Every review we hold for the South Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI give one star just because isn't possible to give less than that. We rented a property that wasn't fit for the purpose at all. None of the doors was working,the kitchen and both bathrooms had a broken toilet bowl and serious damp problems(which later have been confirmed by a specialist),the house was given completely filthy and later we had a very bad pest problem caused by the dirt and the garden,that has never been cleaned in years. I understand that they didn't manage the property on behalf of the landlord. But before the agency puts it on the market,they should inspect it and advice the owner that if the house isn't in good conditions,he should take the appropriate actions in order to make it right. Obviously when we had the viewing,we didn't figure our this amount of issues and definitely we didn't go try the doors or open the cupboard in the main bathroom to see what was inside. These things should work and the house should be given in a good state.This is out of doubt and is common sense. Also,when we left,one of the agents commented that it was annoying because they had to put the property on the market all over again. What isn't clear about the fact that the property can't be rent in the current state? And above all, they put their name and reputation on that letting,which doesn't look good on them. I hope the house,that in 7 months has been a continuous aggravation for us,isn't let again as it is,because it is really a shame
Rossella · 25 September 2023
Agent replied · 26 September 2023
Rosella, hi i am sorry to learn that you had a bad experience in the property we introduced you to.
We have let this property several times since 2014 -, with one couple living there for over 4 years - and prior to that it was the landlord's own home. We do not manage the property and the landlord is responsible for preparing the property between lets and for dealing with any issues that arise subsequently. We have not been aware of any mice problems at the house previously, but of course pest issues can arise at any property given the right circumstances.
In our experience, this landlord has always been approachable and attentive, taking any issues seriously and leaving time between tenancies to prepare the house for new occupants. The property is currently vacant and has not been re-marketed, as the landlord has said he wishes to undertake some work there first.
As we act for him only on a tenant finding basis, re-letting the house would be financially advantageous to us, so I'm unsure why we would feel annoyed by that. We will however ensure the matters you have brought to our attention have been addressed prior to doing so.
Kind regards,
Peter
★★★★★ 5/5
GoogleExcellent service, the staff were happy to help and very obliging, allowing for an extra viewing to resolve final queries. Only difficulty was trying to park near them for key collection on day of completion.
Christine · 23 August 2025
Agent replied · 11 October 2025
Christine , Hi thank you for leaving us a review. I'm glad everything went smoothly. If you'd given us a call re the parking and the keys we would have run them out to you! If we may be of any further assistance in the future please do … More
★★★★★ 5/5
GooglePaul and his team were fantastic from the outset. They guided me through the sale of my flat and communication was excellent throughout. I would definitely recommend Martin and Co.
Sam · 12 September 2023
Agent replied · 12 September 2023
Sam, hi thanks for your kind comments. Paul has been an estate agent for a long time and is able to draw on a wealth of experience. Thank you for choosing Martin & Co Croydon and best wishes for the future.
Kind regards, Peter Brown, Director.
★★★★★ 1/5
GoogleSeller beware: This agent will take on the posting photos of the property. You do not hear from them ever about any progress Not even if there is any interest from potential buyer !
Koon · 31 July 2025
Agent replied · 2 August 2025
Koon, we have no record of ever having had any contact with you. As we only get paid on successful completion of a sale your comments make no sense at all and we presume this is a fake or malicious review. We have asked the moderator to … More
★★★★★ 5/5
GoogleI cannot recommend Martin & Co Croydon enough! From start to finish, the entire process was seamless and stress-free. The team was professional, attentive, and really took the time to understand what I was looking for. They provided valuable advice and kept me informed every step of the way. The property viewings were well organised, and they always made sure I felt supported in making the right decision. Their customer service is second to none, and they made the entire experience enjoyable. Thank you for helping me find my perfect home, I'd absolutely use their services again and highly recommend them to anyone in need of real estate expertise!
Yasmin · 13 February 2025
★★★★★ 5/5
GoogleI received fantastic service from the team particularly Esra Kose who was my sales negotiator. She was very informative, efficient and responsive. I highly recommend to anyone purchasing within Croydon to use Martin & Co Croydon.
Gerald · 4 February 2023
Agent replied
Gerald,
Hi thank you for taking the time to leave a review. I'm glad we could assist you with the purchase of your new home and do hope you will be very happy there!
Kind regards, Peter brown, Director.
★★★★★ 4/5
GoogleI was very impressed with the service provided by Martin & Co. Rugile and Amy were helpful and very willing to change a couple of things around to make things easier for me. I would recommend this estate agent to anyone looking to rent in this area!
Anna · 4 June 2021
Agent replied
Anna, many thanks for your positive comments. It's been a challenging year but we have been working hard to help people move.
i am delighted your experience was a positive one. Kind regards, Peter Brown, Director.
★★★★★ 5/5
GooglePaul and his team quickly found a tenant for me who remained for many years. They are an honest and friendly, with fair Landlord fees. I am returning to them this summer to find my next tenant and would happily recommend them.
Jennifer · 13 June 2024
★★★★★ 5/5
GoogleThe process I had with Martin & Co was so smooth and hassle-free. There was constant communication and updates along with being accommodating and professional. Definitely recommend!
Amy · 5 May 2023
Agent replied · 10 June 2023
Amy, Hi many thanks for your review - it is very much appreciated.
Kind regards,
Peter Brown, Director.
★★★★★ 5/5
GoogleVery happy with the service from Peter and the team. Applicants were vetted well to match their and our requirements. All went very smoothly.
Jackie · 26 July 2023
Agent replied · 8 August 2023
Jackie, hi thank you for taking the time to leave a review. I am delighted that you are very happy with the service we provided you in selling your property. I do hope you will be very happy in your new home by the sea!
Best wishes for the future.
Kind regards,
Peter Brown,
Director.
★★★★★ 5/5
GoogleRecently bought a property through Martin & Co. Paul was a pleasure to deal with and they helped ensure it went smoothly.
Joe · 6 September 2023
Agent replied · 10 September 2023
Joe, hi thanks for your review. Delighted that everything went smoothly and that Paul took good care of you. It's a lovely house and we do hope you will be very happy there.
Kind regards
Peter brown, Director.
★★★★★ 4/5
GoogleI am a landlord and have recently used Martin & Co to find a tenant for my newly refurbished flat. My experience has been a good one as they found suitable tenants very quickly and kept me informed throughout the whole process. Special thanks to Amy, David and Peter.
Richard · 5 June 2018
Agent replied
Thank you Noorea, we are very proud of both Sarah & Megan and have shared this with them.
★★★★★ 5/5
GoogleI recently experienced the break up of my marriage and was forced to move on from the family home. As an inexperienced tenant I found myself in the Croydon branch of Martin & Co where Karolina quickly sourced 3 potential flats for me and found time to drive me to all 3. During this process she was informative and above all patient, giving me the time to evaluate my options. She then negotiated a good deal for me and the landlord on my preferred property. I now have hope for the future in rebuilding my life. Thank you Karolina and Martin & co
Andy · 5 June 2018
★★★★★ 5/5
GoogleMartin & Co was recommended to me by a friend and I am absolutely delighted to have found a flat via this agency. Esra Kose has been absolutely fantastic: she and her colleague Rugile were very helpful arranging viewings, at times that were convenient to me, and provided me with all the necessary information. Purchasing a flat can be nerve-wracking especially as a first time buyer like myself, but they have both been incredibly patient and supportive, communicating and acting effectively and swiftly at all times. We are just a few weeks away from exchange/completion and everything has gone very well so far.
Nico · 5 June 2018
★★★★★ 5/5
GoogleRecently dealt with Martin & Co Croydon and have so far have had good experiences.
I booked a viewing on a property, the sales lady Esra Kose was very prompt on arrival even offering directions when I couldn't find the property.
Esra showed my partner and I around without any 'hard sell' nonsense, simply highlighting the attributes and potential.
I later decided I'd like to make an offer on the property and spoke to Esra on a number of times, all of which she was very polite and helpful, my offer was successful and I was pleased to see my 'memorandum of sale' promptly delivered to my inbox and the property taken off of the open market.
So far so good :)
Gary · 22 May 2018
★★★★★ 5/5
GoogleI am dealing with Esra in relation to the sale of my flat and am pleased to write this review for her. She has conducted herself with the utmost of professionalism at all times, reacting positively to any of my requests. Living in the Middle East, I am a bit out of touch with the goings on in and around the Croydon area but Esra is always at hand to help and guide me as is Peter, who is also a gentleman and professional in his approach. I would recommend Martin and co to anyone wishing to transact in the Croydon area whether they be buying or selling, looking to rent or are a landlord, Martin & Co will fulfil all expectations. Well done Esra!
Mario · 26 April 2018
★★★★★ 5/5
GoogleRecently dealt with Martin & Co Croydon and have so far have had good experiences. I booked a viewing on a property, the sales lady Esra Kose was very prompt on arrival even offering directions when I couldn't find the property. Esra showed my partner and I around without any 'hard sell' nonsense, simply highlighting the attributes and potential. I later decided I'd like to make an offer on the property and spoke to Esra on a number of times, all of which she was very polite and helpful, my offer was successful and I was pleased to see my 'memorandum of sale' promptly delivered to my inbox and the property taken off of the open market. So far so good :)
Gary · 28 March 2018
★★★★★ 5/5
GoogleI recently experienced the break up of my marriage and was forced to move on from the family home. As an inexperienced tenant I found myself in the Croydon branch of Martin & Co where Karolina quickly sourced 3 potential flats for me and found time to drive me to all 3. During this process she was informative and above all patient, giving me the time to evaluate my options. She then negotiated a good deal for me and the landlord on my preferred property. I now have hope for the future in rebuilding my life. Thank you Karolina and Martin & co
A · 9 January 2018
★★★★★ 5/5
GoogleI am dealing with Esra in relation to the sale of my flat and am pleased to write this review for her. She has conducted herself with the utmost of professionalism at all times, reacting positively to any of my requests. Living in the Middle East, I am a bit out of touch with the goings on in and around the Croydon area but Esra is always at hand to help and guide me as is Peter, who is also a gentleman and professional in his approach. I would recommend Martin and co to anyone wishing to transact in the Croydon area whether they be buying or selling, looking to rent or are a landlord, Martin & Co will fulfil all expectations. Well done Esra!
A · 9 January 2018
★★★★★ 5/5
GoogleI really appreciate to Freya Cattermole and Rugile Norbutaite. Rugile explained me very well when I was viewing the flat. I was very satisfied the flat she showed me and decided to get a contract with her company. Afterwards, I've asked them loads things but they were always kind and responded very quick which was very thanksful. Freya controlled the contract between the landlord and me, she let me know what I have to do for the next step. As I am South Korean that I didn't know what I have to do but she explained me very well step by step. She responded answer super quickly like a rocket! And I asked loads questions but whatever I asked her, she always responded nicely. I really appreciate for these two great staffs. If you are a foreigner who wants to live nice place in london, I highly recommend these two staffs. Many thanks Ru and Freya!!PositiveResponsiveness, Quality, Professionalism, Value
Cho · 20 July 2022
Agent replied
Cho, hi thanks for your review. I am pleased to say we have many customers and clients (and staff) from around the world who use our services and we always aim to make the moving process a positive one for everybody. We do hope you will be very happy in your new home. Kind regards, Peter Brown, Director.
★★★★★ 5/5
GoogleThanks to the most helpful and friendly team at Martin & Co Croydon.
Rugile,Amy and Stahl were all amazing and incredibly helpful in the entire process of finding me a lovely flat and a very good landlord.
Keep up the good work guys!
Joseph · 4 June 2020
Agent replied
Joseph, many thanks we will certainly try! Peter Brown, Director.
★★★★★ 5/5
GoogleThanks to the most helpful and friendly team at Martin & Co Croydon. Rugile,Amy and Stahl were all amazing and incredibly helpful in the entire process of finding me a lovely flat and a very good landlord. Keep up the good work guys!
Joseph · 27 March 2020
Agent replied
Joseph, many thanks we will certainly try! Peter Brown, Director.
★★★★★ 5/5
GoogleI had a very pleasant experience in dealing with Martin & CO. Buying a property is full of stress at all stages, and it was no different for me as i have been looking for a while in CR0 area. With Martin & CO I find it different, from the day one from property viewing, to answering dozens of question i had and until negotiation, all 5 stars to "Esra". Esra you are a star and you know very well your profession. I am very thankful to you for this purchase, especially the communication & transparency keeping me posted of steps at each stage. Wish me all the luck to complete this purchase :)PositiveResponsiveness, Quality, Professionalism, Value
Emailamitgoel · 31 May 2022
Agent replied · 30 May 2024
Amit, thank you for your comments, we do indeed hope your purchase runs smoothly - you are buying a lovely property in a very sought-after part of the town which i am sure will stand you in good stead for the future. Kind regards, Peter Brown, Director.
★★★★★ 1/5
GoogleWhilst looking to rent a property we were told there would be no legal way to share as 3 tenants (a couple and a friend) claiming that a HMO license was needed. With one simple google search we found this to be completely untrue as stated on the Croydon council website. These so called experts are either unaware of basic renting laws or lied to us to prevent us from renting one of their properties. Either of these show them to be incompetent and I would strongly advise not dealing with these people.
Sam · 25 April 2022
Agent replied
Sam,
Hi, thanks for your note. You may have misunderstood my colleague, or we may not have explained this clearly - apologies if that was the case.
The issue is not licensing in your instance, but the need for planning consent for both large and small HMO's. Here is an extract from Croydon Council's web site stating their requirement for all sizes of HMO to have planning permission for change of use:
Article 4 Direction - HMO licensing
On 28 January 2020, we introduced an Article 4 Direction requiring owners to seek planning permission for the change of use from a dwelling house to an HMO of any size. The definition of an HMO is a property with 3 or more people formed of 2 or more households who share basic amenities such as bathrooms and/or kitchens.
https://www.croydon.gov.uk/housing/landlords/houses-multiple-occupation-hmo
Unfortunately as a couple and an unrelated friend you would count as two households and, on the basis of the above, any landlord renting to you would be required to have planning permission for change of use - although a license is not necessary. This is very frustrating - a local policy intended to protect family housing is also adversely affecting younger people and the less well-off in their search for a home.
I regret that we were unable to help you at this time and do hope you find somewhere suitable.
Kind regards,
Peter Brown, Director
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