John Shepherd Solihull reviews

★★★★★ 5/5

Trustpilot

Great service very helpful and a brilliant maintenance team

Good communication and got the job done with a brilliant maintenance team

Anj · 21 September 2025

★★★★★ 5/5

Trustpilot

Highly recommend, 5*

After putting our house up for sale with John Shepherd (following two agents that was less that useless) we knew we had made the right choice. From the very start they were pro-active, professional and helpful. It wasn’t long then before the viewings started coming in and they secured us a sale. Although we had many challenges along the way with useless solicitors and a very difficult buyer, Gurdev, Shannon, Harry, Sophie, Jordan and Abigail all worked extra hard to keep everything on track. If you are looking to move house I would highly recommend John Shepherd, Shirley. These guys go above and beyond and are a pleasure to deal with!

Dawn · 26 February 2021

★★★★★ 4/5

Google

Very pleased with our experience. Carly and Faye were very professional throughout our engagement with JSL, and were always willing to help and assist without any delay.PositiveResponsiveness, Quality, Professionalism, Value

Eleanor · 14 July 2021

★★★★★ 1/5

allAgents

"We have been fatally scammed..."

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless. Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

L · 1 February 2021

★★★★★ 5/5

Trustpilot

Professional Letting expertise

We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.

QuickDraw · 9 February 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent, helpful and getting our property ready for us to move in. Nothing was to much trouble.

Donna · 8 April 2024

★★★★★ 5/5

Trustpilot

I have one flat managed by John…

I have one flat managed by John Shepherd, Maisy has recently taken over my property and has been great - sorted a potential problem out really quickly.

AB · 17 March 2025

★★★★★ 4/5

Trustpilot

A challenging sale

Selling a large, grade II listed, 16th century house was always going to be a challenge in these times of energy efficiency and modern styling, so it was a pleasant surprise when a buyer was quickly found. However, that sale fell through on the planned day of completion when my buyer's buyer couldn't fund his purchase. I had moved out two days earlier so an empty house went back on the market. Again a buyer was found reasonably quickly but then the challenges of listing, planning permissions, land issues, etc took a long time to tackle. In the end we completed just before Christmas.Harry and Gurdev from John Shepherd were regularly in touch, always with a sense of optimism, and steered the sale through the various difficulties, not least the intransigence of certain solicitors. Especially welcome was avoidance of non-serious buyers tramping regularly through the house; credentials were closely examined and only serious buyers allowed into the process.All in all, John Shepherd handled everything to my satisfaction.

Deryk · 26 December 2020

★★★★★ 5/5

Trustpilot

As a contractor I find Rajak and Kai to…

As a contractor I find Rajak and Kai to be extremely efficient when dealing with properties managed by John Shepherd. Their communication and attention to detail is excellent. They are calm and focused in the co-ordination and organisation of all work making sure things are completed on time and of a high standard for both landlords and tenants making them a credit to John Shepherd.

M · 15 February 2023

★★★★★ 5/5

Google

Myles helped me secure a new job after I was looking for quite a while! He was informative throughout the whole process, listened to all my requirements and is genuinely one of the best recruiters I have ever been in contact with! Thank you again!

Grace · 16 July 2021

★★★★★ 1/5

allAgents

Absolute Disgrace to the

Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!

Jamie · 12 November 2020

★★★★★ 1/5

allAgents

"Absolute Disgrace to the..."

Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!

Jamie · 12 November 2020

★★★★★ 1/5

Trustpilot

Damp damage refund…

Still waiting for my daughter's refund for furniture and other items lost due to damp in one of your lettings.

Steve · 10 January 2024

★★★★★ 5/5

Trustpilot

Harry was highly professional

Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .

Jack · 29 June 2022

★★★★★ 5/5

Trustpilot

Brendan overall amazing experience

A couple of months ago we went to see a house, Brendan showed us such a beautiful house in the Bournville area, we lived it and within a week had agreed on moving in. Brendan himself was absolutely amazing with showing us the house and real gentleman

Mark · 30 November 2020

★★★★★ 2/5

Trustpilot

Never again

Been renting at fabrick square for 3.5 years. Initial moving in process was brilliant which is what the extra star is for, otherwise it’d be 1 star.

Mark · 27 February 2025

★★★★★ 4/5

Trustpilot

I had multiple viewings with John…

I had multiple viewings with John Shepherd whilst looking for a new property, all led by Destinee who was very helpful and very professional. Destinee and the office were always in sync which meant I was always kept in the loop. Overall it was a positive experience

Kamisha · 17 November 2020

★★★★★ 5/5

Google

I can't begin to thank Rhianne and everyone at John Sheppard for all the help and support they offered when I was searching for my property! Would highly recommend to family and friends!

Danielle · 4 April 2020

★★★★★ 5/5

Trustpilot

Sold two houses and in the process of a…

Sold two houses and in the process of a purchase through John Shepherd. The photos and videos were of a very high quality and stood out from other listings. Lauren in particular has been exceptional in keeping us informed and going the extra mile. Would highly recommend.

Andrea · 6 November 2020

★★★★★ 5/5

Google

An excellent experience and a step in the right direction regarding house moves that the sector needs to move towards. The virtual viewing of the house was done well and the communication between myself and agent through Whatsapp meant it was quick and easy to discuss key points. The digital platform for the inventory checks was a great improvement on the normal way of writing streams of notes. It allowed me to take quick images on my phone and upload. So far the experience has been excellent and I cannot fault John Shepherd and the agents involved at all.PositiveQuality, Professionalism

Graham · 19 July 2020

★★★★★ 5/5

Google

Great experience with Crux - excellent and timely communication and good quality candidates sent across.

Maddisons · 16 July 2025

★★★★★ 5/5

Trustpilot

Very good.

Senka, Alan, and Sana were very helpful and offered sound advice and solutions.

Nicholas · 29 April 2023

★★★★★ 1/5

Google

Worst letting agents I've ever experienced. Unprofessional, would enter the flat without proper notice, would just make up inspection dates that changed in time and frequency every year. When we had an issue with the boiler they didn't want to know and said it wasn't their responsibility (luckily we had great landlords who contacted us directly). Made the silly mistake of looking for our next rental property with them and, despite being told we had a private viewing, we were bundled in with 6 other couples and then the woman from John Shepherd showing us round forgot the keys for the place we were supposed to see - shambles. Since leaving I have been copied into confidential emails about current tenants which is not only shambolic, but a breach of GDPR.

Courtney · 26 May 2020

★★★★★ 5/5

Trustpilot

We have recently sold two properties…

We have recently sold two properties through John Shepherd in Shirley, Solihull. Jordan and Sophie looked after our house sales and Shannon the after sales service. Their professionalism and attention to detail has been really excellent. Any issues were resolved very quickly. We really can not thank them enough, selling a property can be very stressful but they went out of their way to make both sales go through as smoothly as possible.

Clarke · 29 November 2021