Trusted Agent profile · Solihull
★★★★★
314 reviews across 2 platforms
333 Chester Road Castle Bromwich, Birmingham, B36 0JG, Solihull, B36 0JG
Dixons Estate Agents's office in Solihull, at 333 Chester Road Castle Bromwich, is rated 4.4 out of 5 across 314 reviews on two platforms, including 267 Google reviews rated 4.6.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleI would highly recommend Dixons! Extremely efficient and friendly staff, I would like to say a big thank you to Tamika and Chloe for their help and guidance! They went above and beyond with their professionalism.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleHighly recommend Dixons. Pete, Abi and the team did all they could to help me buy the house I wanted. It was not the most straight forward of purchases but their professionalism made this easier. Great communication throughout the whole process. Thanks so much.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWithout exception all the staff were a real pleasure to deal with on a personal level. Professionally, it seems like they are a very efficient team who are really good at their individual jobs. In my experience this is pretty rare and it was really appreciated. Thanks Abi, Pete and Molly!
Thank you Steve for leaving your 5* rating and very kind words. I will make sure the local Dixons team are aware of your comments. All the best, Mark
5/5
GoogleKitti was very helpful in organising a viewing for a property through to signing and moving in. Can't complain, good service all round.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTop work Corey, you transformed my impression of this estate agents after moving what seemed like mountains to get our deposit sorted.
Thank you for your brilliant 5* review Edward. Best wishes, Lucy, Customer Relations.
5/5
GoogleRyan was absolutely wicked with help finding the perfect property for us . Legend
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
1/5
TrustpilotJust dont do it
This company cannot even get the basics right took a week to get s floor plan done only for it to bear no resemblance to our house second floor plan took three days again no resemblance to our house then had the cheek to say it was our fault because we didn't check it disgraceful
5/5
GoogleRyan and Chloe were amazing and provided the best customer service
Holly Delaney thank for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmber was amazing at helping me find a property. Top marks
Joseph Cooke thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleThe property viewing process was inconvenient and inflexible, with last-minute cancellations and no consideration for clients’ schedules. I received totally disappointing service.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotCastle Bromwich branch were absolutely…brilliant service
Castle Bromwich branch were absolutely brilliant when I sold my property recently. They whole team went above and beyond from start to finish and I would highly recommend them to anyone looking to buy or sell in this part of the Midlands.
5/5
GoogleRojan and Kristina were absolutly fab when i asked them to find me new tennants for my property. Process was easy and communication was excellent. I was informed along the way! Keep up the good work, highly recommended!PositiveResponsiveness, Quality, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleKitti was amazing at helping us secure a flat at anderton park road.
Hussain Reeves thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience. Ms. Kitti is very professional one of the best agents in town. Go with Dixon you won't regret!
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
1/5
GoogleI was interested in a property for rent, I phoned for a whole week without the phone being picked up on the lettings side left message on answerphone, the sales side picked up, so I left a message for lettings to contact me on several occasions, this did not happen, I really do not know how Dixons have so many positive feedback. So today I sent my friend to Dixons and they told him the house I was interested in has been let, and the phone is right there, what a cheek, would have been nice to have been contacted. I am really disappointed in the lack of response from Dixons, I have a house to put on sale in Moseley, will be using an alternative estate agent.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleTook almost a month / a full 20 working days to get my tenancy deposit back from Dixons, despite my Landlord agreeing it's release straight away and despite Dixon's contract saying they'll return it within 10 working days. Chloe just ignored all of my emails. When I asked for the complaints procedure that was ignored too, but I did suddenly get my deposit back. No explanation for the delay. If you're looking to rent a property through Dixon's I'd look elsewhere, unless you're happy to be completely ignored. It's a lot of money to withhold for no reason / with no explanation. A poor service for tenants.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used Dixon's to both sell and purchase a new property and had an incredible experience on both occasions. Abi's a lovely branch manager. She tried so hard to get everything done, especially during the COVID-19 lockdown. The whole process was made very easy, beginning with Peter's first visit, valuation, and initial marketing of the property. He was super friendly and very knowledgeable about the area and offered plenty of advice and support. We were fortunate enough to receive a really good offer and sold the property within the first week. The various phases that go into buying and selling a home were explained thoroughly by Sam - the financial advisor at Dixons. It was simply a pleasure to meet and deal with him. He literally went above and beyond his way to get us an incredible mortgage deal plus he was literally a call away to help us with any queries that we had. Throughout the whole process, Molly truly helped push the sale forward, especially when the solicitors were non-responsive. She was simply a joy to speak to and did everything she could, especially during a setback. Both the sale and purchase were successful and we're now living in a beautiful family home. Thank you so so much for everything, it means the world to us and we will definitely be recommending you to all our family and friends!!!PositiveProfessionalism
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
GoogleSeamless efforts by Chloe Martin in helping us transition to rent a house. Please keep up the amazing effort!
Thanks Sindhu for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBig thank you to Ian who has been a great help we couldn’t have done it without him! :)
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleBought my first home 2 years ago through this branch. Peter was so helpful and Molly was so patient and kind throughout the whole process. Thank you both so much!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleSubia Iqbal is a joke. We all know they put the worst agents onto lettings but losing my details, cancelling viewings on the day, organising viewings, telling me they are cancelled then telling me the place is gone because actually there was a viewing the day I was meant to have mine is beyond the pale. DO NOT use this lettings agent. Fees are disgusting but people will always pay them just to live in Moseley when people like Subia have done absolutely nothing to deserve them but print off a few pieces of paper. Properties are usually on Gumtree as well, go straight through the landlord and avoid these losers.
5/5
GoogleAmazing experience, very swift and prompt. Kitti was just great with all communications.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been very lucky to work with Adam and Andy. . They are proactive and put their customers first. Nothing is ever a problem and they always go out of their way to assist. I have always been very impressed with the promptness of replies, politeness and need to alway put their customer first. Could not recommend enough.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI was shown a property by Holly from…
I was shown a property by Holly from the Bromsgrove branch. Her professionalism and knowledge was excellent. I was very impressed with Holly, is a credit to Dixons.
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