Purplebricks Property Ltd Solihull reviews

★★★★★ 1/5

Yell

Purple distress

I sold a property as the executor in July 2021. It was later February 2022 when it completed, there was no chain, the buyer's funds were in place, and it was vacant possession. The delay was caused entirely by the unprofessional and incompetence of Premier Property Lawyers, Purple Brick's solicitors who were spectacularly dreadful even before they were 'victims' of a cyber attack and shut down completely. During this time I did not hear a word from Purple Bricks, not even a curtesy call to apologies for the delays. This has cost me dearly in council tax, gas and electricity. Others have lost buyers and homes. You can use your own solicitor but you then have to pay the Purple ones up front which is not always possible. Also, watch the fees. This is my fault entirely, but what seemed cheap has finished up, with add ones, costing me 1.8% of the sale value, certainly no bargain. I should have been more careful. Take care yourselves and avoid these people. They don't care.

KayT-113 · 16 March 2022

★★★★★ 5/5

Yell

JENNY COLLINGS - SUPERB AGENT

Fantastic service from jenny Collings at Purple Bricks. This is the 2nd time we have used Purple Bricks, and although our property was not in her catchment area, I specifically asked for Jenny to be our agent. She made us feel at ease from the start of the process and goes out her way to be of assistance. Her knowledge of the local property market are second to none and we felt fully confident in leaving our home with Jenny to market. She did a brilliant job and our house sold again in record time. She was always extremely responsive to any emails or messages left even out of office hours. If any of her bosses read this - SHE DESERVES A PAY RISE. Thanks a million Jen - wont hesitate to appoint her again for our agent. Lyn & Mike Long

LynL-36 · 10 February 2022

★★★★★ 1/5

Yell

Absolutely diabolical

The worst experience of my whole life. the supposedly Post Sales Support Team are no helpThe law firm they recommended just as bad. I was provided with a conveyancer who would not answer the phone or emails. Most calls were just cut off after a period of waiting and went nowhere. The conveyancer mysteriously disappeared and there was three more conveyancers after that.The chain collapsed and my seller had to find another house. So far it has been 8.75 months and will have to wait until my seller 's transaction is complete. In the meantime my buyer is threatening to pull out.I cannot recommend DCLaw or Purple Bricks for all of the above reasons.

WilliamMac-820 · 26 January 2022

★★★★★ 1/5

Yell

Dreadful, Inept and totally lacking in CUSTOMER CARE - DO NOT USE!

Absolutely appalling!!! received an offer in May 2021 still not completed end of January 2022, 9 MONTHS WAIT. NO SUPPORT PROVIDE VERY DIFFICULT TO CONTACT. PUT TELEPHONE DOWN ON ME A NUMBER OF TIMES. Took my money and will not give back as offer was made?Purple Bricks provided two Solicitors for me, the First didn't contact me for two months - because they were TOO BUSY!, the Second, Premier Property Lawyers, lost our documents, computer systems went down for 3 months and so could not Do Anything!, and took seven months to get to where we are now. Withdraw Property and am going to rent as I do not trust these CHARLETONS!!!

AnthonyT-281 · 19 January 2022

★★★★★ 5/5

Yell

Would ONLY use Purple Bricks!!

We have used PB 6 times in all. NEVER had a bad experience so really wanted to write a review as all these bad ones made my blood boil. We have lived all over the UK and used PB to sell all our properties over the years, I find having total control 24 hours a day a godsend as high street agents and solicitors take much longer - no waiting for them to open or respond etc. We have had to pull out of 2 properties in the past as the high street solicitors and estate agents have taken too long to even get a memo of sale out! with PB it is instant as all the work is done upfront before you even place the house on the market! The whole idea is for buyers and sellers to use the online platform so no waiting for unanswered calls. When you book a viewing through PB you get a confirmation text and email with contact details of who is showing you around - PB always supply you with the mobile number of the local representative. All their conveyancing teams have been superb!!

AmberJ-1339 · 15 January 2022

★★★★★ 1/5

Trustpilot

Shocking

Shocking, just No help and nobody to speak too when u need too.

Clementine · 22 October 2025

★★★★★ 5/5

Trustpilot

Great guy who did video call with us…

Great guy who did video call with us and very helpful and polite

Ms · 22 October 2025

★★★★★ 1/5

Trustpilot

Bloody idiots

Bloody idiots - put my neighbours for sale sign at just the right height to crack me in the nut - & I'm not that tall either!!!

Ralphy · 23 May 2025

★★★★★ 1/5

Yell

Total Waste of Space

Anyone thinking of using Purple Bricks to sell your property be very careful. This shower took on the sale of a property for me 4.5 months ago and at 8pm on a Sunday night inform me that the sale is not going ahead. Their salespeople try to get you to sell to property investors on their books at reduced prices. They advise you to use solicitors on their books that are beyond useless and through their incompetence you lose the the sale because your vendor is fed up of the speeds they work at. They are useless and I wouldn’t recommend to anyone 🤬🤬🤬🤬🤬🤬

KeithpaulC-1 · 26 July 2021

★★★★★ 1/5

Yell

NEVER AGAIN

asked to view a property l was interested in west midlands, Gave me an appointment for 6 days later which l thought was a bit too long but l said ok. this was the tuesday the appointment was for the following monday, l had been going down my caravan the thursday to the following thursday which l put off to my appointmemt with purple bricks agent, l had a e/mail from them on the friday to rearrange my appointment, they should not do this as l lost other viewing on other propertys l will never deal with company ever.

JohnM-4209 · 26 July 2021

★★★★★ 1/5

Google

Very unprofessional. Keep rescheduling viewing (5times) without discussing with you. Nightmare

Sophie · 23 August 2024

★★★★★ 1/5

Yell

Undesirable experience

Viewed a house with Purple Bricks Estate agent who was showing us round an empty house ,they were 20mins late for the viewing ,when we tried to get hold of anyone to see if the estate agents was going to turn up to show us round you could not get hold of them. On viewing of the House it was way over priced as it needed gutted it was worse than it was in the photos they had taken and when we said this to the the estate agents she just said that's the price we explained the same houses for sale which didn't need gutted where 30,000 cheaper. We also ask the council Tax band for the house which she didn't know?? Do your back round checks Purple Bricks before doing viewings. I would not sell my property with Purples Bricks, as a viewer I found the service undesirable as well as the valuations well over priced. I would rather spend more and use a local Estate Agents who are easy to get hold of and know the area and actual selling prices.

ElspethW-6 · 29 April 2021

★★★★★ 5/5

Trustpilot

Great valuation experience fair price.

Great valuation experience with fair price based on the fact evidence.

Hemraj · 22 September 2025

★★★★★ 1/5

Yell

Terrible experience

Terrible experience. Don't believe the hype. The whole process as you sign up is designed to protect PurpleBricks from you, their own customer. I complained on the grounds that the services were not provided as described and certainly not professional. Sadly, once you sign up, by the time you realise you are getting a subpar service, you are long contractually stuck with them. I lost thousands and am seeking redress but please beware that should things go awry, PurpleBricks has you backed into a corner from which you have no way out other than the judiciary route. Also, don't believe they are cheapest. I eventually switched to a proper estate agent, brick and mortar, and sold my house within weeks. The difference in professional services was night and day. But the most important here? Estate agent will match or beat PurpleBricks quotes, so don't risk it, it's not worth the pain, financial and emotional, and don't believe they are cheapest because this is not true.

EricL-76 · 26 January 2021

★★★★★ 1/5

Yell

Waste of money go local

Purple Bricks waste of money. No floorplan , had to wait weeks for energy survey. They do not vett anyone who visits your home they let anyone come for a day out. They overprice your property. Pictures are very poor. Go directly to your local estate agents have them all around and pick the one you are most comfortable with. Sold my home with local estate agents in two weeks after purple bricks had it on the market for 9 months!

KarenS-280 · 3 January 2021

★★★★★ 1/5

Yell

purplebrick rip off

would never, even if the last estate agent use them. miss advised on selling price, used other sold houses with wrong sold prices. not one showing. then told it was our fault. service is a complete rip off, dont use them. pay a little more and have proper local estate agents who now the area and what the market is doing. went straight to a local agent and got people through the door instantly and with a offers

StuartA-283 · 27 March 2021

★★★★★ 1/5

Google

The worst letting agent. We had to move out because we reported maintenance issues and they never, in 9 months we lived in the apartment, fixed them. Never replied my emails, even that the issues was a real safety hazard. Once we moved out they never gave us our deposit back. Don't ever use them! Nobody seems to work in this agency. Unforfessional, unefficient and careless.

Greta · 25 October 2022

★★★★★ 1/5

Google

Do not use this company - we have had our card details passed to a credit company without our permission who are now going to take £1800 from our account. Property has been on market 10 months, had no viewings and no communication from them …

Theresa · 16 April 2024

★★★★★ 5/5

Trustpilot

Easy to use service and helpful with…

Easy to use service and helpful with queries

EMDav · 22 September 2025

★★★★★ 1/5

Yell

Communication and "experts"

Our landlord is selling our property and found out 4 weeks before I myself had to contact purple bricks to ask them what was going on, they have nothing but unhelpful, rude and to be Frank shouldnt be involved in dealing with peoples lives effectively what they are doing, never had any issues up untill moving out which is out of our control, shocking customers service!! I would never rent a property let alone buy a property from them.

MatthewC-588 · 14 July 2020

★★★★★ 1/5

Google

If you actually want to reach completion do not use, we lost the first sale they didn’t even know! Then very nearly lost the second sale. Use a local estate agent instead and do not believe anything they say. Despite a few hiccups, I’ve …

Heidi · 16 April 2024

★★★★★ 5/5

Trustpilot

Excellent people skills,friendly informative

Excellent people skills

Andrew · 22 October 2025

★★★★★ 1/5

Google

We had a water leak through our kitchen light fitting and contacted Purplebricks 5+ times over a week and still they did not respond. They didn't tell us about tenant viewings in advance and also didn't notify us when the viewings were cancelled. We were blamed by the landlord for shoddy work carried out by a contractor hired by PB and PB didn't back up our case at all.

James · 25 October 2021

★★★★★ 1/5

Google

Won’t do anything to progress until you call them and lie to you when you call

Qianqian · 25 April 2025