Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHelpful and effective
I have found Purple Bricks really helpful. This time I was asking for a valuation, which Giles did quickly and effectively. I helped my mum sell her house through Purple Bricks and I was very impressed.
Mrs · 14 October 2026
Agent replied · 15 October 2026
Good morning, Mrs. Sarah Partridge,
Thank you for your lovely review!⭐ We’re delighted to hear that Giles provided a quick and effective valuation and that you’ve had such a positive experience with Purplebricks, both this time and when helping your mum sell her home. It’s wonderful to have your continued trust and support, and we’ll be sure to pass your kind feedback on to Giles. Thank you for choosing Purplebricks again!🏠
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotMarvellous service …
Kim was very friendly and easy to talk to whatever we asked she had the answer she also gave us some helpful advice
Jill · 21 September 2026
★★★★★ 5/5
Trustpilot5 star service …
Was kept informed throughout the process and they dealt with all queries promptly Thanks to Ian Bird for his help.
Doreen · 10 October 2026
★★★★★ 5/5
TrustpilotI was visited by Sam who I’ve got to…
I was visited by Sam who I’ve got to say was very personable, professional and well informed throughout. His communication was quick and clear. The process was very smooth and delivered with care. Thank you.
Alex · 12 October 2026
Agent replied · 13 October 2026
Good afternoon, Alex,
Thank you for such lovely feedback!🌟 We’re thrilled to hear that Sam provided such a personable, professional and informative service. It’s wonderful to know that his clear communication and thoughtful approach helped make the process smooth and reassuring for you. We’ll be sure to pass your kind words on to Sam, who will be thrilled to know how much you appreciated his support. Thank you for choosing Purplebricks, and we wish you all the very best with your property journey! 🏡
Kind Regards,
Livvy.
★★★★★ 3/5
TrustpilotConditions were not acceptable.
The valuer was great and gave a very good pitch, but what stopped me from using them to sell my property, was their proviso that:
1. I used their conveyancing services and defer payment or use my own and pay them upfront.
2. They do not have a no sale, no fee policy.
No other estate agent has these conditions, so I will not be using them.
Mandy · 11 October 2026
★★★★★ 5/5
TrustpilotThank you for contacting me and doing…
Thank you for contacting me and doing my House evaluation Shawn very polite and professional and answered every question. I asked and explained everything about selling thank you very much Donna Knight.
Donna · 14 October 2026
Agent replied · 14 October 2026
Good morning, Donna,
Thank you so much for your lovely review!⭐It's wonderful to hear that Shaun provided such a polite and professional service during your property valuation. It's great to know that he took the time to answer all your questions and clearly explain the selling process. We'll be sure to pass your kind words on to Shaun, who will be pleased to hear about your positive experience. Thank you for considering Purplebricks, and we wish you all the best with your property journey!🏠
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotSara Davey-Turner
Sara explained the process at each stage. She was very professional. I felt that we had quick access to her which was really important to me as it was the first time selling a property and she always answered any questions promptly.
The price was right and the fact you knew what you were paying was good and that the price would not change.
Angie · 11 October 2026
★★★★★ 5/5
TrustpilotSale of 14 Bampton Drive
Sam was very professional and informative, I am confident in his ability to sell our property.
Donald · 10 October 2026
★★★★★ 5/5
TrustpilotGood experience with PB
Had purple bricks come out to provide a valuation on our property, Matthew Dorling attended at the agreed date and time, conducted a house tour and sat down and explained everything in terms of process, and an evaluation. Matthew then provided follow-up comms, access to reports etc, so we know next steps if we decide to go ahead the sale.
Couldn't fault anything.
Gareth · 10 October 2026
★★★★★ 5/5
TrustpilotClaire was very helpful,easy to talk to…
Claire was very helpful,easy to talk to & made us feel very relaxed.
Michael · 10 October 2026
★★★★★ 5/5
TrustpilotJosh was lovely and talked me through…
Josh was lovely and talked me through the options and how everything works
CustomerKim · 9 October 2026
★★★★★ 5/5
TrustpilotForm the start of the video call the…
Form the start of the video call the lady was so helpful and also made me fell at ease and she was very honest with me as well
Rosenna · 14 October 2026
Agent replied · 15 October 2026
Good morning, Rosenna Wright
Thank you for your lovely review!⭐ We’re so pleased to hear that the lady you spoke with was helpful, honest and made you feel at ease from the very start of your video call. Providing friendly, reassuring and honest advice is really important to us, so it’s wonderful to know you had such a positive experience. We’ll be sure to pass on your kind feedback. Thank you for choosing Purplebricks!🏠
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotI have sold a few properties over the…
I have sold a few properties over the years and this online process is much easier. You feel much less rushed and free to ask whatever you want.
Martin · 13 October 2026
Agent replied · 14 October 2026
Good morning, Martin Lindley,
Thank you for your fantastic review!⭐ We're very happy to hear that you've found the Purplebricks online process easier and more relaxed compared to your previous property sales. We believe it's important for our customers to feel comfortable, have the time to ask questions and make informed decisions throughout their journey. We really appreciate your feedback and thank you for choosing Purplebricks!🏠
Kind Regards,
Livvy.
★★★★★ 1/5
TrustpilotTerrible company falsely advertise…
Terrible company falsely advertise properties and make vulnerable single parents with 2 young kids pay for the holding deposit to give you a unreasonable tenancy agreement 9 issues I had with the tenency half I was told to ignore as they are for flats and it is a standard tenancy🚩 who signs a legal document to ignore half!! I then had to push for over a week for a refund after they broke the law multiple times i told them I would go to the onbudsman they then stated a refund would be issued and received within 30 days. It is now past the 30 days and still no refund has been received. They have kept my money since the 10th april it is now the 25th May! Disgusting company discusting staff! Sian and tom I will see you both in court! Stay away id rather catch covid than deal with this company again
Jenny · 25 May 2026
★★★★★ 1/5
TrustpilotDon’t use this company
I would have liked to give a 0 but it didn’t give that option.a terrible company staff are rude & I would not recommend them at all.
Chris · 12 October 2026
Agent replied · 13 October 2026
Good afternoon, Chris Francis,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with Purplebricks has left you feeling so disappointed. We take concerns about the way our customers are treated seriously, as we always want to provide a friendly, respectful and helpful service. We’d appreciate the opportunity to understand more about what happened and address your concerns. A member of the relevant department will be in contact with you to discuss this further. Thank you for bringing this to our attention.
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotNick valued my flat recently
Nick valued my flat recently. He was really friendly, clear and transparent. Outlined a lot of interesting insights for me. Really happy with the valuation service.
Kate · 13 October 2026
Agent replied · 14 October 2026
Good morning, Kate Turner,
Thank you for your fantastic review!⭐ We're delighted to hear that Nick provided such a friendly, clear and transparent valuation experience. It's great to know that his insights were helpful and that you were happy with the service you received. We'll be sure to pass your kind feedback on to Nick. Thank you for choosing Purplebricks!🏠
Kind Regards,
Livvy.
★★★★★ 2/5
TrustpilotI cannot log in I have tried but I…
I cannot log in I have tried but I stick at verify your email it will not allow me to submit my email it's just to difficult to nsvigste
Anne · 21 September 2026
Agent replied · 22 September 2026
Good afternoon, Anne Drayton,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re having difficulty logging in and completing the email verification process.
We understand how frustrating it can be when you’re unable to access your account, and we’d like to help resolve this for you. A member of the relevant department will be in contact with you to discuss the issue further and provide assistance.
Kind Regards,
Livvy.
★★★★★ 1/5
YellBad experience...lesson learnt
Purplebricks is a scam As a hard working father please Don't be fooled, ignore all the positive comments as they are mostly generated by fake accounts. The company doesn't care if it sells your property. The booking system purposely doesn't work and after a period of time they try to get you to auction your house so that they receive a bigger percentage of the sale agreement. Its "WIN ,WIN" for them as All they do is just lock you in to a contract and wait. Because they get there money in the end. All communication is done through what I can only describe as an "OVER SEA CALL CENTRE". The correspondence from the staff are illiterate, incompetent and unprofessional. There is a reason why the BBC had purplebricks on watchdog warning people of this company. See other platforms and social media experiences it's awful. Don't get scammed.
NachoL · 14 January 2025
★★★★★ 5/5
TrustpilotA good experience.
A good experience overall. The Purple Bricks model suited the vendors who were able to provide all the information we needed during our two viewings.
Elaine · 14 October 2026
Agent replied · 15 October 2026
Good morning, Elaine Skaljak,
Thank you for sharing your feedback!🌟 We're over the moon to hear that you had a good experience overall and that the Purplebricks model worked well for the vendors, allowing them to provide you with the information you needed during both viewings. We really appreciate you taking the time to leave us a review and wish you all the best with your property journey!🏠
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotGreat service
Great service, informative and no personable, would recommend. Sara is top notch!
Kyle · 22 September 2026
★★★★★ 5/5
TrustpilotGood, in our limited experience of Purplebricks
The representative came to see our property on time and explained the advertising process clearly-it's slightly different to the traditional estate agent process. We decided, in the end, to use a traditional agent simply because it suited our particular (unusual) situation better but we will consider Purple bricks again should we ever need an Estate Agent again.
Mark · 9 October 2026
★★★★★ 5/5
TrustpilotWas kept informed through the process! Very grateful thank you!😀
Was kept informed through the process!
Thank you!
Neil · 9 October 2026
★★★★★ 5/5
TrustpilotVery professional setup
Very professional setup. Tim and Jasmine both very attentive and quick to respond and process the sale. Very happy to recommend this team.
Christopher · 14 October 2026
Agent replied · 15 October 2026
Good morning, Christopher Hodge,
Thank you for your fantastic review!⭐ We’re thrilled to hear that Tim and Jasmine were attentive, responsive and efficient throughout the sale process. It’s great to know that you were happy with the service you received and would recommend the team to others. We’ll be sure to pass your lovely feedback on to them. Thank you for choosing Purplebricks, and we wish you all the best! 🏠
Kind Regards,
Livvy.
★★★★★ 4/5
TrustpilotThe team were friendly
The team were friendly, professional and helpful throughout the process. They kept me informed, answered my questions promptly and made everything straightforward. I’m very pleased with the service expecially Meg Sewell my consultant was always helpful ,ready to solve any problem and give her good advice throughout the process . I would recommend the agency.
Elena · 9 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
