Trusted Agent profile · Solihull
★★★★★
1,170 reviews across 2 platforms
40 Station Road, Solihull, B91 3RX, B91 3RX
Hunters's office in Solihull, at 40 Station Road, is rated 4.8 out of 5 across 1,170 reviews on two platforms, including 174 Google reviews rated 4.5.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte Maclean is an amazing person…
Charlotte Maclean is an amazing person who helped so far in renewing contract and make it ease. She is great in communiation, friendly and approachable
Thank you so much for your kind words. Its has been a pleasure working with you as well.Please don’t hesitate to contact me should you require anything else. Kind regards Charlotte
5/5
TrustpilotGreat property managers
Emma has been a great property manager throughout our time living there. All issues have been dealt with swiftly and professionally. I would highly recommend!
Thank you for your review Alex! I am glad I was able to assist in making your tenancy comfortable and an enjoyable experience, I will still be at Knight Frank should I be able to help you in the future. Best wishes, Emma
5/5
TrustpilotFriendly professional service from a…
Friendly professional service from a very competent team
Thank you Clive. It’s a pleasure working with you and thank you for taking the time to leave such a lovely review. Kavita
5/5
TrustpilotTomos and stan were amazing
Tomos and stan were amazing! They were friendly, easy to contact and so helpful and understanding.I had some unusual circumstances with an assistance dog and they helped me feel at ease and listened and communicated so well with the building manager to make sure everything went as streamlined as possible. It was a smooth and great experience and im absolutely loving my new flat.Thanks so much !
Being on the 12-week internship I have been eager to impress and live up to Knight Frank’s reputation for it’s excellent client and customer relations so it is nice to hear of this positive review of Stan and myself.Kind regards,Tomos
5/5
TrustpilotPeter Pietrzak is wonderful
Peter Pietrzak has been totally wonderful in organising our move. From staying late to allow us to view a property, to replying swiftly to all correspondence, he has been wonderful!
Dear Laoise, Thank you so much for such a lovely review. It was an absolute pleasure to help you with your search and your journey. Please feel free to contact me if you need any further assistance. Regards, Peter
5/5
TrustpilotNeil Anandakumar is brillant
Neil Anandakumar is brillant! He was impressively efficient in responding to my query about the status of my Landlord account. He gave me an instant response which was clear and thorough. His reply also showed that he had conducted a thorough investigation of my account.
Thank you very much for the kind review, it was a pleasure assisting you.Kind regards, Neil
5/5
TrustpilotExcellent service
Excellent service, positive replies and smooth process handling, makes me feel safe. Thanks to Patricia
Thank you Sedat, it was a pleasure helping you with your apartments. If I can be of further help, please do not hesitate to contact me.Patricia
5/5
TrustpilotHighly recommended
Great service and communication both Zuzanna and James were lovely. Quality apartment choice as well.
Hi Klara, Thank you very much for your kind words. We are pleased to hear about your positive experience. Wishing you all the best, Zuzanna and James.
5/5
TrustpilotHelpful team
Louie-Mae and the TCS support team have been excellent at being attentive to any needs around the contract and house upkeep, proactive in their work on the estate, and kind helpful people to have looking after the tenants whenever we need help. I've been happily renewing the contract for almost 5 years and this is in no small part to the ease they make living here.
Thank you for your wonderful review Matthew! You know where we are if you need us. Thank you!
5/5
GoogleIt was a stressfree expirence searching and securing an accomodation with Hunters, being 175miles away. Furthermore, working closing with James made it alot more easier. Thank you James and Hunters for your support.
Thank you for your review, we are delighted that we were able to help you.
5/5
TrustpilotGreat experience had with Katie and the…
Great experience had with Katie and the team. Many thanks to them for all their hard work
Dear Ed, Thank you so much for your kind words! It has been such a pleasure working with you on this tenancy!Best wishes,Katie
5/5
TrustpilotAnnabelle Kao
Annabelle Kao, was an abosoulte pleasure to work with, she was proffesional responsive and made the entire rental process smooth and easy. I felt comfortable and informed every step of the way.
Thank you so much Adama! Hope you are settling in well and wishing you all the best!, Annabelle Kind regards, Annabelle
5/5
TrustpilotFantastic people, ok process
We have come across too many sly and pushy estate agents during our search. To meet Louna from knight frank (tower bridge branch) was refreshing. She was dedicated, genuine, sincere and responsive throughout the entire process, from viewing to move in. She helped us secure a great place. Would highly recommend! Onboarding process / tenant referencing technology could be improved though, to save the back and forth manual emails.
Dear Lily and Bing,Thank you ever so much for your kind words as well as for the feedback, which we will take on board. Wishing you a smooth start of tenancy and many happy years to come. Kind regards,Louna’
1/5
Trustpiloteverything went wrong
everything went wrong - if someone senior at your company is really interested in improving - then someone should take the time to call me. +19178479644 - I tried to get someone responsible in the phone without success - at some point I will go in social media so that other people don't have to go through our experience
We are sorry to hear about your experience. Please do reach out to feedback@knightfrank.com and a member of the team will be in touch. Knight Frank
5/5
TrustpilotPrompt customer service
Prompt customer service, Stephanie was very helpful & polite a viewing was arranged last minute for me by Stephanie which was great. Thank you 😊
Dear Shabz, Thank you so much for your kind words. It was a pleasure to meet you and your family and to show you around. Kind Regards,Stefanie
5/5
TrustpilotNaeto Soludo was excellent
Excellent service from the property manager, Naeto Soludo. His service was five-star: quick and courteous follow up and prompt attention to any issues I faced in my tenancy. A welcome change from his various inept predecessors. I am extremely sorry he is leaving, as are my landlords. We wish him the very best, and are confident he will do very well.
Thank you Anu for your kind words, we have passed these on to Naeto.Knight Frank
5/5
TrustpilotJocelyn was super helpful in resolving…
Jocelyn was super helpful in resolving all issues I had with my apartment. She really displays how much she cares for her clients to be happy.
Thank you very much for taking the time to provide this review, Nadim.I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
5/5
TrustpilotHenry has been very helpful in…
Henry has been very helpful in resolving the issues. He is prompt and very responsive. Highly recommend :)
Thank you very much Isha for your kind words. I hope to continue to deliver complimentary customer service to you as a Knight Frank client and I will endeavour to make sure you feel satisfied with our service.
5/5
TrustpilotThe experience that we had with Konrad…
The experience that we had with Konrad was much more than expected.One of the best agents I have ever encountered.
Thank you Snir for the glowing review and for giving us a perfect score. We’re thrilled you enjoyed Konrad’s service and had a great experience with us. Thank you for your support, and we look forward to hearing from you in future.
1/5
GoogleI would not use this company if you are looking to rent out your property!!! They were ok arranging contracts and taking the money, but when it came to protecting our property, they were useless. We were in Australia at the time our tenants left, Hunters inspected and reported that they were happy and refunded the entire deposit!!! When we arrived back the house was a shambles, huge stain on the dining room floor (we had to replace the carpet). Bedroom shelves were broken, toilet scratched, hallway had to be redecorated, just getting on top of it now. We have had to spend more than the deposit to repair and replace. I asked for meeting to resolve this and they would only correspond by email, saying it was wear and tear. Shocking, do not use......
Hi Richard We do not return deposits to tenants until we have confirmation from Landlords. You gave confirmation to us after your family member had been to check the house. As you are aware, there were some deductions which have been transferred to your bank account so the deposit was not returned to the tenant in full. Landlords are not entitled to betterment of a property.
5/5
GoogleHad a really pleasant experience with Hunters, specifically James Taylor. Replies were super fast and efficient and all my questions were answered. Helped me through the process of getting my first property
Thank You for your review. We hope you’ve settled in well
5/5
TrustpilotMichelle Henry was…
My property manager Michelle Henry was excellent. Very welcoming and accommodating. She replied to my emails promptly and answered all my questions. Very professional and efficient.
Dear Mona, thank you for your kind words. I am pleased you were happy with the service provided. It was a pleasure working with you. I wish you all the very best in your new home. Kind regardsMichelle
5/5
TrustpilotGood rental management experience
Jocelyn Zhang is very attentive and proactive in managing my rental property. It gives me a peace of mind that my property is in good hands
Thank you very much for your kind words, Susana. I will continue provide the same service to you. - Jocelyn
5/5
TrustpilotRomain Bourgier and Charlotte Moore
Romain Bourgier is always available to help, even out-of-hours if needed. Giving regular updates; thorough explanations and wise advice, he provides an excellent management service.Charlotte Moore is always helpful and pleasant to deal with, even in difficult and stressful situations. Her excellent client facing skills mean that all parties she deals with are happy.
Thank you Ben for your kind words and support. It was a pleasure working with you and managing your property. Charlotte and Romain
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