1/5
GoogleAbsolutely atrocious service. Do NOT use this company under ANY circumstances. Apologies, apologies and apologies but the service never improves and they never pay you the money you spent back. They should be ashamed and out of business.
Trusted Agent profile · Solihull
Purplebricks Solihull reviews
★★★★★
368 reviews across 3 platforms
Suite 7 First Floor Cranmore Drive Shirley Solihull, B90 4RZ
Purplebricks's office in Solihull, at Suite 7 First Floor Cranmore Drive Shirley Solihull, is rated 3.7 out of 5 across 368 reviews on three platforms, including 57 Google reviews rated 1.0.
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Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThe lady was really good and…
The lady was really good and informative. She explained things I did not know.
1/5
GoogleAlison is extremely unprofessional the message she sent us to go and view our property was appalling. Do not use them to sell your house. We are ready to go buyers and we are not allowed to see the property because we live at home with our parents. I’ve never heard a more rude woman.
5/5
TrustpilotLovely agent
Lovely agent. Very informative and approachable. Efficient and knowledgeable too.
5/5
TrustpilotLoads of knowledge explained everything…
Loads of knowledge explained everything made understanding the process easy
1/5
Googlereceived your money and do nothing .... poor serve and reject to refund
Agent replied · 10 August 2025
We're disappointed to hear you've not received the assistance needed during your time with us. We'd like for you to talk to our Customer Services team further to help you with your concerns, please could you fill in our form - https://www.purplebricks.co.uk/contact-us - and they'll reach out to speak directly. Thank you.
1/5
TrustpilotIf I could give zero stars I would
5/5
TrustpilotOur agent is friendly
Our agent is friendly, informative and approachable.
1/5
GoogleWe booked a viewing for a property and nobody showed up and they never took our calls. Awful. No wonder they have 1* reviews everywhere.
4/5
TrustpilotM20 Valuation
Sarah knowledgeable and helpful.
4/5
TrustpilotReally supportive
Really supportive, honest agent.
5/5
TrustpilotGreat guy super informative
1/5
GoogleAbsolutely ridiculous. They lied to me and stole £400 from me. Definitely do not go with them.
Agent replied · 12 April 2025
We're very sorry to read this review and we'd like to look into your experience, unfortunately as your name and contact details aren't available to us here on Google, we are unable to reach out to you directly, so please do get in touch by providing the full details using one of the options here: https://www.purplebricks.co.uk/contact-us it will go through to our Customer Service Team who will investigate and can contact you from there. Many thanks.
5/5
TrustpilotInformative valuation
Keith from purple bricks came to give us a valuation, he was very informative and helpful, he knew his stuff in abundance. We were happy with his valuation and when we decide to go ahead next year with selling we will definitely be using Purple Bricks.
5/5
TrustpilotFriendly and helpful
5/5
Trustpilotlovely genuine advisor
5/5
TrustpilotEfficient & informative
Friendly & knowledgeable adviser gave clear & very useful information. Absolutely no complaints
5/5
TrustpilotGreat Sales Team
I had good communication with the agents. Whenever I had any questions or concerns they were there and helped me. I would definitely use Purple Bricks again for sure!
1/5
GoogleHorrendous experience dealing with Purplebricks who were engaged to sell a property. 1) Agent responsible did not show up to viewings plus very poor communication with buyers and a number chose not to view the property because of this (I had paid Purplebricks for this service) 2) Very little / poor communication with me as the seller 3) Agent then left Purplebricks and we were not told until well after he had left 4) Purplebricks claim to have LOST the keys to the property (= security risk) and they were never returned I asked the Property Ombudsman to review this case which they did and concluded Purplebricks had FAILED to meet the Property Code requirements on all of these points and issued fee discounts. Despite these clear failings in all of the most basic requirements Purplebricks insisted on charging their fees (with a very small discount). I WOULD ENCOURAGE ANYBODY WHO HAS HAD A SIMILAR EXPERIENCE TO MAKE A FORMAL COMPLAINT THROUGH THE PROPERTY OMBUDSMAN WHICH SHOULD RESULT IN A REDUCED FEE BUT MORE IMPORTANTLY PREVENT OTHERS FROM EXPERIENCING THE SAME.
1/5
GoogleIf you want to be ripped off and scammed to put your house up for sale with these cowboys who suggest no sale, no fee and then sabotages 3 sales to fail and then demands payment for advertising the house. Then go ahead! We switched estate agents due to their incompetence, wrote a formal complaint and they still want payment when our house didn't even sell through these scam artists! Everyone use a different estate agent! This lot are not worth the hassle
1/5
GoogleI was repeatedly messed about by agent T. Ross when I tried to view a property in Manchester, and promised multiple callbacks by the central team, which then were never received. This messing about has cost me a lot of time, and a lot of money in rescheduling care arrangements and accommodation to enable me to attend viewings (that were then changed without explanation or sufficient notice) as well as inconveniencing a lot of other people, and cancelling work. I am a ready-to-go buyer, with a mortgage in place that can be ported across, and a house for sale (with offers) WELL over the asking price for this property (£45k in excess, so that can't be the reason theyre so unhelpful) . I need to relocate, however, will actively avoid any property listed with Purplebricks (especially agent Mrs T Ross), based on this experience, and by the looks of it, the experience of many others.
1/5
GoogleThe worst experience ever after not having even one viewing despite 3 months and reducing the price myself they are wanting the full price of more than 1600.00!! Paul my supposed sales representative never once contacted myself in 3 months! Julie Griffiths who cannot even send myself a Simple email came up with miserly £150.00 reduction and now after taking the property of the market they are wanting the full price Absolutely useless company All they want is your money No customer service WHATSOVER Biggest Mistake of the year was to go with this company and especially this branch If you want to waste your time go to Purplebricks!!
5/5
TrustpilotOur first contact with Purplebricks was…
Our first contact with Purplebricks was meeting Melanie over a video call.
5/5
TrustpilotViewings with Dean Wassell
We had a few viewings with Dean Wassell and really appreciate his professionalism, knowledge and also his friendliness. He always comes prepared and knows a great deal about the property we are viewing. Always a pleasure to be served by Dean.
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Tell us what you need and we'll put you in touch. Purplebricks hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
