1/5
TrustpilotI had to take some time to calm down…
I had to take some time to calm down before writing this review.
Trusted Agent profile · Somerset
Connells Yeovil reviews in Somerset
★★★★★
380 reviews across 2 platforms
1-3 Princes Street, Yeovil, BA20 1EW, Somerset, BA20 1EW
Connells's office in Somerset, at 1-3 Princes Street, is rated 3.4 out of 5 across 380 reviews on two platforms, including 225 Google reviews rated 4.4.
Reviews
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleMe and my boyfriend purchased our first house from Connells in Yeovil. James Jordan went above and beyond, making it as stress free as he possibly could. There was always contact about any progress being made and he would chase anything that needed dealing with. Can’t thank him enough and made first time buying enjoyable. Highly recommend! Jessie and James.PositiveProfessionalism
1/5
TrustpilotDealing with Connells has been an…
Dealing with Connells has been an absolute nightmare. They are painfully slow to respond, regularly ignored my emails, and never pushed the buyers for updates. It felt like we were doing all the chasing while they just sat back.
5/5
GoogleWe used Shannon the mortgage advisor based in Connells, I cannot express how amazing Shannon was, helpful throughout the whole process , always on hand to answer any questions we had and always quick to respond to us. Even at times replying to us on her days off! Would highly recommend Shannon!
1/5
TrustpilotWhat an absolute liar and conman the…
What an absolute liar and conman the manager Kyran is.
1/5
TrustpilotVery bad property management service
Very bad property management service . It has been six months and they are not fixing the house repair .
5/5
TrustpilotGreen lane Wigan visit
Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with
1/5
TrustpilotThe poorest evaluation I ever had in my…
The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴
5/5
TrustpilotEllen Gynn
We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy.
5/5
GoogleFantastic service from Mark and his team. Due to personal reasons we wanted our property sold quickly but for a fair price. Mark and his team were professional at all times and always gave us feed back on viewings. Mark and his team went above and beyond and we can't thank them all enough. We will definitely use Connells in the future.
5/5
GoogleMark and his team were great, no problem to big or too small for them to sort! Always get back to you if you leave a message. Very quick in finding us a buyer and getting it to completion for us. The solicitors they use as a company were also great. Highly recommend Connells Yeovil.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleI decided to let a property from them. It was listed as vacant possession. A week prior to moving in the agent rang me to say the landlord was leaving items in his garage. I told them that I wasn't going to accept that as it was supposed to me vacant possession. After a series of phonecalls the agent informed me that the garage would be emptied prior to me moving in. I picked the keys up for a property a few days later. On arrival at the property I found that the garage was full of the landlords processions. To top this off I entered the property and it was absolutely filthy. Bear in mind that they had charged me £120 for an inventory check!! I think Stevie Wonder had done it! Or more probably the case it wasn't done, but I was charged for it anyway! I got the agent out to meet me at the property. She agreed with me that it was unsatisfactory. At this point they were in breech of contract as I was paying for vacant possession of both the house and garage. As a result I said that I would be rejecting the property and I wanted a full refund. I was told that this would take 10 working days to complete. A joke in this modern age. This didn't materialise. I made numerous phone calls and kept getting told that it was in process and I would get it on said day. After the 10 days was up I asked them where my money was. More excuses. At that point I decided to contact their finance department at head office. I was told that the refund had only been processed that day (day 10). I was told that they had only just received the paperwork from Yeovil. I was then informed that it would take up to 10 working days from that point. I am now in a position where I don't have the funds to pay out for another property that I have secured. To this end I will be starting the process of small claims court action to get my money back. They will also be receiving a compliant via the regulatory body. I am absolutely livid with this company. I'm disgusted with the service I have received from this company. Full of compulsive liars and highly unprofessional. I will now do everything to ensure that other people don't even contemplate using these bunch of crooks. To anybody reading this simply avoid like the plague!!!
Agent replied · 22 October 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleA big thanks to Mark for all the help selling my mother’s house. Also thanks to James. They seemed to be available at all times of day dealing with any query. We were disappointed by one buyer backing out but another was soon found. All in all a warm friendly, but at all times professional service.
5/5
GoogleMark and James were excellent, Mark showed up to appointments on time and was very friendly and professional. James updated me on all stages of the sale, he was pleasant and very professional. He called me back everytime I left a message. I would highly recommend Connells and would definitely use againPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI newly moved to Yeovil and I deal with Connells they are professional on time and helpful I meet Olli he is very cooperative and supportive thanks sooo much for the hard work
Agent replied · 22 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
5/5
GoogleWe have just sold 2 bedsits with Connels @ Yeovil. Both Mark & James were nothing but determined to equally agree a deal on both properties and did get them through the conveyancing stages ASAP. I would indeed highly recommend them for your next property sale and/or purchase.. :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFantastic service. James J was amazing, nothing was too much trouble and he made moving house as stress free as it could possibly be! Thanks to you and Mark, will definitely use you again and recommend you to our friends and family. Thanks to Becky in the office tooPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotThey will promise the earth and not deliver
I signed up with Connells expecting proactive support, marketing expertise, and clear communication. I was sold the dream at the valuation. Instead, I faced several issues:
5/5
GoogleDanni and Cheryl in lettings are a really friendly team that are prompt with communication and really helpful. I wasn’t a fan of Keysafe for referencing but Danni was proactive and great at getting guarantor documents sorted. Thank you :)
5/5
GoogleI highly recommend Shannon Garnett (Mortgage Advisor) at Connells. She was incredibly helpful and reassuring throughout a very stressful house purchase. Shannon consistently went above and beyond and couldn’t do enough for us. Thank you for all your hard work!
1/5
TrustpilotI am a domestic abuse survivor
I am a domestic abuse survivor.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
