Dixons Estate Agents Solihull Sales reviews

★★★★★ 5/5

Google

Faye provided a fantastic service with the sale of our 2 houses recently. She is not afraid to work hard and boy did she, we had dates we were working towards and she did everything possible to stick to the deadlines keeping our chain in place with some infuriating characters. She goes above and beyond with the service she provides, she is polite, honest, doesn’t mess around, but more importantly gets the job done. Dixon’s you should give her a payrise if you want to keep such talent. I award Faye 5 stars not Dixon’s.

Louise · 23 October 2020

★★★★★ 5/5

Trustpilot

Everything went good and smooth

Everything went good and smooth. We were met by your representative and she was well informed and kind.

Besa · 21 November 2024

★★★★★ 5/5

Google

Lauren and Mia were both really communicative and helpful, and the team let out the property within days of it going on the market. Thanks very much, highly recommend :)PositiveResponsiveness, Professionalism

Hayder · 23 October 2020

★★★★★ 1/5

Trustpilot

AVOID - CAN NEVER GET HOLD OF THEM

1. they over value the properties. not informing ppl that the current interest rates are sky high so better to be realistic ! selling properties in yardley at 500k - solihull prices in my opinion2, you can never get through. once they have your property on sale people cant get through to book a viewing, they then cant get through to put in an offer, voice messages left, and no body responds . unprofessional - STAY CLEAR

RxG · 16 May 2024

★★★★★ 5/5

Trustpilot

Excellent service from Paul Orme and the team at Dixons Yardley!!

We have dealt with Paul Orme and his team at Dixons Yardley previously and they were faultless so when we decided to sell our rental property we knew we had to contact Paul. We received a valuation with 24 hours and had an agreed sale within 72 hours - now that is service!! Amazing as always and highly recommended! One very happy customer!

Happy · 28 September 2020

★★★★★ 5/5

Trustpilot

Highly recommend Dixons estate agents!!

Highly recommend Dixons estate agents to anyone! Especially first time renters/buyers!Me and my partner was looking at renting our first home together, we was so uneducated and didn’t know what to expect but Dixons was a godsend!I had my eye on a house in my childhood neighbourhood so I applied, not thinking that we’d actually get the house but we did! We had 2 lovely lady’s helping us called Megan and holly and they both was amazing!! Megan showed us around the house and answered all questions for us, and holly was brilliant especially over the phone! I dread to think how many times I kept calling but holly always answered politely and answered all my questions. Definitely felt so comfortable with Dixons! Highly recommend!

Emme · 20 February 2024

★★★★★ 5/5

Google

Daniel and Vicky have dealt with the sale of my house through some difficult times. On all occasions both have really gone above and beyond their jobs to help make everything work smoothly, chasing information and confirmations when needed. Well done! I was very happy with everything Dixons did for me 🤗 …

Toni · 23 October 2023

★★★★★ 5/5

Google

Found Dixon’s really easy to deal with. Lauren was so lovely and made the process so smooth. I will definitely recommend and use in future. Thanks Lauren for everything. Mrs K White

Katy · 24 October 2019

★★★★★ 1/5

Trustpilot

Harassed my sister with multiple…

Harassed my sister with multiple relentless calls after we went with another local estate agent for the sale of my mother’s house after her death. Despite telling them we were in a contract with another estate agent they did not stop and my sister blocked them.

Gareth · 24 June 2025

★★★★★ 5/5

Trustpilot

Amelia Pace should wear a Wonderwoman…

Amelia Pace should wear a Wonderwoman cape! Her drive and determination to smash through any obstacles that could hold up our house sale were outstanding. Through her effective and regular communication with the buyer and pushing the solicitors on both sides, she succeeded in getting completion of our sale even earlier than we'd hoped. Her straight-talking and tenacity are a breath of fresh air!

Catherine · 31 October 2024

★★★★★ 5/5

Trustpilot

I used Dixons estate agents in…the sale of my property

I used Dixons estate agents in erdington to sell my property just like to say Sarah was great with helping me with everything plus her assistant Charlotte both were very friendly and helpful throughout the process. Thanks again for your expertise Glenn munn happy customer 👍

Customer · 30 November 2022

★★★★★ 5/5

Google

After not selling a house for 15 years I recently had to go through this process. Dixon's agents Faye in particular and the rest of the team Adam and Dan have been extremely good in helping us through all the stages and were contactable when needed and provided good communication between ourselves and the buyer which led to a successful outcome. I would highly recommend them to those wishing to sell. Thank you very much to you all.

Chris · 24 October 2019

★★★★★ 5/5

Google

We as a family went through a very difficult time with losing a close family member. We found Faye and Adam at the Solihull branch very understanding and totally professional in the way they dealt with the sale process. Even when the original sale fell trough they rallied the troops and got another sale almost immediately. I would highly recommend Dixons as a preferred estate agent if you were looking for that competitively priced and focused estate agent

Peter · 24 October 2019

★★★★★ 5/5

Google

Although we were out of the country, Harry, our property manager, managed everything with outstanding professionalism and care. He kept in regular touch with our tenant, ensuring everything ran smoothly. His proactive approach and attention to detail were greatly appreciated. Thank you for your excellent support, Harry. Riz & Nadia

Nadia · 21 April 2025

★★★★★ 5/5

Trustpilot

Korran and the team were excellent…

Korran and the team were excellent friendly professionals. Made me and my family feel at home with every visit. No request was too much. I cannot recommend this team enough.

Neil · 26 January 2024

★★★★★ 1/5

Google

Don't waste your money or time with Dixons. Awful awful agents with zero customer service. You can't even get through to them at best if tines and when you do it's all excuses. They made loose money on my property so avoid at all costs. Will never use them again.

CLARKE · 23 October 2023

★★★★★ 1/5

Trustpilot

Avoid Dixons

I let out my flat with Dixons in December 2022 as I was not able to get a new tenant myself. They were initially responsive to get my business, and did get a tenant into the property. After that things immediately went downhill.I signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. I was amazed that Dixons did not check the quote at all, and did not visit the property.They then double-charged me the tenant sign-on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and then chase and nag for my refund for 3 months.It also took over 1 month of chasing just to have them send me the tenancy agreement and relevant paperwork.At this point I stopped seeing any value in the service - it was much easier when I managed the property myself, Dixons just made things much harder and more expensive.Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I have had to physically go the the branch to get them to do anything.UPDATE Dec 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager has no clue how this works and even told me to protect the deposit that I am not holding! After over 2 months of chasing, and over 50 emails, and several phone calls, I finally got the tenant their deposit back. It's absolutely laughable that I got Dixons involved to make property management easier - it has been one of the worst experiences I've ever had being a landlord. I'm glad I got out when I did or it would have been a financial disaster too.

James · 1 December 2023

★★★★★ 5/5

Google

Dixons was highly recommended by a friend who had had difficult time selling their property. On 2 separate occasions with a different estate agency we had been up for sale for 16 weeks without an offer. Dixons valued the property at a higher level, came up with an attractive brochure with excellent photos and by being proactive sold the property at full price within days. Following the offer they worked hard to finalise the deal. All the staff we dealt with were helpful.

Rob · 24 October 2017

★★★★★ 4/5

Google

Thank you very much Dixons for providing the good service for letting in , polite and cooperative staff , Once again thanks , Specially thanks for the ( Joshua Cleveland ) great guy who recently sorted out the maintenance issue.

PrInCE · 25 April 2024

★★★★★ 5/5

Google

Had an excellent experience with Dixons and would highly recommend. The team were very quick to act and react and very dependable with professional but friendly approaches to email and phone contact, and the deposit release process has been very quick and easy considering I have negotiated ending my contract early for personal reasons. Really can't recommend them enough.PositiveResponsiveness, Professionalism

Dean · 23 October 2022

★★★★★ 5/5

Trustpilot

Our property was purchased through the…

Our property was purchased through the Acocks Green branch. Buying our first home, Courtney provided excellent service and was on board and in touch with us quickly. I highly recommend Diction Acocks Green and would use Courtney Assistant again in a heartbeat.

Kuranjeet · 15 December 2022

★★★★★ 5/5

Google

Fantastic estate agents. Strongly recommend their financial advisor, Ian Walker - purchase was dragged out by seller, but Ian and the Dixons team remained on top every step of the process and made sure everything was held up to date and ready to go.

Joshua · 27 December 2023

★★★★★ 1/5

Trustpilot

Poor service

Very unimpressed with Dixons service in our recent house sale. First buyer they found wanted a buy-to-let mortgage but couldn’t get one so dropped out. We then dropped the price of our property for a quick sale, as we had already committed to an onward purchase, and we got 5 good offers as a result. Despite telling us that they were ‘working for us’ and that ‘the highest offer isn’t necessarily the best one to take’ Dixons proceeded to go with the highest offer - without even asking us if we were happy with that - a client who we soon realized had no real intention of going through with the purchase and we asked them to move on to the next highest offer. Dixons refused, saying we needed to “give him time” even though, after having been approved for his mortgage he had refused to sign it off saying that he wanted to view the property once more, which should have started alarm bells ringing for them too given that we had already expressed our concerns that he would not proceed with the purchase. Another week went by with him ignoring requests to come in and complete the paperwork before he finally admitted he wasn’t going to proceed, as we had suspected all along that he wouldn’t. Only then did Dixons try to contact the other 4 people who had made offers but, with more than three weeks having now passed, they were unsuccessful in contacting any of them. Then, they recommended an investor of theirs, presumably out of desperation to complete their target of finding ‘a buyer’ so they could claim their fees, who said he would purchase but at a much lower price than it was advertised for. Because we didn’t want to lose our onward purchase we reluctantly agreed to sell to him but, had Dixons ‘worked for us’ as they claimed to do, and acted on our request to move on to other clients we would likely have sold the property for a lot more. Often, email questions we asked about the process went unanswered and then, two days after we finally moved, we received a phone call from Dixons sales progressor asking when we were going to drop off the keys as the buyer was waiting to gain access. We had to explain that we had dropped off the keys and deeds on the day of completion. We were somewhat dismayed that she had called us without first checking with the other staff if we had brought them in. Because of their handling of our sale we feel like we were cheated out of tens of thousands of pounds. We certainly won’t ever use Dixons again and wouldn’t recommend anyone else do either.

Lizzie · 15 August 2023

★★★★★ 5/5

Trustpilot

Moved into a tenancy recently managed…

Moved into a tenancy recently managed by Dixons Yardley. The property management team are very professional especially Sharon Allen and Harry Richards, who have been very helpful and prompt with their responses.

Mohammed · 9 August 2023