5/5
TrustpilotHelpful Agent
Our agent, Neil, was really helpful and responsive. He worked with us to achieve our sale and was happy to answer any questions we had.
Trusted Agent profile · Solihull
Purplebricks Solihull reviews
★★★★★
340 reviews across 3 platforms
Suite 7 First Floor Cranmore Drive Shirley Solihull, B90 4RZ
Purplebricks's office in Solihull, at Suite 7 First Floor Cranmore Drive Shirley Solihull, is rated 3.6 out of 5 across 340 reviews on three platforms, including 57 Google reviews rated 1.0.
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Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe young man that called was very…
The young man that called was very hhelpful, polite and respectful. Expllained everything well. I felt at ease with him. Very nice young man.
1/5
TrustpilotI didn’t get it
I didn’t get it. I was expecting someone to come around and apparently it was a video call and I never done that before.
5/5
TrustpilotVery professional setup
Very professional setup. Tim and Jasmine both very attentive and quick to respond and process the sale. Very happy to recommend this team.
4/5
TrustpilotHe was patient and kind he has given…
He was patient and kind he has given me good advice about the sale market at moment. What to expect or not
1/5
GooglePurplebricks is a great business model sadly let down by weak leadership and a 'can't be bothered attitude.' I complained and was told I can expect to wait 15 days. Not for a resolution but 15 days just to get a response. Not acceptable. Not acceptable at all. Sam Mitchell! The buck stops with you. Sort it out. 15 days. I don't think so.
Agent replied · 10 November 2024
Hi Alan, to ensure your complaint is looked into fully and thoroughly we do allow 15 days for the investigation to take place, we will however your feedback about this is passed on. If you would like an update on your complaint, please do get in touch here: https://www.purplebricks.co.uk/contact-us Many thanks,
1/5
TrustpilotAwful company
Awful company. Sells you an app and control of your house sales. Can't get through to the customer service with being on hold for 45 mins. Used to be a great company now just take your fees and leave you. Do not go with this company! Makes selling a house even more stressful!
1/5
TrustpilotWas a buyer for a PB property - they're awful
I was on the purchase end of a property being sold by PurpleBricks. It was not a good experience - PB don't really seem to do anything.
Agent replied · 24 December 2025
Good afternoon, Miraj, Thank you for taking the time to leave us a review. We are very sorry to hear that your experience as a buyer did not meet your expectations, particularly when assisting your elderly parents with their purchase. We understand how stressful the process can be, and we appreciate your honesty in highlighting the areas where you felt support was lacking. Regarding the identity and anti-money laundering checks conducted via LifetimeLegal, we work with them to meet regulatory requirements efficiently. However, we recognise that delays, follow-ups, and the handling of sensitive information can be frustrating and stressful, especially when confirmation of receipt and progress updates are unclear. To discuss your concerns further, I will be in contact shortly. Kind Regards, Livvy.
3/5
Trustpilothard to get hold off relevant person…
hard to get hold off relevant person and no proper introduction to 3rd party agencies. left me feeling vulnerable
1/5
GoogleI set up a viewing and the seller nor agent pitched for the viewing. This was a waste of my time and petrol. This agency has become far too automated and not people focused. The automation system even asked how my viewing went which the agent nor seller attended. I arrived at the house and no one was home neither did the agent have the courtesy to call to cancel the viewing. I do not recommend this agency. Automation is all good ecomonically to save costs on a business but unfortunately the seller has lost my offer and the agent has lost my commission, future business and referrals.
1/5
GoogleWorst estate agent I've ever used. In order to use my own solicitor I had to pay an 'Admin fee' of over £300. Ridiculous. The local agent was great until I had a buyer then was extremely difficult to contact. I had to organise access for the EPC engineer and the buyers valuer even though Purple Bricks knew I worked away from home and the house was empty. Speaking to the buyer recently the local agent has still not handed her set of keys over, about 9 weeks after completion. I am about to sell another property and will use a local agent. The bill for Purple Bricks was around £2000. Very expensive for a poor service.
5/5
TrustpilotExcellent service
Excellent - really helpful. I'm not selling but needed an indicator of the value of my home.
1/5
Google3 times in a row iv been stood up by purplebricks in mansfield, when I first called he wanted to value my house over the phone, dunno how that would work ? But when I insisted that he comes was just the starts of 3 separation failure to arrive, so im going elsewhere bye.
5/5
TrustpilotAll good
Good communication follow up was efficient. General advice on viewings was helpful and the present housing market.
1/5
GoogleLeft a Viewing confirmed at 21 Harvey House Green Dragon Lane, Brentford, TW8 0DH And they didn't show up and didn't even contact me all if they were late or not coming, strange scam company
5/5
TrustpilotVery prompt valuation
Very prompt valuation. Everything explained regarding how the process works and costs involved. Customer service excellent.
5/5
TrustpilotPrompt communication before valuation
Prompt communication before valuation, friendly, polite and informative agent visit and same day information emailed through.
5/5
TrustpilotI am extremely grateful for Diane…
I am extremely grateful for Diane Armstrong’s impeccable support and guidance in helping me navigate the best course of action as a customer.
Agent replied · 24 December 2025
Good afternoon, Venita, Thank you for taking the time to leave us a review!✨We are delighted to hear that you received such excellent support and guidance from Diane. Diane takes great pride in helping customers understand their options and feel confident about the best course of action, so your kind words about her impeccable support will mean a great deal to her! 💫 We truly appreciate you choosing our services and thank you again for your thoughtful review!🏡 Kind Regards, Livvy.
5/5
TrustpilotProperty valuation…
Karen came over to give me a valuation of my property and explained the process very well. I am very sure that if i go ahead with the sale I will be using Purple Bricks.
5/5
TrustpilotWell organised efficent
Well organised efficent. Was easy to communucate. Will recommend to my friends and family.
5/5
TrustpilotVery good explantion of services and…
Very good explantion of services and fees and good back up data for valuation
5/5
TrustpilotVery knowledgeable and friendly and…
Very knowledgeable and friendly and explained everything that I needed. Highly recommended thank you
1/5
TrustpilotJoke of a company
I can't believe it!! We completed on the sale of our house in early August. When we viewed it back in May there was no sign outside the property. Now today I arrived home from work and I was shocked to see a For Sale sign had been bolted to our fence, putting holes in the woodwork without our knowing or consent.
5/5
TrustpilotJeremy explained everything in such…
Jeremy explained everything in such detail.he is a real credit to your company.
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Tell us what you need and we'll put you in touch. Purplebricks hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
