Trusted Agent profile · Solihull
Verified
★★★★★
1,669 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,669 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,350
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Solihull a message.
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat services, highly recommend
Great service from Gita and Claire, they helped me renew my tenancy and sorted out maintenance issues promptly. Appreciate their support and professionalism! #goodservice #great communication skills. I highly recommend John Shepherd for stress free renting.
Thank you for your kind review, we will pass this on to Gita and Claire
1/5
TrustpilotFor 9 days
For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an Airbnb for 9 days, yet I did not receive any apology from either him or the company. I believe they are not doing their job properly and do not care about their clients.
1/5
TrustpilotThey like to hold back deposits spitefully
They like to hold back deposits for grass naturally growing weeks after you moved out!
Thank you for sharing your experience, Dana. We sincerely apologise for the challenges you have encountered regarding deposit deductions and communication. We strive to provide reliable guidance and support, and we regret that we fell short in your case. Please reach out to us directly so we can discuss your concerns further and work towards a resolution.
5/5
TrustpilotGood service
Good service, Caitlin is my account manager and she is really helpful to deal with any issues. Will recommend John Shepherd to my friends
Thank you for your review, it is greatly appreciated
5/5
TrustpilotHighly recommend
Millie went above and beyond, cannot recommend enough. Helpful and responsive. Thank you
5/5
TrustpilotHouse hunting success!
House searching this year has been a nightmare but 6 days after getting in contact with Joe Ferrar and we'd already put down a deposit for the perfect student house to suit all of our needs. He made the experience easy and unstressful the entire way through and we really owe him for his quick responses and honest answers
5/5
TrustpilotThe agency is so efficient
The agency is so efficient. Also on time to respond to queries.
Thank you for sharing your experience, Timothy. We are delighted to hear of your experience with Jessica who was able to support you and make your move smooth. We appreciate your kind words and look forward to assisting you again in the future.
5/5
GoogleI'd like to thank the team of Leicester North for all their help. Special thanks to the branch director for his prompt responses, attention and consideration. I needed a place fast, and they'd delivered - All from securing a viewing, application, to move-in, which was smooth. Very much appreciated.
Thank you for taking the time to share this wonderful review! We're so pleased that you found us to be communicative and swift in our responses. We're only ever at the end of the phone if you need our services in the future. Best wishes,
5/5
TrustpilotFaith at JS was absolutely brilliant
Faith at JS was absolutely brilliant! From viewings to the consistent communication throughout the letting process. I received quick responses and she was always chasing information for my many questions and enquiries! Thankyou :)
Thank you for your kind review, we will pass this feedback onto Faith
5/5
TrustpilotReplaced the furniture immediately as…
Replaced the furniture immediately as reported the damage. Thanks!
Thank you for sharing your 5* review with us!
5/5
GoogleI recently went through Crux to try and find a role as a Lettings Negotiator and my recruiter Eliana was absolutely fantastic through the process, she got me in front of a brilliant estate agent and helped me present myself in the best way possible. She is a great recruiter, honest, kind, and she really does care, I would recommend to anyone!
Thank you Dan for your kind review. We are delighted to hear that you had a fantastic experience with Crux Careers. Eliana is a wonderful employee and she deserves this recognition. Many thanks and best of luck for the future!
5/5
TrustpilotJoe F = amazing
Joe F is an amazing agent and on top of that an he’s absolute delight!!
Thank you for your review, we are so happy to hear about your positive experience!
5/5
TrustpilotMaisy Smith was incredibly helpful with…
Maisy Smith was incredibly helpful with all our property enquiries and maintenance
1/5
TrustpilotAvoid John Shepherd Letting Agency
My experience with John Shepherd has been extremely disappointing and, frankly, unacceptable.
Thank you for sharing your review with us. We are sorry to hear that your experience was not positive and we sincerely apologise for the delays and communication issues that you have experienced regarding your maintenance.We strive to provide reliable guidance and support, and it’s clear we fell short in this instance. We would be happy to discuss this in further detail so that we can address your concerns and work with you to a resolution. Please do reach out to us directly so that we can work with you to move things forward.
5/5
TrustpilotMyself and my partner are renting from…
Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.
Thank you for your feedback.
5/5
GoogleMyles was and is fantastic, even though I did not end up choosing to pursue a role with Crux at this time, he was responsive, helpful, encouraging and everything a recruiter should be when speaking with candidates. I'd highly recommend him and Crux to employers looking for candidates and vice versa for service and professionalism.
Hello Ross, Thank you so much for your kind review. We pride ourselves on providing excellent service and professionalism. If ever you need advice or support in the future, please don't hesitate to get in touch. We would be delighted to help!
5/5
TrustpilotExcellent Service from Mike Pritchard and Faye Nichols
I would like say a massive thank you to Michael Pritchard and Faye Nichols at Solihull John Shepherd Office. Michael and Faye always takes the time to answer any questions, and provides me with all the options available and very honest and professional at all times. Thank you for all your help.
5/5
TrustpilotFantastic service
Fantastic service, friendly and prompt. Highly recommend them to everyone.
Thank you for sharing your 5* review!
5/5
TrustpilotExcellent customer service
Our case was transferred to Lara Soars in 2025 and she has been extremely helpful and professional. Just last week we had a slight issue with some council tax and Lara resolved the issue in a timely manner and kept us updated during the whole process. We are very happy indeed with the customer serve that Lara has given us.
5/5
TrustpilotGreat service from Aleemah Aziz.
Thank you for taking the time to share your review Charlie. We are delighted to hear of your experience working with Aleemah and our team in Birmingham. If there is anything further we can support with, please do reach out to us, we are always here to help!
5/5
TrustpilotMillie who was very helpful - Great Service
I spoke to Millie who was very helpful! Great service :)
5/5
TrustpilotMillie Kirby is a star!
Millie Kirby is a star!! Amazing service and very polite girl.
5/5
TrustpilotThank you Sana!!
My experience with John Shepherd is my first real experience using an estate agents, I saw a listing pop up and got in touch the very next morning they booked me in for a viewing immediately and the two people (can’t remember their names I’m afraid!) were so lovely. After putting in my application I then got contacted by Sana, she was amazing from start to finish. I was having troubles with getting my work to reference my application and it kept falling through due to miscommunication but Sana remained patient and efficient which was helpful as I was stressing out. I would definitely recommend the John Shepherd team in Solihull!
Great to hear such positive feedback! It's the service we strive to provide and is really lovely to hear.
5/5
TrustpilotMoved to one of the property managed by…
Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.
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