4/5
TrustpilotWe had some issues around the house
We had some issues around the house, with rubbish and hot water, Aarti was very helpful and helped us resolve our problems swiftly and professionally! Thank you very much!!
Trusted Agent profile · Solihull
Verified
John Shepherd Solihull reviews
★★★★★
1,668 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,668 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,349
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Solihull
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLara S
Lara S. has been extremely responsive to my requests as a tenant, and in particular with the referencing process for the new flat I'm going to rent. 5 stars!
Agent replied · 16 June 2026
Thank you for taking the time to share your review. We are pleased to hear that Lara has been so helpful and communicative during your referencing process. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotWonderful experience with the team at…
Wonderful experience with the team at the Sutton office fantastic team! Adam, Abbie, Mia, Jenna, Kevin, Callum, Tenille and Christina.
Agent replied · 11 August 2026
Thank you for your wonderful feedback. We are thrilled to hear you had a fantastic experience with our team in our Sutton office. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotGreat Support
Have had a great experience with Christina Tzemanaki from JohnShepherd, always responding quickly and solving our issues as soon as possible, often the same day and getting any fixes needed at our property sorted swiftly and with great communication
Agent replied · 24 March 2026
Thank you so much for your review. We are thrilled to hear about your great experience with Christina Tzemanaki and her reliable support in resolving issues swiftly. We look forward to continuing to provide you with quality support in the future.
5/5
TrustpilotCustomer service
Lara’s customer service has been excellent. She responds quickly, gives in-depth information, is happy to help with any further queries and is polite and professional.
Agent replied · 3 July 2026
Thank you for sharing a 5* review. We are so pleased to hear about the excellent service you received and that Lara was able to assist you thoroughly and professionally and ensure that your queries are resolved efficiently.
5/5
TrustpilotHuge huge huge thanks to John Shepherd…
Huge huge huge thanks to John Shepherd for this smooth transition to finding a new home! Megan has been an absolute star, making this somewhat daunting process so much easier and more comfortable! Despite my many questions, she's always been on hand to help quickly and efficiently! It's been a really positive experience thanks to her and I've found a fantastic new home. I've moved a few times before but John Shepherd really have been the most supportive agents I've come across so genuinely thank you.
Agent replied · 29 March 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotJohn Shepard have been very supportive…
John Shepard have been very supportive and helpful. Megan who I had a viewing with for a property I now live at has been truly helpful, friendly and understanding. I was looking for a place asap and she managed to get a lot sorted for me & I moved in within 2 weeks of viewing. The property was clean, furnished & well looked after. Megan is also very polite and helpful as well as other staff members at John shepherd. A great environment with very polite staff and great customer service. I would definitely recommend :)
Agent replied · 29 March 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotReview
I have almost finished my rental process with John shepherd and I have been very impressed and satisfied with the process from start to finish. Brendan Pearce in particular did my viewing and has assisted me throughout the whole process. I knew what was next and was completely at ease with what to expect and what I needed to do so I had a smooth process and minimal stress. Everything was dealt with in a timely manner and I felt that Brendan genuinely wanted to secure me the tenancy and always a pleasure to talk to! Would highly recommend
Agent replied · 29 March 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotI am really impressed by the service…
I am really impressed by the service provided by Lara Soars-White today. Immediate response to my query and then sorting out what I needed swiftly.
Agent replied · 27 June 2026
Thank you so much for your review, we really appreciate you sharing your positive experience. We are delighted to hear that Lara provided such an immediate and swift response to your query. Thank you for your kind words and we look forward to supporting you again in the future.
5/5
TrustpilotWe have dealt with Megan through this…
We have dealt with Megan through this whole process of getting our 1st apartment. Its been difficult for us as I am moving country and Megan has been a great help showing us different places when we only had limited time available. When we found the apartment we wanted she was straight on to the landlord. She kept us updated with everything as we were waiting on feedback to see did we get it. She made it ten times easier for us and any other suitation we have had when moved in it was sorted by Megan. So we appreciate all her help 😊
Agent replied · 29 March 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotAvoid John Shepherd Agency, Unfair, Unethical & Exploitative
I had a very disappointing experience with this agency. I would give them 0 stars if that rating was available.They seem to work only for the landlord and completely ignore tenants. After our tenancy ended, they imposed unreasonable charges without listening to us at all.
Agent replied · 24 January 2026
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
1/5
TrustpilotPaid Deposit, No Property, Poor Experience
I had an incredibly frustrating experience with the Solihull branch of John Shepherd Lettings. After viewing a property, we submitted a holding deposit of £196.15, provided all necessary documentation including employer references and guarantor details, and completed all referencing checks, only to be told later that we do not meet the landlord’s criteria.
Agent replied · 2 November 2025
Thank you for your review of the service received Holly. Can you please share full details including address with lily.johnson@johnshepherd.com so we can look into this further and investigate full details of the issues raised? We look to ensure that the service provided is that of the highest standard so want to ensure that this was met. Thanks, John Shepherd.
5/5
TrustpilotA Great Tenancy Experience with John Shepherd
We have had a great experience with John Shepherd throughout our tenancy. The team has been professional, responsive, and helpful whenever we needed assistance.
Agent replied · 1 July 2026
We are so pleased to hear about your positive experience throughout your tenancy with us and working closely with Mel. It is wonderful to know that Mel was professional, responsive, and helpful and went above and beyond with support. We really appreciate your recommendation and we hope that we can support you again in the future.
5/5
TrustpilotJohn Shepherd were very efficient and…
John Shepherd were very efficient and in particularly Natasha Watkins who kept me fully in the loop from the date the apartment was listed until it completed
5/5
TrustpilotAlex has been really friendly and…
Alex has been really friendly and helpful throught the process. He is very knowledgeable about the property and super helpful with all ny questions.
5/5
TrustpilotHad an amazing house tour with Faith.
Had an amazing house tour with Faith. She’s brilliant.Hoping to be working with her on future property projects.
Agent replied · 11 August 2026
Thank you for your kind words Oz&Gee. We are thrilled to hear you had an amazing viewing with Faith and found her brilliant. We appreciate your recommendation and look forward to supporting you in finding your new home.
5/5
TrustpilotWe had a great experience with Alexander Shomari
We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.
Agent replied · 23 May 2026
Thank you for taking the time to share your review. We are so pleased to hear about your wonderful experience. It is fantastic to know Alex made your house viewings stress-free and enjoyable. We truly appreciate your kind words and look forward to supporting you again in the future.
5/5
TrustpilotI had a difficult and complex situation…
I had a difficult and complex situation and I am grateful for the support of Lara Soars-White during that time.
Agent replied · 28 July 2026
Thank you for sharing your review Neil, and for your recognition of Lara. We appreciate your feedback and look forward to supporting you further.
5/5
GoogleClaire Elkin Jones has been absolutely amazing. She truly went above and beyond with everything she did from contacting me after work hours when I was more able to speak to texting me throughout the day to provide me with updates, knowing that I would be unable to pick up the phone. I would recommend Claire to anyone who is looking for a new role. She is personable, friendly and very understanding. I will definitely be in contact with Claire again if I ever look to change roles again.
Agent replied · 16 July 2026
Thank you so much for your kind review. We are pleased to hear that you had a great experience with Crux! Please do let us know if we can be of any help in the future :)
5/5
TrustpilotGemma has been very helpful and…
Gemma has been very helpful and professional! She made the renting process so much easier. Thank you Gemma!
Agent replied · 7 July 2025
Elina Duro, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd
5/5
TrustpilotHad such a pleasant and wonderful…
Had such a pleasant and wonderful experience with Maisy Smith. Maisy was extremely knowledgeable and could not help us enough with the process. Highly recommend!
5/5
TrustpilotExceptional Service
Maisy has been amazing, answered all my queries exceptionally quickly and provided me with all information i need and more going above and beyond always.
5/5
TrustpilotVijay is the man
I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant.Thank you Vijay.
Agent replied · 24 April 2024
Thank you for your kind feedback. We will ensure this is relayed to Vijay.
5/5
GoogleWe really enjoy working with Jane and her team - they are responsive, creative, and always proactive with new ideas to grow our social media. Their communication is excellent and they make the whole process a pleasure. Highly recommended.
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