Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service kept up to date…
Excellent service kept up to date regularly
Kate · 12 October 2026
Agent replied · 13 October 2026
Good afternoon, Kate Pullinger,
Thank you for your lovely feedback!🌟 It's wonderful to hear that you received excellent service and were kept regularly updated throughout the process. Keeping our customers informed and supported every step of the way is really important to us, so it’s wonderful to know this made a difference to your experience. Thank you for choosing Purplebricks, and we wish you all the very best with your property journey! 🏡
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotExpert and helpful adviser
Your adviser, Mark Turk, is very well informed about the local property market, pleasant and enthusiastic - he gave clear reasons for his valuation of my flat, and sent his report promptly after his visit today - much appreciated
Pauline · 12 October 2026
★★★★★ 5/5
TrustpilotA great service
A great service, Jordan carried out my valuation and had done thorough research into the property and the area, I was very happy with the service and the overall valuation and would 100% use Purple Bricks and Jordan again
Mark · 12 October 2026
★★★★★ 5/5
TrustpilotJan was knowledgeable and answered my…
Jan was knowledgeable and answered my questions without trying to oversell.
Julie · 25 May 2026
★★★★★ 5/5
TrustpilotExcellent service so understanding my…
Excellent service so understanding my requirements
Stephen · 12 October 2026
Agent replied · 13 October 2026
Good afternoon, Stephen Roberts,
Thank you for your lovely feedback! ⭐ We’re extremely pleased to hear that you received excellent service and felt that your individual needs were understood. We believe it’s important to listen to our customers and provide support that suits their circumstances, so it’s wonderful to know you had such a positive experience. Thank you for choosing Purplebricks, and we wish you all the very best with your property journey! 🏡
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotVery prompt and professional service.
Guest · 12 October 2026
Agent replied · 13 October 2026
Good afternoon,
Thank you for your lovely feedback!⭐ We’re delighted to hear that you received such a prompt and professional service. We always aim to make the process as smooth and straightforward as possible, so it’s wonderful to know you had a positive experience. Thank you for choosing Purplebricks, and we wish you all the very best with your property journey! 🏡
Kind Regards,
Livvy.
★★★★★ 2/5
TrustpilotPoor service
Had the house valued by the S35 team. Agreed a price and when we got the valuation report through it was £40000 less. I did email the agent via the app but didnt get a reply. Poor customer service.
Kerry · 22 September 2026
★★★★★ 5/5
TrustpilotStraight forward to use as a buyer with…
Straight forward to use as a buyer with no middle man. Everything went quickly and smoothly.
M · 20 March 2026
★★★★★ 1/5
TrustpilotCharging a compliance fee of £80 to…
Charging a compliance fee of £80 to every buyer for ID checks to be done by a 3rd party lifetime legal is daylight robbery. Never been charged before and it is the only way Purplebricks will release a memorandum of sale.Lifetime legal state Purplebricks set the cost and pocket the majority of the fee. Lifetime legal are call handlers in South Africa who request all your bank account details over the phone and give little reassurance of data protection. They try and flog all their own insurances etc.My experience has been that they are incompetent and need continual chasing to do basic ID checks.
Lisa · 22 October 2025
★★★★★ 1/5
TrustpilotDisappointing service, upheld by the Property Ombudsman
I instructed Purplebricks to sell my property and paid upfront via Klarna. Over a period of around seven weeks, I received no viewings and very limited contact. Despite assurances that the property would be proactively marketed, this simply did not happen.
David · 22 December 2025
Agent replied · 23 December 2025
Good morning, David,
Thank you for taking the time to leave us a review. We are genuinely sorry to hear about the frustration and disappointment you encountered, and we fully recognise the impact this had on you throughout the selling process.
As you have highlighted, we acknowledged during your complaint that the level of service you received fell below the standards we expect of ourselves, particularly in relation to proactive marketing, regular communication, and ongoing advice. We regret that this was your experience and that our service did not meet the expectations set at the outset.
We also understand your concerns regarding the upfront-fee model and appreciate you sharing how exposed this made you feel when the service did not progress as it should have. Your feedback, alongside the findings from The Property Ombudsman, has been taken seriously and used internally to review processes, communication standards, and how we support sellers throughout their listing not just at the point of instruction.
We recognise that the complaints process was lengthy and stressful, and we are sorry that it required escalation through Klarna and the Ombudsman to reach a resolution. While compensation cannot undo the inconvenience caused, we hope the outcome at least provided some acknowledgment that your concerns were valid.
Thank you again for sharing your experience so openly. Feedback like this is vital in helping us improve, and we wish you every success with your property sale going forward.
Kind Regards,
Livvy.
★★★★★ 1/5
TrustpilotRun away, don't walk, from Purple Bricks!
I've been waiting over a week for someone to get back to me on re-listing my flat. 2 phone call, 2 phone emails and all I've heard is "you'll hear back from us soon." Not only, I signed up for "Pay Up Front", which means I can't get any money back. I've also had no viewings since listing with Purple Bricks.
S.H · 20 March 2026
★★★★★ 5/5
TrustpilotJoseph was very professional and…
Joseph was very professional and provided good guidance without any pressure to proceed.
Mrs · 20 March 2026
★★★★★ 5/5
TrustpilotComplete clarity about everything .
Complete clarity about everything .. all questions answered very well.. felt we had confidence in Jordan , who was an amicable and polite lady… nothing was too much trouble for her .. felt we had thorough explanations about the whole process of selling with the company. Thank you for such quality reassurance.
LYNN · 25 May 2026
★★★★★ 5/5
TrustpilotHelen was very helpful
Roger · 25 May 2026
★★★★★ 3/5
TrustpilotPurple bricks still advertising a…
Purple bricks still advertising a bungalow which was sold in 2019 . At 210.000 ! Unbelievable !! I won’t be using them thought they would take it down . Blakedown Tamworth
Jayne · 9 October 2026
★★★★★ 5/5
TrustpilotVery clear walk though of what purple…
Very clear walk though of what purple bricks can offer, the costs and the steps involved. Answered all my questions and left me feeling like a service I want to use
Stephen · 9 October 2026
★★★★★ 5/5
TrustpilotGreat company and customer services…
Great company and customer services that keeps us well informed. The staff are very polite, friendly and professional and are happy to help with any queries.
I highly recommend.
Andrea · 9 October 2026
★★★★★ 5/5
Trustpilot5 star customer service at initial appointment
Friendly, knowledgeable, didn't rush the appointment. Was able to ease my stress levels while discussing different paths to market my property and which route would suit my needs best.
LAL · 9 October 2026
★★★★★ 5/5
TrustpilotHad a really helpful review of my letting options
Had a really helpful review of my property and letting options with Georgia Bragg of Purplebricks. Her navigation of the options available was clear, concise, and reflective of my property situation.
Stuart · 22 September 2026
★★★★★ 5/5
TrustpilotValuation as executor of my mums house
Was a bit unsure about a virtual valuation but it went very well . Clare was delightful to deal with and I was pleased with the valuation amount .
Ann · 22 September 2025
★★★★★ 5/5
TrustpilotHopeful
I've met one of your team and she was great with explaining about purplebricks and it's purpose and how they can assist with the sale of my property.
San · 11 October 2026
★★★★★ 5/5
TrustpilotMatthew Dorling - House Valuation
Matthew Dorling came to do us a face to face valuation of our property. He was really friendly, helpful and answered any questions we had. Would highly recommend to anyone.
Livia · 21 September 2026
★★★★★ 1/5
GoogleAn absolute shambles of a company, promised me an overinflated price on my property and when the contract was signed zero communication, it took 18 months of emails and calls, eventually strong arming me into using there auction, I was backed into a corner and had no way out, don’t make the same mistake, avoid like the plague I’d give them less than 1 star if I could
Paul · 24 November 2025
★★★★★ 5/5
TrustpilotExcellent presentation over the moon…
Excellent presentation over the moon with how simple and easy to understand everything was…… thank you so much J will be in touch very soon.
Jersey · 10 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
