Dixons Estate Agents Solihull Sales reviews

★★★★★ 5/5

Google

Cannot fault the staff or the mortgage advisor Ian who helped me find the mortgage suitable for me. Only issues I've had is the solicitors they appointed to help complete the sale, if they choose HS Lawyers - refuse and choose a different solicitor. Other than that fab service from Dixon's themselves.

Louise · 15 October 2024

★★★★★ 5/5

Google

Jessica Blyth facilitated our move to our new place she provided an excellent service which made everything very easy for us keep up the good work

Dougmore · 4 September 2025

★★★★★ 5/5

Trustpilot

We instructed Dixon’s to assist us in…the sale of our property

We instructed Dixon’s to assist us in selling our property . From start to completion we received fantastic support and updates on our sale . The whole process was completed in less than 10 weeks . Dixon’s professionalism shined through with their negotiating skills and sales experience . We would like to say a great big thank you to Darren , Daniel , Jodie , Harvey and Tom for making our moving experience stress-free

Nick · 12 October 2021

★★★★★ 5/5

Google

Many thanks to Dal Bains (my property manager) for being so efficient when sorting my heating out in my flat. Within 2 days of me reporting the issue I had new heaters installed.PositiveResponsiveness, Professionalism

Sam · 23 October 2022

★★★★★ 5/5

Google

Highly professional and responsive service. I had a great experience in renting a house for family. Special thanks to Lauren who helped in getting a quick access to accommodate for urgency. Highly recommended!PositiveResponsiveness, Professionalism

Atif · 23 October 2022

★★★★★ 1/5

Trustpilot

Just dont do it

This company cannot even get the basics right took a week to get s floor plan done only for it to bear no resemblance to our house second floor plan took three days again no resemblance to our house then had the cheek to say it was our fault because we didn't check it disgraceful

Mr · 27 September 2025

★★★★★ 5/5

Google

Ian walker is a very professional broker who is the best in the business. Great at looking after us. During the inflation time still try his best find us the lowest interest.and he always reply the phone and email in timely manner help us to solve the problem .if anyone need a excellent broker.i won’t hesitate to recommend him to everyone. Great guy.

Steven · 25 February 2024

★★★★★ 1/5

Trustpilot

DIXONS HALESOWEN

Avoid using the mortgage service at Dixons Halesowen. Dixons itself, great, but Bal signed us up to an insurance we told him we didn’t require and we are nearly £1000 out of pocket because of it and apparently it’s ’not his problem’ when we spoke to him about it.I really hope he doesn’t do this to other people but have no doubt this will happen again. The stress this has put us under is awful, especially being heavily pregnant. Please be careful guys and ensure you always have someone with you to witness conversations. The company have dealt with it terribly and we are now in this horrible situation. No remorse or apology from them. Disgusting.

R · 12 November 2024

★★★★★ 5/5

Trustpilot

Dixons Estate Agent ~Erdington

Dixons Estate Agent ~Erdington We would like to start off and thank our special team in alphabetical order:Charlotte ,Ewelina,Sam and Sarah....without you guys this sale would not have happened.Team provided us with an excellent service. We had initially registered with another agency and in the months they had our property, we had to chase for updates. That particular company did not make us feel that we were priority. 18 weeks and no result Dixon’s team were SO different. We had updates from get go. Every viewings set up, we got email and text messages. We knew who was going into our property and the outcome. They made us their priority.There was a constant communication with Sarah, she was the glue ~ our SUPER glue. She was our point of contact from point of sale agreement. She kept the communication going between us, our recommended solicitor and buyer. Assuring and guiding us. All the staff knew the status of our sale it shows the level of their excellence, their professionalism and passion for their job.We could call anytime and felt free to do so. It really felt like nothing was any trouble. Everything ran really smoothly from initial conversation,going on the market to sale.We are really happy with the level of service received by our girls listed and would recommend Dixon’s Erdington Branch to anyone if you want an easy, efficient, professional and honest service. Keep up with the fantastic job guys. We really appreciated all your hard work.Mr and Mrs Balfourth

Gloria · 4 September 2019

★★★★★ 1/5

Google

Not a great service overall. Unresponsive and terrible communication really describes it. Experience started off well but after viewing it was impossible to get hold of someone or even put an offer down. There doesn't seem to be anyone in the office, so the phone just rings. Must have made 60-70+ calls to Dixons just trying to speak someone. Pretty ridiculous and a waste of time. Counteracted with excuses like the systems went down for the whole weekend so they could not communicate. Countless calls, emails, and even texts to the sales agent(Daniel Hearden) that were ignored. Its pretty frustrating trying to close a deal because the communication is just not there from the offset. Anyway, once Dixons knew that the transaction and the business could not go through them there was an immediate communication shut down. 3 weeks of back and forth to be flogged back to the auctioneer. Not an estate agent that I will be dealing with again. For anyone looking to sell through Dixons just know potential buyers will have a terrible experience just trying to get through to them! Dont usually leave too many reviews but dealing with Dixons has just been one massive waste of time. Had much better experiences with Xact or Smart Homes.

Shyam · 23 October 2022

★★★★★ 5/5

Google

I decided to use Dixons Estate agent in Solihull to sell my house and they were very efficient indeed, From the initial valuation they were prompt and very knowledgeable. My house sold the 1st weekend it was on the market and the process ran smoothly right through to exchange and completion. I would highly recommend them to anyone. I have again this year 2021 used Dixons in Solihull and Vicki & Dan gave an excellent service from being to end very stress free. Also recommended again to use countrywide solicitor Simon Owen who was also very efficient.

Cindy · 23 October 2022

★★★★★ 1/5

Google

Dixons estate agents/Countrywide Solicitors (they are the same business) are awful. We sold our house with them earlier this year and I have never had to do so much chasing. If I did not chase them, nothing happened. And that’s if someone actually answered the phone. We were constantly dismissed with false information and Dixons would blame Countrywide and Countrywide would blame Dixons. We are since renting the same house back from our buyers and they chose Dixons as their letting agent. We paid our first month rent through a portal with no problems. When we tried to pay the second month, the portal said we didn’t owe anything. For a week, I tried calling Dixons but no one ever answered. I left voicemails asking for someone to call me back so I could pay my rent. I emailed the letting agent. Nothing. Until I received a debt collection letter. To say I was upset was an understatement. When I called the number on the letter I was met once again with Countrywide blaming Dixons the branch and when I called the branch, they blamed countrywide. I now refuse to deal with either Dixons or Countrywide and any communication is now through my landlord directly. I do not recommend using either Dixons as an agent or Countrywide as a solicitor. Not if you want as quick and stress free a sale as possible. Ours took 6months and we had a cash buyer and we had no upwards chain. I can’t imagine how long it would have taken had there been a chain. The customer relations side of this business needs a lot of work. The examples I have given here are just surface level. I have much much worse examples of why you should not use any aspect of this company but it’s a bit more complicated to explain.

Elizabeth · 23 October 2022

★★★★★ 5/5

Google

I recently had a fantastic experience with Dixon's Real Estate Agency. Their professionalism and attention to detail stood out throughout the entire process. I want to express my gratitude to Darnish, whose dedication and expertise made the journey smooth and enjoyable. His excellent communication and commitment to client satisfaction truly set Dixon's apart. I highly recommend their services, and I'm grateful for Darnish's exceptional assistance.

Hamza · 27 December 2023

★★★★★ 5/5

Google

Given the current unprecedented circumstances, Dixons's property management services have been great. I was surprised by the pace at which Dixons found tenants despite C-19 restrictions. As a first time landlord, I would recommend Dixon's management services to all. Thanks again Becky and Lauren!PositiveQuality

L · 23 October 2020

★★★★★ 1/5

Trustpilot

Avoid

So many things went wrong and I’m not even sure where to start. I walked into a messy, dusty apartment that had clearly not been cleaned since the last tenant was there and I had to pay for my own cleaning service, which is odd because they make sure to ask for £150+ out of your deposit for cleaning fees when you leave.To make it worse, after you’ve signed an agreement they dump you off to another group to deal with and clear themselves of any responsibility. It’s not a one time thing, they do this with every new tenant, taking ownership once again to market the apartment and not telling you that you will be left with someone else.They are mostly nice and friendly when speaking to them so I put off writing this review, but the last straw is refusing to release my deposit for a month (and still ongoing) after I leave, but conveniently making sure that I paid my rent on time through constant emails. Just another one of those agencies that want to have it both ways and from now on will avoid.

Ola · 17 October 2024

★★★★★ 1/5

Trustpilot

Avoid

So many things went wrong and I’m not even sure where to start. I walked into a messy, dusty apartment that had clearly not been cleaned since the last tenant was there and I had to pay for my own cleaning service, which is odd because they make sure to ask for £150+ out of your deposit for cleaning fees when you leave.To make it worse, after you’ve signed an agreement they dump you off to another group to deal with and clear themselves of any responsibility. It’s not a one time thing, they do this with every new tenant, taking ownership once again to market the apartment and not telling you that you will be left with someone else.They are mostly nice and friendly when speaking to them so I put off writing this review, but the last straw is refusing to release my deposit for a month (and still ongoing) after I leave, but conveniently making sure that I paid my rent on time through constant emails. Just another one of those agencies that want to have it both ways and from now on will avoid.

O · 17 October 2024

★★★★★ 5/5

Google

Excellent customer service - Amy and Darnish were very proactive and efficient. Letting process was very smooth.

Tom · 27 November 2023

★★★★★ 5/5

Google

I have just purchased a house through Dixsons From our first viewing to exchange of contracts Faye Bottle has been outstanding keeping us informed of everything as we went along,She is such an asset to the team,Thank you Faye you are brilliant at your job

Terence · 10 January 2020

★★★★★ 5/5

Google

I would like to share my first house-renting experience in the U. K. here. Being a new immigrate in the U.K., I was so lucky to come across the 3 more than helpful staff in the Dixons Solihull office. They showed me their patience in all the procedures, and assisted me in every detail, so that I would rent the flat at the best timing. :)

Flora · 23 October 2023

★★★★★ 1/5

Google

I had arranged a house viewing with them for last Saturday and was told over the phone the time I asked for was sorted and booked in. Nobody turned up to the viewing or answered the call when I was there. I have since tried to call over 20 times between then and now (Thursday) and have not had a single call answered nor either of my voicemail messages responded to. Extremely disappointed in this unprofessional service.

Dan · 23 October 2022

★★★★★ 1/5

Google

Very poor service, we wanted to buy the property , never had proper coordination, never pick up the calls or reply to the mortgage , we nearly lost 6 months and countrywide said they are not going to do application where they have already charged £549 up front. Never use this estate agent or their mortgage advisor ... you will simply loose your fees and time. They will never get you the property but give you frustration...NegativeQuality

Raj · 23 October 2022

★★★★★ 5/5

Google

Had a really good viewing with Jess and she’s really helped with my property search

Suleiman · 21 October 2025

★★★★★ 1/5

Google

When to view a flat with them and was told its a refundable deposit so that they can check if I'm eligible to move in but then I got a call saying I wasn't eligible as I dont earn enough but then no one has returned my deposit and the lady who's name is penny has been ignoring my emails

S · 9 January 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

I recently worked with Januse and Daniel from Dixons in finding a new home,and I couldn’t be happier with the service I received. They helped me find the perfect home, and their professionalism and dedication made the process smooth and stress-free. Highly recommend!

Mary · 30 January 2024