Trusted Agent profile · Solihull
★★★★★
497 reviews across 2 platforms
70 Poplar Road, Solihull, B91 3AB, B91 3AB
Dixons Estate Agents's office in Solihull, at 70 Poplar Road, is rated 4.1 out of 5 across 497 reviews on two platforms, including 315 Google reviews rated 4.6.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleI recently had a great experience, spoke to Stacey she was really helpful in registering my details and explaining how the rental market works. Thank you
Many thanks for the fantastic 5* review Keeley. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotFake electrical certificate was given when bought a house through Dixons in Yardley
Bought a property through Dixons has a first time buyer and even decided to use David Smith for my Mortgage and I can say what a lovely man he is, he did all the hard work and running around, kept me updated at all times right until I had my house keys so thank you to him, will definitely be using him again and recommending him to all. When initially putting an offer on the house, I felt when it came to the price Zoe was playing on the fact I really liked the house and wanted it and so games were being played and I ended up paying £5k over the asking price which I really regret because when moving into the house, I found so many problems. When I spoke to Zoe about dodgy Electric work with a fake certificate given, she ignored it and said she can't do anything, even thou the person who sold the property is well known to Dixons. Highly advise everyone to paid and get a survey completed and not just rely on the Bank to theirs. Elite Properties LTD is the company that's sells house through Dixons with fake electric certificates.
1/5
GoogleBooked a viewing in on a property that we were very interested in for exactly 16:40 on 14/04/24 - the property was a 15 min drive from where I am currently based, at exactly 16:38 I received a phone call from Dixons Solihull only to be notified that the property has now been sold and my viewing is now cancelled??! very very unprofessional and as a first time buyer 1 lesson learnt which is stay away from Dixons - I even received a text message reminder hour or so before the viewing time as a reminder. Again bad service.
Dear Ranj Singh, we apologize for the inconvenience you experienced with your viewing appointment. We strive to provide excellent service and regret that this was not your experience. Your feedback is valuable to us, and we will use it to improve our processes. Thank you for bringing this to our attention. We would ask you to contact us so we can discuss this with you via our compliance team review@countrywide.co.uk kind regards, Lucy, Customer Relations.
5/5
GoogleIan was so helpful as a first time buyer! He really put me at ease with the whole process and he clearly loves what he does. I couldn’t recommend this team more!
Many thanks Natalie Hanson for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCannot thank Amy and the team enough for going above and beyond in getting our tenancy sorted and over the line especially when 1 or 2 issues cropped up right at the end. Absolutely would recommend Dixons Solihull from a tenant perspective.
Thanks Michael for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleMillie at Dixons was absolutely fantastic! Her professionalism and excellent communication throughout my experience with Dixons have been outstanding. She was consistently proactive, transparent, and a pleasure to deal with. It's clear she really cares about her clients. Highly recommended.
Thank you for sharing your positive experience with Dixons and specifically Millie! It's reviews like this that make our day. We're so glad to hear that she went above and beyond to provide outstanding service. We'll make sure to pass along … More
5/5
TrustpilotHolly was a star
Holly was a star, really helped with my renting process and kept me up to date with everything that was going on. Would highly recommend
5/5
GoogleCannot recommend Ciara at Dixons enough! Ciara was incredibly helpful with our search for a property before Christmas, taking the time to notify us of new properties on the market, responding to queries quickly and taking a special interest in making sure our requirements were met. Her input really helped the process along and made us feel supported during a sometimes disappointing search. Thanks again Ciara! Laura & Andrew
Hi Laura, thank you for your 5* review. I am delighted to read how helpful and supportive Ciara was in your search for a property. Thank you for your kind words and i will ensure they are passed on to Ciara and the team. Best wishes Lucy
5/5
GoogleJess B is amazing , she is kind and courteous and will provide any help you need within reason of course. She really made us feel comfortable and she was really accommodating, keep doing what your doing Jess ! You deserve a pay rise !!!
Thank you so much for your kind words, it means the world to us! Jess truly is a gem and we're lucky to have her on our team. We'll make sure she knows how appreciated she is and we'll definitely take your suggestion for a pay raise into consideration. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCan't thank Joshua enough for the professional and efficient manner in which he has handled all my queries, repairs and the tenants, in managing my property.
angelina enchill thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIan their broker gave an excellent efficient service and would definitely recommend
"Thank you for the kind review! We are so glad to hear that Ian provided you with excellent and efficient service. We take pride in our team and appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleBig thanks to Ian Walker at dixons it's been stressful at times but his reassurance and experience got me through this
Many thanks Saad for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience with Dixons Solihull has been truly delightful. From the initial conversation about renting a property to moving in and subsequent services, I have been thoroughly impressed. I must commend Darnish and Amy from Dixons Solihull for their outstanding efforts.
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleDal Bains, Property Manager reacted to my maintenance issue very quickly and got an engineer out as soon as he could. I had 2 phone calls from Dal to see how l was before and after the repair. He was very concerned about me. Thank you Dal . Kind Regards Kate TiptonPositiveResponsiveness, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a phone call today with Hannah and she was very informative. I will be getting back in touch with her to sort out a viewing as she was excellent
Thank you for sharing your experience with Hannah. We're thrilled to hear she was informative and excellent during your phone call. We can't wait to assist you further in finding the perfect viewing. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleHad a wonderful experience speaking to Hannah over the phone she answered all my questions and was super polite. Will definitely be getting back in touch to arrange my viewing.
Thank you for sharing your positive experience with Hannah! We are thrilled to hear she provided excellent service. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleThe viewing was done by Darnish which went smooth and all questions were answered promptly. The process after which was also taken care very well without any issues. Thank you Darnish for finding us our home.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmy and Darnish are Legends! They honestly couldn't do enough to help me. Everyone knows how stressful moving home can be but these 2 take that stress away! And made it a breeze. Thank you so much both. Really credit's
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDixons Solihull Lettings team were quick to find me tenants, and kept me informed during the whole process. Special thanks to Darnish and Amy for their help. Will 100% recommend everyone to use them. Top service and such friendly staff.
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleAmy and the team at Solihull Dixon’s were extremely helpful and professional from start to finish. Amy was very efficient and given the short time scales I had to move, she pulled all the strings to get me in. The house is perfect, thank you again for making this usually stressful journey so enjoyable! I would recommend Dixon’s Solihull to anyone looking to move.
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleWhen I arrived UK, I urgently needed to find a place to stay long-term. I found a house through Dixons Solihull. The staff were very helpful, efficient and professional. Although the process was complicated, I was able to move in the house in a week's time. I am sure they must have put in a lot of effort to make it happen. Very thankful indeed! (Jan 2023) Recently, the locks of my rented house needed repairs. I reported the case through their online reporting system. Miss Natasha handled my case swiftly and found me a contractor. Throughout the process, she followed it up closely. And when the contractor was slow in answering, she chased after them herself. Miss Natasha never forgets the case in hand, but will follow it through to the very end. Very appreciated! (July 2023) One year tenancy quickly came to the end. It was time to go. After checking out the house, Miss Sorsha followed my case. She quickly sent the check-out report to me and to the landlord. Once she got an answer from the landlord, she immediately communicated with the parties concerned in order to have the rental deposit released. What is more important than getting back the deposit when the tenancy ends? Miss Sorsha did everything promptly. Thank you so much! (Feb 2024)
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDixons Erdington Letting Services
Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification.
5/5
GoogleI recently rented a property though Dixons, and I would recommend anyone to do so . They were highly professional and very helpful when I needed their assistance. They also went above and beyond to ensure we could move in as quickly as possible which helped us out massively! With special thanks to Amy, Lauren and Mia for all of their help! :-)
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleJoshua has been amazing at resolve all the issues at my property always keeping me updated and resolving everything in a timely manor
Thanks for the excellent 5* review Nathan! Best wishes, Lucy, Customer Relations.
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