Trusted Agent profile · Solihull
★★★★★
279 reviews across 1 platform
195 Stratfiord Road, Shirley, B90 3AU, Solihull, B90 3AU
Kendrick Williams's office in Solihull, at 195 Stratfiord Road, is rated 1.8 out of 5 across 279 reviews on 1 platform.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
1/5
TrustpilotWorst agents I have ever rented…
Worst agents I have ever rented through, total scam artists, wouldn't touch them with my own barge pole, never mind d anyone else's, refuse to give information out through fear of being caught out as liers , don't touch them you will regret it.
1/5
TrustpilotI'm really disappointed about that…
I'm really disappointed about that agency. They start making problems from the beginning. Can't properly take the record of the tenants and make wrong spelling on names, even when they got ID. Really poor respons on costumers needs even when you report maintenance issues. On 2 years living in property they couldn't fix thermostat from the beginning, cannot pick up letters for landlord, instead they only interested of inspection and to cheat you on the end. They try to charge you for some issues which have been reported from the start of letting. When I show them proof of issues then they start explaining the person who was dealing with it is already gone and they didn't have any record. Weird cause I have mine with them on email. Overall could not avoid take money from deposit, cause the really want to take something from tenants so they said - we gonna charge you for curtain poles. Those which wasn't damaged but taken down for cleaning. It was enough to fit them back which I told them. They said is to late because you surrendered keys from home and you need to be charged 60 £ for that pleasure. As a tenant can't recommend this agency but if you decided you need to be prepared they gonna charge you no matter what. One star note in my opinion is too good for them.
1/5
TrustpilotCan’t be trusted at all.
Birmingham office: forced me into breaching my contract by not fixing a broken exterior lock and making my property unsecured and then, at close of tenancy, tried to dock money for black mould around the bath (in an unventilated bathroom). Derby office: did a viewing and then when we said we absolutely wanted it, told us there were two other viewings and they would let us know… never did. How they are still trading never mind award winning is baffling. Avoid at all costs unless you like being mucked around by cowboys.
1/5
TrustpilotAVOID AT ALL COSTS!!
Rented from the Crawley branch for near 3 years, had multiple maintenance issues which werent addressed. Terrible mould issue that we contacted them about over the space of the 3 years and was never resolved. Constant issues with the garden that were again, never resolved. Have finally left the property which was left in a better condition than we received it (was professionally cleaned)and now they are trying to charge for professional cleaning services which there are legally NOT allowed to do anymore under the Tentant Fees Act 2019. Will definitely be disputing and cannot wait to be rid of the viles vultures!
1/5
TrustpilotEvil vile intrusive company. Pretty much same title as below 👇
Harassed none stop by this company, from the moment I have moved in, until the moment I will leave. As mentioned below, they paint the houses, give it a fresh appeal to the eye. Within a few months of you moving in you can really see what damage the house is in. You dare to complain you will be issued a section 21, just before Christmas with disabilities. Most evil miserable rudest worst agency I ever dealt with. I am a human being, not your pay cheque !!!!! You treat people like a disgrace.
1/5
TrustpilotMoney grabbing cowboys
Literally the worst agency I have ever used and I lived in three countries, so that's saying something. They don't turn up to check if the inventory matches the reality, they ignore your emails when you complain, only extend your lease by 6 months, so they can bully you into two rent rises a year, even though the landlord knows nothing about it, so they blatantly lie and if you don't agree to pay more they issue you with the eviction notice. If you need to get anything done in the property you need to threaten them you'll report them to the relevant authority, otherwise they ignore you. They share your email address with hundreds of people which is against GDPR, they're late returning your deposit even though they have 10 days to do it. I can go on and on. Avoid like a plague. Not even worth 1 star.
1/5
TrustpilotUnfortunately today we was having an…
Unfortunately today we was having an appointment for 2 bedroom house in Crawley (Broadfield), but no one from the letting agency did not come to represent and show the house. My lady called in the office and they said that somebody(agent) must be on the place, but at least nobody did not showed up. Called them a few times more, but did not get an answer anymore. We was waiting for that appointment 2 weeks and we was very excited, but now we are feeling so disappointed and DO NOT RECOMMEND this agency!!!
1/5
TrustpilotAbsolute bunch a crooks
Absolute bunch a crooks. Invent reasons not to give your deposit back, keep rent that was overpayed. The 1st 10 years of my tenancy, I couldn't fault them, the last 5 years they were rude and unhelpful. Maybe they were taken over and got rid of all the good people. If you're thinking of renting from these cowboys, don't!
5/5
TrustpilotCannot thank Shirley for all her help…
Cannot thank Shirley for all her help with rentals. Constant updates and emails. So helpful. Thanks so much Shirley :)
1/5
TrustpilotDoesn't even deserve 1 star
Doesn't even deserve 1 star. Rented a house last year from the Heswall branch. It has put us off renting forever. A hole in the living room wall ignored, various other maintenance incidents removed without discussion, poor communication, took ages to fix electrical issue and forged paperwork (date of initial inspection incorrect) - probably because new law states they have to fix within set period of time. Tried to fob us off by saying it was when the decision was made, however we are not stupid. We improved the property by painting the blue hall a more neutral colour and changed the orange carpet similarly. Asked for a contribution after terrible service forced us to leave. We were told this had never even approved by the landlord (we received paperwork approving the work). We were granted permission to have a cat, then this was retracted. We were informed by a friend of the landlord that he had a special arrangement where he pays more for a 'no fuss' agreement. They regularly blamed the landlord for being slow to approve things and suggested he was difficult. Hard to know what to believe. The Director Joanne and husband seemed reasonable when we met and spoke to them, as did most of the other team. I just cannot fully put into words how horrendous this agent is from a renters perspective. Not really sure why we didn't deserve basic and decent customer service.
1/5
TrustpilotWell what can I say that has not been…
Well what can I say that has not been said, speaking as a landlord, can honestly say you can believe most of the horror stories below, started with the hastings office then seems that office closed all business transferred to eastbourne, meant to be a years contract to start with then see how they performed before going onto a longer one, all I can say thank allah did not start with a longer contract.Yes I am aware it was difficult times due to covid but not one inspection was done during the entire length of time their tenant was there, despite asking why not even a video walk through by there tenant, who was fast enough to ask for repairs to be done, northwood even had a gas safety done two months early on a new boiler I might add without telling us, then doing other work before checking it needed doing, then when the tenant finally leaves find they have changed a new floor failed to change any bulbs that have gone taken several of them with them, ruined a new carpet with cigarette burns left a load of rubbish..and had the audacity to offer a fraction of the cost needed to put right all the faults found after there tenant moved out also pretty sure that they failed to serve notice in time telling the tennant the contract was going to end after the 12 month period despite me telling them we were not renewing, hence the tennant stayed another six months, also know they failed to pay northwood the last months rent as I travelled down from nottingham to collect the keys only to find the tenant was still there and they submitted an email to northwood saying the could use the deposit as rent..
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. I have never dealt with a more incompetent, outlaw-ish company before in my life. Over the course of a year and a half, Northwoods constantly let us down with poor maintenance and had no backbone when interacting with the landlord. If I listed everything they did wrong, this review would be longer then War and Peace, so save yourself the hassle and just stay well away from ever using Northwoods unless you like living in death trap accommodations and enjoy communicating with a bunch of morons.
1/5
TrustpilotIf I could give 0 stars I would this…
If I could give 0 stars I would this was by far the worst letting agent I have ever come across in my life we were messed about for weeks to find out today that our property has been given to some one else the lack of communication lack of knowledge and lack of professionalism these people have no idea what they’re doing will definitely never try and get a home with them and will definitely not be recommending them to anyone I’m beyond furious to the way our application has been handled AVOID AVOID AVOID the branch in Aberdeen
1/5
TrustpilotWhile my experience with the staff at…
While my experience with the staff at the agency was positive, upon leaving it was not, when you move in with them, they get you to sign about 75 photos of the condition of house, while not leaving you copies so that you could review there view of the house, upon leaving, i realised that they had used older photos showing the oven and other areas in the house, i went through cancer treatment while in the house, so didnt have people round or cook a lot, when i left me and my girlfriend, cleaned the house throughout, even buying a profesional oven cleaning kit, they told me they where keeping all the deposit and showed photos of an oven that i didnt get when i moved in, and some scratches on the wall, that my cat had done, easly fixed with some paint, but they decided to charge me £350 to fix this, if you use this company, make sure they give you a copy of the images you sign when you move in, if they havnt got them, go through each image and make sure there correct, i took them to a tribunal with the deposit scheme and won over half my deposit back £290, would not recomend you use them as if they will steal money from someone who was a model tennant ,paying on time every month, out of my savings, while sick, they will steal anyones money.
1/5
TrustpilotStay away
wouldn't recommend honestly, they don't mind coming in and out of your place even though you're paying rent and pretty much useless after you get the place.A lot of fake niceness where they're all nice with you in your face then they don't mind back stabbing you at the first chance they get.STAY AWAY.
1/5
TrustpilotToday (21.08.2020 Friday) (16:45) To…
Today (21.08.2020 Friday) (16:45) To CEOMe and my family, had a viewing at M33 2QD at apartment 94B (We came from 8 miles and were very happy to view also my I had to leave my job. And there was Lady outside saying that We can't view (Very racist) and was discriminating against foreigners and children. She also said it was two bedroom and only one person can view. Thanks for understanding (I wouldn't recommend this agency as they are very rude towards people)
1/5
Trustpilotdisappointed and pointless
I have never been so disappointed and disgusted with a company, absolutely atrocious behaviour and lack of care, constantly fobbed off with lies and broken communication. Jackie I assume Jaqueline H couldn't be bothered to return calls that she promised, had to call back obviously she was unavailable to answer and never called back even now a week later. if you cannot communicate, then what is the point of your company? I am so very glad I do not use these jokers in business, I wouldn't recommend anybody to its a waste of time, money and stress even now the police and solicitors are involved they seem to have buried their heads well into the ground
1/5
TrustpilotVile company, do not use them.
I would advise anyone attempting to use this company to steer clear.
1/5
TrustpilotNorthwouldn't Preston
Its difficult determining where to begin with this lot. My experience with them has been awful. Its been 10 months since I reported a problem with the boiler causing cold showers with intermittent periods of scalding hot water. Its still not fixed. I reported exterior flashing that had fallen some time ago allowing wasps to nest behind it. Their reply? I have to pay to have the wasps exterminated before they'll repair the flashing. Still not fixed. They've tried to charge me for a vendor's service call simply because they couldn't figure out why the electrics weren't working properly - they figured it must be my fault. Still not fixed. I reported that water was leaking from an outside pipe connected to the boiler. Still not fixed. I reported a leak in an interior water pipe. Miraculously, its been fixed, but they'll likely do nothing about the ugly stain left on the dining room wall or look into potential mold remediation. Based on my experience, a better name for this agency is Northwouldn't.Update: Shortly after posting this review Northwouldn't sent me an eviction notice.
1/5
TrustpilotDO NOT GO WITH THEM
The worst agency I have ever been with. They lie about the flat, the inventory and try to scam me of money at the end. I had to leave the flat after 1 month, thats how bad they are. Also had to call the Citizen Service Bureau about them. Extremely bad services unhelpful and unwilling to take any responsibility of their faults. Not the award winning experience, all lies, DO NOT GO WITH THEM!
2/5
TrustpilotWARNING! CYA!
WARNING!Aberdeen.Despite a great few years with them, upon leaving, they are attempting to take money from our deposit for issues that not only did we not cause, that are not in the exit itinerary but is believed to be caused by their own workmen while property in their possession. Tying to hold previous tenants liable for damage they cause despite exit video evidence to the contrary.
1/5
TrustpilotSo unprofessional and dangerous for health
Damp and mould issues never dealt with! They just painted over mould with paint before we moved in and charged us over £300 for wear and tear when we left.We had no heating for almost a year including winter 2020.Every issue was always answered with ‘but everything is slowed down due to COVID (we were having issues before the pandemic began). Staff sound lovely but will send you passive aggressive emails when you complain.
5/5
TrustpilotThis estate agents are very efficient…
This estate agents are very efficient worked with us very closely i would highly recommend to any person who wish to sell there property Alison and Tony Youmans
1/5
TrustpilotNorthwoods are totally useless!!!!
Absolutely useless letting agents!!!!!Just want to take your money but very poor customer service. Get you in so fast you can't find out what is wrong with the house and that the house hasn't even got a TV aerial or washing line and you are expected to install it yourself out of your own pocket.We even had to pay extra deposit for our tortoise who weighed 150g who never left his inside rabbit cage, did they think he was going to destroy the house???????Upon leaving they expected us to be at their beck and call to show people around. The landlady wanted the carpets to be professionally cleaned and house to painted and cleaned, this all costed us nearly half of our deposit and looked better than when we moved in.Northwoods called us to tell us that we had mail and a few days earlier I had arranged for redirection of post. They told me they would pop it back in the post. After calling serveral times found out they had witten on all mail 'Return to Sender' and all of the mail has returned to the orginal sender and not to us!!!! They are very incompetent and I would never use their services again if I needed to use them.
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Kendrick Williams's Solihull office has 279 reviews across 1 platform: 279 on Trustpilot (across the whole business).
Kendrick Williams Solihull is rated 1.8 out of 5 across all 279 reviews.
Kendrick Williams Solihull, 195 Stratfiord Road, Shirley, B90 3AU, Solihull, B90 3AU.
