is not necessary. This is very frustrating - a local policy intended to protect family housing is also adversely affecting younger people and the less well-off in their search for a home. I regret that we were unable to help you at this time and do hope you find somewhere suitable. Kind regards, Peter Brown, Director
1/5
GoogleI would avoid this estate agents if you are looking for a speedy move as these guys don’t respond to your emails or calls and when you do call them, the person you need to speak to is always busy, they take your name and never call you back. It was a bad start from the jump as the agent I met at the house I was viewing was very rude and displayed poor mannerisms as he went straight into the viewing of the property without asking how I am, no introduction of himself and was unhelpful during the viewing as he knew no answers to the questions I was asking. Avoid at all costs.
Hi, sorry that you haven't enjoyed your experience of dealing with us. We are very busy and often out of the office on appointments, but will always call back. I suspect that I may have met you and your brother myself at the property. We had already endeavoured to help find a property where the landlord would consider your large dog. However, as you were aware, we had other viewings at the house and you were not the only prospective tenants interested in taking the house. Hence the delay in getting a decision from our client. You spent the viewing either in conversation with your brother or on your phone and the only question you asked me was regarding a CCTV camera at the property, which I didn't know whether it was connected. I have been an estate agent for 35 years and have never been knowingly rude to anyone on a viewing, though if that was your perception please accept my apologies and I do hope you find something else that may be suitable. Regards, Peter Brown Director
5/5
GoogleI would just to praise Stahl Fernades at Martin & Co , South Croydon. He went above and beyond to help me out today!!!!
Aaron, hi thanks for taking the time to post a comment. If we can be of any further help do let us know. Kind regards, Peter Brown, Director.
5/5
GoogleWe feel happy that you helped us at a time when we were in great need, to find a home to live in. Thank you from the bottom of my heart to Rugile Norbutaite and Susan Birchall. Thank you so much.
Toti, Hi thanks for your review. I'm delighted that we were able to help you and we do hope you will be very happy in your new home. Kind regards, Peter Brown, Director.
5/5
GoogleHappy with the service. With them already 10y. No complaints. Everything goes smoothly. Very good customer service from Stephan.
Agnieszka, Hi thanks for your endorsement. Gosh, it will actually be 11 years on Sunday - where does the time go! Kind regards, Pete Brown, Director
5/5
GoogleGreat experience! Esra was great! Very helpful, very professional and very patient with all my questions and emails! Really happy with everything and I'd definitely recommend Martin & Co!
Kelly, Hi, thank you for taking the time to leave a review, it is very much appreciated - and by Esra in particular! If we may be of any assistance in the future please do not hesitate to get in touch. Kind regards, Peter Brown, Director.
5/5
GoogleRugile was fantastic. She met me within 24 hours to view the property, responded well to emails and was a great guide around the property. Everything went really smoothly and I would definitely recommend.PositiveResponsiveness, Professionalism
Deborah, Hi thank you for your review. Ru works really hard to try and ensure things go well and I'm delighted you have enjoyed our service. Kind regards, Peter Brown, Director.
5/5
GoogleI really appreciate to Freya Cattermole and Rugile Norbutaite. Rugile explained me very well when I was viewing the flat. I was very satisfied the flat she showed me and decided to get a contract with her company. Afterwards, I've asked them loads things but they were always kind and responded very quick which was very thanksful. Freya controlled the contract between the landlord and me, she let me know what I have to do for the next step. As I am South Korean that I didn't know what I have to do but she explained me very well step by step. She responded answer super quickly like a rocket! And I asked loads questions but whatever I asked her, she always responded nicely. I really appreciate for these two great staffs. If you are a foreigner who wants to live nice place in london, I highly recommend these two staffs. Many thanks Ru and Freya!!PositiveResponsiveness, Quality, Professionalism, Value
Cho, hi thanks for your review. I am pleased to say we have many customers and clients (and staff) from around the world who use our services and we always aim to make the moving process a positive one for everybody. We do hope you will be very happy in your new home. Kind regards, Peter Brown, Director.
5/5
GoogleThanks to the wonderful and most helpful team at Martin & Co Croydon. Rugile & Amy were both amazing and incredibly helpful in sorting all the matters in regards to my rental. Thanks for going the extra mile!
Jacqui, thanks for taking the time to provide this great feedback. Peter Brown, Director.
2/5
GoogleI made a formal complaint regarding the service received more so recently since change of property manager and i have had no reply after 3 working days which sums up how its been dealing with them lately more so the property manager. I have long standing issue which remains outstanding and has been since i moved in 16 months ago. If you don't answer call queries, emails or even formal complaints, maybe you will answer this???
Vindi, apologies for your frustrations. A response to to your email to the main office account was delayed by the weekend and we did acknowledge it within 4 working days rather than 3 we aim for. In your 16 months at the flat we have successfully dealt with 13 property management issues, including the provision of new appliances and an out-of-hours leak. Whilst we manage the property you must remember that we do not have a mandate to deal with some things without the landlord's consent. This can sometimes delay matters. I am sorry if we have not kept you fully informed in this case and I know our Head of Property Management has picked up this matter with you directly. If you have any concerns in the future pleas do not hesitate to contact me directly. Kind regards, Peter Brown, Director.
1/5
GoogleIm trying to rent flat landlords hes agree i have dill with Susan she have bad experience and Weaste time not respect person 😔 …
Kozan, our landlord agreed to rent the property to you subject to satisfactory references, however you failed the income reference and refused to provide the professional referencing company with the information they asked for to try and help you pass. We have explained this to you, very politely, on several occasions and returned your holding deposit in full. Unfortunately this has been a waste of time for all concerned... kind regards, Peter
5/5
GoogleMy dealings with Karolina and Amy at Martin & Co Lettings was very professional, informative and quick. I am very pleased with the regular updates I received during my rental enquiry and the process to become a tenant.
Hi, thank you for taking the time to review our business. I am pleased that my colleagues have provided you with great service. Kind regards, Peter Brown (Director)
5/5
GoogleFreya was so helpful and attentive. She made our first rental experience go smoothly. I would definitely recommend her help! Thank you again.PositiveQuality, Value
Mia, Hi, thank your for your comments. We do hope you will be very happy in your new home! Kind regards, Peter Brown, Director.
5/5
GoogleI would like to share my fantastic experience with Martin & Co Croydon and a huge thank you to Karolina Baczkiewicz for being so helpful and professional supporting me on find a flat (amazing flat) for me.
Hi, thank you for your positive review. I hope you are very happy in your new home. Kind regards, Peter Brown (Director).
1/5
GoogleRugile is agent of Martin and Co. She is unprofessional, she is always interupting. We wanted to rent 23 Grove Wood Hill Coulsdon but with her it is impossible. I am very disappointed because this agent wont listen.
Thank you for taking the time to review our business and I am sorry to hear that you were dissatisfied with our service. Our negotiating staff are paid a commission for successful lets and sales and are usually very focused on trying to make things work where possible and practical. Kind regards, Peter Brown (Director).
1/5
GoogleWe wanted to rent a flat that we really liked.but one of colleagues was bit rude to us.we been told that it’s rented but it’s still on market.not nice
Galina, Hi, apologies if you found one of my colleagues to be rude, I'm sure that wasn't their intention. Unfortunately we had several prospective tenants interested in the property and the landlords made a decision this morning to go ahead with someone else. The property remains advertised until the successful applicant's holding deposit has cleared into our account. This was the email from my colleague Dhennusha to your partner Briken at 11.27am today: "Hello, Hope all is well. Unfortunately the landlord decided to go for another offer. I will let you know as soon as we have anything else to offer. Kind regards..." I do understand the search for a suitable property to rent can be very frustrating and I regret that we have been unable to help you with this one. Peter Brown, Director.
5/5
GoogleExcellent service! Both Rugile & Freya were really helpful in assisting with my move. Both very deserving of the 5 star review.PositiveQuality
Rhyan, Hi thanks for taking the time to leave a review. I am delighted to hear your move went smoothly and I hope you will be very happy in your new home. Kind regards, Peter Brown, Director.
5/5
GoogleRecently used this branch for a move and couldn’t be happier with their service from start to finish, true professional service from Matt I can’t recommend him enough
Joe, hi many thanks for your review. Kind regards, Peter Brown, Director.
1/5
GoogleAwful customer service. Spoke on the phone with a lady for roughly 10 minutes in which she stuck rigorously to some sort of script and made no attempt to answer my actual questions. The conversation quickly escalated to the point where she was raising her voice at me and being quite curt, I'm assuming this came from her frustration at me asking the same question multiple times and not getting an actual answer. Will not be dealing any further, I've dealt with plenty of estate agents and letting companies and they've all been happy to answer my questions. Terrible experience!
Wade, hi, thanks for your comments. Sorry to learn that you weren't happy with our service. As you can see from the many positive reviews here our team usually work hard to provide a positive customer experience. I can only think you caught us on an off-day for which I apologise. Peter Brown, Director.
5/5
GoogleLovely bunch of people providing all the support you need throughout the process. Highly recommend them.Special thanks to Rugile and Freya, for being so polite and helpful !!
Priyanka, thanks for your review. It just goes to show that being nice isn't a barrier to being successful! Kind regards, Peter Brown, Director.
5/5
GoogleI had great service from Martin & Co represented wonderfully by Karolina, she has played a vital role in us finding a suitable property to the point we would not have seen our end choice had it not been for her advice. throughout the process she has remained friendly, authentic and professional. We did view another property of a similar standard with another agent but they seemed a little less genuine; A great agent can make all the difference!
Bluue Dean, thank you for your positive feedback. Karolina is a hardworking and genuine member of the team and i am delighted you had a positive experience with us. Kind regards, Peter Brown, Director.
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