Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI am so upset with the way this company…
I am so upset with the way this company has handled the management of my property . Communication is extremely poor and the payments are mostly late and paid after reminders are sent . They also try various tactics to prevent you from leaving their management . Communication between staff is also very poor , so a lot of time is spent sending the same emails to different staff members . Also one suggestion would be to ask them to put everything in writing as they try and get out of a few things offered when you sign on .
S · 19 February 2025
Agent replied · 25 December 2025
Dear Sainin,
Thank you for taking the time to leave your feedback. We apologise for any inconvenience caused by the late rental payments you experienced. We understand how frustrating this can be for landlords and we always strive to ensure that tenants meet their financial obligations on time.
In this particular case, the delays in rental payments were unfortunately due to the tenant consistently paying late. While we do our best to chase tenants for overdue rent and enforce penalties when necessary, sometimes these things happen despite our efforts.
Please rest assured that we are continuously working to improve our processes and systems to minimise such occurrences in the future. We value your feedback and will take it into consideration as we strive to provide the best service to our landlords.
Best regards,
Rouds Estate Agents
★★★★★ 1/5
TrustpilotWorst mistake ever!!!
This was the worst mistake I have made by far!! Rouds mismanaged my property to the extent that I had to pay £11000 in compensation to the tenants. The communication is so poor, you have to keep telling, asking, reminding the same issue to different members of staff. I realise that they are uneducated individuals, but they communicate like individuals that has had no schooling in their lifetimes, and seem unable to comprehend even the simplest of tasks.
Natalie · 8 March 2025
Agent replied · 25 December 2025
Dear Natalie,
We are sorry to hear about your negative experience with Rouds. In this particular case, landlords licensing can only be obtained if they landlord completes the licensing application themselves or gives the relevant details for the agent to complete on their behalf. As you didn’t complete the application and we were not instructed to complete on your behalf, this can be no fault of the agency.
we would like to clarify that our responsibility as an agent is to emphasise the importance of being compliant and having all the neccassery documents when renting your home. Unfortunately, without the proper licensing, there is little we can do to prevent incidents like the one you described.
We apologise for any inconvenience this may have caused.
★★★★★ 1/5
TrustpilotAbsolutely terrible experience with…
Absolutely terrible experience with this letting agent. They never pay rent on time, every month is a battle just to get what I’m owed. I’m constantly having to chase them up, send reminder after reminder, and they still drag their feet. It’s beyond frustrating and completely unprofessional. When you manage properties, the bare minimum is paying landlords on time, and they can’t even get that right.
Begum · 5 July 2025
Agent replied · 25 December 2025
We’re sorry to hear about your experience; however, after checking our records, we do not recognise your name or details in our system. If you are indeed a landlord working with us, we kindly ask that you contact our office directly or email us at hello@thehouseagent.co.uk so we can look into this matter properly.
Regarding rent payments, while we always aim to pay landlords promptly, there are occasions where delays occur. The most common reason is that rent has not yet been received from the tenant. We do our best to chase and manage these situations efficiently and keep landlords informed wherever possible.
We understand how important clear communication is, and we are committed to improving where needed. If your concerns are genuine, we welcome the opportunity to address them directly and resolve any issues.
Kind regards,
★★★★★ 4/5
GoogleI have been the House Agent for last two years...the service from them has improved significantly. Thank you Tammy Dhesi for taking the hassle away by dealing so kindly and efficiently.
Vinod · 14 December 2025
★★★★★ 5/5
GoogleMassive thank you to Rouds. Would reccomend to everyone, could not be more pleased with the service provided .. my agent Amar went above and beyond to help me and such a nice person along with always staying so professonal, Communication was outstanding. Thank you. Please concider working with Rouds they really are brilliant.
Richard · 15 October 2023
Agent replied · 11 June 2024
Hello Richard,
I appreciate your time making a 5 star review. It was a pleasure helping you move into your new home.
Best wishes,
Amar
★★★★★ 5/5
GoogleThank you to The House Agent for managing my portfolio of 12 properties over the past four years. Their professionalism, responsiveness, and genuine care have made them the most amazing company I have ever dealt with in the property industry.
From handling tenants and maintenance to keeping everything running smoothly behind the scenes, their service has been consistently outstanding. I’ve always felt confident knowing my properties were in safe hands.
I couldn’t recommend The House Agent highly enough, truly exceptional management and a fantastic team.
Jitzoh · 28 November 2025
★★★★★ 1/5
GoogleMy rental payments have not been transferred on time. This has happened every month they manage my property. I expect better professionalism from a letting agent. This is extremely unacceptable. DO NOT USE THIS COMPANY!!
L · 16 March 2026
Agent replied · 16 April 2026
We have carefully checked our records and can find no evidence that you have been a landlord, tenant, contractor, or client of our company, nor have we had any direct dealings with you.
We fully support honest feedback from genuine customers. However, reviews should reflect actual experiences with our service. As we cannot verify any connection to our business, we have reported this review to Google for investigation.
★★★★★ 5/5
GoogleUsed the house agent for rent and sales. Tammy was great at communicating and keeping me up to date.
Luke · 16 March 2026
★★★★★ 5/5
GoogleDavid and Saagar were great. They made sure we got our flat ready in time to move, and they were great, explained everything, and made sure we got everything we needed.
Asha · 5 November 2024
Agent replied · 12 November 2024
Thank you so much for your kind words about David and Saagar! We're thrilled to hear that they were able to assist you in getting your flat ready in time for your move.
Best regards,
Amar
★★★★★ 1/5
GoogleThey are scammers i apply for letting and go for open view they email me and take all details and then they said Landlord choose you so give more documents i give them all documents and they ask for holding Deposit i give them and they give me moving date after that they ask for references from my landlord and employer and i clear my all references suddenly after clear references they just text me not even call they just send me a text and said Landlord just want a single person so you are couple we can’t give u.
As you can see the proof that you send email and u did confirm landlord accept my offer and i give you my details in the start we are couple and landlord also accept you confirm also but on main time you how you can says landlord declined so unprofessional or maybe greedy for more money.
They just miss guide wasted our time and put us in trouble in the advertising they clearly mentioned it’s for couples and i give them all details and they also check my partner references as well completely unprofessional people zero communication and also no give my deposit back i call many time everyday said today we give u then stop attending call.
I have all proof emails anyone can help me??
Muhammad · 9 October 2024
Agent replied · 23 October 2024
We are sorry to hear about your experience and understand your frustration. We would like to clarify that, as estate agents, we act on behalf of the landlord who ultimately makes the decision on selecting tenants. In this case, the landlord decided to proceed with another applicant, which was communicated to you. We apologize if there was any confusion regarding the property being suitable for couples.
Regarding the holding deposit, we have a set procedure to follow for returning deposits which we aim to complete within a specified time frame. We appreciate your patience in this matter and assure you that we are working on resolving it as quickly as possible.
If you have any further concerns or require assistance, please do not hesitate to get in touch with us. Thank you for bringing this issue to our attention.
Amar
★★★★★ 2/5
GoogleEnquired about a property and gave my availability (evenings, weekends and Wednesdays) and was sent an invite to an open house on Tuesday. Used my annual leave to attend this alternative date. Myself and the dozen or so others who were there for the open house were stood outside for a quarter of an hour after the advised time and no estate agent arrived. I left at this point because if this is the standard then I don't want to live in a property that's managed this way. Understand that this property is in Worcester and they are based in Solihull but given that this is their job, I would expect them to account for traffic and be punctual. Real shame because I was super interested in the property but there was no correspondence about them not being able to accommodate for availability, or their lateness.
Maddie · 23 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to write a review about your experience with our agency. We sincerely apologise for the inconvenience and frustration you experienced during the open house for the property in Worcester.
At Rouds, we always strive to be punctual and professional in our interactions with clients and potential buyers. We understand that your time is valuable, and we sincerely apologise for the miscommunication regarding the viewing time.
In this particular instance, there was an emergency situation at another property that our agent had to attend to, which unfortunately caused him to be delayed for the open house viewing.
If you would be willing to give us another chance, we would be happy to arrange another viewing for you at a time that is convenient for you. Please do not hesitate to reach out to us to discuss any further concerns or to schedule a new viewing appointment.
Thank you for bringing this issue to our attention, and we hope to have the opportunity to make things right for you in the future.
★★★★★ 5/5
GoogleA huge thank you to Rouds and especially to Saagar .
Saagar was extremely professional and very helpful during the whole process of my enquiry, viewing, paperwork and my actual move.I was able to communicate with him via WhatsApp and he responded quickly to answer all my questions.
I highly recommend Rounds and their efficiency with highly professional staff like Saagar.
Perveen · 12 June 2022
Agent replied · 11 June 2024
Hello Perveen,
We are delighted to know you're so satisfied ;)
We thank you from the bottom of our hearts for these compliments !
★★★★★ 5/5
GoogleRouds from valuation to marketing our property, Saagar took less than a week to make it happened .Then house viewings from the interested parties to shortlisted tenants, and finally, credit check and referencing, all processes were professional and efficient. Credit to Saagar, Amar and especially to our estate agent, Nakesha for keep updating us with all the information and details and always answering our enquiries with patience. As a landlord, we wish to keep our good relationship with them.
Victor · 11 August 2024
Agent replied · 25 August 2024
Hi Victor,
Thank you so much for your kind words and glowing review! We are thrilled to hear that your experience with Rouds and specifically with Saagar, Amar, and Nakesha was professional and efficient. We pride ourselves on providing excellent customer service and it's always wonderful to receive positive feedback from our clients. We are so glad that we were able to help you find the perfect tenants for your property and create a smooth and seamless process for you. We look forward to continuing our good relationship with you as your estate agents. Thank you for choosing Rouds!
Best regards,
Rajneet
★★★★★ 5/5
TrustpilotGreat communication and seamless process
I had an amazing experience with Rouds Lettings. The whole process was seamless and their communication was top-notch. I also want to give a big shout out to Saagar, one of their agents. He went above and beyond to make sure everything went smoothly. Highly recommend!
Onyinyechi · 19 September 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave this fantastic review! We are thrilled to hear that you had such a positive experience with Rouds Lettings and that our communication and service lived up to your expectations. Saagar is an invaluable member of our team, and we will be sure to pass along your kind words to him. We truly appreciate your recommendation and hope to have the opportunity to work with you again in the future.
★★★★★ 5/5
GoogleI have been renting a house through rouds agency and I want to give a special thanks to Dave Singh. He has been amazing ever since I moved in and he goes above and beyond in helping me.. keep up the good work dave.
Safarat · 14 April 2025
★★★★★ 1/5
GoogleRent payments from letting agent are never paid on time. This is something I have to chase up every month. This is ridiculous and unacceptable.
Pavi · 16 March 2026
Agent replied · 16 April 2026
We have carefully checked our records and can find no evidence that you have been a landlord, tenant, contractor, or client of our company, nor have we had any direct dealings with you.
We fully support honest feedback from genuine customers. However, reviews should reflect actual experiences with our service. As we cannot verify any connection to our business, we have reported this review to Google for investigation.
★★★★★ 1/5
TrustpilotFILTHY, UNPROFESSIONAL, THEFT, ILLEGAL, AVOID!!!!!!!
Property was dirty, Saagar lies all the time, charged illegal check in fee. Reported to Property Redress Scheme and they are investigating this. No furniture or curtains when moved in as promised. WILL NOT RETURN DEPOSIT AFTER LEAVING THE PROPERTY TWO MONTHS AGO.AVOID AT ALL COSTS, THIS COMPANY MAKES FAKE REVIEWS AND OPERATES ILLEGALLY.
Kevin · 5 October 2022
Agent replied · 11 June 2024
We are truly sorry to hear about your negative experience with our agency. We take all feedback seriously and will be investigating the issues raised in your review. Please rest assured that we strive to provide high quality service to all our clients and we do not engage in any illegal practices. We always aim to be transparent with our fees and procedures. Regarding the cleanliness of the property and the lack of furniture and curtains, we apologise for any inconvenience this may have caused. We will work to ensure these issues are addressed in a timely manner for future tenants.As for the deposit, please contact our office directly so we can investigate the matter and resolve any outstanding issues promptly.We value all feedback and use it to improve our services. Thank you for bringing these concerns to our attention.
★★★★★ 5/5
GoogleThe bear property ever. Amar is the most amazing person. Shout out tammy too.
Diverse · 16 January 2026
★★★★★ 5/5
GoogleAs a first time landlord / Rouds have been great and taken all the hassle of getting the property let! In particular Rajneet’s communication has been spot on and kept me updated all throughout the process
Mandeep · 13 January 2024
Agent replied · 11 June 2024
Good afternoon Mandeep,
Thank you for taking your time to leave such a wonderful review. I will inform Rajneet of your comments.
Best Wishes,
Saagar
★★★★★ 5/5
GoogleFrom start to finish Sagar has been polite, professional and understanding. I appreciated the regular calls updating me on the status of the potential tenants and next steps.
Hassle free service - would highly recommend
Nila · 13 January 2024
Agent replied · 11 June 2024
Hello Nila Patel,
Thank you for the 5 Star review. We are pleased you had a wonderful experience with us.
Best Regards,
Amar
★★★★★ 5/5
GoogleHi Nakesha, I would just like to say a very big thankyou for all your hard work, support and guidance in finding a lovely property for me and my family, your timely manner, professionalism and devotion towards keeping me updated throughout the whole process.
We are very grateful to have had somebody like yourself to help us, so this message is to show our gratitude 🙏
Rashpal · 16 October 2024
Agent replied · 23 October 2024
Dear Rashpal,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience working with Nakesha and that she was able to find you and your family a lovely property. We strive to provide our clients with the best service possible, and it's always rewarding to know that we have met your expectations.
We will make sure to pass on your kind words to Nakesha and the rest of our team. If you ever need any further assistance in the future, please don't hesitate to reach out to us. Thank you again for choosing Rouds as your estate agent.
Warm regards,
Amar
★★★★★ 5/5
GoogleVery efficient , professional and reliable service.
All the staff are very helpful and work hard. Nakesha , Saagar and another couple of staff are all very good. …
Frankie · 16 December 2025
Agent replied · 28 December 2025
Hi Mr Wong,
Thank you so much for the positive review! If you ever need anything please get … More
★★★★★ 5/5
GoogleGlad with the service of Rouds.It’s been great and I know how stressful I was when I didn’t find anything and this agency help me in that time.Very thankful especially Sagar for helping me a lot.And in future I will always recommend this Agency to my near and dear ones.
Thnku
Simran · 12 June 2022
Agent replied · 11 June 2024
Hello Simran,
Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction.
Have a good day and see you soon!
★★★★★ 1/5
GoogleDON’T WASTE YOUR TIME!!! Booked a viewing with them. Arrived and called to check in 15 min early, and I was assured the landlord will show up any minute. I was sat there 40 min and nobody shown. I tried calling again after first 20 min if wait but no one was picking up. Also, I had to take a half day off because of this as finding accommodation is important to me. UNPROFESSIONAL!!!
EDIT:
This is feedback from last year, and the answer was submitted one year after it was posted. Save yourself trouble. You could have picked up the phone instead wasting my time.
Szymon · 13 January 2024
Agent replied · 11 June 2024
Good afternoon Szymon,
We are disappointed to see this review. When viewings are booked, we endeavour to keep tenants in the loop with regular updates. This includes sending notifications to viewers that confirms the agents attendance. Should an agent not be present at a viewing for whatever reason due to an emergency or delay, we notify all viewers via text message.
Regards,
Amar
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
