Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe estate agent Rep never turned & not even a call
The estate agent Rep never turned & not even a call. Only to receive an email quoting to have had a discussion even though we never had any discussion or a meeting both face to face or virtualy
NA · 12 October 2026
Agent replied · 13 October 2026
Good afternoon, NA,
Thank you for sharing your feedback. We’re very sorry to hear that your scheduled appointment did not take place and that you were not contacted to explain the situation. This is certainly not the experience we want our customers to have, and we appreciate how frustrating this must have been. A member of the relevant department will be in contact with you to discuss this further and gain a better understanding of what happened. Thank you for bringing this to our attention and giving us the opportunity to look into your concerns.
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotCarlo was a great person very friendly…
Carlo was a great person very friendly and knowledgeable helped with every question and presented well all round great customer experience 👍
Joseph · 11 October 2026
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service
First time we have used purple bricks
Katie Smyth explained everything in clear and simple terms
Would definitely recommend
Paul
Paul · 10 October 2026
★★★★★ 5/5
TrustpilotVery good customer service
Mark arrived at the specified time. Was very friendly and polite. Discussed similar properties that are either for sale or had recently been sold in the area and valued my property in line with my expectations. Very good service
BUTCHER · 23 September 2026
Agent replied · 24 September 2026
Good morning, Butcher,
Thank you for your fantastic review!🌟 We’re delighted to hear that Mark arrived promptly and provided such a friendly and professional service. It’s great to know that he took the time to discuss comparable properties in your area and provide a valuation that met your expectations.
We’ll be sure to pass your lovely feedback on to Mark. Thank you for choosing Purplebricks, and we wish you all the very best!
Kind Regards,
Livvy.
★★★★★ 5/5
Trustpilot5 star service …
Was kept informed throughout the process and they dealt with all queries promptly Thanks to Ian Bird for his help.
Doreen · 10 October 2026
★★★★★ 3/5
TrustpilotUp front I needed to know what the usps…
Up front I needed to know what the usps are for signing up withPB, I found I had to drag it out of the representative and confirm that payment would have to be made irrespective of sale. I feel that although given in the end more transparency up front re payment and 10 month contract would have been better received by myself. But I understand the reasoning.
Mrs · 14 October 2026
★★★★★ 5/5
TrustpilotI was visited by Sam who I’ve got to…
I was visited by Sam who I’ve got to say was very personable, professional and well informed throughout. His communication was quick and clear. The process was very smooth and delivered with care. Thank you.
Alex · 12 October 2026
Agent replied · 13 October 2026
Good afternoon, Alex,
Thank you for such lovely feedback!🌟 We’re thrilled to hear that Sam provided such a personable, professional and informative service. It’s wonderful to know that his clear communication and thoughtful approach helped make the process smooth and reassuring for you. We’ll be sure to pass your kind words on to Sam, who will be thrilled to know how much you appreciated his support. Thank you for choosing Purplebricks, and we wish you all the very best with your property journey! 🏡
Kind Regards,
Livvy.
★★★★★ 3/5
TrustpilotConditions were not acceptable.
The valuer was great and gave a very good pitch, but what stopped me from using them to sell my property, was their proviso that:
1. I used their conveyancing services and defer payment or use my own and pay them upfront.
2. They do not have a no sale, no fee policy.
No other estate agent has these conditions, so I will not be using them.
Mandy · 11 October 2026
★★★★★ 5/5
TrustpilotJames made us feel very at ease
James made us feel very at ease. James was very informative and reassuring about the potential sale.
Customer · 14 October 2026
★★★★★ 5/5
TrustpilotThank you for contacting me and doing…
Thank you for contacting me and doing my House evaluation Shawn very polite and professional and answered every question. I asked and explained everything about selling thank you very much Donna Knight.
Donna · 14 October 2026
Agent replied · 15 October 2026
Good morning, Donna,
Thank you so much for your lovely review!⭐It's wonderful to hear that Shaun provided such a polite and professional service during your property valuation. It's great to know that he took the time to answer all your questions and clearly explain the selling process. We'll be sure to pass your kind words on to Shaun, who will be pleased to hear about your positive experience. Thank you for considering Purplebricks, and we wish you all the best with your property journey!🏠
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotSara Davey-Turner
Sara explained the process at each stage. She was very professional. I felt that we had quick access to her which was really important to me as it was the first time selling a property and she always answered any questions promptly.
The price was right and the fact you knew what you were paying was good and that the price would not change.
Angie · 11 October 2026
★★★★★ 5/5
TrustpilotSale of 14 Bampton Drive
Sam was very professional and informative, I am confident in his ability to sell our property.
Donald · 10 October 2026
★★★★★ 5/5
TrustpilotGood experience with PB
Had purple bricks come out to provide a valuation on our property, Matthew Dorling attended at the agreed date and time, conducted a house tour and sat down and explained everything in terms of process, and an evaluation. Matthew then provided follow-up comms, access to reports etc, so we know next steps if we decide to go ahead the sale.
Couldn't fault anything.
Gareth · 10 October 2026
★★★★★ 5/5
TrustpilotSuper
Claire was super warm and walked me through the process of valuing my house.
Michelle · 14 October 2026
★★★★★ 1/5
Google1star is 1 too many.. AVOID..
Even though the Area manager who phoned me agreed the service was awful and the photos were totally poor-or in her own words " if her mgr had seen them they would have been sick in their own mouth" ??? which was quite a statement- she then promised to get back to me on the monday----nothing back..
Their complaints dept turned down my request for a full refund " as i had received a service" ????----as poor as it was !!!
DO NOT USE- AND DO NOT PAY UP FRONT
Going to share the conversation with the area mgr and the photos on social media---take a look before you even consider usig PB
Shocking service...had to ditch them in the end and start all over again with a REAL estate agent...
DONT use pay up front option as its money down the drain..
Photos they took were so bad that local estate agents were laughing at them and using them to show the level of service you get from PB..
PB offered me a £100 discount or retake photos ??..would have cost them more than that to retake them so me refusing saved them money !!
ZERO is the best score this company can ever hope to acheive.
Useless at everything,you have to KEEP asking and pushing just to get a basic answer to anything..
DO NOT USE.you will waste your Money/time and your sanity
Still waiting for the EPC i paid for over a month ago,its being advertised (over a month) without one.eventually got it after i chased several times..
When i complained about photos they took they said take my own and upload !! which i did and it still took them10 days to change them.only after i again had to chase them..
No support/follow up/check up-Nothing,they dont reply or you get a chat agent who sounds like they are on work experience from the local school
Use an established Estate agent..
G · 12 June 2026
★★★★★ 5/5
TrustpilotVery helpful and polite agent
Very helpful and polite agent. Clare was absolutely great. Would suggest to anyone
Einars · 14 October 2026
★★★★★ 5/5
TrustpilotClaire was very helpful,easy to talk to…
Claire was very helpful,easy to talk to & made us feel very relaxed.
Michael · 10 October 2026
★★★★★ 5/5
TrustpilotJosh was lovely and talked me through…
Josh was lovely and talked me through the options and how everything works
CustomerKim · 9 October 2026
★★★★★ 1/5
TrustpilotI urged anyone thinking of using purple…
I urged anyone thinking of using purple bricks to sell their home to think again. We’ve had a terrible experience all round. Started off fine and then came the numerous changes of “agent”. My personal favourite was the one who requested they not contact them again whilst they were on holiday in India! We paid the money up front so basically it means they have nothing else invested from that point and will make the odd call to you to see if you want to reduce the price(so it’s off their books and they can say they’ve sold it but you’ve basically given it away!) or to see if you want to swap the pictures around. I made a complaint and was told someone would get back to me within 15 days…they didn’t! And when they finally responded(about a month later) they claimed to have looked into it and saw no fault….convenient that!. The app hasn’t worked the entire time we have used them and the web based messaged wouldn’t update so we probably lost out if viewings. They charge potential buyers around £80 to have checks first before they are able to submit an offer so obviously enough to put some people off. I honestly can’t say a good word about them. Plenty of reputable agent out their so choose wisely and give these jokers a wide berth
Ben · 31 May 2026
★★★★★ 1/5
TrustpilotDon’t use this company
I would have liked to give a 0 but it didn’t give that option.a terrible company staff are rude & I would not recommend them at all.
Chris · 12 October 2026
Agent replied · 13 October 2026
Good afternoon, Chris Francis,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with Purplebricks has left you feeling so disappointed. We take concerns about the way our customers are treated seriously, as we always want to provide a friendly, respectful and helpful service. We’d appreciate the opportunity to understand more about what happened and address your concerns. A member of the relevant department will be in contact with you to discuss this further. Thank you for bringing this to our attention.
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotNick valued my flat recently
Nick valued my flat recently. He was really friendly, clear and transparent. Outlined a lot of interesting insights for me. Really happy with the valuation service.
Kate · 13 October 2026
Agent replied · 15 October 2026
Good morning, Kate Turner,
Thank you for your fantastic review!⭐ We're delighted to hear that Nick provided such a friendly, clear and transparent valuation experience. It's great to know that his insights were helpful and that you were happy with the service you received. We'll be sure to pass your kind feedback on to Nick. Thank you for choosing Purplebricks!🏠
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotExcellent
Excellent, Hassel free. Diana was brilliant from start to finish
CustomerC · 13 October 2026
★★★★★ 5/5
TrustpilotThe booking process of the valuation…
The booking process of the valuation was so easy and simple. I then received a call from Shelley my local agent who on the phone came across so personable.
Julie · 23 September 2026
Agent replied · 24 September 2026
Good morning, Julie Bishop,
Thank you so much for your wonderful review!⭐ We’re thrilled to hear that you found the valuation booking process so easy and straightforward, and that Shelley made such a positive impression from your initial phone call through to the valuation itself.
It’s fantastic to know that Shelley was professional, helpful and personable, and that she made you feel confident that you and your goals would be well looked after. We’ll be sure to pass your lovely feedback on to Shelley.
Thank you for choosing Purplebricks and for taking the time to share your experience. We wish you every success with your plans!
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotDebbie was amazing
Debbie was amazing, put me at ease straight away, no pressure to sell but if i do i will be reaching out to her straight away. Efficient and great service!
Sally · 30 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
