Rouds reviews

★★★★★ 1/5

Google

I've tried to contact Rouds for a year now! There is no response. Problem not solved. I wouldn't use this company as is not professional at all! __________ Hi Amar, thank you for your response. Luckily you never managed any of our properties or I personally never rented through your agency. The flat you are managing caused damage to our property and when we were trying to contact your agency to resolve an issue. We have received a reply from Rajneet Saimbi regarding the reported flat issue in 2023, and she told us that they are looking into that matter. Unfortunately, the issue is still ongoing and hasn’t been resolved. This issue is causing more damage to our property. I have tried to call and email your agency; however, we had a lack of response from your side. How you can call yourself professional if you can’t resolve a simple matter in one year? 13th March 2026 Hi Amar, The issue has already been clearly explained here and also in several emails and phone calls to your agency. We have even received a response from your colleague in 2023 confirming that the matter was being looked into. Because of this, it is surprising to see a claim that there is no connection to your company. Trying to dismiss or remove negative feedback instead of addressing the ongoing problem is not a professional way of dealing with the situation. The issue is still affecting our property and remains unresolved.

Anna · 16 March 2026

★★★★★ 1/5

Google

Regarding their feedback. The purpose of be anonymous is obvious, based on my experience with them and current renting state. They will surely do something indecent regarding my disposition. These are all my experience overlapping with other negative review. Get no interest to argue with these people. The purpose of the my feedback is to help more people stay away from irresponsible agent tricking here. In short, they are cash grabbing to both you and your landlord. Delay until the last moment after transfer you reservation payment and ask for extract charge. Never reply even regarding basic information such as key collection position. 1. They may send contract to you at the last moment so you do not have a choice to switch to another after reservation payment. 2. There is extra around 70 pound payment out of nowhere after they send contract to you at that last moment. Whatever excuse or they claim the charge is, that is not the case when I rent with other agents nor have them mentioned this payment before your reservation payment. 3. Many negative reviews here are quite specific and highly overlapping while many positive reviews are very general word. Think about it. Additionally, you may be asked to leave a review long time before finishing all procedure. So please be with careful when read very good comments and when leave our comment. 4. You may need to figure out where to collect key by yourself while they never reply email or msg enquiring such basic information after payment. I figured out after 20 mins wondering and luckily it was sunny daytime. If you need to rent with them, I hope you would not arrive in winter, rainy day or at night. 5. For some properties, they are only in charge of attracting people and receive the first month payment. They will try to ask you to pay more months firstly (at that last moment few days before arrival date) with unreasonable excuse they make such as previous rents is not made exactly on the same day every month. But you will know later actually the payment besides the first month shall go to landlord rather than them. If your landlord ask where your second month payment is. You and your landlord will need to chase them for transfer. And hopefully your landlord is a reasonable people and will not ask you for double payment on his/her side and chase the agent for your money by yourself. Luckily, mine landlord is reasonable. easily notice there are several landlords complaining. All are general good people like us, except for the business agent. 6. You can see the agent feedback actively in these open reviews while numbers of people mentioned they never reply msg after payment. Why the big difference to the same people? Better to think about the reason for the inconsistency and if what they said here, caring the negative review with will of explanation means anything. They are sit in the same office with few tens square meter (even it is indeed different person). It has been a long time since the first overlapping negative review. Why the the one reply here never talk to the no-reply people and these keep on going. Then you will know what they really see tenants and landlords, their sense of responsibility and this low level trick. 7. Last is less important. I was arranged a view without any prior contact enquiring if it is good timing. The people guide for view is 25 mins late. This sometime can also happen with other agents, so not that big deal compared with others. But think carefully about previous points. Every review and thumb up is a vote and feedback. If we feel any review is reasonable, pls consider giving feedback to them (no need for me pls) so more people can get help. Good agents get praised while bad agents fade. I maybe too straight forwards but this is how the world shall work and can become better.

Eugene · 16 January 2026

★★★★★ 5/5

Google

As a landlord, I’ve worked with several estate agents over the years, but my experience with The House Agent has been genuinely exceptional. From start to finish, the service was professional, efficient, and completely stress-free. A special mention goes to Tammy, Rajneet, and Amar, who were all fantastic to work with. Tammy was incredibly organised and proactive, keeping me updated at every stage and always responding promptly. Rajneet demonstrated excellent market knowledge and gave clear, honest advice that helped me make confident decisions. Amar was equally impressive, thorough, reliable, and very attentive to detail, ensuring everything ran smoothly. What stood out most was how well they understood a landlord’s priorities: finding the right tenants quickly, handling everything professionally, and protecting my interests at all times. Their communication was clear, their processes were efficient, and they delivered exactly what they promised. I wouldn’t hesitate to recommend The House Agent to any landlord looking for a dependable, knowledgeable, and genuinely supportive estate agency team. A well-deserved five stars.

Sophie · 16 January 2026

★★★★★ 5/5

Google

Great people who helped me throughout my entire move Sagaar was a star answered all my silly questions and kept me updated on the whole situation and even stayed late just to ensure my paper work and stuff was all up to date and signed very professionally and always nice and well mannered which made me feel stress free. Dave ensured I was happy with the property on the date of the viewing and check in went smoothly reception staff always got me connected to the right person at the right time . I am very grateful to the whole team in general and want to just say a big big Thank you guys xx ❤️✌🏽 highly recommend✅💯💯

Rukhsar · 27 March 2025

★★★★★ 1/5

Google

I wish i had the option to put zero stars for this company..Initially when i booked in for viewing a property i clearly stated that me and my partner would be moving in the property also they put it on the description under the advert that is for a professional couple or a single occupant and there would be no excuses to lie that they didn’t know we were a couple however i was really delighted that our application was accepted and eventually due to numerous people applying for it they asked what would be our last offer so we said £750 and we wouldn’t mind paying 4months rent upfront furthermore they was happy with us to proceed with our application and landlord is happy so we paid the deposit straight away along with our documents. Later in the week I called myself and spoke several time with Nakesha Kaur on the phone that are you sure we will be moving because i need give notice to my current landlord and council also she said yeah yeah like she was 100% sure but she was not even communicating much we had to call in and ask that’s how unprofessional and irresponsible they were then referencing was done both me and my partner everything was clear suddenly last minute when everythings done we were ready to move they text us saying that landlord wants a “woman” to move in?! and it didn’t make any sense plus they just simply text us they didn’t bother to call and say about our deposit we had to call several times to give our deposit back first she said to email her (Nakesha Kaur) then again we call saying we need our deposit back she said you will receive it in 5days then waited but no deposit received again we called she said wait until 4:30pm if not give call back so we called them by 4:30pm and they haven’t picked up our phone calls bare in mind their office closing time is 5:30pm so no communication received,so we waited until next day and they said wait until 1pm you will receive it. Actually they tried to scam us by taking our deposit and didn’t wanna give it back. They expected us to be professional as tenants but they were unprofessional themselves how they don’t communicate with us and being irresponsible for such things like this especially Nakesha Kaur she said yes to everything when she didn’t know herself what she was doing, and they barely responded to our emails about this matter it might have not be a problem to them but they put us in a challenging situation where we didn’t know how to move forward as we gave our landlord notice so we had to leave by the date. Please be careful stay away from this agency i wouldn’t recommend at all THEY AREEE FAKEEEE and THEY TELLING US TO REMOVE THE BAD REVIEWS..they think it is okay to mislead with us but we can’t put a review. Have SHAME ROUDS you need to more careful and more responsible especially be communicative. I really wish there’s an option for ZERO STARSS

Mim · 9 October 2024

★★★★★ 5/5

Google

I had a great experience with the agency. I needed to move to a property within a week, and Tammy was very helpful and quick to process my application, allowing me to move on time.

Ahmed · 16 February 2026

★★★★★ 5/5

Google

I don't normally do reviews but I must say Rajneet is a big credit to rouds! her communication as always been on par she's always taken any issue as her own and done her best to resolve it promptly. They are managing...for family and we are pleased so far and will definitely be recommending them to others. Not to forget staff attitude is a reflection of management attitude so thank you to Saagar for keeping up the good work, and understanding everyone has different concerns. Keep up the good work. Regards.

D · 26 May 2024

★★★★★ 5/5

Google

Amazing company to deal with on viewing we dealt with Dave he was friendly and approachable from then on Nakesha Dealt with our application she understood our situation and helped where she could she was always happy to answer any questions we had within 2 weeks we have our new home we are so greatful to Nakesha for all her help Thankyou so much amazing how quickly things were done

Melissa · 18 August 2024

★★★★★ 5/5

Google

We trusted Rouds agency with our first property, and the process from the beginning to the property being let has been very well managed. Saagar was very informative with what was required from us as first time landlords. I must especially mention Rajneet, who has kept in constant contact with us through the whole process, and continues to do so, keeping our mind at ease, and we certainly feel our property in is good hands. We look forward to a good working relationship with Rouds. Highly recommend.

Navneet · 13 January 2024

★★★★★ 5/5

Google

The service that Rouds provides is like no other I have experienced. As a tenant I always worried about any issues I may encounter in a property. The whole process from the application, to moving in, any issues reported, has all been done in a timely manner and we have been informed through the whole process always. Highly recommend them as agents. Thank you to the whole Rouds team, and especially Rajneet, who is our main point of contact at the agency as our Property Manager.

Shweta · 13 January 2024

★★★★★ 5/5

Google

Outstanding Service and Support! I had the pleasure of being a tenant with Rouds for a year, and I cannot speak highly enough about the exceptional service provided by Rajneet and the entire team. Rajneet, in particular, went above and beyond to help me find a wonderful flat. From the very beginning, Rajneet was professional, polite, and always available to address any inquiries I had. Her dedication to ensuring a smooth and positive experience made a significant difference in my time as a tenant. I'm truly grateful for the outstanding support I received from this professional group. If you're looking for a reliable and customer-focused estate agent, Rouds is the way to go. Thank you, Rajneet, and the entire team at Rouds!

Hojjat · 13 January 2024

★★★★★ 1/5

Google

I am landlord, every month I have to email/ call to ask them to pay me the money they owe me, every month it’s late. worst letting agency in uk.. they are scammers too as they take sooo much money for managing my property, again this month I haven’t been paid… do not use this company.. i will be terminating my contract with them soon

Leon · 16 March 2026

★★★★★ 4/5

Google

I was a tenant with rouds for 18 months. I enjoyed my garden flat, and was not disturbed by my landlord with frequent visits. Saagar and his team are kind people who try their best to help and care. (If maybe slow to respond at times!) I must mention Rajneet who was always very efficient, polite and quick to respond to my messages and return my calls when any maintenance problems arose. I believe I was a good and fair tenant, paid on time and looked after the property, and rouds were in return fair with me and returned my full deposit without a claim, (sadly most landlords attempt weak claims to make you fight for your money). THANKYOU, rajneet, saagar and rouds.

Amanda · 14 November 2023

★★★★★ 5/5

Google

Hi, I wanted to share my lovely experience as a landlord with Rouds. The whole process was very clear from the beginning, which was nice for me as a first time landlord. Their communication has been really good and continues in the manner, with regular updates and inspections carried out. I would definitely recommend Rouds as an agency and I look forward to our continued working relationship. Thank you Rajneet for being fab!

AUPAL · 13 January 2024

★★★★★ 5/5

Google

I recommend Rouds as an agent to all landlords looking to let their property. Rouds are always very polite and eager to help. They have always listened and actioned what is required and also provided me with sound advice.Their tenant find process is also thorough and this has meant we have always had very good tenants. Thank you to all the team at Rouds and special thanks to Rajneet for her advice.

Shiddalingesh · 13 January 2024

★★★★★ 5/5

Google

I have had a great experience with renting our house with Rouds. Thank you Aida for being patient with me, working really hard to keep me updated and answering my questions esp when potential tenants were slow at responding. Saagar for the initial work on knowing our house and area well, this being able to best represent it via photos and description. We hope the next part of the rental journey is just as good. Kind regards, new landlords.

Ismaa · 17 July 2023

★★★★★ 1/5

Google

!! Advising anyone who is approaching this company to rent, don't!!! No stars for this company is pretty fair I believe! I have had an awful experience with this company and Saagar! I rented a house from this company and coming over from Ireland with no support and being a student! The house was NOT fit for purpose, however was agreed and signed that the house would be ready on arrival. Arrived on Sunday morning which I was charged a £49 pound fee!!!! ILLEGAL! Tried to fight for this back and still have not received this!! So, first of the house was absolutely disgusting on arrival and as far as I am aware house is meant to be clean on arrival. Extractor full of fat, no furniture, no blinds on windows, holes in the floors in toilet, integrated fridge was absolutely DISGUSTING and vile smell off it once opened. Saagar himself stated "yeah, this is not acceptable and would get professional cleaners in" agreed with me that the house was not FIT FOR PURPOSE!! Proceeded to having 4 people in the house, placed an individual in the basement!!! No light, holes in corner of floor boards down there!! Which led this individual to leave as she could not live in the basement any longer!! Another room had a fire place in it with a GAS LEAK!!!! Smell of gas in this room was scary obviously checks were NOT completed!!! Very dangerous! Gas services had to come out to complete this which led to us having no hot water or electrical appliances for a while! Washing machine leaked and flooded the kitchen! As mentioned previously house was not equipped and took ages to be fit for purpose so had to stay in hotels for a week AS A STUDENT may I emphasise. Which was out ALOT of money! Saagar kept saying "accounts are sorting" - never received anything! Moved out start of August still have NOT received my deposit, was trying to get my £49 pound back since June and sent on relevant bills for hotels to be reimbursed still NOTHING!! At this present moment Saagar has stopped replying! BIG MISTAKE taking this house after experiencing what I did on the Sunday!! This service is a DISGRACE!!! Do NOT recommend to anyone!

Laura · 12 June 2023

★★★★★ 1/5

Google

Not at all recommended!!Please be aware of this agency. FRAUD and completely fake! Volunteerly asking for good google reviews which is not true! Dont trust please.. I booked a studio nearby city centre in manor road by viewing online images and the link shared to me by Aida, Rajneet and Sagar. Since I was not in Coventry at that time I couldnt directly visit the property. Her response and procedures was very quick and by trusting the agency I booked it. After coming and seeing it was totally the opposite; rooms have got spider webs, live spiders in clothing wardrobe and roofs full of dust. Flooring was horribly dirty and almost felt like haunted place. Immediately cancelled and dint even get room key. Its been 1 month still they are not paying by holding deposit and 1st month rent aswell. I have filed a case against their agency, also complained city council; anytime they might take action and if anyother people facing or faced like any kind of issue like this please do post here!

Rekha · 12 June 2023

★★★★★ 5/5

Google

I have lived in Coventru for 5 years and each year I have dealt with different agency. And honestly this agency is the best agency I have ever tried to deal with. The agents are not only extremely professional but also very friendly and easy to talk to. Especially Aida. She is the most down to earth agent, who is always ready to walk an extra mile for you to make sure your booking process is as easy and as smooth as possible. I am extremely grateful for her and all the agents hard work, and very happy that they have created an environment where people feel safe to call, ask questions and know that this will be dealt with in a matter of minutes. If you are looking for a place, I highly recommend you to go with this agency and personally just hope you will get Aida as your agents as she is absolutely fantastic.

Gabija · 12 June 2023

★★★★★ 5/5

Google

We would like to extend our heartfelt thanks to “The House” for their incredible support throughout our entire rental process. A special thank you to Nakesha, her responsiveness, and attention to detail made a real difference, and we truly appreciated her guidance every step of the way. Thank you again to the entire team at The House, we couldn’t have asked for a better experience!

Thilini · 4 June 2025

★★★★★ 5/5

Google

Had a great experience interacting with the House Agent to rent a property. Tammy was quick to follow up and answered all my questions. Amar was clear and honest while viewing the property and I appreciate their effort. Highly recommend their service!

Ramita · 16 January 2026

★★★★★ 5/5

Google

Found these guys by chance, dealt with Saagar first super polite and realy knows his stuff, mainly dealt with Tammy always answered my calls i dont think she missed 1 , great communication and very helpful, met Amar couple times very easy …

Kevaughn · 16 December 2025

★★★★★ 5/5

Google

Rouds Estate and Letting Agents were extremely helpful in helping me find the right property for me. They were very easy to contact, and extremely prompt in completing the paperwork. I personally was in contact with Aida and Dave at Rouds and I would highly recommend Rouds to anyone who is searching for their new home. Especially for people who just want to make the process simple, easy and quick. :)

Infant · 12 June 2023

★★★★★ 5/5

Google

The Staffs, specifically Dave Singh and Aida Bardella have been so fantastic. These wonderful staffs made the accommodation process a smooth ride for me. These two staffs are a true reflection of what ROUDS stands for and it is no gainsay that this is actually the standard in which other staff operate on. You can count on them anyday, anytime. Thank you Dave and Aida, I sincerely appreciate your efforts!!

SKRIBH · 12 June 2023