Trusted Agent profile Β· Solihull
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1,669 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,669 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,350
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Solihull a message.
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotLara soars done an amazing andβ¦
Lara soars done an amazing and professional job . She helped me take my full deposit back.
Thank you for your wonderful review! We are so pleased to hear about the excellent and professional support you received from Lara. We really appreciate you taking the time to share your recommendation.
5/5
TrustpilotIβm very satisfied with the service Iβ¦
Iβm very satisfied with the service I received. The team was professional, responsive, and helpful whenever I had questions. The whole process, from moving in to moving out, was handled efficiently and clearly.
Thank you for sharing your experience with us. We are delighted to hear that our team provided professional and helpful support throughout your journey. We appreciate your kind recommendation. If you need anything in the future, please do not hesitate to reach out to us.
5/5
TrustpilotA Non intrusive and polite inspectionβ¦
A Non intrusive and polite inspection team and the maintenance team too. Good experience with John Shepherd Estate Agents.
Thank you for your kind words, A K. We are delighted to hear you found our inspection and maintenance teams to be polite and professional. We strive to offer reliable guidance and tailored support, ensuring a positive experience for all our clients. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotGreat customer service
Great customer service, I have been looking after the way I wish as they responded to all my requests.
Thank you for your kind words Daniel. We are thrilled to hear that our team provided you with helpful and professional support. Our goal is to communicate openly and build lasting relationships with our clients. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotA really great experience with Catie
A really great experience with Catie, really responsive and friendly. She helped me with the whole process and was very supportive.
Thank you for sharing your wonderful experience. We are delighted to hear that Catie provided you with such helpful and supportive guidance throughout the process. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotAwesome Experience w/Faye & Team
Faye and the whole team were incredibly helpful to my wife and me. We recently moved from the states and the Home Office was very behind getting our documents readied. No worries for John Shepherd, as they were diligent in the process and worked hard to obtain the necessary information online and over the phone. We asked a million questions and sent a thousand emails and they were nothing but kind. I will not hesitate to reach out in the future for any real estate needs.
5/5
TrustpilotWe used John Shepherd Estate Agents to sell a premium home
We used John Shepherd Estate Agents to sell a premium property for us that had previously been marketed by a different agent.We found then to be extremely professional & diligent in their work and their comms to us as clients. In particular Harry, assisted by Lauren, was a pleasure to work with. He is polite, organised, professional & even tempered. It was not any easy sale process but Harry had good insight into how we could get the sale completed. He listened to our wishes & ideas, and he implemented then with respect. He never pressured us to reduce the price which is how most mediocre agents approach selling houses in a challenging market. Harry gives the profession of Estate Agent a very good name. I would have no reservations in using John Shepherd again in the future.
5/5
TrustpilotAbsolutely perfect π first classβ¦
Mia Cornwall, Absolutely perfect π first class service, very kind helpful and considerate.
Thank you for taking the time to share your 5* review. We really appreciate you taking the time. If there is anyone specifically that you would like to recognise, please do let us know, we would love to hear from you!
5/5
TrustpilotI have been renting with John Shepherdβ¦
I have been renting with John Shepherd for 5+ years in redditch and I have to say it has been so straight forward. Even to the point when myself and partner found another property to rent under the John shepherd agency we jumped at the opportunity.
Thank you for your review of our services. They are greatly appreciated and have been shared with the team. Wishing you well in your next home!
5/5
TrustpilotKelvin is the best agent Iβve had
Kelvin has made this experience to much better for me, although he may be new, he is a natural at this. He just knows what heβs doing. Heβs friendly and he tries his absolute hardest with the knowledge that he has to make the moving in process go effortlessly and efficiently.
Thank you for your kind feedback which has been shared with Kelvin. Good luck in your move! ο»Ώπ
5/5
TrustpilotBrilliant Service, help and advice
First time we have used John Shepherd to help rent our property after the last tenant left in December 2025. The team, Caitlin and Senka, were in touch with us throughout the whole process from taking pictures, advertising, arranging viewings and conducting them, to arranging the contracts and getting everything in place has been seamless for us. Excellent service and we thank them both very much.
1/5
TrustpilotI would strongly advise anyone to avoidβ¦
I would strongly advise anyone to avoid John Shepherd Lettings. Our experience has been a nightmare of poor communication, negligence, and total disregard for tenant health and safety.
Thank you for sharing your experience with us. We are truly sorry to hear about the poor communication and the serious issues you faced regarding your property. This does not reflect our commitment to customer-centric service and reliability, and we appreciate you bringing this to our attention. We would like to discuss how we can support you in resolving these issues and restoring your trust in us. Please reach out to us directly so we can address your concerns further.
5/5
TrustpilotHad a great experience with Johnβ¦
Had a great experience with John Shepherd Solihull branch Maisy has been exceptional would use again for sure
5/5
TrustpilotHighly recommend John Shepherd
Charlotte Milner was an absolute pleasure to work with during the process of renting my flat. She was incredibly responsive, making communication smooth and efficient. From start to finish, Charlotte made the entire process seamless and stress-free. I truly appreciated her attention to detail and quick follow-ups. Highly recommend John Shepherd for anyone looking to rent a property!
1/5
TrustpilotAbysmal company
Abysmal company. They took over the management of my flat and it was terrible from start to finish. Draining and costly. I cannot understand how this company is still in business. In trade magazines their reputation is in the gutter and it's above what they deserve.
Hi Bach, thanks for your review. Please email full details to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
5/5
TrustpilotFirst Class Service
Itβs my first time using this Real Estate agent company but I can attest that their service is top notch. I have managed to secure a decent house to move in soon.
Thank you for sharing your experience with us. We are thrilled to hear that our team provided you with reliable guidance and helpful support. We wish you all the best in your new home and look forward to supporting you in the future.
4/5
TrustpilotHappy with their service!
I have been with John Shepherd for a good few years now and have Lauren Foster looking after my portfolio. More than happy with her and the teams service and communication. Always available at the end of the phone and majority of issues (if any) are dealt with swiftly. Would recommend this company for any landlord wishing to take the stress out of managing their properties.
5/5
TrustpilotDavid Rose is excellent
I wish to give David Rose a five star rating. He is the best employee at JS. He is very responsive and helpful. He is a big contrast to his predecessor who never answered my phone call and very rarely responded to my emails. The managers at JS never responded to my emails either. So David really stands out in this organisation.Thank you David!
5/5
GoogleEliana is an absolute dream!!! She took the time to get to know me and understand what roles and companies would best suit me and matched this with companies she felt could bring the best out in me. She succeeded! Due to Eliana's hard work, great match-making skills, and dedication, I landed the job of my dreams in the organisation of my dreams! Cannot thank her enough!
Hi Maya, Thank you so much for taking the time to write this lovely review. We wish you all the best in your new role.
5/5
TrustpilotOur property manager Maisy Smith hasβ¦
Our property manager Maisy Smith has been a brilliant help for us solving all of our problems.
1/5
TrustpilotDoggy agency reduce our rent income without explanation
We were transferred to John Shepherd as customers for property management. They're for sure not our preferred letting agency, they are not located locally to us and our experience with them has been extremely poor.
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
5/5
TrustpilotKelvine was excellent in showing theβ¦
Kelvine was excellent in showing the range of rooms in the property! Good energy and had the information at hand.
5/5
TrustpilotDealing with both Jordan and Faith wasβ¦
Dealing with both Jordan and Faith was a pleasure. Both were punctual and knew their knowledge of the property. Couldnβt recommend enough.
4/5
TrustpilotProfessional service - would recommend!
I have been very impressed with the service received at John Shepherd whilst arranging my letting for a new flat. Both Drew and Claire have both been extremely helpful and professional. There is a real thoroughness and professionalism to the service Iβve received. I felt very confident in the whole letting process. My only critiques would be that the professional cleaning that the previous tenant was meant to do had not been carried out and a smoke detector that was bleeping whilst viewing the property had not been fixed when I moved in approx 2 months later. Also the references AI chat system they use via Goodlord is a little bit hard to use and crashed a couple of times when I used it. However, any issues Iβve had John Shepherd have been very helpful- especially Drew. Would definitely use them again to let or to buy a property.
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