5/5
TrustpilotDiane explain the process clearly and…
Diane explain the process clearly and very professional.
Trusted Agent profile · Solihull
Purplebricks Solihull reviews
★★★★★
368 reviews across 3 platforms
Suite 7 First Floor Cranmore Drive Shirley Solihull, B90 4RZ
Purplebricks's office in Solihull, at Suite 7 First Floor Cranmore Drive Shirley Solihull, is rated 3.7 out of 5 across 368 reviews on three platforms, including 57 Google reviews rated 1.0.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Purplebricks hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood advice and guidance on property…
Good advice and guidance on property value.
1/5
TrustpilotFree Option - Gone.
Was considering going with them only to find out they have pulled their "free" option.
Agent replied · 24 December 2025
Good morning, Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed by the changes to our service options and understand your frustration. We appreciate feedback like yours, as it helps us reflect on how we communicate changes and ensure customers feel informed. We would like to learn more and have requested your contact information. To discuss your concerns further, please provide additional contact information as requested. Kind Regards, Livvy.
5/5
Trustpilotthe experinece has been extremely…
the experinece has been extremely usefull !
1/5
GoogleDo not use this company - we have had our card details passed to a credit company without our permission who are now going to take £1800 from our account. Property has been on market 10 months, had no viewings and no communication from them …
5/5
TrustpilotGreat company would highly recomend 100%
5/5
TrustpilotExcellent experience
Excellent experience. Very professional and helpful!
5/5
TrustpilotA very smooth and professional service.
5/5
TrustpilotGreat service
Great service. Good fast response.
5/5
TrustpilotJenny yr agent excellent 👌
3/5
TrustpilotNot enough imput by staff
5/5
TrustpilotReally easy and simple.
5/5
TrustpilotVery informative and helpful
5/5
TrustpilotFriendly and knowledgeable advisor.
Polite, knowledgeable and friendly advisor who gave good and useful information.
Agent replied · 24 December 2025
Good morning, Pauline, Thank you for taking the time to leave us a review!✨We are delighted to hear that you found Jonathan polite, knowledgeable, and friendly, and that the information provided was both useful and informative.🏡Delivering clear guidance and a positive experience is something we place great importance on, so it is rewarding to know this was reflected in your interaction!🌟 We will be sure to pass your kind words on to Jonathan as recognition like this means a lot to our team!💫We really appreciate you taking the time to share your experience and look forward to assisting you again in the future! Kind Regards, Livvy.
5/5
TrustpilotFantastic & fabulous
5/5
TrustpilotFriendly and efficient
5/5
TrustpilotVery good customer service
Very happy with the results
5/5
TrustpilotGreat
Very efficient quick and easy
1/5
YellAbsolutely appalling
I wish I could describe all the issues that I've had with this company once they were responsible for managing a property I decided to rent out. However, I am not allowed to note any specifics in this review as per the review guidance. I would suggest anyone thinking of using them do their research and check all reviews before making a decision or you could be left out-of-pocket with a substantially damaged property due to it not being managed correctly- as I have.
5/5
TrustpilotVery knowledgeable valuer (Sam Peate)…
Very knowledgeable valuer (Sam Peate) gave clear advice and went through the whole process in detail. Gave me confidence
1/5
GoogleDisaster customer service. They are not replying to my messages or phone calls. How can you purchase property if they are not willing to give you any extra information about it? Really bad…
Agent replied · 16 April 2026
Hi Bart, we're extremely disappointed to hear that you aren't happy with the service that you received. Please can you raise your experience with our Customer Services team on our website here? - https://www.purplebricks.co.uk/contact-us - Thank you.
5/5
TrustpilotA very polite and respectful guy
A very polite and respectful guy. Wasn’t pushy, gave the information I required and was very informative.
5/5
TrustpilotEasy process
Melanie from Purple Bricks explained the service really well and the process seems easy and professional.
1/5
GoogleCancelled my valuation review an hour before the appt by sending an email that I luckily happened to see ..reason 4 cancellation "diodn't think it was needed" apparently they had done an online review but then stated they had low confidence in it?? Poor service , unprofessional and plain rude...
Agent replied · 15 June 2024
Hi Mo, thank you for your review. We're disappointed to hear that your valuation was cancelled so close to your appointment, and that our team provided this level of service. Please can you send us an email on help@purplebricks.com so that our team can investigate further? Thanks so much.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Purplebricks hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
