Dixons Estate Agents Solihull Sales reviews

★★★★★ 5/5

Google

Ian Walker, Senior Mortgage & Protection Advisor at Countrywide Mortgage Services, delivers an exceptional standard of service. After struggling with others to secure a mortgage, Ian succeeded where others couldn’t, making what once felt impossible a reality. From start to finish, he delivered an outstanding level of support, combining professionalism, deep expertise, and genuine care. He took the time to explain every detail clearly and patiently, ensuring we fully understood our options at each stage. His guidance turned what could have been a stressful and complex process into something straightforward and manageable, giving us complete confidence in our decisions. Ian’s dedication, responsiveness, and attention to detail truly set him apart. If you’re looking for someone who goes above and beyond to achieve results and support you every step of the way, Ian is simply outstanding.

Taha · 15 April 2026

★★★★★ 5/5

Google

I cannot recommend Ian Walker my mortgage broker highly enough! He is incredibly efficient and reliable. Due to sellers withdrawing, I ended up needing to arrange three different mortgages in just six months, and Ian handled the entire process flawlessly every single time. He managed every issue that cropped up, from dealing with expired offers to proactively contacting banks to update our rates as market interest rates dropped. The speed at which he handles documentation is amazing, we often had a formal offer back in just a few days. Ian is extremely responsive and always kept us updated; I never had to chase him once. If you want a broker who stays ahead of the game and makes a stressful process feel easy, Ian is your person. Highly recommended!

Ying · 20 March 2026

★★★★★ 1/5

Google

AVOID AVOID AVOID! The viewing with Hannah was fine and she was lovely. But after paying the deposits, first month's rent in advance and getting the keys it had all gone wrong. The boiler broke, the landlord left his belongings behind and is using the space i pay rent for for his car, then i find out my balcony has to be ripped up because of a leak into the apartment below. Raised multiple times with Jess and keep getting ignored. I have my own property to let out, which they know about, and there is no way I will let these cowboys manage it for me because the way they treat tenants is disgusting!

Emma · 17 February 2026

★★★★★ 5/5

Google

Currently going through the process of buying my first property and wanted to give thanks to the team at Dixons Countrywide for helping me on the way! Big thanks to Chloe Potter for her help when viewing the property and for being patient with me while I deliberated on making an offer! And to Ian Walker for his professional attention-to-detail on advising and recommending a mortgage deal. It may have been cold and icy outside when I first visited the office, but got a warm welcome on the inside. Thank you all for making what I thought would be a daunting experience a smooth and pleasurable one!

Stuart · 17 February 2026

★★★★★ 5/5

Google

While my search for the rental property to negotiate the final deal, I found the  communication on phone and email very efficient and professional. The amazing offer for the Zero Deposit Guarantee Scheme made my life easier to deal with financial stress. Particularly, Maggie and Jess have been very helpful with providing the information timely, responding to my questions as dedicated professionals and thanks a lot for making my move truly a hassle- free experience.

Shah · 17 December 2025

★★★★★ 5/5

Google

My wife and I received our keys to our new home and we are very pleased and excited to start this new chapter of our lives together. We of course could not have done it without Jess from Dixons who we have dealt with from the start and has been fantastic in getting us the home we have dreamt of. Jess has been very professional, very hardworking throughout the process and just a great person to deal with which has made our lives a lot easier. As we all know, finding a property can be extremely stressful so it’s situations like this that make a big difference. Thank you again Jess for all your great work, it’s much appreciated.

Assad · 24 September 2025

★★★★★ 5/5

Google

We recently had the pleasure of viewing a house, and I cannot say enough good things about our experience. The representative who assisted us (Jessica Blyth) was truly amazing. She was incredibly helpful, kind, and always available to answer our calls and questions. Her professionalism stood out, making the process feel smooth, quick and enjoyable. It was clear that she is dedicated to her clients, and her sweet demeanor made us feel comfortable. We are grateful for her assistance and highly recommend her services to anyone looking for a home Thank you Jess

Khadija · 24 September 2025

★★★★★ 5/5

Google

I cannot recommend Vicky and the team at Dixons Solihull enough. Vicky has been absolutely incredible throughout my purchase, proactive, professional, and went above and beyond (even working extra hours before her holiday!) to ensure we exchanged on time. Her communication was faultless and she made a stressful process feel seamless. 5 stars!

Georgiana · 3 April 2026

★★★★★ 5/5

Google

Rebecca has been exceptionally professional, friendly and very helpful in the process up to and including my recent house move. I have no doubt her support and assistance will continue during my rental tenancy contract. Since Harry took over as Property Manager in the Rental Dept , he has acted in a very professional, efficient, considerate and friendly manner throughout. I do hope Harry will continue to manage the property for the foreseeable future!

Lynne · 4 September 2025

★★★★★ 1/5

Trustpilot

Unprofessional

Agent delayed viewing booking by 10 minutes, then proceeded to be another 25 mins late. Unresponsive over texts, didn't introduce themselves and even had to have my appointment with another potential tenant at the same time due to delays. I found this absolutely unprofessional as they should have at least had the courtesy to do this 1-1. They did not have enough information about the property and felt very rushed to leave. Property was also not cleaned before the viewings, very off-putting state unlike as shown in listing photos.

Hannah · 12 March 2026

★★★★★ 5/5

Google

Jessica has been so wonderful during the whole process of confirming our first rental. She has guided us in every step and always answered any questions we have. Moving out first time is always daunting, but Jessica has made the whole experience so much better for us. She has made me really favour Dixons! Will definitely recommend!

Rukhaya · 17 December 2025

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID! The viewing with Hannah was fine and she was lovely. But after paying the deposits, first month's rent in advance and getting the keys it had all gone wrong. The boiler broke, the landlord left his belongings behind and is using the space i pay rent for for his car, then i find out my balcony has to be ripped up because of a leak into the apartment below. Raised multiple times with Jess and keep getting ignored. I have my own property to let out, which they know about, and there is no way I will let these cowboys manage it for me because the way they treat tenants is disgusting!

Emma · 6 February 2026

★★★★★ 5/5

Google

We were recommended to Dixons through Maggie. Ian helped us with our mortgage and has been supportive and helpful throughout the whole process. Including making the offer, insurances and following up with solicitors. His support has made this journey a lot more smooth for me and my partner. Thanks Ian.

Kirsty · 17 January 2026

★★★★★ 1/5

Trustpilot

Hannah is the most disgusting person…

Hannah is the most disgusting person ever, I'm actually regretting giving her a good review, she has stolen my money and blamed me for not meeting certain requirements after i provided everything she needed, if certain requirements weren’t met then no problem, give me back my money and ill look elsewhere, dixons is trash and the service is trash, wouldn’t recommend it to anyone, they will steal your money and blame u for it,

Mohammed · 20 March 2026

★★★★★ 5/5

Google

I highly recommend Ian Walker, Senior Mortgage & Protection Advisor at Countrywide Mortgage Services. Ian was professional, knowledgeable, and supportive throughout the entire process. He explained everything clearly, ensuring we fully understood our options and felt confident in our decisions. A truly first‑class service. Marin

Marin · 17 January 2026

★★★★★ 5/5

Google

Outstanding support from start to finish. Maggie and Jessica were instrumental in finding new tenants and handling maintenance, I couldn't have done it without them. Dixons Solihull remains my go-to agency; they are simply brilliant.

Harminder · 16 April 2026

★★★★★ 5/5

Google

Contacted Dixons and spoke with Jess Blythe, her customer service skills are exceptional. The fact that she went out of her way to show me a viewing on the same day of a property enquiry shows the compliance and dedication she has towards this company. Thank you Jess will be looking forward to communicating with you soon.

Nosheen · 8 September 2025

★★★★★ 5/5

Google

I recently had a great experience with Jessica, an estate agent who assisted me in finding a house to rent. Jessica was incredibly helpful and attentive. She took the time to understand what I was looking for and provided a range of options that suited my needs. Jessica's dedication to helping me find the right house was evident throughout the entire process. She was always available to answer any questions and made sure I was comfortable with every step. Thanks to her hard work and persistence, I was able to find the perfect place to rent. I’m grateful for Jessica’s assistance and highly recommend her to anyone searching for a new home. Her professionalism and commitment made all the difference!

Afrah · 23 August 2024

★★★★★ 5/5

Google

It's my first time renting a house with agency, and thanks to the staff members especially to Jess and Maggie , they've been absolutely very understanding and helpful from the beginning till the last moment. Always happy and Welcoming towards me . All the staff have done a wonderfully good job and they tried as hard as possible to fit in the clients requests . So if you're looking to rent or buy your future house, there's no doubt that Dixon is the best choice you could do ..

Esa · 24 July 2024

★★★★★ 5/5

Google

My first experience using a letting agency and hannah Jones made it a great experience, and was very helpful in finding me my new property thanks hannah

Daniel · 17 March 2026

★★★★★ 1/5

Trustpilot

Just glad I'm not using them to sell my…

Just glad I'm not using them to sell my house. Cannock branch is terrible. No one to answer phone and they don't reply to messages left. Finally booked a viewing and no-one turned up, total waste of time. Finally managed to view and put forward an offer and they failed to get back to me in a reasonable amount of time. Since then I found another property with another agent placed offer which was accepted. Thanks for nothing Dixons Cannock.

Dean · 9 September 2026

★★★★★ 5/5

Google

My husband and I viewed a house yesterday, shown to us by Chloe from the Solihull branch. She was very patient with us and I found her to be very professional and willing to answer any questions we had. Would highly recommend Dixon's, Chloe in particular.

Laura · 5 September 2025

★★★★★ 5/5

Google

A huge thank you to Jess and Maggie for all their help! They are truly professional and experienced rental agents. Throughout the entire process, from answering questions, arranging viewings, to handling paperwork, they were always …

Kent · 17 November 2025

★★★★★ 5/5

Google

I am extremely pleased with the mortgage broker service provided by Mr. Ian Walker. His expertise and attention to detail made the entire mortgage process incredibly smooth. I am a bit old style, and like to discuss my "big purchase" face to face. Ian is the one who is patient and listen to your needs and suggest the best mortgage solution. Every penny I paid for the service worth, especially he helped me to sort out a tiny little document issue with the bank in 3 days before the agreed contract exchange date!! So, just popping by to the Solihull Dixons, and find Ian!

Jason · 25 May 2024