Trusted Agent profile
★★★★★
279 reviews across 1 platform
195 Stratfiord Road, Shirley, B90 3AU, Solihull B90 3AU
Kendrick Williams's Solihull office at 195 Stratfiord Road is rated 1.8 out of 5 across 279 reviews on 1 platform. The 279 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely disgusting! Never use them! Awful Eastbourne branch!!
Absolutely disgusting and unprofessional, snobby and rude! Manipulative, liars and never felt so angry or upset from anyone, especially when you trust them with the home you rent. Conned and just wanted to take money and left me and my family in mouldy damp home.
5/5
TrustpilotGreat customer service
Great customer service, I was looking for a property immediately ( within 2-3 weeks). Website/viewing listings was easy. I was grateful the whole ' bidding war' other estate agents like to use, this company didn't do that- I put an offer in and got accepted straight away. Although I didn't go ahead with them I most certainly would use them again.My point of contact Alex was great to deal with ( I'm a problematic customer who askes a million questions) my wants and needs were understood and relevant properties were shown to me.
5/5
TrustpilotGood service
Arjan has been very helpful. Recommend.
1/5
TrustpilotDoes anyone work at this company
Does anyone work at this company? I have emailed and called them many times to book a viewing on a rental property. If they can’t handle clients, how can they manage properties?
1/5
TrustpilotThey kept my deposit for 3 months
I moved out on the 22nd of April and they kept my deposit until the 23nd of July.There were no disputes or anything. They didn't claim we owed them money or that we left the place in a state that would warrant us losing our deposit. Just every time we asked when we will get our deposit back they said "It will take a month to process". They did this every month. It took going there to shout at them for them to finally release the deposit
1/5
TrustpilotHaving rented for years
Having rented for years, this is the first time I've received such terrible service from a letting agency.
5/5
Trustpilothouse renovation
A thorough job from start to finish by Robbie on the renovation of my property. Quick response on questions and continual photo updates on the project. The chosen contractor was very neat and tidy throughout.
1/5
TrustpilotThis is a woeful estate agents!
This is a woeful estate agents. Where do I start just never rent a house from them! Poor attitude to tenants. Slow working to provide information. Come into your house without providing any information when they are coming. This includes unlocking the door where my wife was in a towel. House fixing is slow had a bathroom floor what dropped and it took 8 months of leaking to fix. When trying to get hold of them it’s impossible or it the I call you back but never do. I see they aren’t getting as many houses to let most likely due to there poor attitude across the board. Now waiting for my deposit back but nobody is calling back. Would add more but I be here all day typing about this shocking place. Stay wellClear
1/5
TrustpilotAwful, avoid at all costs
Unwilling to actually maintain their properties then when you try to leave, lie to future landlords about how you've treated the property
1/5
TrustpilotRude
Rude, incompetent & incredibly unprofessional. Attempting to increase the rent by nearly 20% then when an agreement is reached, attempt to revoke and change the terms (estoppel). All staff members will speak to you like you’re dirt, with no regard for the stress that comes with potentially having to move out of your home. Avoid at all costs. God help this unscrupulous company when the Rent Reform Bill passes into law. I can’t see it ending well for them.
1/5
TrustpilotKeep away or get burned.
Having have this company control my property renting for a long time I was made aware they were increasing the rent and not passing any on to me. When I took back the property it was not in the state that they took control of. Cupboards had been removed carpets taken up and so many other concerns not to mention health and safety by having the gas fire flue taken away and bricked up. I could go on but beware and warned they don't have your interests at all. No compensation and arrogant staff and management. Stay clear or get burned like I did.
1/5
TrustpilotDo not trust these sheffield snakes
Do not trust these sheffield snakes. Pure scammers, here for the landlords and to exploit tenants.
1/5
TrustpilotI would avoid on all honesty
I would avoid on all honesty. Told me I had been accepted then days later came back saying they wanted nearly £150 as a holding fee to apply (to see if I would be accepted?) and would not get that back if not if it was my fault.Immediately came to read reviews on the company after that.Sounds like they had another tenant and were just trying to make a few quid. I imagine would have lots of ways on their terms and conditions not to repay that, especially reading these reviews the they do everything not to return deposits etc they aren’t gonna return a holding fee. After reading these reviews would not have sent it anyway. Total waste of time.
1/5
TrustpilotZero professionalism.being rude towards…
Zero professionalism.being rude towards tenants.not trustworthy people at all worst ever experience
1/5
TrustpilotWe rented from northwoods Ipswich Ipswich for…
We rented from northwoods Ipswich for 12 years then they sent us an eviction letter saying they wanted us out because they were moving family in but the truth is they wanted us out because we weren't paying enough rent they just sent painters in to paint the walls and put a new boiler in when we lived there the place was full of mice and damp so dont move into 237 heath Road Ipswich they just want to make more profit by charging £1300 a month phil was the only person who cared the rest waste the rest are a waste of space
2/5
TrustpilotPoor and contradictory communication.
1/5
Trustpilot100% not recommended this company
100% not recommended this company to anyone , Portsmouth branch - ask for all the documents included bank details / payslip which they didn’t confirm to rent the place to me , already to send to them few time and still reply to me they didn’t get it. Just ask for the questions - if the landlord will put the deposit to TDS system , they turn down my application within 5 minutes . Wasting time ! Like many people that have left reviews, be aware of them for the deposit issues.
1/5
TrustpilotAbsolutely would NOT recommend to…
Absolutely would NOT recommend to anyone. (Falkirk Branch) Poor service. Impolite staff. Scraping the bottom of the barrel to take your deposit, after being forced to leave after only 7 month tenancy due to the poor condition of the property overall, from weeks without heating and cooker/ oven, to damp and mould issues causing illness to name only a few. You have to chase everything as promises to call you back don’t happen, they don’t want to deal with it and can’t get you off the phone quick enough when there’s issues. I could honestly go on and on about all the service failings throughout.Felt forced to accept a ridiculous deposit reduction as I could not deal with the stress they had caused any longer throughout and after the tenancy.Would NEVER trust to rent a property through them again personally.
1/5
TrustpilotWORST EXPERIENCE I HAD EVER
WORST EXPERIENCE I HAD EVER. I TRIED TO VIEW A PROPERTY FOR SALE THROUGH THIS AGENCY STAFF ANDRIYA. SHE IS VERY RUDE & CRUEL. SHE IS THINKING THAT SHE IS DONATING & DOING A CHARITY TO THE HOUSE BUYERS.
1/5
Trustpilotlack of communication
very disappointed with the lack of communication out of Ipswich . Have emailed the office and said the same as above and no response no call nothing. Its just not good enough.
5/5
TrustpilotCar repaired like brand new!!
Customer service was exemplary the BEST I have experienced with car garages. They were communicating on a daily basis so I was fully aware of the works and expected time of repair.
5/5
TrustpilotExtremely knowledgeable about the market, excellent sales manner and nothing too much trouble.
David Yates and Emma Owen in the Lee's office were simply terrific. Nothing was too much trouble for Emma and David was very knowledgeable about the market and superb at showing the apartment - according to one client he was "the best I have ever come across". Thanks to you both. David and Hilary
1/5
TrustpilotSomewhat lacking
This letting agent leaves a lot to be desired. Zero support for tenants, acting solely as sales agents in the interests of the landlords, despite their obligation to provide clarity for tenants about what they're signing up to. My nightmare began with the tenancy agreement arriving just one week before I moved in, forcing me to sign a "Deed of Surrender" (I was led to believe it was a 12-month new contract via the existing flatmate who had gotten his information from the agent). When I raised concerns, the agent admitted it was a bad deal to take on responsibility for anything that had gone on with a prior flatmate, but offered no alternatives. Emails in one thread are typically answered by different agents, and phone calls vanish into an off-site messaging black hole. Even after I moved out, getting my deposit back was irregular. After a second email asking when it would be returned, I was told it should've been returned via the new flatmate (a stranger!), who didn't even have my account details. This is not standard practice, it's a recipe for disaster! How are you supposed to enforce getting your deposit back from a new tenant if they dispute they already sent it? If you pay your deposit into a Govt. Protection Scheme via an agent, it should be returned that way. Instead, this agent feels it is "problematic" to treat me as an individual tenant with my own rights and so prefers to wash their hands of it. The new flatmate is left feeling the same. UK law doesn't help flatmates moving in with existing tenants under one umbrella agreement, but the treatment I experienced felt demoralising. It was my first time in such an arrangement and an agent knowing this should provide support. If you value clear communication, tenant support and basic professionalism, avoid this agency and avoid joint letting agreements.
5/5
TrustpilotSuperb
Dealt with Joanne and Ruth in the West Derby branch. Ruth had been amazing and dealing with her kept my stress levels low. What I thought she couldn’t help me any further Ruth never gave up and did it successfully to help me chase things up to help me complete my sale.Thank you so much
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Kendrick Williams's Solihull office has 279 reviews across 1 platform: 279 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Kendrick Williams is rated 1.8 out of 5 across all 279 reviews, checked 9 October 2026.
Kendrick Williams, 195 Stratfiord Road, Shirley, B90 3AU, Solihull B90 3AU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.