Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Benjamin · 17 May 2026
Agent replied · 27 May 2026
Dear Benjamin,
Thank you very much for your kind words- I really appreciate you taking the time to write a review.
It was a real pleasure working with you, and I am glad I could help you find the right place.
Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future.
Kindest regards,
Louna
★★★★★ 5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Andrew · 28 September 2026
Agent replied · 22 October 2024
Andrew,
It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me.
Wishing you all the best, and thank you again for taking the time to leave a review!
Lety
★★★★★ 5/5
TrustpilotDomnita has been such a great property…
Domnita has been such a great property manager. Regular and clear communication, actions any issues as quickly as possible and both professional and pleasant to deal with.
David · 16 June 2026
Agent replied · 23 June 2026
Dear David,
Thank you very much for your kind words!
It is a pleasure to work with you.
Kind regards,
Domnita
★★★★★ 5/5
TrustpilotExcellent rental management
In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!
Sylvia · 19 December 2025
★★★★★ 5/5
TrustpilotHighly professional and personal service
Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.
Martin · 15 September 2026
Agent replied · 23 September 2026
Dear Martin,
Thank you so much for your kind words and continued support. It was a pleasure assisting you once again.
I’m delighted that we were able to secure a tenant so quickly and that you felt supported throughout the process. David, the team and I always strive to make every tenancy as smooth and stress-free as possible, so it's particularly rewarding to receive feedback like yours.
We truly value the trust you have placed in Knight Frank over the years and are grateful for the opportunity to continue working with you. We look forward to assisting you again in the future.
With best wishes,
Robert Lerner
Head of Hampstead Lettings
★★★★★ 5/5
TrustpilotSarah Gunn is a brilliant agent
Sarah Gunn was the most amazing agent. Nothing was too much trouble, she liaised with the developer brilliantly, provided access to the property when I needed it and was super friendly.
Michelle · 6 May 2026
Agent replied · 27 May 2026
Hi Michelle,
Thank you so much for your lovely 5-star review! It was a pleasure helping you find your new home and I'm so pleased everything went smoothly.
Best wishes
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
TrustpilotLety Lupi is an excellent adviser
Lety Lupi is an excellent adviser, very responsive, thorough and considerate.
From · 10 September 2026
Agent replied · 23 September 2026
Providing a positive experience for our clients is always my priority, and your feedback is greatly appreciated. Wishing you all the best, and please don't hesitate to get in touch if I can help again in the future.
Lety
★★★★★ 5/5
TrustpilotSuper Efficient Tenancy Renewal
I recently had my tenants’ contract renewed and was really impressed with the support from Debbie in Referrals. She contacted me proactively well ahead of the renewal date, had already spoken to the tenants about their intentions, and clearly explained the impact of the new Renters’ Rights Bill from a landlord perspective. Professional, thoughtful and genuinely engaged, a very different experience from other agencies where the process felt much more transactional.
J · 17 June 2026
Agent replied · 23 June 2026
Dear Julia
Thank you for taking the time to write a review - it’s very much appreciated.
It was a pleasure working with you, and I look forward to assisting you again next year.
Kind regards
Debbie
★★★★★ 5/5
TrustpilotRental contract renewal
Rental contract renewal. Vinoath Selvakumar has been very professional and helpful in ensuring the process run smoothly. He was very proactive in driving the renewal process forward. At all times he was polite and informative.
Tina · 18 March 2026
Agent replied · 20 March 2026
Dear Tina,
It was a pleasure to assist you in your renewal.
Thank you again for choosing Knight Frank.
Kind regards,
Vinnie
★★★★★ 5/5
TrustpilotGreat experience and quick
We had such a great experience working with Katie Shaw. She was incredibly quick, responsive and kind throughout the whole process. She kept us in mind for our very specific request and eventually found us a home in exactly the area and building we wanted, something we honestly didn’t expect. She completely exceeded our expectations!
Mark · 29 September 2026
Agent replied · 22 October 2024
Dear Mark,
Thank you very much for such lovely feedback! I am so pleased that we were able to help you with your search and find you the perfect place! Good luck with the move!
All the best,
Katie
★★★★★ 5/5
TrustpilotThank You Walid
I can't say how impressed I've been with Walid. From day one, he's been on the ball and just so honest and transparent throughout the process. He's answered every question with patience, has kindly made multiple trips to the property as I forgot to take measurements for furniture and was always available when I needed any kind of assistance. In my time in London, I've never met someone more dedicated to his job and just so passionate about the people he engages with - thank you Walid, I wish there were more realtors like you!
Mena · 12 November 2024
Agent replied · 28 December 2024
Dear Mena,Your review and kind words are very much appreciated. I’m grateful for your patience, cooperation, and trust.Here’s to a fruitful relationship.Best, Walid
★★★★★ 5/5
TrustpilotExceptional Service and Support
Katie Shaw provided an outstanding level of professionalism and support throughout the entire process. Her friendly and proactive approach made every step seamless and stress-free. Katie’s deep knowledge of the market and her ability to provide clear, sensible advice were invaluable to us. She worked tirelessly to secure the best outcome for our needs, ensuring everything was handled with competence and efficiency. It’s rare to find someone who combines expertise, dedication, and warmth in such a genuine way.We couldn’t be happier with the experience and highly recommend Katie Shaw to anyone looking for top-notch service.
Hande · 1 November 2024
Agent replied · 28 December 2024
Dear Hande,Thank you so much for such lovely feedback! It was such a pleasure working with you, I am so pleased that I was able to help you with your search and find your new home. Wishing you all the best, Katie
★★★★★ 5/5
TrustpilotExcellent
Jordanna and her team sold a flat for us and soon after helped us find another project. Throughout the sales process, Jordanna was exceptional, and she continued to provide great support during the buying phase, even while representing the seller. Having purchased several flats in recent years, I really appreciated how Jordanna was proactive without being overly aggressive, something many London agents often misunderstand. She’s a fantastic estate agent, and I look forward to working with her again in the future.
Joshua · 31 October 2024
Agent replied · 28 December 2024
Dear Joshua, Thank you for the kind review. It has been a pleasure, and we look forward to working with you again very soon!Kind regards,Jordanna and the Knight Frank South Kensington team
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Lexi Solt, who made our flat-hunting experience very pleasant. She was super responsive from the get-go, quickly answering all my questions and ensuring I felt supported throughout the exchange. What stood out the most was how consultative she was when she showed us around the property, she took the time to truly understand what I was looking for and what we needed in a new home.During the viewing, Lexi actively showed me around the flat, answering all my questions with enthusiasm and insight. She genuinely helped me figure out if the flat made sense for our needs, rather than just trying to rush through the process. Her positive attitude and energy made the experience enjoyable and easy.Also, her tech-savvy approach made her stand out. She sent me a pin on WhatsApp to ensure I knew exactly where to go, which made coordination super quick and easy. I highly recommend Lexi to anyone in search of a new flat!
Sonia · 23 October 2024
Agent replied · 28 December 2024
Hi Sonia,Thank you so much for your really kind feedback. It was lovely to meet you, and I am so pleased that you had a good experience! If I can ever be of further help, then please do reach out and I’d be absolutely delighted to assist.Thank you again and best wishes,Lexi
★★★★★ 5/5
TrustpilotOur first property purchase in London
My wife and i just completed our first property purchase in London with the help of Jade Leyens. This was not an easy process to say the least and we hit few snags along the way and we were at risk at one point of losing the property. However, from the day we reached out to Jade to register our interest in the property till the day we completed the transaction, Jade was with us along the way. She was patient, helpful and flexible. No doubt she was under pressure from the seller that she was representing, and some of that was passed on to us but that's her job at the end of the day. Jade truly provided us with a 5 star experience, she accommodated all of our requests, answered patiently all of our questions, and connected us with solicitors, insurance agents, interior designers. She represented the best interest of her company, the seller and provided a one stop shop service for us which is greatly appreciated.
Elias · 22 October 2024
Agent replied · 28 December 2024
Dear Elias,Thank you for your kind testimonial. I’m delighted that my network of recommended professionals has been valuable to you in the journey of finding your new home. I look forward to celebrating with you both when you arrive in London!Kind regards,Jade & the Knight Frank Kensington team
★★★★★ 5/5
TrustpilotThank you Lucy and Team
We had a great experience working with Lana, Lucy, and Kyrsten. They accommodated all of our special requests, payment timelines and prepared the handover of the property as we needed. The entire move-in process was handled smoothly and professionally, from organizing multiple viewings to making sure every detail was taken care of. They were responsive, helpful, and made what could have been a stressful process feel easy and well-managed. Highly recommend their service!
A.M · 18 May 2026
Agent replied · 27 May 2026
Thank you so much for your kind words.
It has been a pleasure helping you find a new rental.
Best wishes,
Lucy, Lana and Kyrtsen
★★★★★ 1/5
TrustpilotMove in nightmare
Property was very dirty, with appliances not working, full of issues, and work that was part of the tenancy agreement wasn’t carried out. Check in was late by several hours. Following up on fixing things with the property manager afterwards is a nightmare as they are non responsive most of the time.
Joao · 22 June 2026
★★★★★ 5/5
TrustpilotReliability and peace of mind
I was being looked after by Ava who I found to be most helpful during my 6 years as a tenant. Prompt in her response, always available to discuss issues and very quick to come with solution and at all times kept things very friendly and professional. Reliability and peace of mind are 2 words that comes to mind when I think of the support she gave me
Seyed · 17 June 2026
Agent replied · 23 June 2026
Dear Seyed,
Thank you so much for your kind words, it’s been our great pleasure supporting you over the years staying with us. I wish you all the very best for the future, and please do keep in touch.
Best regards,
Ava
★★★★★ 5/5
TrustpilotSophie was brilliant!
Sophie Alexander was brilliant! Friendly, warm, efficient and always willing to help - I'd recommend her to anyone looking for a great space in Chelsea!
Chris · 8 May 2026
Agent replied · 27 May 2026
Dear Chris
Thank you so much for your lovely review. It was a pleasure to help and I’m so pleased I could find your family something in such a gorgeous location.
Best wishes
Sophie
★★★★★ 5/5
TrustpilotWe would like to sincerely thank Jason…
We would like to sincerely thank Jason Ugg and Jordan Cook for being by our side throughout such a difficult and stressful rental process.
Arzu · 15 May 2026
Agent replied · 27 May 2026
Hi Arzu,
Thank you very much for your kind review, both myself and Jason are glad we were able to be of service. We wish you and your family all the best in your new home.
Kind regards,
Jason and Jordan
★★★★★ 5/5
TrustpilotSeamless Process and Great Support from Lety
The whole move in process was great for us with everything taken care of by the team. A particular mention to our property manager, Lety Lupi, who has helped resolve some of the issues we found over the first few weeks. Lety has constantly been following up with contractors on our behalf to ensure all the work gets done promptly and throughout the whole process has been a joy to speak to.
Hugo · 8 May 2026
Agent replied · 27 May 2026
Dear Hugo, thank you very much for your kind words and for taking the time to leave such a positive review. I’m really pleased to hear that your move-in experience went smoothly and that we were able to resolve the initial issues promptly. It’s been a pleasure assisting you, and I’m glad the support and follow-ups made a positive difference. Wishing you every happiness in your new home, and please don’t hesitate to get in touch if you need anything further.
Regards
Lety
★★★★★ 5/5
TrustpilotTenant feedback
Tenant feedback: Leti Lupy has been amazing, super responsive and she has been the best person we have worked with! I enjoy working with her as she is punctual, dependable, and manages repair expenses well.
VH · 22 September 2026
★★★★★ 5/5
TrustpilotOutstanding help from Louna!
I can't recommend Louna highly enough! She went above and beyond in helping me search the perfect apartment. Louna took the time to understand exactly what I needed, and she didn't just stop at showing me listings. She even measured the dimensions of doors and lifts to ensure that my piano would fit, a detail that could have easily been overlooked by others.Her attention to detail and dedication to making sure everything was just right truly set her apart. It was clear that Louna genuinely cared about finding the right home for me, not just making a quick sale. I am really thankful to her!If you're looking for someone who will go the extra mile, Louna is the estate agent you need!
Customer · 16 August 2024
Agent replied · 22 October 2024
Your words mean a lot to me Yerzhan. Thank you for taking the time to write this review. I wish you the very best in the new apartment and we are looking forward to helping you with your property purchase in due course.Kind regards,Louna
★★★★★ 5/5
TrustpilotI recently had the pleasure with Louna…
I recently had the pleasure with Louna as my estate agent, and I couldn't be more satisfied with the experience. From the very beginning, she demonstrated exceptional professionalism, deep market knowledge, and a genuine dedication to finding the perfect property for me. Her communication skills are top-notch; he kept me informed at every step of the process and was always available to answer any questions I had. Her attention to detail and commitment to understanding my needs made the entire process stress-free. I highly recommend Louna to anyone as she goes above and beyond to deliver outstanding service. Thank you, Louna, for your exceptional help and expertise for helping me securing this incredible flat!
Long · 14 August 2024
Agent replied · 22 October 2024
Dear Tim,Thank you very much for your kind words. I am pleased you secured this beautiful loft and I wish you the very best for the future. Kind regards, Louna
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.