5/5
TrustpilotI have dealt with Nicola Beattie in…
I have dealt with Nicola Beattie in renting an Apartment. Nicola has made a tricky time much easier. The professionalism and friendliness she has is fantastic.
Trusted Agent profile · Solihull
Verified
John Shepherd Solihull reviews
★★★★★
1,670 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,670 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,351
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Solihull
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleA fantastic network to be a part. Since we've had the support of the guys at the L&NH Network we've not looked back and are very excited about the future of our business. Big thanks to Kevin, Ian and Tom in particular. Rob
5/5
GoogleWe would like to thank the team at John Shepherd Solihull branch Drury Lane. Tom, Lauren, Callum & Shannon for their help in selling our house. Things have changed in twenty five years since we bought our last house & the team guided us, held our hands at times through the buying & selling process. Most excellent communication from start to finish. We highly recommend them. many thanks for everything. Pete & Steph IkinPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMyles helped me through the whole process, very helpful and reassuring, quick at getting back and answering any questions, would highly recommend.
5/5
TrustpilotOutstanding Service from Tanisha and Catie!
I had the absolute pleasure of working with Tanisha and Catie during my recent move into a new apartment and I genuinely couldn’t have asked for better support.
5/5
TrustpilotFriendly and Helpful
Looking into different properties and from the start, the team were really helpful and efficient in getting my viewing sorted. Megan showed me around, she was really friendly and accommodating and took the time to answer my many, many questions without making me feel embarrassed to ask them! Thank you so much :-)
Agent replied · 8 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
Trustpilot20% Property Repairs Premium
As a landlord I’m charged a 20% +VAT premium on all property repairs arranged by John Shepherd. This is simply a money grab exercise on top of expensive lettings fees.
5/5
TrustpilotI’ve been renting with John Shepherd…
I’ve been renting with John Shepherd since May 2022 & it’s been a breeze. In particular, Caitlin MacDonald is fabulous at keeping me informed of any checks, following up repairs & other activities required for renting. She’s always professional, efficient & lovely to interact with 😃
1/5
GoogleThe consultants need work, no customer service and appear to like yelling at you over email. Myles wasn’t pleased when I asked something that apparently had been answered once before On an add... apologies for being human and not seeing it myles good luck with you career I’m sure you will do very well.....
Agent replied · 16 July 2026
Hi Tom, thank you for your comments, please note we take all reviews seriously and we do apologise should you have felt this way in communication with Myles. We always aim to be as helpful and sincere as possible as we understand job searching can be a stressful time for anyone, we always like to show our encouragement over telephone and email. Sincere apologies and best of luck in your search, should you like to get back in touch we would be more than keen to help.
5/5
TrustpilotThis this the best agent ever
This this the best agent ever, very reliable and trust worthy..Thanks to Joe, Emily and Michelle
5/5
TrustpilotAs a buyer
As a buyer, John Shepherd were superb in ensuring the sale was kept within timelines as best as possible! Every phone call to them was met with a friendly and helpful voice that provided great customer service. Rhi and Shannon in particular were both excellent from viewing through to completion. Thank you!
Agent replied · 29 March 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotGreat Professional service.
Every time we spoke to the staff they were always helpful, professional and polite especially Mia who we had the most contact with.
5/5
TrustpilotBrilliant and friendly service
Brilliant and friendly service. Found me a property very quickly which was very reassuring as I needed to move into the city centre at short notice. They arrived on time for viewings and were always available for advice and support when required. Highly recommend. Destinee in particular provided a first class service
Agent replied · 8 April 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotJust sold my house
Just sold my house through John Shepherd Solihull, found them to be friendly and professional. Tom and Callum did the viewings and Shannon then did a great job of keeping everyone in the chain informed and kept the sale together where many would have failed. Thanks everyone for making my sale happen.
Agent replied · 8 April 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotAs soon as I signed with the team I thought that the process would be smooth and pain free. And indeed it was!!!!
I just wanted to say a big thank you to you and all the team at John Shepherd. I knew that as soon as I signed with the team that the process would be smooth and pain free. And indeed it was!!!!If you think all estate agents are the same then do reconsider. We had buyers that pulled out of our sale but even when this happened, the team worked tirelessly and I knew I was in safe hands.All of the team including Lauren, Lisa, Callum and any one else I may have missed off are great to work with and stop at nothing to give you a good service.
5/5
TrustpilotEmily was amazing during the whole…
Emily was amazing during the whole process. John Shepherd are very lucky to have her.
5/5
GoogleThanks to Fiona Morgan on the property management team! I reported my boiler had stopped working and within two days it's been repaired and working again! Really professional and understanding even when I wasn't the friendliest individual.
5/5
TrustpilotCharlotte was lovely and very helpful…
Charlotte was lovely and very helpful throughout the process!
5/5
TrustpilotExcellent Service
Excellent all-around service from John Shepherd. Megan is highly professional, efficient, and friendly. Thanks to her, the process was smooth and enjoyable from beginning to end. Highly recommended.
5/5
TrustpilotExtremely quick and easy process
Extremely quick and easy process! Paula showed me around the property was clear about everything I needed to know and answered all my queries. Rianne assisted me through the paperwork’s process and promptly responded to my queries. Overall had an amazing experience and would recommend to anyone.
5/5
TrustpilotBrilliant service all was very smoothly done
Megan made the move and paperwork so easy. Thank you for an amazing experience
5/5
TrustpilotThank you Gemma!
Gemma helped me with the whole process and got everything ready in less than a week. Can’t express how happy I am with her work!
1/5
TrustpilotNot care about the Tenant
This agent does not care about the Tenant only thinking about the landlord. I gave them a call to discuss my contract, but they replied in a bad way. and
Agent replied · 29 March 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotI highly recommend John Shepherd as the…
I highly recommend John Shepherd as the go to estate agent in Solihull for selling and renting. They deliver a service of the highest quality. From the valuation, to the completion of the sale on my property, the team have been great to work with and highly professional. Thank you!
Agent replied · 29 March 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
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