Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly professional negotiator
Ivanka proved very professional, prompt in dealing with requests and issues, very curious and cheerful lady, not least she found me a wonderful tenant paying the asking price. Other estate agents were getting me below asking price and not able to find a high calibre applicant. Moreover, without her I would have found this tenancy agreement very exhaustive and stressful. Well done Ivanka, keep up the great work. You deserve 7 stars.
Morteza · 1 July 2024
Agent replied · 22 October 2024
Dear Dr Forghani, thank you so much for taking the time to write such a lovely review. I appreciate your kind words and am grateful for the opportunity to work with you. It was a pleasure assisting you and I look forward to working together again in the future!Kind regards Ivanka
★★★★★ 5/5
TrustpilotEsher office Jamie and Beth have both…
Esher office Jamie and Beth have both been excellent in showing our house. They have always kept us updated and have really taken on board all the points about the house as if it was their own. They have listened and remembered all facts. We completely trust them and they have both gone above and beyond what would have been expected. A truly first class service from both Beth and Jamie with more than 30 viewings between them and have worked exceptionally hard.
Chris · 26 January 2024
Agent replied · 22 October 2024
Thank you so much Chris for your kind words and positive feedback regarding Jamie and Beth from our Esher office. We're thrilled to hear about your exceptional experience, and we appreciate your trust in our team. If you ever need further assistance or have additional feedback, please don't hesitate to reach out. We look forward to continuing to provide you with top-notch service.. Speak soon, Jamie & Beth.
★★★★★ 5/5
TrustpilotI would like to emphasize that Vinnie…
I would like to emphasize that Vinnie from Renewals is extremely excellent. She is very kind and always thinking of customers. I really appreciate what she has done for me.
Amy · 7 March 2024
Agent replied · 22 October 2024
Dear Amy,Thank you for the lovely review.It was a pleasure to assist you with your renewal.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotMs. Michelle Henry
I commend the (former) Lettings Manager for my investment and rental property 37 Spencer Walk Hampstead NW3 1QZ. She was extremely helpful and a delight to work with both for me and my Principal Private Assistant in my UK property affairs, Ms. C. Pimentel. Thank you, Michelle and I commend you to any and to all, in gratitude. Sincerely yours, Aziz (Mr. Wan Aziz Ibrahim).
Aziz · 21 October 2024
Agent replied · 22 October 2024
Dear Mr Ibrahim, thank you for taking the time to write such a lovely review and your kind words. I am pleased you were happy with the service I provided to you. It was a pleasure working with you and Christine. I wish you both all the very best. Kind regardsMichelle
★★★★★ 5/5
TrustpilotMost efficient and easy process to lease with Walid
Walid was very quick, transparent, and efficient with the whole process of leasing the property. My best personal experience with a real estate agent
Christo · 25 June 2024
Agent replied · 22 October 2024
Dear Christo,Pleasure to assist you, thank you in your cooperation to put together a speedy deal.Best,Walid
★★★★★ 5/5
TrustpilotPrompt customer service from Ehteshaam…
Prompt customer service from Ehteshaam Ahmed. I phoned Ehteshaam yesterday to inquire into a payment in arrears. Although he no longer is the credit controller responsible for our account, he explained who was dealing with the issue. A few minutes later he returned my call after he had followed up internally. I appreciate the initiative as he could have left it up to his colleagues. His call was followed with an email confirmation of the details. Very much appreciated. ML
Claire · 19 January 2024
Agent replied · 22 October 2024
Thank you so much for your kind words. I'm delighted to hear that I could assist you with your inquiry about the rental arrears, as I wanted to ensure you received the support needed. If you have any more questions or if there's anything else I can help you with, please feel free to reach out.Ehteshaam
★★★★★ 5/5
TrustpilotI had the pleasure of being looked…
I had the pleasure of being looked after by Lexi & James as they helped secure my dream flat for me. They worked quickly & efficiently, answered all my questions and made sure to keep me in the loop with all communications even at 9pm on a Friday! They really went above and beyond & made a usually stressful experience an absolute breeze.
Esme · 18 November 2024
Agent replied · 28 December 2024
Hi Esme,Thank you so much for your kind words. It really has been an absolute pleasure to help you find and secure such a great flat and we are so pleased that you have found the process so smooth. We look forward to continuing to work alongside you! Best wishes,Lexi and James
★★★★★ 5/5
TrustpilotA great shame to hear Shehzad Ahmad is…
A great shame to hear Shehzad Ahmad is leaving KF. Shehzad has been helpful and efficient in managing a new property / tenancy and coordinating project works.
Andrew · 19 April 2024
Agent replied · 22 October 2024
Thank you for the kind words Andrew. It was a pleasure to work with you. ThanksShehzad
★★★★★ 5/5
TrustpilotWe would highly recommend Josh for his…
We would highly recommend Josh for his client-centric approach and outstanding service as our property manager. He's always responsive and dedicated to ensuring the best outcomes for us.
Athira · 30 March 2024
Agent replied · 22 October 2024
Thank you Athira, your high recommendation is most appreciated. Securing the best outcomes possible for you is at the heart of what we do, I am very proud to deliver an outstanding service. Best wishes, Josh
★★★★★ 5/5
TrustpilotEllie Davis was great to work with
Ellie Davis was great to work with, very kind, professional and helpful!
Nadja · 17 December 2025
★★★★★ 5/5
TrustpilotOlivia Papps
Olivia Papps was so helpful and patient with us as we looked at property. I recommend her wholeheartedly.
Trevor · 22 October 2025
★★★★★ 1/5
TrustpilotTerrible management agent
I rent the property from KF, it was good in the beginning however after I moved in lots of problems need to fix. The property manager is very hard to contact and I was being locked outside of flat for many hours because the lock is damaged. Moreover, every time ask them to replace or repair at least takes few months. KF has many nice properties, the only thing that matters is hope it doesn’t get wrong
Ko · 4 March 2024
Agent replied · 22 October 2024
Dear Ko,We are really sorry to hear about your experience. It is always really disappointing when our service falls short of expectations. A member of our team will be reaching out to you directly to discuss this further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotAmazing
Amazing. In particular Charlotte Maclean is immensely helpful and instrumental in my decision to cooperate with KF for past 4 years.
Khalig · 1 August 2024
Agent replied · 22 October 2024
Thank you so much for your kind words. It was a pleasure working with you. Please don’t hesitate to contact me should you require any further assistance. Kind regards,Charlotte
★★★★★ 5/5
TrustpilotQuick and effective turnaround
Vinnie was able to turn around a recent tenant renewal proficiently and effectively. It took very few days turnaround which is much appreciated. Best regards, Guillermo
Guillermo · 30 April 2024
Agent replied · 22 October 2024
Dear Guillermo,Thank you for the lovely review.All the best, Vinnie
★★★★★ 5/5
TrustpilotVinnie from renewals has helped satisfy…
Vinnie from renewals has helped satisfy an easy going back and forth communication to settle & finalize everything needed for my stay at the esteemed OTB. Thank you Vinnie!
Juman · 26 February 2024
Agent replied · 22 October 2024
Dear Juman, it has been a pleasure to assist you in your renewal!Thank you, Vinnie
★★★★★ 5/5
TrustpilotGreat experience at the Battersea branch
Lauren Reid in the Battersea office was absolutely fantastic and brought back some much needed excitement to what was becoming a stressful experience of finding a home to rent. Communication has been quick, clear, and helpful, and we felt as though she really cared about finding the right place for us. From a tenant's perspective, we really can't recommend her enough!
Catrin · 29 November 2024
Agent replied · 28 December 2024
We're so glad to hear about your positive experience with Lauren. It's wonderful to know that she was able to make your search for a new home more enjoyable and successful. We appreciate your kind words and will share your feedback with her.Knight Frank
★★★★★ 5/5
TrustpilotSatisfied
I worked with Vinnie from Renewals to let my property for a couple years now. He has always been very professional, responsive and helpful.
Jonghoon · 1 June 2024
Agent replied · 22 October 2024
Dear Jonghoon,Thank you for the lovely review.It has been a pleasure to assist you over the years, thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotA credit to KF.
My thanks and praise to Josh Ward-Brickett for his consistently excellent service in the management of my property. His timely response, proactivity and experienced view is so assuring for an overseas owner. Thanks Josh.
David · 2 November 2023
Agent replied · 22 October 2024
Thank you David. I am very happy to be able to give you peace of mind as an overseas owner. You are a pleasure to work with and I look forward to our continuing collaboration.Josh
★★★★★ 5/5
TrustpilotGreat experience with KF
Summer was great throughout the whole experience and helped us with all questions we had!
Charlotte · 28 October 2024
Agent replied · 28 December 2024
Dear Charlotte, Thank you so much for the kind words! I’m so glad I could help make the experience smooth for you. It was a pleasure working with you, if you ever have more questions or need anything else, just reach out. Wishing you all the best in your new home! Summer
★★★★★ 5/5
TrustpilotDebbie Pinkham
Debbie Pinkham Seamlessly processed a lease renewal for me And was a pleasure to deal with
Gary · 11 October 2024
Agent replied · 22 October 2024
Thank you Gary for your kind words. It is a pleasure assisting you with your renewal. Debbie
★★★★★ 5/5
TrustpilotAllan is very proactive
Allan is very proactive. He is professional, responsive and efficient, ensuring all issues are promptly addressed and the property is well-maintained. Highly recommended!
Banu · 10 June 2024
Agent replied · 22 October 2024
Dear Banu,Thank you so much for your kind words. You were both such a pleasure to work with and we were pleased that you were happy with the service we provide.Best wishes , Allan
★★★★★ 5/5
TrustpilotFriendly professional service from a…
Friendly professional service from a very competent team
Clive · 21 May 2026
Agent replied · 27 May 2026
Thank you Clive.
It’s a pleasure working with you and thank you for taking the time to leave such a lovely review.
Kavita
★★★★★ 5/5
TrustpilotCharlotte Maclean is an amazing person…
Charlotte Maclean is an amazing person who helped so far in renewing contract and make it ease. She is great in communiation, friendly and approachable
Customer · 29 April 2024
Agent replied · 22 October 2024
Thank you so much for your kind words. Its has been a pleasure working with you as well.Please don’t hesitate to contact me should you require anything else. Kind regards Charlotte
★★★★★ 5/5
TrustpilotGreat property managers
Emma has been a great property manager throughout our time living there. All issues have been dealt with swiftly and professionally. I would highly recommend!
Alex · 29 April 2024
Agent replied · 22 October 2024
Thank you for your review Alex! I am glad I was able to assist in making your tenancy comfortable and an enjoyable experience, I will still be at Knight Frank should I be able to help you in the future. Best wishes, Emma
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