Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKatie was absolutely fantastic…
Katie was absolutely fantastic throughout the entire process. Finding and securing a new tenancy can normally be stressful, but she made everything feel incredibly simple and straightforward from start to finish.
She was always helpful, responsive and easy to deal with, and kept everything moving smoothly throughout. She really took the stress out of the whole experience and made what can normally be a difficult process feel completely seamless.
A quick thank you to Cherrie as well, who was also really helpful throughout the process.
We really appreciate everything Katie did for us and couldn’t recommend her highly enough!
Hudson · 28 September 2026
Agent replied · 10 October 2026
Dear Hudson,
Thank you so much for your lovely feedback, its very much appreciated! It has been a pleasure working with you and Josefine on your tenancy!
Best wishes,
Katie and Cherrie
★★★★★ 5/5
TrustpilotWould recommend
Katie was very helpful through the process of viewing the property all the way to moving. The referencing was taking a while and giving us issues and not telling us theh reason but it’s not the fault of the estate agents and Katie was very helpful and quick with trying to solve this. I would recommend this estate agents compared to others I had to deal with which were much less professional and helpful than knight Frank.
Harry · 3 September 2026
Agent replied · 23 September 2026
Dear Harry and Nicole,
Thank you very much for your kind feedback, it was a pleasure working with you and wish you all the best in your new home!
Best wishes,
Katie and the Knight Frank Fulham Lettings team
★★★★★ 5/5
TrustpilotLuc Horwood and Clare Griffith were…
Luc Horwood and Clare Griffith were incredibly supportive. Easy to contact and worked very diligently on our behalf. Luc Horwood definitely knows his market and clients. I would recommend him, particularly if you’re looking for a pro active estate agent. The other staff at Tunbridge wells were also very good. Melissa who led the viewings on our house made sure she could answer questions that may be asked. Excellent.
Jan · 23 September 2026
Agent replied · 10 October 2026
Thank you so much for your wonderful review; it is appreciated. Thank you for putting your trust in Knight Frank - we're all delighted it worked out so well. If we can help in the future, please do not hesitate to contact us.
Best wishes
Luc and the Knight Frank Tunbridge Wells team
★★★★★ 5/5
TrustpilotThe professionalism and attitude of the team
The professionalism and attitude of the people who work there, which makes it a pleasant experience instead of a chore. Sofia and her team on the sales side at Craven Terrace are upbeat but sensible and their efforts are much appreciated. We let our flat with KFR for the first time in 2024 so had also to learn the ropes once we had found a tenant- we were lucky to have Phillip Dunn to help us because he knows how everything works in managing a property , and can advise when something needs attention and when it doesn’t .And he gets things done, which is a really good service.
Mr · 12 March 2026
Agent replied · 20 March 2026
Thank you for your kind words, it is a privilege to be trusted to look after your property.
- Phillip & Sofia
★★★★★ 5/5
TrustpilotLety - Best Property manager
Lety has been an absolute pleasure to work with. She took complete ownership, communicated clearly and consistently, and rebuilt my confidence in the service. She's responsive and proactive. Whilst I am sad to lose her managing my property, I am very happy to see progress - a promotion truly deserved.
J · 28 September 2026
Agent replied · 10 October 2026
Dear James,
Thank you so much for your kind words. It has been a pleasure working with you, and I truly appreciate the trust you placed in me. I'm delighted I was able to rebuild your confidence in the service, and your feedback means a great deal. Thank you for your support and best wishes for the future.
Lety
★★★★★ 5/5
TrustpilotMaisie was absolutely incredible during…
Maisie was absolutely incredible during a really stressful 8 month long wait for probate with a baby on the way. She went above and beyond even replying and helping with comms during times of sickness. Making the whole process so much smoother - thank you for getting everything over the line in time for us! You are amazing.
Sarah-Louise · 16 June 2026
Agent replied · 23 June 2026
Thank you so much for taking the time to leave such a lovely review. It has been a pleasure working with you, and supporting you, throughout the purchase of your new home. We’re so pleased you were happy with the service you received.
Wishing you all the very best in your new home,
Maisie and the Knight Frank Esher team
★★★★★ 5/5
TrustpilotAnnabel was incredible!!
Thank you SO much to Annabel who has been nothing but incredible during my search in looking for a new flat. I could not reccomend her more, she has been so kind and extremely helpful. Thank you so much Annabel!
Mia · 2 October 2026
Agent replied · 10 October 2026
It was a pleasure assisting with your move to London Mia, I hope you will be very happy in your lovely new home!
Stay in touch and I hope your move goes well next week
All the best,
Annabel
★★★★★ 5/5
TrustpilotEasy and enjoyable rental process
Katie made the whole process so easy and enjoyable. Everything was handled quickly and professionally, without any unnecessary complications or stress. We felt genuinely special as clients. We’re so happy with our new home and really grateful for her help!
Valerie · 29 September 2026
Agent replied · 10 October 2026
Dear Valeriia,
Thank you so much for such lovely feedback, it was a pleasure working with you and Marks! I hope that al goes well with the move in!
Best wishes,
Katie
★★★★★ 5/5
TrustpilotAmazing help
We worked with Annabelle and Sam to secure a recent flat in South London. They were both incredibly attentive and personable, replying very quickly to any questions I had. I've rented a few times in London and this was by far the best experience I've had. Would absolutely reccomend them both. Thank you!
Liliana · 15 June 2026
Agent replied · 23 June 2026
Thank you so much Liliana for your kind words! Wishing you all the best, Annabelle and Sam
★★★★★ 5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Alexandria · 8 September 2026
Agent replied · 23 September 2026
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotI had a very smooth and easy process of…
I had a very smooth and easy process of renting my apartment with knight frank. Even as a student the procedure was effortless. Tasha and Isabel were exceptional. Would definitely use their services again.
Aryann · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It’s been a pleasure working with you. We wish you all the best in your new home! Isabel and Tasha
★★★★★ 5/5
TrustpilotMark and his team at the Exeter office…
Mark and his team at the Exeter office did a great job assisting us in selling our house in Devon. Clear communication and professionalism made it a stress free process. Would highly recommend, thank you.
Sarah · 28 September 2026
Agent replied · 10 October 2026
Thank you Sarah, for your great review. I'm so pleased for that we were able to deliver an excellent result for you. The team really enjoyed working with you on the sale.
Very best wishes
Mark and the Knight Frank Exeter team
★★★★★ 5/5
TrustpilotSummer White
Summer White. In what is a tough central London rental market, Summer was incredibly efficient and thoughtful in locating suitable apartments for us to view. Without a doubt, the most helpful agent we spoke to, the most proactive, listened to our needs and understood the brief entirely. Thank you, Summer!
Warren · 18 June 2026
Agent replied · 23 June 2026
Dear Warren,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review.
It was an absolute pleasure assisting you with your search. Wishing you all the very best in your new home, and please don’t hesitate to get in touch if I can help with anything further.
Kind regards
Summer and the Kensington Lettings Team
★★★★★ 5/5
TrustpilotRent Renewals
We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.
Choon · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It has been a pleasure helping you with the renewal, and I’m delighted we were able to get everything completed. Please feel free to contact me if there is anything else I can help with.
Kind regards
Charlotte
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 23 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
WM · 30 September 2026
Agent replied · 22 October 2024
Dear Eddie,
Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service.
We really appreciate your feedback.
Best wishes,
Dom
★★★★★ 5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Louise · 6 October 2026
Agent replied · 10 October 2026
Dear Louise,
Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future.
Best wishes,
Tom and the Knight Frank Cheltenham team
★★★★★ 4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
T · 8 October 2026
Agent replied · 22 October 2024
Dear Tian,
Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you.
Wishing you all the best.
Kind regards,
Emma
★★★★★ 5/5
TrustpilotTina Stres was amazing
Tina Stres was amazing - I repeatedly had to change appointments as I was arranging on behalf of a client but she was so helpful and also knowledgeable about the local area which was great !
Dee · 12 June 2026
Agent replied · 23 June 2026
Thank you so much for your kind words! I’m really glad I could help accommodate the changes and support you with local knowledge.
It was a pleasure assisting you, and I hope to continue working with you!
Best,
Tina
★★★★★ 5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
John-Paul · 8 May 2026
Agent replied · 27 May 2026
Hi John-Paul,
Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout.
Best regards,
Ava
★★★★★ 5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Julie · 9 May 2026
Agent replied · 27 May 2026
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience.
Wishing you all the best,
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Saula · 14 May 2026
Agent replied · 27 May 2026
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
★★★★★ 1/5
TrustpilotWaiting for deposit for four months
Rented an apartment for 3 years where they were managing agent. We moved out in February, and are still waiting for our deposit to be returned despite repeated requests (that's almost four months). We had the apartment cleaned via a company that they themselves recommended. The checkout report showed only minor damage (wear-and-tear). But after three months, then want to deduct almost a thousand pounds from the deposit for damage and a "top-up" cleaning. It seems like a tactic to screw people over: wait for an extensive period before reacting and then just make unreasonable claims, hoping that the other side just accepts it. They're effectively just running cover for rich foreign landlords with questionable moral ethics. Fair enough, I guess that's how you make money these days. Still just one star from me.
Toby · 12 June 2026
Agent replied · 23 June 2026
Hi Toby,
We’re sorry to hear about your recent experience. We understand that your Property Manager has been in touch and provided an update.
However, if you would like to discuss this further, please don’t hesitate to contact us at customerexperience@knightfrank.com, and we’d be happy to assist.
Thank you,
Knight Frank
★★★★★ 5/5
TrustpilotTruly exceptional service
I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was in order. Truly exceptional service.
Amanda · 13 March 2026
Agent replied · 20 March 2026
Hi Amanda,
Thank you so much for taking the time to leave such a wonderful review - that’s incredibly kind of you.
I’m really glad I could help make the process smooth for you, especially while you were travelling. It was an absolute pleasure assisting you.
Best wishes,
Summer
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