Dixons Estate Agents Solihull Sales reviews

★★★★★ 1/5

Google

Extremely disappointed experience My first one star review. I had an incredibly frustrating experience (and still am) with this estate agent, renting out my property in November 2023. Communication was poor, service was subpar, and hidden fees appeared out of nowhere, making the entire process unpleasant. The area manager does not have any interpersonal skills to deescalate the situation nor the experience to lead her team. Please read the fine print, as it revealed a lengthy 24-month contract, which I am now stuck with. Be aware.

Mohan · 25 February 2024

★★★★★ 5/5

Google

Had a viewing with Hannah she was very friendly, gave us great service, answered all our questions, super informative, very good and knowledgeable at her job.

Maimie · 17 January 2026

★★★★★ 5/5

Google

We have just completed on the purchase of a house through Dixons in Solihull, and the process with the whole team couldn't have been smoother. Karen Jones, the Branch Manager, always makes time for us, and is efficient, professional, straight-forward and very approachable. Her team who managed the process through were also really efficient and friendly too (Emma and Julie), all with good local knowledge. Thanks Team.

Oysten · 24 October 2017

★★★★★ 5/5

Google

Dixons were very helpful in sorting our move and making sure everything went smoothly! Very pleased with the service and a big thank you to Darnish in particular who went above and beyond for us!

Bryony · 27 November 2023

★★★★★ 5/5

Google

Very helpful, informative, supportive and got our mortgage application/offer turned around and approved in a couple of days!

Shamas · 17 March 2026

★★★★★ 5/5

Google

Excellent service, Richard Holden made the experience of selling my house stressless in a very stressful environment .

Simon · 1 October 2024

★★★★★ 1/5

Google

Had an appointment to view a property and Dixons didn’t show up. We called multiple times, no answer. No reply to our voicemails. We travelled from very far and wasted time and energy. Landlords be aware before appointing them.

Onereviewatatime · 5 September 2025

★★★★★ 5/5

Google

I was finding it difficult to find a place until I found Jess and Maggie from DIXONS. Two of the most helpful and professional people I have ever met. They made it easy for me to sort out a place to live and I can’t thank them enough. If you need a home they will make it happen. I’m lucky I found them.

Colin · 11 November 2024

★★★★★ 5/5

Google

Very helpful in selling mum's house and a special thank you to Dan and his team. It was a long and stressful experience for myself,sister and brother but it was made easier from the team

Louise · 23 October 2023

★★★★★ 5/5

Google

We had a wonderful experience here, everything was professional and very well explained. An especially big thank you to Darnish who was very attentive to us. Will definitely be recommending in future!

Katherine · 27 December 2023

★★★★★ 1/5

Google

Bought my first property in September and have told everyone not to use this estate agent!!!! False information. They firstly didn't have the correct information when selling to property to me. I was initially told the wrong amount for the maintenance charge. It ended up being £30 extra a month than i had budgeted for. I was also told there was no ground rent needed to be paid until 2030. This was also false information as i now have to pay ground rent from 2024. All this information was found out in the last stages of purchasing the property so there was not a lot i could do about this. The estate agents obviously wanted the property gone, hence why they sold under false information. No service provided after sale went through. When the sale was completed i picked up 1 singular key and nothing else. Not sure what all these goody boxes everyone has mentioned but i didn't receive one. I wasn't told of any burglar alarm code but this was set off. It took me a week to get this sorted. I had to take the fuse out because no one could help me with finding the code. I wasn't given any key to the back door, no keys for the windows, i wasn't told where i could find my gas and electric meter either. Dixons did absolutely nothing. I then had to visit the store and spoke to someone who said they would follow up - they never did. My property was also up for sale with another estate agents. I reached out to them for help and they were able to provide me with a lot more information and support than Dixons did. So if you are looking for a great estate agents then try Xact. They also sympathised with me and after explaining my situation they were shocked at the service i had received. Inhouse mortgage advisor Would also not recommend this service. Was told i had to pay a lifetime fee of £599 - i later found out that this was an option but i wasn't told this at the time. Also once you secure your mortgage, the communication stops. Won't even point you in the right direction. Overall, being a first buyer it would have been nice to have some support and communication from the estate agents but i received the complete opposite as well as false information which has heavily put me out of pocket.

Emily · 27 December 2023

★★★★★ 5/5

Google

I can't thank Ian enough. They helped me secure my first mortgage when no one else could. His expertise and dedication made the process smooth and stress-free. Highly recommend!

Arildo · 25 February 2024

★★★★★ 5/5

Google

We had an excellent experience with Jess from Dixons. She was very professional and friendly. Thanks to her help we found the perfect property in area we wanted to move to, quickly and without any stress. Highly recommended!

Ahjaz · 3 September 2025

★★★★★ 5/5

Google

All members of staff are very friendly and helpful. I used their services to get the best mortgage deal. Alexander Hodson guided me extremely well thought-out the process. Being a first time buyer it can be really frustrating but having a mortgage adviser like Alex there to answer all my questions was very helpful! I highly recommend Alex to first time buyers 👍

Fahad · 10 January 2019

★★★★★ 5/5

Google

It was comforting to know that we always had someone available to answer our question. Darnish was super helpful and made a should be a stressful change so much easier.

Mahamed · 9 January 2024

★★★★★ 1/5

Trustpilot

DO NOT USE DIXONS SELLYOAK- we rented…

DO NOT USE DIXONS SELLYOAK- we rented our house through DIXONS SellyOak for 1 year. Our house was to be managed and agreed regular contact to keep us updated that the house was in the immaculate condition it was given to them. The property was not monitored or maintained there was no contact from the agents or visits undertaken until we complained following a visit to the property. We ended the contract for the tenants to leave at the end of their contract. Another month in our house. We entered the property which took us 5 days to clean with faeces down the radiators and all over the floors. Damaged high gloss kitchen bathroom suite dirt and grime everywhere. The deposits team awarded us £270.00 to replace and repair although they had the cheek to still take their management fees. Complaints are a waste of time it’s just an email process. I would not recommend DIXONS as an agent for renting buying or selling they are useless !!! They don’t look after your home at all they are just happy to make a quick buck - robbers 🤬🤬🤬🤬.

Lisa · 2 May 2025

★★★★★ 5/5

Google

The lettings teams have been absolutely fantastic, fast and efficient in all aspects of property rental, I would love to say a special thank you to Lauren for all her hard work and support in making property rentals smooth and efficient, many thanks

Singh · 9 January 2023

★★★★★ 5/5

Trustpilot

A big thank you to all of the team for…

A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.

Gurjinder · 3 May 2026

★★★★★ 5/5

Google

Just want to thank the team at Dixons Solihull Lettings for providing me with help and advice. Special thanks to Darnish for answering all questions I had. Overall great service!

Rainbowhouse · 27 December 2023

★★★★★ 5/5

Google

The whole selling experience (7 weeks from viewing to completion) was great. Richard and Vicky kept us constantly updated. We would definitely recommend Dixons. They are both professional and caring.

Pauline · 27 December 2023

★★★★★ 5/5

Google

We were very impressed with the service we received from Dixons Solihull. Lauren was our main contact throughout the process. Lauren was professional, caring and very understanding The letting application process was quick and easy to complete. We were kept informed throughout each step. We would definitely recommend Using this service. Thank you Lauren for your support.

Julie · 23 October 2020

★★★★★ 1/5

Trustpilot

Would give 0 star if could

Would give 0 star if could. This Estate Agents has no idea to sell a property. Four times had to contact them to get the description and price corrected. It was beyond belief how wrong and incompetent they were with the handling of our sale. They put it on the internet to sell without reading what they had actually put and they had put incorrect price twice, probably losing out on a sale. In the end we had to withdraw. There was no apology no response to our numerous emails and texts. Very unprofessional. Wasted months of possible lost sales. Cannot recommend from our view and experience.

Pat · 1 June 2022

★★★★★ 5/5

Google

We've just bought a property through Dixons in Solihull and the agency team and especially Julie were fantastic during the last few months by helping us, giving us regularly feedback and chasing things to be done in a smooth and efficient way. I will highly recommend them for sure in the future for their professionalism and work ethic, which is rare these days

Kiril · 24 October 2017

★★★★★ 5/5

Google

Jessica at Dixons has been amazing to deal with, she has made the potentially stressful process of finding a rented apartment incredibly smooth and easy.

Rayyan · 17 December 2025