5/5
TrustpilotPraise for Lauren!
Lauren was so helpful with viewings and recommended me the best solicitors! Everything is running so smoothly and made my purchase so much easier!
Trusted Agent profile · Solihull
Verified
John Shepherd Solihull reviews
★★★★★
1,670 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,670 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,351
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Solihull
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI highly recommend using John Shepherd…
I highly recommend using John Shepherd for letting or selling properties. They are highly professional, friendly and their services are extraordinarily good. I can't compare them with other estate agents I have used before in terms of advising, caring as well as guiding. I will be always using them whenever my property is empty. I am quite optimistic too that they will be able to find me a potential buyer.
2/5
allAgentsVery poor service. I resent
Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.
5/5
TrustpilotMEGAN JOHNSON
John Shepherd is my goto letting agency. Megan especially was phenomenal , honest and of great help to me in securing a nice place to stay. Although, the processes are lengthy, one thing is certain, it was worth the wait. Highly recommended and happy to have recieve their services.
5/5
TrustpilotI met Megan on one of the viewing of…
I met Megan on one of the viewing of the houses. She was very professional in her dealings and was very welcoming. The best part was that she was available to be reached during office hours through her cell phone, and made in person viewings possible during covid times a well.Even though i didnt ended up renting the property from john shepherd but i will definately be recommending her to my circle.
5/5
TrustpilotI wrote a scathing review last week but…
I wrote a scathing review last week but must now apologise. I thought that it was the agents who were at fault but it has now become apparent that it was the landlord's mis communication that was the problem. Lauren managed to sort out the problem and get our full deposit back for us.
1/5
GoogleDay 47 after moving out of a John Shepherds rental property and still waiting for my deposit, which should have been returned to me within 10 days. Appalling service and would not recommend them.
5/5
GoogleGreat service provided by Rickie and Alish at Solihull. I have just started renting property via their branch. They were very accommodating as I viewed property 3 times. Also everything that needed to be done at the property was arranged in a very efficient manner. Both Rickie and Alish very helpful and approachable. They made whole process stess free. I was very impressed and would recommend their services. Thanks guys.
5/5
GoogleVery good experience with Myles, very prompt and professional whilst being a friendly face at the same time. Found me the perfect role and I was job offered a week later so can’t ask for anything more.
Agent replied · 16 July 2026
Thanks for the kind words Leo, best of luck to you!!
5/5
TrustpilotIt is my first time am renting a whole…
It is my first time am renting a whole apartment in the UK. John Shepherd Estate Agents provide me complete and smooth onboarding process for renting an apartment.
5/5
GoogleWe had a viewing with John Shepherd recently. The house wasn’t the right one for us, but the experience of dealing with the estate agents was great. Tom got back to us very quickly and managed to accommodate our limited availability. He was also really helpful on the viewing itself. His knowledge on the property was excellent, but it was his knowledge of the local area that really impressed us. Great experience, very professional.
1/5
TrustpilotOne of the worst letting agent! Colmore branch!!
One of the worst letting agent!! Never ever get any repairs done in time and gives complete ignorance even to urgent issue!! Never rent out from them!!
Agent replied · 29 March 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
GoogleGreat communication and Myles really listens. He has not only helped me personally with my career but also with recruiting fantastic candidates for my current company. Having experienced Crux as a candidate and as an employer I really recommend their services.
Agent replied · 16 July 2026
Thanks for your kind words Amy, you have been a great candidate to work with and a great employers also! looking forward to working further in the future!
5/5
GoogleAmazing service , lettings manager Aaron went above and beyond taking all the stress out of letting my property many thanks, would definitely recommend well done Anthony Rowley
5/5
GoogleGreat team they always go above and beyond.
5/5
TrustpilotHands Off Rental
John Shepherd provides me with a hands off rental experience. I am only contacted when the need arises, which isn’t very often. They take care of all aspects of the rental and are very accommodating when I have any queries. I couldn’t be happier with their service
5/5
TrustpilotExcellent as always.
Excellent as always.Very professional and attentive staff efficient in everything.
Agent replied · 24 April 2024
Thank you for your feedback.
5/5
TrustpilotExcellent service
After a particularly difficult tenant left our property, Shepherds stepped in to sort out dilapidations, expenses attributed to tenant and arranged refurbishment of the property. An extremely stressful six months, was managed in a sympathetic and professional manner by the Shepherds team. The successful outcome was entirely their achievement. Cannot thank them enough.
5/5
TrustpilotLily was highly assistive
At first, everything was closed to my face while I was doing the application and other stuff but Lily had great experience and a very high ability to help me avoid problems and mistakes. Now I’m staying at the apartment and appreciate her work and understanding.
1/5
allAgentsScumbags.
Lovely to work with when getting you into a property, as soon as you're in you'll be abandoned. If you flag something up for maintenance they will ignore you unless you refuse them access when they want to enter the property. Will absolutely rip you off when returning deposit. £110 for cleaning after you clean the place top to bottom. Leave it a mess and at least you'll get your money's worth.
1/5
allAgents"Scumbags...."
Lovely to work with when getting you into a property, as soon as you're in you'll be abandoned. If you flag something up for maintenance they will ignore you unless you refuse them access when they want to enter the property. Will absolutely rip you off when returning deposit. £110 for cleaning after you clean the place top to bottom. Leave it a mess and at least you'll get your money's worth.
1/5
TrustpilotTenants exploiting agent!
If we could give NEGATIVE stars it would be more appropriate for John Shepherd.
5/5
GoogleSo happy with Myles’ service. He guided me through every step of moving jobs, and helped me with everything from my notice letter to interview prep. Thrilled to be starting my new role in a month all thanks to him!
Agent replied · 16 July 2026
Thanks for your kind words Lydia, best of luck to you!
5/5
TrustpilotRickie was hugely helpful in securing a…
Rickie was hugely helpful in securing a suitable new home in this area. He is a credit to John Shepherd!
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