5/5
TrustpilotMillie who was very helpful - Great Service
I spoke to Millie who was very helpful! Great service :)
Trusted Agent profile · Solihull
Verified
John Shepherd Solihull reviews
★★★★★
1,672 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
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John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,672 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,353
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Solihull
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMillie Kirby is a star!
Millie Kirby is a star!! Amazing service and very polite girl.
5/5
GoogleMyles in particular has always been a champ, he has great insight to our needs and is truly awesome at putting the right people forward to our business. He always goes the extra "Myles" to make sure that the service he provides is top notch, working after hours and sometimes too early in the morning. Its been a pleasure dealing with him and I have no doubt we will share more successes in the future. Best of luck to the Crux team..... As I share this feedback from my side, I've had direct feedback from individuals how have been put forward by Myles, and we all share the same view. So allow this feedback to represent a multitude of people. Well done.
5/5
TrustpilotThe team performed great…
The team as a whole performed great throughout the viewing and sale process. Worthy of particular mention were Natasha and Joe.
Agent replied · 26 March 2026
Thank you so much for your review. We are thrilled to hear that our team, especially Natasha and Joe, provided you with great service throughout the viewing and sale process. Your trust in us means a lot, and we look forward to supporting you again in the future.
5/5
TrustpilotThank you so much Millie
Thank you so much Millie, wonderful property manager, special props:)
1/5
TrustpilotThey are lack of accountability!!!!
I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant.Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers.Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants.Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.
Agent replied · 24 April 2024
Sorry to hear your frustrated feedback. We aim to provide a professional service so if you'd like to put further detail to chris.blick@johnshepherd.com we will ensure this is reviewed and managed correctly.
5/5
TrustpilotExcellent service from all the staff in…
Excellent service from all the staff in reletting my property which became vacant and a special mention to Kayleigh who helped so much with the repairs and updates. The Lettings staff kept me fully informed and I couldn’t be more pleased with the outcome. Many thanks to you all. Sylvia Whittall
5/5
Trustpilotexcellent service all the time
I would just like to say excellent service all the time and very good level of communications from my contact there Artti and i would highly recommend them.
Agent replied · 20 January 2026
Thank you so much for your lovely review and feedback.
5/5
TrustpilotThe professional and friendly service…
The professional and friendly service offered by John Shepherd - expertly lead by Saskia Rodriguez, is an essential component of our property portfolio's success.
Agent replied · 22 February 2026
Thank you for sharing your experience. We are thrilled to hear that our professional and friendly service has contributed to your property portfolio's success. We appreciate your kind words and look forward to continuing our trusted relationship.
5/5
GoogleThank you to Jane and wonderful team at Social Angels. As a local family run estate and letting agent, we appreciate the personal touch and guidance. We are confident that our new website will help our continuous growth, we are excited to work with you again soon for more exciting blogs. Lots of love Team Urban! #Hull
5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience working with Jamie as our Lettings Manager. Jamie has always been professional, friendly and approachable, with excellent communication throughout.
5/5
TrustpilotFabulous service !!!
This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!
Agent replied · 29 March 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotNeed help to unwind contract
Dear all,I need help. If anyone has any advice please feel free to leave your comments.Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].I signed the tenancy agreement on the basis of the misleading information I was given.However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?
Agent replied · 24 April 2024
Thank you for your feedback. To help us further if you could put any details relating to the Address and your name to chris.blick@johnshepherd.com and we can thoroughly investigate this.
5/5
GoogleCrux have found me two new employees over the last year and have been great. Myles is my point of contact and he is professional, personable and really understands what we are about as a company and the type of person we are looking for. Would recommend Crux to anyone looking for staff in the property sector
5/5
TrustpilotEasy done step by step…
Easy done step by step instructions.Thank you!
Agent replied · 27 June 2026
Thank you for leaving your 5* review.
1/5
TrustpilotI attended a viewing with John…
I attended a viewing with John Shepherds Letting and initially everything seemed fine. After I expressed interest in renting the flat, I received a link to complete an application on Goodlord, but the process was a complete mess.
Agent replied · 8 October 2025
Thank you for your review Iryna, this is a duplicate review. Please can you email full details to lily.johnson@johnshepherd.com so we can look into this further. It is unlikely that the application would have been declined without a satisfactory reason so once full details are sent to us we can look into this further. Thanks, John Shepherd
5/5
TrustpilotWe recently rented a property through…
We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!
1/5
TrustpilotThe Sutton Cold Field team namely Julie…
The Sutton Cold Field team namely Julie & Leah are shocking at customer service, with holding our deposit for no reason due to their inability provide us with a inventory of the property and accusing my partner of not handing a key when they have now "found"it as it was simply not handed in by their office team members. When you call they dont answer for a day and when you email there is no response either. I will definitely not recommend sending them any money as they are NOT trustworthy. Stay clear, I will not be sworn either, the manager of this branch is shocking!!!
Agent replied · 29 March 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point, however certain matters raised in this review are false and mis-leading. We are very keen to speak with you further on this, so please feel free to email our Property Management Director at chris.blick@johnshepherd.com.
4/5
TrustpilotTreated with respect.
Most of my contact has been through Maisy. The requests I have made have been handled promptly. This is an ongoing business and must have got quite tiresome but Maisy always treated me with respect.
Agent replied · 5 November 2025
Thank you for your review of our services, they are greatly appreciated.
5/5
TrustpilotGreat service!!
Quentin was a great help with finding and looking for a property. He emailed us quickly and responded to any questions or queries we had about the application process!ThanksFor all the help
Agent replied · 24 April 2024
Thank you for your feedback.
5/5
TrustpilotHappy First time landlord
As a first time landlord, Ailish was very knowledgable and explained the options clearly on our first meeting. The process was smooth and stress free and communication with Ailish & Rickie was great. Rickie was caring and approachable whenever I met him and both were always helpful and available when needed. They were able to meet my expectations which was great!
Agent replied · 29 March 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe experience of buying somewhere…was amazing
The experience of buying somewhere strange semed daunting to me at first - but Natasha, Joseph and their manager, Gary were kind, informative and very helpful
5/5
TrustpilotI was shown around by Kelvin Zakeyo and…
I was shown around by Kelvin Zakeyo and he was super friendly and answered all the questions I had amazingly. He didn’t make us feel rushed at all and carefully explained all aspects of the accommodation. I would definitely recommend him for a viewing. Thank you!
5/5
TrustpilotExcellent Service
Adrian did a fantastic job in selling my property. He explained the process thoroughly and what was expected and went above and beyond to answer any queries or questions, along with Mia who was a little star and kept me posted regularly with any updates. I also dealt with Natalie on several occasions who was able to answer any queries or questions and get back to me swiftly. I have to say the service was above and beyond what you'd expect and is becoming rare these days. They all need to be recognised for the excellent job they are doing. Thank you 😊
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