Trusted Agent profile
★★★★★
279 reviews across 1 platform
195 Stratfiord Road, Shirley, B90 3AU, Solihull B90 3AU
Kendrick Williams's Solihull office at 195 Stratfiord Road is rated 1.8 out of 5 across 279 reviews on 1 platform. The 279 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsoloutely disgusting!!
Absoloutely disgusting!!! been in the property for a year. Waited a full year for simple repairs to be done! That were not fully repairs and has now resulted in no hot water or heating for days! Will not come and fix it!!! i have a 12 week old baby. I’m pretty sure this is illegal??
5/5
TrustpilotThe viewings of dreams
We recently viewed a property and absolutely loved it, but what truly made the experience exceptional was the outstanding service provided by Courtney Burden. From the moment we arrived, Courtney was welcoming, professional, and incredibly knowledgeable. She took the time to answer all our questions, provided detailed information about the property, and made the entire process smooth and enjoyable. Her genuine enthusiasm and care for her clients really stood out, and we left feeling confident and excited about our next steps. We can’t thank her enough for such a positive experience and would highly recommend her to anyone looking for a property! Many thanks to Courtney Burden for making this a viewing to remember.
1/5
TrustpilotWouldn’t even give it a star to be…
Wouldn’t even give it a star to be honest, shocking company, misleading and miss advised. Blagged into getting a rent guarantor to ensure referencing will be fine - transparent about everything still swayed to go ahead just for them to pull out. Advised keys should be available by end of the week because everything will be fine with a rent guarantor. Lied about what let alliance came back with and how they work. (Did ring let alliance and was advised correctly)
1/5
TrustpilotDon't expect anything good
The staff is rude, unhelpful, lack general knowledge on issues around the house. They are unbothered to deal with issues on a timely manner, yet they call you if they can't find your rent, accusing you of not paying, but only their accounant can't do their job. New rules out now, not a single word on the changes. They are behind on every issue. They can't keep record of mandatory maintenance, yet they ignore you when you ask them to arrange it. Then send somebody to half the job. Annoying. Their house inspection feels like prying into others' business, taking photos of personal belongings,claiming it's part of the inspection. What? Checking what's new in the house? Distessing and insulting how they feel ok with this. They don't respect their tenants ' privacy. Avoid if you can.
1/5
TrustpilotThey are just dreadful
They are just dreadful. I’ve had a electric charger fitted on the property for over 12 months and I’m now being conned into having a new connector fitted. I’ve forwarded the original safety certificate which confirms the right connector is fitted but don’t stop ringing me. Today’s phone call resulted in me having to put the phone down because of the lady at the Sale office would not let me speak they just rant and rant and rant. I’m absolutely not paying this awful terrible letting agent and another £199 to change you connected it’s already been fitted. This isn’t my first complaint of Northwoods. They never reply to you if you’ve got a problem it’s taken me over six months to get the roof tiles replaced and now we’ve got damp in the bathroom. It took me over six months to get a response from them, but if they’ve got a problem with you, they’re all over you. Definitely definitely would never rent a property from these people again. They’re just about the worst agents I can ever imagine. Don’t waste your time rent somewhere else.
1/5
TrustpilotI would give 0 stars if I could!
I would give 0 stars if I could!Arranged for a virtual viewing in Liverpool and no one called both times. It was first rearranged after waiting an hour for them to call - we called the office and was told that someone would call us in a few minutes but no one did. Waited all day for the second time after rearranging for no one to call for us to virtually view. Me and my partner are from hull and so going back and forth to Liverpool is a lot between our work commitments. We even called to check at the time of the second viewing to ensure we wouldn’t be missed!No communication, false promises and definitely terrible customer service. We felt extremely undervalued and forgotten about. DO NOT RECOMMEND
5/5
TrustpilotCredit where its Due
I've been in the property business in the Basingstoke/Reading area for 47 years, yes that's right we first started letting property in early 1977. As you can imagine I have had "some" experience of dealing with agents for buying, selling and letting over the years, so I believe I have earned the right to comment. I have been using Northwoods in Basingstoke since about 2019 when I moved all of our rental properties to them having exhausted my patience with several other agents for a multitude of reasons. Since then I have found the Northwoods staff to be very professional, helpful and honest in all my dealings with them. In that five years plus I have never had any issue that couldn't be discussed and cleared up, as you would expect in any business relationship. In addition, to date I have not had any complaint from any of my tenants, with whom I keep good clear lines of communication and so would know very quickly if a tenant had a problem.All I can say to Northwoods Basingstoke is; Keep up the good work, you're doing a first class job.
1/5
TrustpilotPut in an application to rent a…
Put in an application to rent a property and they didn't get back to me. For 3 day kept calling to see if there was an update from the landlord, to be told that I should 'probably keep on looking' as they hadn't heard back. Did they even ring the landlord? Doubtful.
1/5
TrustpilotTrying to blackmail me …
Tried to arrange another appointment with this company after there incompetence and put a review of my experience on here and the manager sent me Good morning Please remove your unnecessary review and we can rearrange your appointment Many thanks Lorna BignallProperty ManagerBasically if I don’t take my review down I won’t be seen goes to show how useless this company really is when they deal with there own mistakes do not use this company
1/5
TrustpilotTrash
Trash. Keep reporting repairs and they’re not fixing anything. Moreover they say oh we cannot find your e-mails in any of our inboxes. Property full of mold, attic full of damp. Told them I want financial compensation or rent reduction from landlord and told them they have 48 hours to come back with an answer. No answer so I’ll take them to court because by the law I can claim for disrepair. Bye!
1/5
TrustpilotThis lot couldn't organise a knees up in a brewery.
(Sanbach Branch) You have properties for sale that other estate agents in Cheshire will no longer market. There is one such property currently listed by your Sandbach branch. It has been advertised as SSTC on 3 separate occasions now! The neighboring properties have also alerted us that this is/was the case. However, it was far too late for us to pull out. I feel sorry for all the potential buyers who had to back out because of costly major defects, running into tens of thousands of pounds. Defects that the estate agents and the company that owns this particular home are never going to acknowledge. Instead, they will spin you a web of lies. These are unsuspecting buyers who have put all their faith in this team of agents. They, the agents ignore costly independent surveys as do the vendors. This cowboy outfit has cost me about £700. There is one particular member of the Sandbach office who has also lied about a family member of mine. It is a good thing we are recording all our conversations.
1/5
TrustpilotSnake Oil company, avoid at all costs.
So. We have three dogs and looking for a house to rent was difficult. we found this house in Thorne and the landlord was fine with dogs. We paid an extra deposit for the dogs so when we eventually moved out it would cover anything needed like fumigation etc.
1/5
TrustpilotAvoid if you want good service
Such a poor service. Rude staff. Unreliable. Used them to rent out a property, they didn’t carry out proper checks, ended up with over a year of unpaid rent. Property damaged. They would not support me so had to do the whole eviction myself. They just provided a terrible service then abandoned me. Wouldn’t help me with even basic help. Then contacted me after the tenant was forcibly evicted to ask if they could have their deposit back. £13000 rent arrears and court costs and they asked me if I wanted to release the tenants deposit. Speechless. Avoid if you can
1/5
TrustpilotDo not use guaranteed rent scheme
Do not use guaranteed rent scheme - gave us £430 a month and rented our house for over £650. Was with them 10 years and with life events we wanted it back and found urine from cats in our carpets, fleas and lack of respect that they had not been in property inspecting for 2 years stating tenant was poorly and can’t legally enter? We expected them to manage it. No defects had been reported and staircase was broken, the radiator had been broken with errors on boiler. Mostly there was a big mast from old tv hanging off the roof onto downstairs property we could have been liable for. Handover was awful they tried to tell us our property wouldn’t go for much quoting 80k when we sold it for 40k more. They wrote list of things we needed to sort never did at end of tenancy quoting out of scope on life of carpets or fittings etc. Cleaner was meant to be cleaning it out after 5 weeks no rent off them we demanded keys back - they didn’t pay for delay quoting more contract jargon. Very poor attitudes and would certainly not get a valuation from them. Do not trust them we dealt with the Newcastle branch. Also could never get the same person always someone just starting maybe they can’t keep their staff. Avoid them at all cost your house
1/5
TrustpilotWater leak from the flat above reported…
Water leak from the flat above reported nothing 4weeks later reported again leaks upstairs finally fixed sent an electrician who removed bathroom light and switch 4 months later still no light in bathroom so moved out
1/5
TrustpilotAWFUL STAFF - DO NOT USE
Absolutely appalling experience with Chris at the PETERBOROUGH BRANCH! The way he spoke to me was nothing short of rude, condescending, and utterly disrespectful. He acted as if I had learning difficulties simply for asking a question, completely uncalled for and deeply insulting. His tone was arrogant and dismissive, like someone who’s never had a respectful conversation with a woman in his life. If you’re looking for professionalism, patience, or even basic human decency, steer well clear of him.
1/5
TrustpilotI gave a set of keys to this estate…
I gave a set of keys to this estate agent a while ago to market the property, through no fault of their own this was blocked over and over again. When I went to collect the key they could not locate then, then said I had already collected them (but could not provide evidence I had signed them out, eventually saying they had no evidence of ever receiving them)!
5/5
TrustpilotAfter experiencing homelessness for…
After experiencing homelessness for seven months, being given the opportunity to make this flat my home has meant far more to me than simply receiving a set of keys.
1/5
TrustpilotAVOID - the flat is NOT worth it.
AVOID at all costs.On 23 August I made an offer for a 1 bedroom flat. I went to view it and was told by Mark Jarret that the property was was immediately available. I sent over my holding deposit, completed referencing and heard radio silence for 16 days straight. Each time I called no colleague could give me an update as Mark was “on annual leave” and his cover had covid. We’ve been living with Covid for almost 3 years now and I know that they have enough staff to do appropriate handovers.The tenancy agreement I received was full of illegal clauses and completely unreasonable terms, so unfortunately I couldn’t continue. Have been emailing for my holding deposit to be returned but silence. Complaining to the Property Ombudsman next. These people are crooks and enjoy wasting time.
1/5
TrustpilotAwful service
Awful service, allowing viewings to be booked on a property that was already in the midst of being rented out. Our viewing was booked, cancelled, booked again, and then cancelled due to the property being rented, a process which had obviously been underway for some time. They had no respect for us as a potential client and completely disregarded the time we had taken out of our schedules to view the property under the impression that no offer had been made yet.
1/5
TrustpilotAVOID AT ALL COSTS ANY PROPERTY THEY ARE VIEWING AGENTS FOR
As a business it’s such a shame that they align themselves with partners who truly do not care about the well-being of their tenants and operate/conduct themselves on the line of legality.
1/5
TrustpilotPut the rent up twice in just over a…
Put the rent up twice in just over a year, the last one by 15% in a property that needs a lot of work.
1/5
TrustpilotAvoid at all costs
Avoid at all costs! An awful experience in St Albans: 6 days to prep a single contract, missed the timelines I requested 10 days in advance and didn't communicate that, didn't arrange an appointment for me to collect keys to enter the flat - only for the clerk. In the end cancelled my deposit on the ground of their own incapabilities.
1/5
TrustpilotIf I could give a zero I would
If I could give a zero I would. These people are holding my money. Money which they say they haven’t received despite my bank proving otherwise. My experience is that they are simply incompetent. The property we were taken to had a missing window, no knobs on the washing machine, dangerous sockets hanging off the wall and a carpet that looked like someone had taken a car engine apart on it. Unprofessional and certainly incompetent when it comes to refunding holding fees. They say they haven’t received it. My bank has proven otherwise. Goodness knows how they handle peoples rent. Reported to the Lettings Ombudsman and the FCA for fraudulently retaining our money. If you don’t want a headache day in and day out when you let a property, avoid these people as my experience is they are not fit to perform the task of a letting agent.
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Kendrick Williams's Solihull office has 279 reviews across 1 platform: 279 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Kendrick Williams is rated 1.8 out of 5 across all 279 reviews, checked 9 October 2026.
Kendrick Williams, 195 Stratfiord Road, Shirley, B90 3AU, Solihull B90 3AU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.