Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter deciding to leave university to pursue my career in estate agency I didn't know were to look first but crux careers contacted me and helped me find my dream job, not only do they have amazing contacts and leads there staff prepare you for interviews and give you the confidence you need,highly recommend them!!! thank you Myles cant wait to start my job on Monday.
Freya · 16 July 2021
Agent replied · 16 July 2026
Hi Freya, firstly well done on landing your first role in estate agency! We hope that you have many great years growing your property career. So pleased to have been able to help you get there. From Myles and the rest of the team here, good luck for your first day. You'll smash it !
★★★★★ 4/5
TrustpilotHappy first time buyers!
We are first time buyers who were quite hesitant about going through this process. Our estate agent Gurdev Sondh from the Shirley office really went the extra mile to secure the property for us. She regularly called to give updates and also advised us well. There were many delays and bumps in the road, however Gurdev's positive attitude and competency got us through and into our lovely new home.
Sukhi · 11 November 2020
Agent replied · 8 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
TrustpilotThanks Maisy
Maisy is always amazing, helping me with all my maintenance queries! I can’t thank her enough!
Nicola · 6 February 2026
★★★★★ 4/5
TrustpilotJohn Sheppard rental
TBH not a great start with John Sheppard, the communication was distinctly lacking, problems we were told would be fixed before we moved in weren’t and it wasn’t until the threat of withholding rental money made them sit up and pay attention. We were not informed of the portal process for registering issues until I complained so was then duly emailed the link for it. There were 3 adults on the tenancy but we were only issued with a single front door key and told that it was our responsibility to get further keys cut but we must make sure we handed them in at the end of the rent. So not the most auspicious start!Then came along Lauren, she was incredibly helpful, any issues were raised and dealt with immediately, nothing was a problem and she dutifully kept is informed all the way. So our message to JS is to look to your brightest employees to see what customer service is, if we had dealt with Lauren from the start you would have got the full 5 stars.
Ralph · 3 August 2023
★★★★★ 5/5
TrustpilotMandi & Arun @ John Shepherd
I have been with John Shepherd for 2 years now and the service has been very good. The 2 main people I have dealt with are Mandi Thandi & Arun Singh. Both have been very professional and always keep me updated with everything. They work with me to get the best for me. Understood my needs etc . A very competent and professional company
N · 3 February 2026
★★★★★ 5/5
TrustpilotThe agent who handles my property (Lara…
The agent who handles my property (Lara Soars-White) is extremely helpful and available at any time I email her! Highly recommend !
Barbara · 24 April 2026
Agent replied · 11 May 2026
We appreciate your kind words! We are so glad to hear that Lara has been so helpful and available to you. Thank you for the recommendation and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotSue was very professional
Sue was very professional, co-operative and helpful.
A · 16 April 2026
★★★★★ 5/5
TrustpilotI have know Suzanne for many years and…
I have know Suzanne for many years and she has never let me down even if it is late in the day.
Jas · 22 April 2026
Agent replied · 11 May 2026
Thank you for taking the time to share a review. We appreciate your long-term trust and are so glad to hear that our experience has consistently met your needs. Thank you for your feedback and we look forward to supporting you again the future.
★★★★★ 5/5
TrustpilotWould like to thank Lauren Foster for…
Would like to thank Lauren Foster for the prompt and efficient way she dealt with the ongoing problem relating to our property at Landmark.Regards, Alan Pinfold.
ALAN · 11 October 2024
Agent replied · 1 November 2024
Thank you for your review, it is greatly appreciated
★★★★★ 5/5
TrustpilotExcellent service from all of the staff…
Excellent service from all of the staff at the queen's road office. Kelvin, Joe and Arabel have been exceptional 👌
Des · 7 May 2026
Agent replied · 15 May 2026
Thank you for your review and sharing your feedback. We are pleased to hear that you received excellent service from our team. We appreciate you acknowledging their exceptional support and thank you for your feedback.
★★★★★ 5/5
TrustpilotHelpful staff
Ash Grogan has been extremely helpful since she took over the management of my property.
Susan · 6 February 2026
★★★★★ 5/5
GoogleJane is always full of ideas and has elevated our presence across our social media channels over the last couple of years. I would highly recommend Jane and her team.
R · 21 September 2025
★★★★★ 4/5
TrustpilotHats off to Christina Williams for unwavering Professionalism
I find working with John Shepherd Estate Agents mainly seamless. In particular I find dealing with Christina Williams very reassuring and comforting. She always responds to my queries promptly and professionally. Her service is so reassuring. Thank you Christina, a 5 star rating for you. JS keeps me informed of the things that need to be attended to. They found me tenants in no time. I would have given them a 5 star rating had it not been of the fact that sometimes they use very expensive contractors to do mandatory jobs which costs me more money than I need to fork out.
Lovemore · 10 July 2023
★★★★★ 5/5
TrustpilotSaskia and Rahim very helpful when…
Saskia and Rahim very helpful when managing my student let! The accounts team with Margo always pay promptly and compliance always professionally sorted through Francois. Cracking team, would recommend!
Frank · 21 February 2026
Agent replied · 25 February 2026
Thank you for your kind words. We are glad to hear that our team has been helpful and professional in managing your student let. Your recommendation means a lot to us, and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotA positive and seamless experience!
My partner and I viewed a property with Ellie on short notice, as we needed a quick turnaround after prior arrangements fell through.
Molly · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your review with us. We are delighted to hear that Ellie provided you with reliable guidance and was so helpful during your viewing and in the after process. We truly appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotVery helpful
Property management person -Tina- always really helpful.
Ten · 4 August 2026
Agent replied · 6 August 2026
Thank you for sharing your 5* Review for Tina. We will share your recognition with her directly.
★★★★★ 5/5
TrustpilotAndy and Julia Smith
Andy and Julia Smith We recently sold our property through John Shepherd and had an outstanding service from start to finish from Katie and her team. The preparation of the marketing brochure, photos, a walk through commentary and video with drone footage presented the property to full advantage. Natasha did a very professional job of accompanying viewings and answering many potential purchasers questions.Harry in particular was a key player in managing the chain in a very calm and professional way. He reported progress with the other parties involved,with significant advice, on a regular basis. This was against a tight timetable. Thank you all for your support to steer us successfully through one of life's most stressful events
ANDREW · 18 June 2023
★★★★★ 5/5
TrustpilotGreat service!
These guys provide a very efficient, friendly and helpful service - responsive to emails and questions - so far I have been grateful for such a smooth running and organised managed letting and tenant find service
Melanie · 17 December 2025
Agent replied · 19 December 2025
Thank you for your kind review, we are pleased to hear you have received the service we aim to provide
★★★★★ 5/5
TrustpilotExcellent communication and proactive sales team
Paula, Catie and Sam have been extremely polite, proactive and efficient at all times. Clear information and updates provided at every step of the way.
Amanda · 20 March 2026
Agent replied · 24 March 2026
Thank you so much for your review, Amanda. We are thrilled to hear that Paula, Catie and Sam provided you with polite, proactive and efficient service while keeping you updated every step of the way. We look forward to continuing to support you.
★★★★★ 5/5
TrustpilotLovely, professional staff
I deal with Gita for any maintenance issues and she is brilliant.
Richard · 26 June 2026
Agent replied · 27 June 2026
Thank you so much for your lovely review. We are so pleased to hear Gita provided brilliant, professional, and timely support with your maintenance needs.
★★★★★ 5/5
TrustpilotKelvin provided great service
Kelvin provided great service. Solved a complicated situation efficiently and effectively. Thank you!
Sophie · 18 June 2026
Agent replied · 20 June 2026
Thank you for your kind words, Sophie. We are pleased to hear that Kelvin provided you with professional and effective support. We appreciate your feedback and look forward to supporting again in the future.
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Catie, the lettings agent. She was consistently professional, responsive, and easy to deal with throughout the entire process.
Jasper · 19 March 2026
Agent replied · 22 March 2026
Thank you for sharing your review with us. We are delighted to hear that Catie provided professional and helpful support throughout the process. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotHighly recommend Harry .
I dealt with Harry from day one. He is thoroughly professional . Straight talking and gets things done. Really efficient and really personable.
Kim · 31 October 2024
Agent replied · 31 October 2024
Thank you for your positive feedback! We're delighted to hear that Harry provided a professional, efficient, and personable experience from start to finish. Would be great to work again together in the near future.
★★★★★ 5/5
TrustpilotWe had a great experience with John…
We had a great experience with John Shepherd Estate Agents when securing our home. The whole process was smooth and well managed.
CO · 7 April 2026
Agent replied · 9 April 2026
Thank you for sharing your wonderful review. We are delighted to hear that the process was smooth and well managed. It's great to know that our team, especially Alex, provided you with reliable guidance and support. We truly appreciate your recommendation and will ensure Alex receives the recognition he deserves.
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