Purplebricks Solihull reviews

Hi Bharet. We are very sorry to hear that you were let down by your experience, It's really disappointing that you have been left feeling this way, you have mentioned that you have filed a complaint, so our team will be fully investigating your concerns, to ensure it's looked into fully and thoroughly our team will respond within 15 working days. Thank you for bringing your experience to our attention and we do apologise that it hasn't been a better one. Many thanks.

Good afternoon, Denis, Thank you for such lovely feedback!🌟We’re very happy to hear that you received excellent customer service and found our agent knowledgeable, friendly and confident in explaining the sales and purchasing process. Being transparent about costs from the outset is really important to us, so it’s wonderful to know that everything was clearly explained and presented upfront. We’ll be sure to share your kind words with the team. Thank you for considering Purplebricks, and we wish you all the very best with your property journey! 🏡 Kind Regards, Livvy.

Good afternoon, Andy Bowley, Thank you for such wonderful feedback!⭐ It's great to hear that Emma delivered a first-class service and that you found her so easy to work with. Clear, consistent communication makes such a difference, and it’s lovely to know Emma made your experience so positive. We’ll be sure to pass your kind words on to her; she’ll be thrilled to hear them. Thank you for choosing Purplebricks, and we wish you all the very best with your property journey! 🏡 Kind Regards, Livvy.

Hi Saima, thank you for getting in touch. We're very sorry to read how disappointed you were, we'd like to take a look into this further for you, as your contact details aren't available to us here, could we ask you to provide the full details here: https://www.purplebricks.co.uk/contact-us please? This will allow our team to look into your experience and can contact you about it directly. Many thanks.

Good morning, Debbie, Thank you for taking the time to leave us a review!✨We are delighted to hear that Clare made such a positive impression and took the time to explain everything in detail.🏡 It is wonderful to know that you feel supported and reassured by her approach, and that you appreciate knowing she is only a phone call away for any questions. Providing helpful, accessible guidance is something Clare takes great pride in, and your kind words will mean a lot to her!🌟 Thank you again for choosing our services. We truly value your feedback and look forward to assisting you whenever you may need us in the future! Kind Regards, Livvy.

Good afternoon, Jackie, Thank you for sharing your feedback. 💜 We’re very sorry to hear that our agent did not attend your scheduled appointment and understand how disappointing and frustrating this must have been. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience caused. A member of the relevant department will be in contact with you to discuss this further. Thank you for bringing this to our attention and giving us the opportunity to look into your concerns. Kind Regards, Livvy.

Good morning, Paul Chandler-Burns, Thank you for your lovely feedback!⭐ We’re so pleased to hear that you appreciated the honest and genuine conversation with our team member. It’s fantastic to know that you felt listened to and supported, rather than simply feeling like a customer. We really appreciate you taking the time to share your experience and wish you all the best! Kind Regards, Livvy.

Good afternoon, Paul Wright, Thank you for sharing your feedback. We’re sorry to hear that you were not expecting a video call for your valuation and understand how frustrating this must have been, particularly when this was not made clear to you beforehand. As an online estate agent, we offer virtual valuations designed to be as thorough and accurate as our in-person assessments, using the information provided alongside research into comparable properties in your area. However, we appreciate that this approach may not suit everyone, and we’re sorry if the arrangements were not clearly explained in advance. A member of the relevant department will be in contact with you to discuss this further and gain a better understanding of your experience. Thank you for bringing this to our attention. Kind Regards, Livvy.

Good afternoon, David Neicho, Thank you for taking the time to share your feedback!⭐ We’re pleased to hear that, overall, you had a good experience with Purplebricks. I’m sorry to hear that you encountered an issue with the photographer assigned to you, and we appreciate you bringing this to our attention. We’re glad that this did not detract from your overall experience, and we’ll ensure your feedback is shared with the relevant team. Thank you for choosing Purplebricks, and we wish you all the very best! Kind Regards, Livvy.

Good afternoon, Wendy, Thank you so much for your lovely review!⭐ We’re very happy to hear that you had such a positive experience and that our team member took the time to explain everything clearly and make sure you felt comfortable and informed. It’s wonderful to know that her support made such a great impression. Thank you for your kind recommendation and for considering Purplebricks. We really appreciate it and wish you all the very best with your property journey! 🏡 Kind Regards, Livvy.

Good morning, Caroline Rushworth, Thank you for your lovely review!⭐ We’re very happy to hear that Simon provided you with a knowledgeable and informative valuation, along with great advice. We’ll be sure to pass your kind feedback on to Simon. Thank you for choosing Purplebricks and for taking the time to share your experience. We wish you all the best! Kind Regards, Livvy.

Hi there. We're disappointed to to hear you're not satisfied with the Anti-Money Laundering checks the team carried out. We'd like for the team to advise and assist you on this further, please could you fill in our form - https://www.purplebricks.co.uk/contact-us - and our Customer Services team will reach out to discuss further. Thank you.

Good morning, Magda, Thank you so much for your lovely review!🌟 We’re very happy to hear that Cheryl provided such a great service and that her patience and understanding made a positive difference during your valuation. We’ll be sure to pass your kind feedback on to Cheryl. Thank you for choosing Purplebricks, and we wish you all the very best! Kind Regards, Livvy.

Good afternoon, Kevin Merry, Thank you for your lovely feedback!🌟 We’re thrilled to hear that you were impressed with the service, attention to detail and value for money. We always aim to provide a professional, straightforward experience at a competitive price, so it’s wonderful to know you were happy with what we delivered. Thank you for choosing Purplebricks, and we wish you all the very best with your property journey! 🏡 Kind Regards, Livvy.

Good morning, Mrs. Lesley Broxholme, Thank you for your lovely review!⭐ We’re so pleased to hear that you had such a positive experience and that our agent was pleasant, informative and took the time to explain everything you needed to know. We really appreciate you taking the time to share your feedback, and we’re delighted that you found the visit so helpful. Thank you for choosing Purplebricks, and we wish you all the best! Kind Regards, Livvy.

Good afternoon, Jacob, Thank you for your lovely feedback!🌟 It's lovely to hear that you found everything straightforward and easy to use, and that our team made you feel welcome with their polite and friendly approach. We always want to make the property journey as simple and stress-free as possible, so it’s wonderful to know you had such a positive experience. Thank you for choosing Purplebricks, and we wish you all the very best! 🏡 Kind Regards, Livvy.