5/5
TrustpilotJames was brilliant
James was brilliant, very patient & accommodating as I had to change valuation a couple of times due to work commitments. I am excited to progress in selling my property with purple bricks.
Trusted Agent profile · Solihull
Purplebricks Solihull reviews
★★★★★
315 reviews across 3 platforms
Suite 7 First Floor Cranmore Drive Shirley Solihull, B90 4RZ
Purplebricks's office in Solihull, at Suite 7 First Floor Cranmore Drive Shirley Solihull, is rated 3.6 out of 5 across 315 reviews on three platforms, including 57 Google reviews rated 1.0.
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Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPainful experience…
Sorry to share my painful experience with Purplebricks publicly, but I honestly feel that my concerns are simply not being taken seriously. On 7 October, I explained that the council tax issue relating to the vendor’s annex was blocking my mortgage application. Purplebricks had already known about this dependency since September, when I clearly stated it as a condition of my offer. Yet nobody has properly responded or called me. Instead, today I received another email asking about my mortgage offer, apparently without any awareness of the issue that is preventing it from progressing. What makes this especially disappointing is that Purplebricks replied publicly this morning saying they care, while my actual experience remains exactly the same. I genuinely question whether this service is working for either the vendor or the buyer.
1/5
TrustpilotValuer (North Lincs area) was rude and…
Valuer (North Lincs area) was rude and unprofessional. She claimed I was rude on telephone because I didn't or wouldn't answer personal questions which had nothing to do with getting a home valuation. She again asked the same personel questions on arrival and when my relative wouldn't answer she got very angry then spent no longer than 10mins on a 90min valuation appointment and said "it's just as well I haven't travelled far to get here". I called her to discuss her behaviour, but she denied everything. I asked why valuation was lower than expected, the answer was that "the property needs work" (which was a fair comment) and it's "very cluttered"? Shouldn't a professional valuer be able to look past the clutter?? Overall a poor, unpleasant and unprofessional experience.
1/5
TrustpilotThieves disguised as an Estate Agents
If you value a company who is good when there are issues, please don’t use. Instructing them to be our seller, best ever, once they get your money, the worst ever! Long story short, booked an EPC as part of them selling house, £119, they never booked it in, they agreed in writing I should get someone else and they would refund. Then spent 3 months chasing my refund, genuine messages like a cowboy dealer i.e it will be in your bank in 7 days, months later not there. Finally a refund issued, but only £77, then they stopped replying. Now had to issue a Money Claim against them. The £42 is not material, it’s the pure principle that they will openly rob you and hope you just let it go. Well I won’t! Disgusting company, don’t use!!
5/5
TrustpilotCarol Higham
Thank you to Carol for providing exceptional customer service, while supporting us during our house hunt journey. Carol is prompt with her replies and acts in a timely manner to all our requests, and to add dealing with our requests with the upmost professionalism. Carol is knowledgeable in all aspects, supporting us with all our requests / putting us in contact with our local property expert, but remaining on hand to answer any further questions we have. Thank you Carol for your support - highly recommend Carol!
1/5
GoogleYou will loose health, money, patience, time. Terrible experience. Broken moldy fridge, mice infestation, leaking sink, broken shower, no internet, broken intercom - none of these things have been resolved for now 24 days since the move in. 🤮 You cannot contact your property manager by phone, only email with reply time of 2-3 days, and property manager can’t do anything and only forwards your messages to the landlord who is in Florida and doesn’t act. Property manager recommended to use the fridge with black mold inside. And they do not allow to fix any of the problems by ourselves. That company should burn in hell
5/5
TrustpilotExcellent advice and explanation of the…
Excellent advice and explanation of the whole process. Graham had a friendly, professional manner and I felt listened to and my questions were well answered. By the end of the valuation I felt well informed, well supported and confident enough to proceed with the sale of my house.
Agent replied · 24 September 2026
Good morning, Win Douglas, Thank you so much for your wonderful review!🌟 We’re delighted to hear that Graham provided excellent advice and clearly explained the process from start to finish. It’s fantastic to know that his friendly and professional approach made you feel listened to and that he was able to answer all your questions. We’re especially pleased that you finished the valuation feeling well informed, supported and confident about proceeding with your sale. We’ll be sure to share your lovely feedback with Graham. Thank you for choosing Purplebricks, and we wish you every success with your sale!🏠 Kind Regards, Livvy.
5/5
TrustpilotLizzie was very professional in her…
Lizzie was very professional in her valuation talked me through my video valuations on my phone highly recommend purple bricks for your valuation thanks a lot lizzie
5/5
TrustpilotDebbie was extremely helpful and…
Debbie was extremely helpful and explained everything I needed to know with sound advice. She is an absolute gem to the company. Would definitely recommend Purple Bricks
1/5
TrustpilotDo not use Purple Bricks
It has taken Purple Bricks over a week to tell me about this reduced offer. The estate agent for the house I want to buy told me originally a week ago, but had no details. It took me an hour to get through to Purple bricks to speak to someone who has no customer service skills who told me the agent had no right to tell me this and it was not true and I can go elsewhere if I am not happy or they can take the property off the market. I emailed the sales progression team who still has not replied to my email after a week. I get a notification at 1am on a Saturday morning that woke me up when I am due to start work a couple of hours later. I thought an estate agent was there to sell property. Purple Bricks do not deserve 1 star. I am taking their advice and going elsewhere. I would never recommend this company. They are appalling. There is no point giving constructive criticism they are that bad
2/5
TrustpilotAn agent came around he was very good…
An agent came around he was very good explained everything well, pics were taken and the house went live the description was wrong and was put rite in half an hour great service, from here onwards no updates or contact what so ever i mean zero rite until the hand over, agent would not anwser texts or emails, office is a phone ina cupboard really frustrating, from what i can gather the rest are not much better, bad experience and not recomended..
Agent replied · 24 December 2025
Good morning, Peter, Thank you for taking the time to leave us a review. We are pleased to hear that your initial appointment went well and that the agent explained the process clearly and resolved the description issue quickly, we appreciate you acknowledging that part of the experience. That said, we are very sorry to learn about the lack of communication that followed. Regular updates, accessible support, and timely responses are fundamental to the service we aim to provide. To discuss your concerns further, I will be in contact shortly. Kind Regards, Livvy.
5/5
TrustpilotProfessional and Informative Evaluation
Louise was very professional and walked me through the valuation process and submitted the report swiftly. Explained fees and selling process very clearly.
5/5
TrustpilotI had a valuation done on my property…
I had a valuation done on my property today by Simon marks and I have to say he was brilliant. He gave me all the information I needed, he was super friendly, approachable and made me feel at ease. Would definitely recommend
Agent replied · 24 September 2026
Good morning, Nicky, Thank you so much for your fantastic review!🌟 We’re thrilled to hear that Simon provided such a brilliant service during your valuation. It’s wonderful to know that he was friendly, approachable and able to provide you with all the information you needed while making you feel at ease. We’ll be sure to share your lovely feedback with Simon. Thank you for recommending Purplebricks, and we wish you all the very best! Kind Regards, Livvy.
5/5
TrustpilotGreat service
Jake was prompt, friendly and informative. There was no pressure and he got back to me quickly with my valuation. Great service 😊
5/5
TrustpilotValuation and advice…
Claire was very informative and advised all options to us. Friendly and knowledgeable. Helped with email and setting up account with purple bricks
1/5
GoogleI will avoid properties marketed by Purplebricks in the future. We dealt directly with the seller, there were no professionals involved. That may save money for the seller but as a buyer it puts you at greater risk of disreputable sellers. We even had to make an account with Purplebricks before we could even view the property. Our buying process was lengthy because the seller did not have their documentation in order, no building regulations certificate etc, the sort of thing they should have had sorted out before the property was put on sale. Seller refused to deal with it, we had to pay extra costs to sort this out. Because we were dealing directly with the seller, we had given her our number, this just led to her complaining excessively about how long the sale was taking to complete. In the end we politely explained that she, in fact, was the problem. Purplebricks had also contributed. They would not accept my ID, even though the building society, solicitor, our own estate agent, etc, was happy with it, so had to have my ID notarised just for Purplebricks. The seller moved out of the property 3 months before the completion date, at which point she turned off the boiler and left a skylight open. This was through December to February! When we moved in the house was affected by this, doors were swollen and wouldn't close. The seller was rude to us when she handed over the keys; our removals guys even commented on how rude she was. Again no professionals involved, so what should be a happy moment was ruined, despite my best efforts to minimise her behaviour. As soon as she knew the property was ours she told us the shower doors were broken, a fact she had hidden from us previously. She asked where our dog was and when I explained he had died, she said, "Oh that's good..." She left the property full of junk and filthy. Sure, she had wiped over the outside of the kitchen cupboards but inside the cupboards there were opened packets of food and it was generally dirty. Had to use an industrial degreaser as domestic products didn't work to bring grease from tops of cupboards, interiors and oven. She told us it would be left immaculate. At the viewing she had explained that she was moving in with her daughter and asked us if we wanted anything from the house because she didn't need it anymore. Our teenager asked if the seller would leave a CD storage rack. The seller did leave it but she had poured something brown and sticky all over it, why do that?! Especially to a kid, why be so horrible! She had also left loads of other stuff behind, anything she no longer wanted was just dumped in the property, left for us to deal with. It took us multiple trips to the refuse tip to get rid of it all. It was such a mess but became even worse when we discovered the property was infested with carpet beetles and moths! We had to rip out all the carpets and have been living on concrete subfloors for months, unable to get on with our lives because everything we own has been stacked up in boxes. My husband also had to take time off work to sort out these issues, so he's used up his holiday entitlement. I have Cancer so time is precious to us and things we had planned won't happen now. Shortly after moving in we discovered there was also an undisclosed neighbour dispute! The seller had failed to disclose this on the TA6 form, and also when our solicitor made further enquiries to double check. We had previously dropped out of a sale due to finding out about a neighbour dispute and would certainly have dropped out of this sale had we known. With Purplebricks there is a lack of professional oversight and because of this it seems easier for scammers to scam. I feel scammed. I never would have bought this property had I known about these issues but I'm stuck here now, and very depressed because of that. We opted for a traditional local estate agent to sell our house and there was a lot of support and guidance. It was made clear what needed to be disclosed to buyers etc. As I said, in future, I will avoid property marketed by Purplebricks.
1/5
TrustpilotThe estate agent Rep never turned & not even a call
The estate agent Rep never turned & not even a call. Only to receive an email quoting to have had a discussion even though we never had any discussion or a meeting both face to face or virtualy
Agent replied · 13 October 2026
Good afternoon, NA, Thank you for sharing your feedback. We’re very sorry to hear that your scheduled appointment did not take place and that you were not contacted to explain the situation. This is certainly not the experience we want our customers to have, and we appreciate how frustrating this must have been. A member of the relevant department will be in contact with you to discuss this further and gain a better understanding of what happened. Thank you for bringing this to our attention and giving us the opportunity to look into your concerns. Kind Regards, Livvy.
5/5
TrustpilotCarlo was a great person very friendly…
Carlo was a great person very friendly and knowledgeable helped with every question and presented well all round great customer experience 👍
5/5
TrustpilotBrilliant service
Brilliant service First time we have used purple bricks Katie Smyth explained everything in clear and simple terms Would definitely recommend Paul
5/5
TrustpilotVery good customer service
Mark arrived at the specified time. Was very friendly and polite. Discussed similar properties that are either for sale or had recently been sold in the area and valued my property in line with my expectations. Very good service
Agent replied · 24 September 2026
Good morning, Butcher, Thank you for your fantastic review!🌟 We’re delighted to hear that Mark arrived promptly and provided such a friendly and professional service. It’s great to know that he took the time to discuss comparable properties in your area and provide a valuation that met your expectations. We’ll be sure to pass your lovely feedback on to Mark. Thank you for choosing Purplebricks, and we wish you all the very best! Kind Regards, Livvy.
5/5
Trustpilot5 star service …
Was kept informed throughout the process and they dealt with all queries promptly Thanks to Ian Bird for his help.
5/5
TrustpilotI was visited by Sam who I’ve got to…
I was visited by Sam who I’ve got to say was very personable, professional and well informed throughout. His communication was quick and clear. The process was very smooth and delivered with care. Thank you.
Agent replied · 13 October 2026
Good afternoon, Alex, Thank you for such lovely feedback!🌟 We’re thrilled to hear that Sam provided such a personable, professional and informative service. It’s wonderful to know that his clear communication and thoughtful approach helped make the process smooth and reassuring for you. We’ll be sure to pass your kind words on to Sam, who will be thrilled to know how much you appreciated his support. Thank you for choosing Purplebricks, and we wish you all the very best with your property journey! 🏡 Kind Regards, Livvy.
3/5
TrustpilotConditions were not acceptable.
The valuer was great and gave a very good pitch, but what stopped me from using them to sell my property, was their proviso that: 1. I used their conveyancing services and defer payment or use my own and pay them upfront. 2. They do not have a no sale, no fee policy. No other estate agent has these conditions, so I will not be using them.
5/5
TrustpilotSara Davey-Turner
Sara explained the process at each stage. She was very professional. I felt that we had quick access to her which was really important to me as it was the first time selling a property and she always answered any questions promptly. The price was right and the fact you knew what you were paying was good and that the price would not change.
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Tell us what you need and we'll put you in touch. Purplebricks hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
