Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with Charlie Hudson
I recently met Charlie while searching for a new flat, and I was thoroughly impressed. He paid close attention to my requirements and took the time to understand exactly what I was looking for.Our conversation was great, Charlie was friendly, approachable, and genuinely interested in helping me find the right place. He also showed me several properties that fit my needs, some of which I hadn't even thought to consider.Overall, Charlie was professional, detail-oriented, and made the entire process smooth and stress-free. I’d highly recommend him to anyone looking for an estate agent who really knows their stuff.
Archie · 14 August 2024
Agent replied · 22 October 2024
Thank you Archie it was a pleasure meeting you. I’m glad I could help out and I hope you have a good rest of summer.
★★★★★ 4/5
TrustpilotMy Experience with the Agency - Apartment Letting
My experience with the apartment letting agency KnightFrank has been overall positive. I have closely worked with the agent Sarah Rynne from the Aldgate KnightFrank office. She is extremely professional and a charismatic person - she helped with every issue we encountered along the way, and went above and beyond to help us out when we needed it, given we were quite stressed and inexperienced with the UK’s letting processes. It was an absolute pleasure having her help us out - and deserves a 10/10, same with the manager Andrew. At other times prior to meeting with Sarah, it felt as if we, tenants, had to ask for various information about our situation. There were times that we felt like we needed to specifically ask about certain details that are necessary to communicate coming from an agency. From our side (the tenants) we even felt like fish out of water when we had to go back to the physical agency to ask for more details, and perceived a sense of judgement from only a couple of surrounding agents that we did not directly deal with, as if “oh great, they are hear again” (mind you, we paid visit to the offices 4 times in 2 months lasting 2 minutes - asking for updates. That says everything). Now, I understand that some tenants don’t care about certain important details, but some do, since it’s not an insignificant amount of money we pay. However, these were some times that some agents could be more sympathetic about the situation, as some people feel more at ease if more important information is communicated rather than not. Overall, some parts of the process were excellent, some could use some adjustments!
Alessandro · 8 August 2024
Agent replied · 22 October 2024
Dear Alessandro,We are delighted you had such a positive experience with Sarah and Andrew. Also, thank you for your feedback, we will be taking this on board. Please do not hesitate to contact us if you need any further assistance. Kind regards, Owen
★★★★★ 5/5
TrustpilotExceptional Service and Expertise from Louna del Barrio
Louna del Barrio was incredibly helpful in finding me an apartment. She truly streamlined the entire process, making what could have been stressful feel effortless. Louna was always available, took the time to explain every step and clause in detail, and provided invaluable advice throughout. She’s a wonderful agent who genuinely cares about her clients, and I can confidently say she’s the best agent I’ve ever met. I highly recommend her!!!
Benjamin · 18 December 2024
Agent replied · 28 December 2024
Dear Benjamin,It is a pleasure to assist you during your relocation to London. Hope you and your partner will be happy in the new property and enjoy this new life’s chapter of yours.Kind regards,Louna
★★★★★ 5/5
TrustpilotGreat experience with Lucy from Richmond!
I had a great experience working with Lucy on a let in Richmond. She was knowledgeable, helpful and flexible throughout the process. Communication was transparent and honest, she played a key role in making what can be a complex process into something that was far more navigable. Thank you very much!
Ben · 10 September 2026
Agent replied · 23 September 2026
Thank you Ben for your kind words.
So pleased we could help find you your new home.
Best wishes,
Lucy and The Knight Frank Richmond Team
★★★★★ 5/5
TrustpilotFinding the right real estate agent
Finding the right place to live in London can be challenging, especially if you are a foreign university student renting in the country for the first time. As soon as I started my search, two things became quickly evident:1. Not all real estate agents take students seriously.2. When you find a house you like, don't get attached straight away. You might have to put in an offer on multiple properties before you hear a "yes."It is quite a discouraging process. Therefore, I would recommend anyone in this position find a real estate agent they trust and can count on. Once I emailed Sophie Klineberg, she called me straight away. Sophie made a point of getting to know me and everything I needed to fall in love with an apartment. She did not give up until she found it for me. She was always available to answer any of my questions and was super easy to reach out to. Sophie was kind and, when I received rejections from landlords, she reassured me not to worry and that we would find another place.I will forever recommend anyone I know reach out to Sophie if they are looking for a house. It was a pleasure to meet and work with her. She found me the perfect apartment.
Margarida · 22 July 2024
Agent replied · 22 October 2024
Thank you for taking the time to write such a lovely review. We are so pleased to hear that you received exceptional service and managed to secure your perfect home in London through Sophie. Wishing you all the best.
★★★★★ 5/5
TrustpilotKatie and Kavita were very helpful
Katie and Kavita were very helpful and informative throughout the process of us moving into our flat. Thank you both!
Holly · 13 May 2026
Agent replied · 27 May 2026
Thank you so much for your kind words! It was an absolute pleasure assisting you with your move, and we’re so pleased to hear you had a positive experience.
Kavita and I wish you all the very best in your new home- please don’t hesitate to reach out if we can help with anything further.
Kind regards
Katie and Kavita
★★★★★ 5/5
TrustpilotRecent tenant search
I have been collaborating with Oliver Heplewhite and his team for four years now. Every time, they excel in finding the perfect tenant swiftly, making the entire process run smoothly and stress-free. Recently, Louna Del Barrio assisted me, and the tenant search was as fast and easy as ever. Louna promptly and efficiently addressed all my numerous questions, making me feel exceptionally well taken care of as a landlord. I have full confidence in KnightFrank's tenant search process, as they consistently meet my high expectations without fail.
Olga · 7 July 2024
Agent replied · 22 October 2024
Dear Olga,Thank you for your kind words. It was a pleasure helping you on this occasion. We are both looking forward to assisting you again.Best wishes,Oliver and Louna
★★★★★ 5/5
TrustpilotWhere to start?
Where to start?Met Chanel more than elevan years ago, who is now leading the letting team of KF St John's Wood.She introduced a young JAPANESE-BRITISH lady, in 2013, to rent our apartment, who stayed for 7 years.Then a corporate Japanese senior engineer-manager who then stayed for almost 3 1/2 years.We have now another Japanese family in.Chanel and her team, of Malak, Daisy, and Konomi had worked hard to get the best possible tenant(s) over all these years, for us.We are very grateful for their genuine efforts to make things ever smooth.We must, also, good words for Kim and Sacha, in the past and present process.Thank you very much
Swee · 6 July 2024
Agent replied · 22 October 2024
Dear TerryThank you for taking the time to write a review - it is an absolute pleasure to work with you.
★★★★★ 5/5
TrustpilotThe agent Lexi was very helpful to find…
The agent Lexi was very helpful to find us a place for a long let. She was very professional, gave us the full information about the flat which we liked, good approach, and very much responsible to follow up. We are glad that we came a cross her and highly recommend to anyone who is look for a good place to live in. She is always happy to help. Thank you Lexi, you were brilliant.🥰
Shakhnoza · 25 September 2024
Agent replied · 22 October 2024
Hi Shakhnoza,Thank you so much for your lovely words. It was wonderful to meet you and I am so pleased that you have found a property that works for you. If I can be of any help in the future, please don’t hesitate to get in touch and I would be delighted to assist you again!Best wishes,Lexi
★★★★★ 5/5
TrustpilotCarmen was absolutely professional
The service we received from our agent, Carmen Vigneron, was excellent. She was professional, attentive, and very efficient, making it very easy to work with her despite our lack of knowledge of the process. We are extremely grateful for all her help, patience, and professionalism. We would 100% recommend her.
INMACULADA · 8 September 2026
Agent replied · 23 September 2026
Thank you ever so much for your kind review. It was a pleasure assisting you. Thank you.
Carmen
★★★★★ 5/5
TrustpilotVery experienced and responsive
Selling your property can be a time-consuming, challenging and, sometimes, frustrating process. Having an experienced property agent with local knowledge by your side is key. Charles Davenport, who acted for us in the recent sale of our home in Cobham, ticks that box. He deftly managed expectations on all sides, effortlessly navigated hurdles and challenges along the way and proactively ensured momentum was maintained throughout. Charles is also a genuinely nice person who is very pleasant to work with.
M · 18 July 2024
Agent replied · 22 October 2024
Thank you for such a lovely review. It was an absolute pleasure working with you and a real team effort. I was delighted with the result after a such at times challenging journey.Best wishesCharles
★★★★★ 5/5
TrustpilotFantastic work!
I recently had the pleasure of working with Fahima as my renting agent and was thoroughly impressed with the service provided. From the beginning, Fahima demonstrated a high level of professionalism and dedication. Fahima listened carefully to my requirements and worked diligently to find a property that met all my needs. Fahima's knowledge of the market and ability to navigate the rental process made everything straightforward and stress-free. Communication was always prompt and clear, ensuring I was informed at every step. I highly recommend Fahima to anyone in need of a top-notch renting agent. Thank you, Fahima, for making this experience so positive and seamless!
Bingrang · 21 June 2024
Agent replied · 22 October 2024
Hi Bingrang! Thank you for trusting Knight Frank as your agent, I am glad I could help you in moving into your new home!Best, Fahima
★★★★★ 5/5
Trustpilot5 star experience from Emily
Everyone at the office was very patient, respectful and kind - especially as I am hard of hearing. Emily and her team took the time to understood my needs and quickly found me the ideal flat. She then held my hand through every step of the process - including the complicated online reference checks. She is also helping me with every step of the move on moving day. The team really go out of their way to help - that's truly going above and beyond
Mrs · 21 June 2024
Agent replied · 22 October 2024
Dear Hania,Thank you for such a lovely review. I'm pleased my team and I were able to provide the support you needed throughout the process. If you need any further assistance please to not hesitate to reach out to me or the team. Kind regards,Emily
★★★★★ 5/5
Trustpilot5 star experience
Working with Sophie was an absolute pleasure as we navigated our move to London from afar. She was exceptionally easy to work with and demonstrated extensive knowledge of various neighborhoods, helping us find the perfect fit for our needs. Sophie went above and beyond by organizing virtual tours of the flats we were interested in and promptly addressing all our inquiries. When it came time to make an offer, she guided us through the process and provided invaluable insights to ensure our offer stood out. Sophie made us feel genuinely cared for throughout the entire experience, and we highly recommend working with her and the team.
Mariel · 18 June 2024
Agent replied · 22 October 2024
Dear Mariel, What a pleasure, thank you for your kind review. Wish you all the best in your new adventure here in London.Best wishes,Sophie
★★★★★ 5/5
TrustpilotVery competent agent to work with and always available to help.
I really enjoy dealing with Rosi and she responds to emails and queries much quicker than other agents I had in the past. Rosi is very sharp and seems to be someone who can work under pressure. She never seems overwhelmed even when she's very busy. When I call to ask for an immediate follow up she always picks up the phone and deals with my query effectively. I hope she will stay my agent as long as possible. She is also vey calm and polite when she talks on the phone.
Djey · 18 June 2024
Agent replied · 22 October 2024
Hi Djedjiga,Thankyou for your kind words and taking the time to leave a review, it is greatly appreciated. I look forward to continuing to work with you!Kindest Regards,Rosi
★★★★★ 5/5
TrustpilotBrilliant sales experience
I've recently sold my flat in South Kensington with the Old Brompton Road team and I'd like to say a big thank you to the sales team but in particular Nicole Jackson who has led the sale for me; she has been extremely communicative, efficient and helpful and has dealt with the issues that come up during a sale with the utmost professionalism. I have been pleased with the service from start to finish and could not recommend them highly enough.
Elizabeth · 4 June 2024
Agent replied · 22 October 2024
Thank you for your kind words, it has been a pleasure working with you. We wish you all the best in the future. Many thanks, Nicole.
★★★★★ 5/5
TrustpilotMany thanks Vinnie (the renewal) and Luke!
KF was my letting agent for the last 4 years including renewals. All went very well. For the most recent renewal I worked with “Vinnie The Renewal” who was particularly resourceful with good advices. Vinnie is a great professional with a strong knowledge of the trade. He is responsive to questions in a timely basis. Many thanks again Vinnie. On the letting side I have recently worked with Luke Hewens who is also an experienced professional. Luke gave me good advices on the market and worked very hard on the case. He and his team attracted a credible list of clients which is helpful under any circumstances. Many thanks again Luke
Thuy · 28 May 2024
Agent replied · 22 October 2024
Dear Thuy,Thank you for the great review.It has been a pleasure to assist you and we thank you again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat experience with Knight Franks
Knight Franks is an extremely professional and respected company, and working with them confirmed this for me. The property search in London can be quite difficult. Ellie Davis at Knight Franks was extremely helpful and got me into my beautiful new flat in less than 2 weeks time. I found that she was straightforward and easy to contact, and her whole team made the experience pleasant and even exciting. I’ve been in my flat for nearly 3 months now and I’ve never been happier in a home.
Hanna · 17 May 2024
Agent replied · 22 October 2024
Thank you very much for leaving a review Hanna, really kind of you. It is so great to hear you are enjoying the apartment so much too.Best wishes, Ellie
★★★★★ 5/5
TrustpilotA positive experience all round
A busy mum of two living far from my property, I was looking for guidance, honesty, integrity and support selling my one bedroom flat. The market was extremely unpredictable and I was uncertain whether I wanted to stick to selling or renting. Sian-Louise in sales was personable and down to earth and did an excellent job of marketing the property for sale giving me honest and genuine feedback on the process every step of the way. In rentals Fran Levy was equally personable and proactive giving me sound advice and genuine feedback on how best to put the property in its best light for the rental market. I felt both agents were incredibly attentive to my needs as a client and had such an honest caring approach, which is very important to me. Very grateful for all your hard work. Many thanks!
Jennifer · 28 April 2024
Agent replied · 22 October 2024
Dear JennyThank you so much for taking the time to write such a lovely review. It was an absolute pleasure working with you, and I wish you all the best with your flat!Many thanks, Fran & Sian-Louise
★★★★★ 5/5
TrustpilotAlways keen to help while looking at…
Always keen to help while looking at other option to let the property in a challenging market environment. Team is conducting their work on highest professional standards. We can only speak in highest terms about their work and respective relentless pursue of any letting opportunities
Valentin · 16 September 2026
Agent replied · 23 September 2026
Thank you so much for your kind words and for taking the time to leave us a review.
It has been an absolute pleasure working with you over the years, and we truly value the trust and loyalty you have shown us. Clients like you make what we do so rewarding, and we are grateful for the opportunity to have been part of your property journey.
On behalf of the whole team, thank you for your continued support. We always enjoy assisting you and look forward to working with you again in the future.
Best wishes,
Ascot Lettings
★★★★★ 5/5
TrustpilotAwesome and Extremely Helpful Team
I would really like to thank Sarah Rynne and Peter Pietrzak from the Wapping office for their help. I was able to acquire a rental property in a short time span. Peter helped me with the viewing and answering my initial questions. He had very good knowledge of the place he was showing me. That helped me to make a quick and well informed decision.Sarah helped me with all the next steps leading to me getting my tenancy finalised. She was really helpful in answering my volumes of questions. She was always very patient and was happy to help with a smile. Thank you so much.
SRI · 23 April 2024
Agent replied · 22 October 2024
Hi Sri Bharat,Thank you for such a kind review. It has been a pleasure spending time on the phone to help you with your questions and work towards your move in with you.We wish you all the best and hope you settle in well. Please do get in touch again!Kind regards,Sarah & Peter
★★★★★ 5/5
TrustpilotJocelyn Zhang is very professional and…
Jocelyn Zhang is very professional and outstanding!I am an overseas landlord. I had a very unpleasant experience with my unpaid tenant and the damages he created in the flat when the lease ended on 29/2/2024. I was tremendously upset at that time.However, my property manager Jocelyn has been helping me through these tough days. She worked very hard on all issues especially on the electricity supplier which was a pain. she got every issue sorted with patience. She has consistently delivered high-quality work and most of all she is responsive and always keep me updated.Huge thanks to her efforts.Jocelyn is outstanding that deserves recognition and appreciation.Keep up the good work, Jocelyn !
Pretty · 26 March 2024
Agent replied · 22 October 2024
Hi Vivian, Thank you very much for taking the time to provide this review and it's been a pleasure working with you. I will continue to provide the same service to you. Kind regards, Jocelyn.
★★★★★ 5/5
TrustpilotSophie is great!
Sophie has been amazing with us. We were running on a tight deadline and she managed more than 10 viewings for us within 2 days. She was always prompt with calls, text and emails and always did it with great energy and attitude.. which was much appreciated at a stressful time. I will surely get in touch with her for further leases we will need in the future.
Fatima · 16 October 2024
Agent replied · 22 October 2024
Thank you so much for your kind words, Fatima. It was an absolute pleasure working with you and your father. Please do reach out in the future if you need any further assistance at all and I would be delighted to help.Best wishes, Sophie
★★★★★ 5/5
TrustpilotGreat and reliable service
Great and reliable service. Due to circumstances I wasn't able to come for a physical viewing of the flat, but Konrad Kruk made sure to send all the necessary information I needed to make a good decision through recordings and pictures. Nicole Fingerhut helped me through the process of signing the contract and quickly provided me with all useful documentation. They were very transparent on where we were in the process and always kept me informed and updated.
Eline · 19 April 2024
Agent replied · 22 October 2024
Thanks so much for taking the time to leave us a 5-star review. Really appreciated!Thanks,Konrad and Nicole
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