Every review we hold for the South Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’ve had a really positive experience with the team at Martin & Co while purchasing our new property. The team have been supportive, warm, and friendly throughout, and very quick to respond and follow up with the seller, which made the whole process much smoother.
Paul and Peter were both very professional, approachable, and easy to deal with, which gave us a lot of confidence during the purchase.
We also liaised with Matthew on the lettings side when we were initially enquiring about renting, and he was consistently very responsive and helpful.
Overall, a great experience and we would happily recommend them.
Farheen · 22 June 2026
Agent replied · 22 June 2026
Farheen, hi thank you for leaving a review. it was a pleasure to assist you and Rahail with your purchase. I am delighted everything went smoothly and you are pleased with the service we provided. Best wishes for the future from myself, Paul, Matt and the rest of the team here at Martin & Co Croydon.
Peter Brown, Director.
★★★★★ 5/5
GoogleMartin & Co were the sellers' agents in my purchase, and were extremely helpful, transparent and quick to respond throughout the entire process. They were accommodating to my requests and questions, were pro-active in engaging with different parties to keep things moving, and would always respond within an hour or two. Even on the day of completion they beat my solicitors by several hours to confirm with me. My particular thanks to Paul, Matthew and Peter.
Oliver · 17 June 2026
Agent replied · 22 June 2026
Oliver, hi thank you for taking the time to leave a review. It was a pleasure to assist you with your purchase. It's a beautiful flat and we do hope you are going to be very happy there. Best wishes for the future.
Kind regards,
Peter Brown, Director.
★★★★★ 5/5
GoogleI’ve just sold my house through Martin & Co in Croydon, and honestly, I’m still wondering if they secretly run on rocket fuel. Extremely fast, very professional, and Peter was absolutely amazing. He kept me updated so regularly that I half expected him to start sending carrier pigeons just to mix things up.
If selling a house were an Olympic sport, these guys would take gold while everyone else was still lacing up their shoes. Highly recommend!
Dennis · 5 December 2025
Agent replied · 11 December 2025
Dennis, thank you for your fantastic review! We're thrilled to hear that your selling experience with Martin & Co in Croydon was so exceptional and I'm delighted I could personally make such a positive impact. We pride ourselves on our efficiency and communication, and your kind words affirm our dedication. We appreciate your recommendation and wish you all the best for the future. Kind regards, Peter Brown, Director.
★★★★★ 5/5
GooglePaul gave us a rental valuation on our flat in South Croydon. He’s very knowledgeable and gave us useful advice on the current market, as well as explaining the effects of the new Renter’s Rights Act. We would highly recommend Paul and his team at Martin & Co.
Helen · 22 May 2026
Agent replied · 22 June 2026
Helen, hi thank you for taking the time to leave a review - it's very much appreciated!
Kind regards, Peter Brown, Director.
★★★★★ 5/5
GoogleI would like to share my experience with the estate agent who helped me sell my house.
The whole process went really smoothly from start to finish. Communication was fast, clear, and consistent throughout, which made everything feel easy and stress-free. They were also very reliable and always gave very good, practical advice whenever it was needed.
What I appreciated most was their honesty, they were straightforward about every aspect of the sale, which I found very refreshing and gave me a lot of confidence in the process.
A special mention goes to Paul, who was fantastic to work with, along with the rest of his team. They were professional, supportive, and genuinely helpful at every stage.
I would highly recommend them to anyone looking to sell their property. Thank you loads!!! Jani
Farm · 15 June 2026
Agent replied · 22 June 2026
Jani, thank you for your review and your kind words. Thank you for asking us to sell the property on your behalf and I am glad that everything went smoothly through to completion. Best wishes from Paul, myself and all the team at Martin & Co Croydon.
Peter Brown, Director.
★★★★★ 5/5
GoogleThe service provided by Martin and Co, and in particular Paul Maruna, was absolutely brilliant. We met with a few estate agents and 100% made the right decision to go with Martin and Co. Paul and the team worked incredibly hard to market and sell our flat. What stood out for us, more than anything, was the care and integrity displayed every step of the way. We would absolutely recommend Martin and Co - Croydon, as the best estate agents to work with.
Hayley · 7 March 2025
Agent replied · 23 March 2025
Hayley, hi thank you for your kind comments. We are delighted that you felt we were the agent for you and that we didn't disappoint!
Best wishes,
Peter Brown, Director.
★★★★★ 5/5
GoogleI've just sold my flat with Martin & Co Croydon. Paul and his team have been exceptionally helpful at each step of the process.
The listing was done quickly, after a third viewing I had an offer. I've used their recommended solicitor and that really helped to progress things. Paul was helping to follow up with the solicitor, communicate with the buyer, or just advise on any questions related to the sale.. and I had many! He wound always responded to my calls and e-mails straight away and it was a pleasure to deal with somebody so professional and friendly.
Lisa · 6 March 2025
Agent replied · 23 March 2025
Lisa,
Hi thank you for your lovely review. Thank you for choosing us as your agent and we are glad that your experience was a very positive one.
Best wishes,
Peter Brown, Director.
★★★★★ 1/5
GoogleBullying, and generally abysmal experience from a tenant's perspective.
Before our move-out date, they kept hounding us for additional viewings after having allowed one. I told them that we were unavailable on a specific week, yet they kept harassing me.
A lady from Martin&Co (called Rugile, I believe) called me again, during that specific week I previously flagged we would be unavailable for, and tried pressuring us into a second viewing. She kept trying to aggravate me by cutting me off constantly on the phone and asking why I am being difficult. I clearly told her that we never rejected viewings, it's the specific date she asked for that wouldn't work for us. I also asked her whether an individual tenancy agreement would override STATUTORY RIGHTS; she - falsely - confirmed that it would, then put me on speaker phone in their office while trying to bully me. Unprofessional and shocking behaviour, honestly. Never received a clear apology for her behaviour either when I raised this with another point of contact from Martin&Co.
**Edit: the director's response here is particularly misleading. First of all, contrary to their claim, we did allow a second viewing, even after their agent's disgusting behaviour; I merely asked Martin&Co to remove that specific person from any correspondence with us. The main issue was, all along, was how the agency handled one of their employees bullying tenants. Had they clearly apologised and admitted their fault, instead of this patronising narrative of theirs, it would have had completely different visuals.
Furthermore, the suggestion that we, as ex-tenants, are somehow responsible for the landlord 'losing almost a month's rent' is risible, from multiple perspectives.
Additionally, and in conjunction with the fact that the director's claim in itself is false - as we did allow two viewings, in accordance with the tenancy agreement -, the snide attack on character just sounds a bit silly and immature ('Personally though, had I signed agreeing to something, I wouldn’t go back on my word'). **
After moving out, the landlord tried to claim damages from the deposit. These were very clearly unreasonable and I won the dispute to its full extent.
**Edit: Didn't think it was worth detailing this point further but the damage the LL tried to claim for had already been there when we moved in. It was visible on the check-in photos albeit being partially obstructed, and the claim in itself was a massive waste of everyone's time. One would be naive assuming a LL would lodge a claim against the deposit without consulting the letting's agent, especially with this LL's rapport; they proposed a lower rent than our offer and didn't raise in the second year of the tenancy. Nonetheless, fair enough, I've rephrased the above section to do it more justice. **
They also started generally ignoring any correspondence around relevant and reasonable queries once we gave notice of moving out.
The cleaning company they recommended - Golden Kangaroo - was horrible, too. They never asked me during the booking phone call whether the flat was furnished or not, and then tried to bully me into paying an extra fee on top when they 'realised on arrival' that the property was indeed furnished.
It'd be reasonable to argue the agency has financial ties to a cleaner they recommend, so it wouldn't be a stretch to say these companies try to fleece you wherever they can, hand in hand.
**Edit: There was nothing 'libellous' in my phrasing. The suggestion is reasonable, and I would expect nothing less from a shady company that tries to mislead their tenants misquoting the law in a directly contradicting way and trying to harass them until they give in to an unreasonable number of viewings. It may just be a case of no one ever calling them out on this behaviour before. **
Please do not allow them any courtesy and try to stay away from Martin&Co. I have documentation that supports all of these points, naturally.
Marton · 25 February 2025
Agent replied · 4 May 2023
Martin,
Hi, thanks for your comments. I think this is a case of 'recollections may vary'...
We are well aware of a tenant's statutory right to quiet enjoyment.
Your contractual agreement to allow viewings with reasonable notice during the last two months of the tenancy does not over-ride this, in law, statute trumps contract.
Personally though, had I signed agreeing to something, I wouldn’t go back on my word.
As a consequence of your refusal to allow access on more than one occasion our client lost almost a month’s rent, as we were not able to show prospective new tenants the property until you had vacated.
The reason the high resolution check-in photos from 2022 were not available is that the company that created the inventory ceased trading in 2023.
We were asked by the landlord to seek a deduction from your deposit of £168 to cover removal of tape residue from a window and what he felt was damage beyond normal wear and tear to the paintwork on the front door.
Having gone through the alternative dispute resolution process his claim was unsuccessful, but had it been found in his favour the £168 would have gone to the landlord not to us.
We have no financial interest in implementing any deposit claim on behalf of landlords (rather the opposite, as they can be very time consuming for us also), however as we undertake deposit protection for most of our clients it is part of the service we provide.
As we manage hundreds of properties we have many tradespeople that carry out work for us. Without exception (including the cleaners you mention) they are completely independent of us and there is no secret profit, mark-ups or referral fees.
Your suggestion that we have ‘financial ties’ to Golden Kangaroo is actually libelous…
Kind regards,
Peter Brown,
Director.
★★★★★ 1/5
GooglePoor poor customer service. Tried to sell with them for over 6 months, few viewings, never any feedback from viewings and on occasion asked if my tenants could accomm
odate viewing late evenings! A very bare minimum approach, eventually had okay offer, accepted then I had to chase them to chase potential buyer who was clearly stalling on getting a solicitor and survey done, so as I expected offer was from a time waster.
Asked for my keys to property to be
returned signed for and they sent normal post and I'm still waiting! They charge okay commission compared to some estate agents, but never available, never ring back, just lazy approach, like rubbish advert marketing and then sit back and hope property will sell itself. AVOID.
G · 22 May 2026
Agent replied · 22 June 2026
GP, I'm sorry we weren't able to get the property sold for you.
We were your third agent and it was the fourth time the property was listed since 2024.
I can see we were in regular contact with you over the period we were marketing and had several conversations with you about the asking price proving too ambitious. Unfortunately the only offer we did receive, from a nervous first-time buyer - which pushed up from £176,000 to £195,000 - didn't go anywhere.
It remains a challenging market for typical flats and hopefully your price will became more achievable if things improve.
Peter Brown , Director
★★★★★ 5/5
GoogleI had pleasure to work with Stahl Fernandez. Excellent block agent. They know the market inside out. He is very professional, has great attention to detail and is incredibly fast in resolving any issues that may arise. This is hard to find amongst block agents. Highly recommend Stahl and the block agent team.
Pawelwincenciak · 19 November 2025
Agent replied · 19 November 2025
Hi, many thanks for taking the time to leave a review, it is very much appreciated. Block management has become a rapidly growing part of our business, with people looking for a more personal service than that provided by the big … More
★★★★★ 5/5
GoogleBrilliant local estate agents. The fantastic Sue and Dhennusha helped me into my new rental recently and I've had dealings with Matt, Nick and also with the top dogs Peter and the fantastic Paul, who was a massive help back when i first moved to Croydon 15 years ago. They're friendly, helpful, and they all know their stuff. Thanks for everything, Tom.
Win · 5 July 2025
Agent replied · 6 July 2025
Tom,
Hi, thanks for your review - I'm delighted we were able to help you again after all this time! I do hope you will be very happy in your new home.
Kind regards,
Peter
★★★★★ 1/5
GoogleSubject: Complaint Regarding Staff Behavior - Urgent Attention Required
Dear Admin,
I am writing to formally lodge a complaint about the unacceptable behavior exhibited by two of your staff members, which occurred during a recent interaction with me and my family…
On 24/08/2024.. I was involved in a situation with a male staff member, whom I believe is named Matt, and a female staff member with long red hair. This encounter left me feeling intimidated, bullied, and subjected to what I believe were racist remarks. Additionally, their actions caused my children to become extremely distressed to the point where they were crying and screaming. I had to seek refuge at a friend's house to calm them down, which was both unnecessary and deeply upsetting.
Here is a summary of what occurred:
1….. Accusations and Aggressive Behaviour:
The female staff member accused my husband of bumping into her colleague's car…. When I asked for evidence.. she changed her story and then abruptly left the scene when I started to question her… This was extremely unprofessional and confusing.
2. Racist and Offensive Language.. The male staff member, Matt, confronted me in an aggressive manner… He used foul language in front of my children, despite my request for him to refrain from swearing. He then made a remark that I found to be racist and deeply offensive, stating, "Oh, people like you..." When I asked for clarification, he laughed and continued to use derogatory language, calling me a "crazy woman."
This behavior is not only unprofessional but also discriminatory. It is deeply concerning that your staff would treat a customer in this manner, especially in front of children. I believe it is crucial that Martin & Co. addresses this issue immediately to prevent such incidents from occurring in the future.
I would appreciate a prompt investigation into this matter and a response detailing the actions that will be taken to address the behavior of these staff members.
Thank you for your attention to this serious issue.
Sincerely,
Bebo
Bebo · 25 August 2024
Agent replied · 27 August 2024
Bebo
Thank you for your posting regarding this matter, which I have already looked into.
I am sorry to hear of any upset you and your children may have experienced, however I do not believe that this is the right forum to address this dispute.
The incident on Saturday was a personal matter, with an argument between private individuals over damage to a stationary, privately-owned car in an accident irrefutably caused by your husband, who was driving, but which you denied, causing inevitable frustration.
You are not a client or customer, the male colleague you refer to was not on company business and the female colleague you mention was there only in the capacity of a witness, having actually seen the accident occur.
We have endeavoured to foster good relations with our neighbours in South Croydon over the last 15 years and will continue to work to be a productive part of the community. Therefore, as a gesture of goodwill, we will pay to repair the damage to our colleague’s vehicle, in order to avoid the need for a claim against your insurance.
Please contact me directly at the office if you would like to discuss this matter any further.
Peter Brown
Director
★★★★★ 5/5
GoogleMy 5 star is proof that the folks at Martin@Co Croydon are truly their to put you the client first. My experience with them is a true pleasure. Stefan Buultjens has been a true professional when a person needs things done in your property …
Benjamin · 22 September 2025
Agent replied · 22 April 2026
Benjamin, hi thank you for your glowing review - it is very much appreciated by Stephan and all the team!
Kind regards, … More
★★★★★ 5/5
GoogleI have been renting through Martin & Co Croydon since 2018 and I highly recommend them! My current property manager Stefan is not only professional but a lovely person to interact with. He has the patience of a saint which is a must when working in the property world! I have also had lots of support in the past from Nick who is very knowledgeable. Whenever I ring the agency, my calls are always promptly answered with courtesy and professionalism, no matter who I talk to. If you are looking for a rental or want to buy a property in Croydon, pay them a visit or give them a call. It will be well worth your time.
Claudia · 21 August 2025
★★★★★ 5/5
GoogleMartin and Co South Croydon have always been good to me. From selling my property to helping me rent I have found to nothing but professional and personal in dealing with them. Paul, Peter and Stephan have listened when I had a concern, …
Kevin · 20 September 2025
Agent replied · 11 October 2025
Kevin, hi thank you so much for your glowing testimonial. As ever, if we may be of any assistance you know where we are.
Kind regards, Peter Brown, Director.
★★★★★ 5/5
GoogleI would like to take this opportunity to express my gratitude for your impeccable and professional services in managing my buy-to-let property in Purley since early 2020, when the pandemic had just begun, through to the present day.
Over these years, you have consistently demonstrated exceptional professionalism, reliability, and attention to detail. Your proactive communication, efficient handling of tenants and maintenance matters, and dedication to safeguarding my property have given me complete peace of mind.
It has been a great comfort knowing that my property has been in such capable hands, and I truly appreciate the care and commitment your team has shown throughout our long-standing relationship. Your support and service have met my expectations, and I would not hesitate to recommend Martin & Co Croydon to other landlords.
Mc · 3 January 2026
Agent replied · 22 April 2026
Hi, thank you for taking the time to leave such an expansive review. When we set up our business here 17 years ago we did so with the ethos of providing landlords with a proper, professional service and a 'safe haven'. We now look after several hundred properties and continue to try and provide the same care to each one. Thank you for your continued trust and support.
Kind regards,
Peter Brown, Director.
★★★★★ 5/5
GoogleThank God for Dhennusha! So warm and friendly. She really went above and beyond to help us find a property, even when we lost our first offer she was already on the ball to find me and my partner our dream home before our big day! This is what you call genuine caring service.
Moyo · 14 May 2025
Agent replied · 14 May 2025
Moyo, hi thanks for your review. I'm delighted that we could help you find a property and you enjoyed the service we provided. I do hope you will be very happy in your new home. Kind regards, Peter Brown, Director.
★★★★★ 5/5
GoogleWe've had a great experience with Martin and Co thus far, especially thanks to Stephan. As the property manager for our apartment, he is incredibly professional, promptly responds to emails and has been super helpful with handling all our …
YvonneEA · 22 September 2025
Agent replied · 7 September 2025
Yvonne, thank you for taking the time to leave your review. Stephan is a great guy and very dedicated to his role. I'm delighted that you are happy with our service. Thanks again.
Kind regards, Peter Brown, Director.
★★★★★ 1/5
GoogleAwful agents.
I have enquired about several properties and they have never come back to me.
Some of those properties have been reduced after enquiring and have been on the market for weeks, so please don’t tell me they have been let.
There is one in particular I enquired at it’s original price, today I have an email it has been reduced.
Good luck to the landlord, you have already lost money.
Patricia · 1 June 2024
Agent replied · 4 June 2024
Patricia, hi thank you for taking the time to leave a review. Unfortunately, based on the information you provided, you are not earning enough to meet our normal income referencing criterion for the properties you have enquired about. As none of the landlords has wanted to consider a tenant with a guarantor we have been unable to help you in your search.
Kind regards,
Peter Brown, Director.
★★★★★ 5/5
GoogleWe had a great experience with Martin & Co. Matt was very professional and kept us informed at all times. We would highly recommend them to anyone wanting to sell their home
Joanne · 25 September 2025
Agent replied · 27 September 2025
Joanne, hi thank you for your review. I'm delighted we could get you moved and do hope that you will be very happy in your new home!
Kind regards,
Peter Brown, Director.
★★★★★ 5/5
GoogleMy sister and I had a lovely experience with Martin and Co from start to finish. Everyone was very informative, quick to respond to any questions we had. They ensured the process was simple, stress free and easy. Overall excellent service and I would highly recommend them to anyone looking for a reliable, trustworthy service!
Special thanks to Rugile, Sue and Sthal! You all have been extremely helpful to us both :) thank you!
NG · 19 December 2023
Agent replied · 18 December 2024
Niro, thank you for leaving a review. I'm delighted that everything went well and do hope you and your sister will be very happy there. Kind regards, Peter Brown, Director.
★★★★★ 5/5
GoogleA massive thank-you to Martin & Co for helping us find our 1st home together as a couple. An extremely good experience despite a few issues with an initial property acceptance Ru & Sue were there to answer all our questions, were extremely patient and we ended up in an even better place than the initial agreed upon property.
Would highly recommend due to the friendliness, helpfulness and professionalism of the staff!
Thanks guys!
Clare · 26 October 2023
Agent replied · 31 October 2023
Claire & Tony, thanks for your review. I'm delighted that despite the initial setback we were able to find a great flat for you. We do hope you will be very happy in your new home! Kind regards, Peter Brown, Director.
★★★★★ 5/5
GoogleHad a great experience from the start enquiring about a property.
Rugile was quick and eager to arrange a viewing, wasted no time getting back to me on any queries I had - moving quickly into offer.
Sue picked up from Rue, expediting moving into property within 2weeks. Super helpful both of them!
My only concern was the cleanliness of the property when I moved in- which I can't blame them entirely. A deep clean would have been ideal.
Will recommend!
Dennis · 13 May 2023
Agent replied · 10 June 2023
Dennis, thank you for your review. I'm delighted you had a great experience but sorry to hear the property wasn't completely clean on moving. We always advise our landlord clients that a professional clean is sensible prior to a tenancy commencing, but sometimes they want to take care of it themselves, or use their own company who may not be as good as our regular contractor.
Kind regards,
Peter Brown, Director.
★★★★★ 5/5
GoogleDhennusha and Sue were so super helpful when it came to us finding our flat.
Quick turnarounds and always contacting us with / for updates. This made our journey so much easier and smoother.
Would highly recommend.
Thank you ladies!
Florence & Toby :)
Florence · 22 March 2025
Agent replied · 22 March 2025
Florence, Hi, thanks for making time to leave a review - it's very much appreciated. We do hope you and Toby will be very happy in your new home!
Kind regards,
Peter Brown,
Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
