John Shepherd Solihull reviews

★★★★★ 1/5

Google

This is by far the worst agency I have ever rented with. I started renting with john shepherd letting on August 17 th 2018, I have complained to the agency via phone call multiple times about my bathroom doors being broken, balcony doors not closing , fridge not working properly- and they do absolutely nothing about it. Myself and my family ring multiple times and we get no Call back whatsoever to show that the agency are dealing with the issue. We ring time and time again and the issues are never followed up. The agency are extremely unhelpful, unprofessional and provide a very poor service. The people that work there are insincere and show no real interest in wanting to help you.

Shaden · 22 May 2019

★★★★★ 5/5

Google

The team at Crux are exceptional! They actually listen to you, take on board your needs for a career, have wonderful contacts and get you the job you want! They helped me to find a dream job and I cannot thank them enough 🙏 …

Gary · 16 July 2020

★★★★★ 1/5

Google

Absolutely shocking company. Eager to let the property and get you in. When I checked out I had to go to the Branch after two weeks to chase the check out report. This then took another two weeks to receive. They then said they are deducting £150 for a 'deep clean' that was required and sent a few photos. I requested the check in photos as the property was thoroughly cleaned before I moved out. Had to then chase again to get the check-in photos sent and advised that I would go to the deposit ombudsman scheme. I was advised that before that I would need to follow the internal complaints procedure, which involves two internal reviews before I can go to the ombudsman. I then suggested that this would take another one or two months and the person at the other end of the phone cheerfully said yes, knowing that my deposit could therefore be held up for at least that length of time. ****I would NOT recommend this company at all.****

Chris · 5 April 2019

★★★★★ 5/5

Trustpilot

Amazing and fast Tenancy process!

I'm Festus... John Shepherd Letting really made my process of getting a new house easy... Fast response towards mails, calling to update status of every application. In fact! I'd keep referring people to always make sure JS is patronised...

Festus · 3 July 2024

★★★★★ 5/5

Google

Carly Nichols and her colleagues in the Lettings team at John Shepherd's Solihull office have provided excellent service to me as a landlord over a number of years. Members of the team have managed professionally and efficiently the changeover of tenants and have always dealt fairly and promptly with any issues arising during the tenancies. I have no hesitation in recommending the Solihull team to prospective landlords and tenants.PositiveResponsiveness, Quality, Professionalism, Value

Graham · 21 July 2021

★★★★★ 5/5

Google

I had to retrieve a parcel that was sent inadvertently to my old address. Gary, Joseph , Natasha at Drury land office helped me to get it. Thank you team.

Rama · 16 November 2024

★★★★★ 5/5

Trustpilot

Superb staff and excellent service

Thank you so very much to Adrian, Natalie and Mia for all of your help, care and support during the sale of my property!!! You have all been so very professional right from the start through to completion of the sale. I would thoroughly recommend John Shepherd to anyone thinking of buying or selling a property - absolutely 1st class 😄👍👍👍👍👍👍

Sassy · 17 December 2022

★★★★★ 5/5

Trustpilot

I Christina Dell found it a great…

I Christina Dell found it a great delight to write this review for two extraordinary employer at John shepherd.

Mrs · 11 April 2025

★★★★★ 1/5

Google

Currently renting and it has been a nightmare. I’ve asked to make a formal complaint / speak to a manager 5 or 6 times and they refuse to reply. Unfortunately, will have to get a solicitor involved

Yusuf · 23 July 2024

★★★★★ 5/5

Trustpilot

I recently posted a review for the…

I recently posted a review for the Solihull office and my opinion concerning the poor quality of service by the property manager remains unchanged.However, thankfully, i contacted both Senka Dragicevic and Lauren Foster for advice and they really helped me through a very difficult and stressful experience.I genuinely recommend them both if a professional service is sought after.

Mr · 24 March 2023

★★★★★ 1/5

allAgents

Thievery

The agent (Drew) was very attentive whilst we were viewing the place and soon after we rented the flat we were totally ignored by the agents. The flat came with few light bulbs without working, the fire alarm had no batteries in it and we had a leaking problem that they ignored until the day we moved out. Every time we would pop by the agency to sort these issues they would treat us dismissively and we never got any of our issues for which we reported sorted. Also they charge abusive fees on moving in, contract renewal and even a check out fee. Avoid at all costs!

Fabio · 4 June 2018

★★★★★ 5/5

Trustpilot

Fabulous service and help

Always great service from Kai and the team. Thank you everyone.

Sue · 16 February 2023

★★★★★ 1/5

Google

Awful service. The member of staff we dealt with was rude, argumentative, and arrogant (‘this is Solihull so we don’t have to try to sell...’ attitude). Our purchase was delayed. Our solicitor continually commented on how difficult they were to deal with - simple requests such as ‘please fax the relevant documents’ were put in the standard post which delayed things further. Would’ve been easier if we had dealt with the seller directly as there was so much miscommunication. Manager’s response to our letter of complaint was dismissive and patronising. Avoid this company if you want a smooth, pleasant transaction between buyer and seller. Worst house purchase ever considering we’ve bought and sold 8 properties over the years the past 20 years.

E · 27 May 2018

★★★★★ 1/5

Google

DO NOT USE. We made the BIG mistake of placing our property with this company for let on their Full Managed option. When we took our property back from the tenants we found the place to be filthy, it stunk and there was loads of easily visible damage that was NOT picked up on the final tenants walkout inspection by this company’s representative. I can only surmise that on the day this representative was having a bad day, or maybe did the walkout over the phone to save time. Just wish I had read the reviews on this company first before trusting them with our property. I now wouldn’t trust them or recommend them to manage an old garden shed. LANDLORDS BEWARE!!!

David · 22 May 2018

★★★★★ 1/5

allAgents

Property Management /

Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!

Appalled · 6 April 2018

★★★★★ 1/5

allAgents

"Property Management /..."

Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!

Appalled · 6 April 2018

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Adrian made the whole experience stress free. Will definitely use them again should I need to in the future

Julie · 12 February 2021

★★★★★ 5/5

Trustpilot

Highly recommended

I was recommended to Jack Richardson by a colleague after having a negative experience previously elsewhere. Jack took the stress away from the entire process with his sound knowledge, and was proactive throughout. He was upfront, honest, and easy to speak to.

Laura · 12 November 2020

★★★★★ 5/5

Google

The sales side of this company has been great. Tom and Sophie were quick to organise a valuation and helpful in the negotiation stage right through to completion.

Jones · 4 April 2020

★★★★★ 5/5

Google

Crux Careers has a unique offering in the recruitment industry . It’s refreshing knowing that you can fully trust all the consultants and also the payment options mean you only pay for successful candidates . An exceptional service always received by Eliana .

Charlie · 16 July 2020

★★★★★ 5/5

Trustpilot

Natasha

Natasha, was helpful and went that extra mile to make sure we sold our house easily and helped us agin to buy our new home. An absolute star..

Ron · 27 November 2024

★★★★★ 5/5

Trustpilot

Highly recommend Jack

We found Jack to be a very honest agent during the time he was working with us on a potential house purchase. We didn’t end up buying the house but he wasn’t pushy with the sale or feed us the usual ‘waffle’ that some agents do. He did all he could to overcome the objections that we had on the property and would highly recommend him when buying or selling a house.

Luke · 17 February 2021

★★★★★ 5/5

Trustpilot

Praise for Lauren!

Lauren was so helpful with viewings and recommended me the best solicitors! Everything is running so smoothly and made my purchase so much easier!

Millie · 17 February 2021

★★★★★ 5/5

Trustpilot

I highly recommend using John Shepherd…

I highly recommend using John Shepherd for letting or selling properties. They are highly professional, friendly and their services are extraordinarily good. I can't compare them with other estate agents I have used before in terms of advising, caring as well as guiding. I will be always using them whenever my property is empty. I am quite optimistic too that they will be able to find me a potential buyer.

Mr · 9 July 2021