Trusted Agent profile · Solihull
Verified
★★★★★
1,669 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,669 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,350
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Solihull a message.
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
Trustpilotgreat experience with Ellis
I had a great experience with Ellis, he was really helpful with sorting out my room and handled everything in a very professional manner, he was quick to solve issues and made the whole process smooth and less stressful, really appreciate all his help, thank you Ellis!
5/5
TrustpilotExcellent service at John Shepherd
I have been with John Shepherd for a number of years and I have always found them to be completely efficient and reliable. They respond immediately when there is something to be dealt with and then deal with it! I have always been happy with the contractors they use. They take things seriously. I am currently dealing with Lara Soars at she has been very easy and pleasant to deal with, as well as being super efficient and responsive. We have never had a bad experience with any member of staff we have dealt with.
2/5
TrustpilotDismissive discriminatory culture
I think the culture in this company must be bad in order to explain the way Im being messaged like I’m in a WhatsApp group with a system that is so impersonal and inaccessible to my blind husband. I strongly dislike the attitude of suspicion that seems to be held against tenants as there’s a dismissiveness at every turn. I’ve had threatening emails like I’m desperate to break the terms of my tenancy or I’m told things will be happening in the place where I live with my family whether I’m there or not like wanting to be present in my own home when repairs are being done is something no one wants to do?!! I feel there’s a real discriminatory attitude going on where tenants are assumed to be unreliable untrustworthy and unimportant. I’ve also been micromanaged about appointments for the repairs! I don’t want to live like this when the house was under xaxct lettings they had a much more personal response and they actually cared about making your home safe place to enjoy living at John Shepherd you are treated like you’re a drain not happy at all.
5/5
TrustpilotI can't thank enough Melissa who sorted…
I can't thank enough Melissa who sorted out my concerns immediately. I mistakenly overpaid and she arranged refund in the same day. Thank you very much!
Thank you for your kind words, Francis. We are delighted that Melissa was able to assist you promptly with your refund and we were able to get everything resolved quickly for you. We thank you again and look forward to supporting you again.
5/5
TrustpilotAwesome experience...
I had a very positive experience with John Shepherd during my recent move. Paula in particular and the office team were very supportive, responsive, and professional throughout the process, making what can often be a stressful experience feel smooth and well-managed.
Thank you for your wonderful review, Vincent. We're thrilled to hear that our office team, especially Paula, provided you with the support and reliable service that made your move feel smooth and well-managed. We appreciate your recommendation and look forward to supporting you in the future.
5/5
GoogleWhilst seeking to progress my career further in the property industry, Crux Careers were able to get me a job across a weekend! It was a Thursday evening, I had enquired Crux with my CV and a short summary of my current circumstance. I was quickly contacted by Myles White the next day. Myles was respectful, attentive and took the time to listen to my experience; as well as individual character that would suit the positions available through Crux. Myles requested a short video interview be made for the employers, of which I replied with as soon as possible. Two interviews were arranged for the following week, all of which was done in couple phone calls on a Friday afternoon. Throughout the process Myles was always available for a phone call, attending all my needs and 'constant' questions! aha Cheers. The end result... I was offered two job offers on the day, as well as a third from my current employer at the time. This resulted in a difficult choice to be made of which again I received constant support and guidance from Myles. I have just finished my first day in my new role and I couldn't be happier! To conclude I can't recommend Crux Careers any higher, their professional, reliable and attentive service with a keen ear for detail and care provides an excellent experience. Thanks Myles White and Crux team!- Alex Dickson
Hi Alex and thank you for taking time to give us such a great review. We love hearing about how well the process works for our candidates and especially when it ends in such a successful result. Really pleased your enjoying your new role and all the best for the future.
5/5
GoogleCrux Careers have been absolutely amazing during one of the most difficult times within recruitment due the Corona Virus pandemic. Eliana & Iain provide a trusted and personal service from understanding my recruitment needs and matching me up so quickly to a great Company and landing me a perfect role and opportunity. I was fully supported and also kept up to date throughout the process. I would highly recommend Crux if you are looking for your next challenge in the world of Property.
Hello Nisha, Thank you so much for your review! It is our pleasure and we hope that you are still enjoying your role and the sector! Wishing you all the best and please don't hesitate to contact us should you require our services in the future.
5/5
GoogleI got a new job thanks to Eliana's help. She was an excellent recruiter that guided me through all the steps to get a new a position. Her commitment and dedication were key in my job search. She was able to make me feel calm and patient and although we knew each other via phone, we became very close in a professional way. That approach was essential in my pursuit on a new career. I just have nice words for her. Than you, Eliana, for your assistance.
Thank you for your kind words Francisco, we hope you are enjoying your new position!
5/5
GoogleI recently graduated from university and began looking for real estate opportunities in London. Lorenzo was there from the start and provided me with multiple opportunities resulting in final interviews for the positions. He was very professional, personable and was there every step of the way. I subsequently received a job offer which I could not have done without Lorenzo's guidance & support. I could not recommend Lorenzo more highly and I encourage anyone looking for a first class recruitment service to get in touch with him at Crux Careers
Hello Azhaar, Thank you so much for your review! We are delighted to hear about your positive experience with Lorenzo's support and guidance. We wish you all the best in your new role and please don't hesitate to get in touch in the future should you have any questions or require guidance. Good luck!
5/5
GoogleI have spoken to a few recruiters from different agencies over the last few weeks and none I have felt as comfortable talking to as I have with Myles, he is so helpful and has such a calming presence on the phone. You can tell Myles is very passionate about what he’s doing and works very hard, he was always quick with any updates and very on the ball through out the whole process. I appreciate how efficient and effective Crux Careers process is, even though I didn’t follow through with a job in real estate they helped me realise what I did want to pursue. I noticed they don’t just focus on filling a position they really want to help you find a career not just any job and help companies find someone passionate about the property industry. I appreciate all of Myles’ work and wish him all the best!
Hi Megan, thank you so much for your review. We always strive to give the best service possible to both our clients and candidates and we take the time to try to match the right role to the right candidate. We wish you all the best in your career and if you need us in the future, it would be a pleasure to match you to a role within the property industry. Many thanks and good luck
5/5
GoogleI was contacted by Jane at Crux careers and she was absolutely amazing. She took the time to get to know me, as well as my job experience. Jane was always there to offer support and kept me updated throughout the process. I also spoke with Myles who was amazing too and confirmed the offer for the job! I have never had such a positive, light hearted and responsive interaction with a recruitment agency. I would highly recommend them due to the experience I had from Jane and Myles. All the best for the future both of you!
Hi Rheanna. Thanks for your feedback. Firstly we want to say congratulations on getting the role. We love hearing from our happy candidates and we take great pride in making sure that we listen to your needs and then fitting you with the perfect role. Well done again on the new job, best of luck and keep in touch.
1/5
TrustpilotSurreal experience with these vile agents
An unimaginable nightmarish experience with this despicable company. As a tenant I would not believe this could happen in England with all the laws that are meant to protect tenants. Where do I start? Unlawful repossession in a pandemic. Illegal entry to the property, taking my post, sending photos of it to me, harassment, threats, sending weird contractors to spy on and sexually harass me. Staff are awful. Think they are professionally qualified legal representatives when they are estate agents. Diabolical attitude towards tenants. Problems from day one. It meant to be fully managed but always refered me to the landlord for repairs, which did not get done. Not to mention there scam reposit scheme. That is pushed on to and miss sold to tenants. I'm not through dealing with them as I'm trapped in an awful mess trying to get out of the nightmare that is John Shepherd Lettings. I suggest tenants stay clear of this agency especially vulnerable people or single womanEdit. In response to the underneath reply by John Shepherd. I tried to raise a complaint on several occasions but my complaint was refused to be looked into. I have it all in writing. They are 100 per cent aware of this matter.
Please provide any correspondence you have to Chris.blick@johnshepherd.com so the matter can be investigated further. Good morning, On receipt of your review, there are some serious allegations made against our business. A full investigation will be needed to understand the nature of these claims. Can you please provide more details to our Lettings director Chris.blick@johnshepherd.com explaining in confidence all of the issue you perceive to have experienced. Thank you John Shepherd
5/5
TrustpilotGreat experience
I am a first time renter so I was pretty clueless going into the process. I ended up viewing and being offered a property with John Shepard. My experience with them has been great & I don’t think I’d change the estate agent I am with. I have dealt with Claire, Vijay & Caitlin. Claire made my moving process so easy & Caitlin has been fantastic with any issues I have had. I am lucky for a first time renter to have had such a positive experience. Thank you guys so much. Would highly recommend these guys.
5/5
TrustpilotI recently separated from my partner…
I was looking for a place to stay, and spent ten days staying in hotels, paying a significant amount while trying to find a suitable place to live. I viewed an apartment with Laura Aswani Meca, and I genuinely want to acknowledge the exceptional support she provided.
5/5
TrustpilotI wish all managing agents were like…
I wish all managing agents were like Gita - efficient, responsive, caring, detailed, communicative and client focussed. An effortless relationship that others would do well to aspire to. Thank you.
Thank you for your kind words. We are delighted to hear that you found our service efficient and communicative and have a great relationship with Gita. We appreciate your feedback and look forward to continuing to supporting you again in the future.
5/5
TrustpilotGreat Managing Agent
Lauren Foster has been our managing agent for several years and has recently helped us to sell a number of tenanted flats. This was done with the utmost professionalism and in a way that enabled the tenants and ourselves to go through the process with the minimum of disruption. Throughout she demonstrated great skill and communication. First class
5/5
TrustpilotA positive experience using John Shepherd
A positive experience using this company. A big thanks to Tracey in dealing with my move in and a massive thanks to Maisy for helping with my leaving the property.
1/5
TrustpilotThis is the most disappointing company…
This is the most disappointing company I have ever encountered. They lack empathy and are solely motivated by greed. Even if you give your all, they will still take advantage of you.
Thank you for sharing your review with us. We sincerely apologise for the disappointment you felt and we apologise if we have fallen short. We invite you to reach out to us directly so we can discuss your concerns further. Thank you
1/5
TrustpilotYet again still awaiting repairs I…
Yet again still awaiting repairs I reported over 15 months ago, even with a council complaint saying away from the 28 days, this company still don't care. Sadly the landlord isnt interested either. Absolutely disgusting. Stil have had no resolve to my complaint to them.
I am sorry to hear about your experience with the repairs that have been pending. If you would like to us investigate further, please do email me on laura.heaven@johnshepherd.com and I will be happy to support. Thank you
5/5
TrustpilotCaitlin was helpful and reacted swiftly…
Caitlin was helpful and reacted swiftly in assisting me to get my deposit back, after my tenancy with the landlord came to the end. I won't hesitate to recommend her should anyone need to rent/lease their property as I believe she will also do a good job for her clients.
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotChristina is great!
John Shepherd have managed our property portfolio for many years - and have generally done this well. In recent years we've had Christina specifically look after us - and she has been wonderful - very responsive and helpful to us as Landlords.
Thank you for your kind words. We are delighted to hear that Christina has been so helpful and responsive. We appreciate your trust in us and look forward to continuing our partnership.
1/5
TrustpilotDisappointing, stressful and VERY unprofessional
Currently letting one of John Shepherds properties, who took over from Paul Carr...i'm sad to say. Communication is disgraceful for a professional company. Lack of replies to emails, being passed to 3 different property managers and emails to say i am in arrears due to a alteration to my tenancy not being dealt with in time. Latest email requesting important information is being ignored by the Regional Manager Christina. Any addtional advice in to whether i should contact the property owner direct to make them aware of my experience (ehich has ongoing for a year) or if anyone has had similar experience, would be very interesting to hear.
1/5
GoogleI moved into a John Shepherd rental property in April and found that the property had rats. There was absolutely no urgency from John Shepherd to rectify the situation for me as a new tenant - pest control didn't attend the property until 5 days after the 1st rat was found. John Shepherd were terrible at answering the phone and there was no compensation provided for damage to my property by the rats. I wouldn't recommend John Shepherd to my friends, family or colleagues
5/5
TrustpilotAmazing service from Christina she has…
Amazing service from Christina she has always been attentive to the needs of both the tenants and landlords and will always go the extra mile thanks
Thank you for your wonderful review! We are so pleased to hear about the exceptional service you received from Christina. We appreciate your recommendation and look forward to continuing to support you moving forward.
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