John Shepherd Solihull reviews

★★★★★ 5/5

Trustpilot

I have had a wonderful experience with…

I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.

Lucienne · 20 April 2026

★★★★★ 1/5

Trustpilot

AVOID ABSOLUTELY HORRIFIC

Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold

Jl · 12 February 2024

★★★★★ 5/5

Trustpilot

Lara SoarsWhite is amazing at answering…

Lara SoarsWhite is amazing at answering all my questions and reassuring me on anything I need! Amazing service all the time.

JC · 2 July 2026

★★★★★ 5/5

Trustpilot

I have been dealing with Tina based in…

I have been dealing with Tina based in the Solihull office, she is my day to day contact managing our rentals.

SKG · 1 July 2026

★★★★★ 5/5

Trustpilot

Great service

Made the entire process easy and stress free. Megan really helped us out during the process, making the application and move nice and simple. Would definitely recommend them as a trustworthy and helpful Estate Agent

Amman · 17 March 2026

★★★★★ 5/5

Trustpilot

Mel has been absolutely awesome

Mel has been absolutely awesome, super helpful and responsive with anything regarding maintenance etc

Holly · 6 July 2025

★★★★★ 1/5

Trustpilot

I Don't recommend

Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!**UPDATE**They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process

Mo · 2 February 2024

★★★★★ 5/5

Trustpilot

Sort everything so I don’t have to worry

My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.

Alex · 5 June 2026

★★★★★ 5/5

Google

I can not recommend Crux enough from my personal career development thanks to Myles White spotting the perfect project for me to working very closely with Jack Dicker over the last few years reaching out to some of the industries top talent. If you are in a rut and need to refresh your staff then look no further than these guys. Not only have I built up a good working relationship I also feel there is a personal one as well. That is how close these guys work with you!!!!

Kevin · 16 July 2019

★★★★★ 5/5

Trustpilot

Burton Branch: Outstanding Service

Ref: Burton-upon-Trent team: As a landlord over 20 years experience with this team, they have been absolutely outstanding: I wouldn't use any other Letting Agency. Sam (Property Manager) her professionalism, efficiency and etiquette is explemary and cannot thank her enough for her support in resolving issues over the years. Would absolutely recommend to any potential Landlord or Tenant.

Greg · 10 August 2025

★★★★★ 5/5

Trustpilot

Suzanne is always so helpful and quick…

Suzanne is always so helpful and quick at resolving any issues and helping us!

Courtney · 17 April 2026

★★★★★ 5/5

Trustpilot

Very supportive staff helped me move…

Very supportive staff helped me move when i needed a place in a hurry

Sairam · 10 August 2026

★★★★★ 5/5

Trustpilot

Monica was such a great help she…

Monica was such a great help she responded and fast and addressed the issue that I had and I appreciate her for that

Harlon · 30 January 2026

★★★★★ 5/5

Trustpilot

Great customer service

As a previous tennant really good estate agents, mia in particular was always helpful and friendly

Caleisse · 24 July 2026

★★★★★ 5/5

Trustpilot

Our relationship manager

Our relationship manager, Tracy, has always provided a great service, and continues to do so.

Customer · 30 July 2026

★★★★★ 1/5

Trustpilot

I can’t never ask anyone to have…

I can’t never ask anyone to have anything to do with these guys. All they are interested in is to get the money out of you, customer service is shit.

Steve · 12 April 2026

★★★★★ 5/5

Trustpilot

Megan & Gemma ensured a smooth process…

Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!

RY · 7 May 2026

★★★★★ 1/5

Trustpilot

I don’t leave reviews very often but…

I don’t leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.

BRene · 4 October 2024

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo helped me to clarify my…

Kelvin Zakeyo helped me to clarify my doubts very calm and cool. Conversation with him is damn good. Thanks

Mohammad · 23 June 2026

★★★★★ 5/5

Trustpilot

Moving house with John Shepherd was…

Moving house with John Shepherd was nice and seamless, they’re really good at what they do. I will recommend them anyday anytime.

Ridwan · 1 June 2026

★★★★★ 5/5

Trustpilot

Helpful estate agent

Kelvin Zakeyo helped with a smooth process. I had a lot of questions after the viewing as well which he answered quickly and helped me with the booking process. Thank you!

Nia · 24 March 2026

★★★★★ 1/5

Trustpilot

Poor

Poor, money grabbing company.

Rich · 29 September 2026

★★★★★ 5/5

Google

I was introduced to Crux careers through a friend and was absolutely amazed by the service. Myles White helped me find a job and get interviews the same week. I am now in a job that I absolutely love and started very quickly. The service I received was very professional and I was updated every step of the way. I highly recommend this company. Thank you Myles for your help!!

Lauren · 16 July 2021

★★★★★ 5/5

Trustpilot

Lara soars done an amazing and…

Lara soars done an amazing and professional job . She helped me take my full deposit back.

Lucienne · 2 July 2026