Dixons Estate Agents Castle Bromwich reviews

★★★★★ 5/5

Google

I can’t thank Kyra enough for all her support throughout the whole process. From start to finish, she was professional, friendly, and always quick to respond to any questions I had. She made what could have been a stressful experience feel smooth and straightforward. Kyra went above and beyond to keep me updated every step of the way, and her friendly, reassuring manner really made a difference. It’s clear she genuinely cares about her clients and takes pride in delivering an excellent friendly but professional service. I would highly recommend Kyra to anyone looking for an estate agent who is reliable, knowledgeable, and truly dedicated. Thank you once again x

Muskan · 17 September 2025

★★★★★ 5/5

Google

Kyra was my first point of contact when I was looking for a property to rent last month. Kyra is professional and is so lovely and friendly. She went out of her way from the minute she booked viewing through to completion & handing over the keys. I had so many questions at the start and Kyra responded really quickly even on the weekends and evenings, I couldn’t wish for better service. Thank you Kyra 🫶🏼🧡

Lucy · 4 September 2025

★★★★★ 1/5

Trustpilot

Unprofessional

Agent delayed viewing booking by 10 minutes, then proceeded to be another 25 mins late. Unresponsive over texts, didn't introduce themselves and even had to have my appointment with another potential tenant at the same time due to delays. I found this absolutely unprofessional as they should have at least had the courtesy to do this 1-1. They did not have enough information about the property and felt very rushed to leave. Property was also not cleaned before the viewings, very off-putting state unlike as shown in listing photos.

Hannah · 12 March 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID! The viewing with Hannah was fine and she was lovely. But after paying the deposits, first month's rent in advance and getting the keys it had all gone wrong. The boiler broke, the landlord left his belongings behind and is using the space i pay rent for for his car, then i find out my balcony has to be ripped up because of a leak into the apartment below. Raised multiple times with Jess and keep getting ignored. I have my own property to let out, which they know about, and there is no way I will let these cowboys manage it for me because the way they treat tenants is disgusting!

Emma · 6 February 2026

★★★★★ 1/5

Trustpilot

Hannah is the most disgusting person…

Hannah is the most disgusting person ever, I'm actually regretting giving her a good review, she has stolen my money and blamed me for not meeting certain requirements after i provided everything she needed, if certain requirements weren’t met then no problem, give me back my money and ill look elsewhere, dixons is trash and the service is trash, wouldn’t recommend it to anyone, they will steal your money and blame u for it,

Mohammed · 20 March 2026

★★★★★ 5/5

Google

Chloe is a very professional agent and she has helped me with many issues regarding my rental property. She has been invaluable during a few tricky and challenging situations. She is friendly, knowledgeable and graceful and gets the job done. I am very grateful for her help. Dixons is lucky to have her on board. Thank you Chloe!

Chris · 8 September 2025

★★★★★ 5/5

Google

I have recently purchased a property through Dixons. Qadeer was the allocated mortgage advisor to deal with the whole process. I can honestly say he was professional in his approach, understood what I needed and he dealt with it in a timely manner. Even , after purchase he checked up on me and went out of his way to set up my mortgage account so that I can track everything. I would highly recommend him for any one interested in purchasing a property. Thanks a lot

Abdulrahman · 14 December 2024

★★★★★ 1/5

Google

I don’t know where to start. Avoid like fire unless you want everything to go slow and wrong… 1. Property not ready to move in and the agency informed us 1 hour before picking up the key that they failed to do the floors so the contract is void and “it’s not their problem” 2. Agency set up the bill under our name “automatically” without our agreement. They claim is in the contract- illegal to do so 3. Meter readings not taken - “they don’t do it” really !?!? 4. No replies to emails or calls hones for days. 5. Amber misadvising and misleading clients- all messages regarding tenant content insurance were suggesting that we must take it - not true 6. Landlord shocked to find out that the property was not even cleaned before us moving in!!! 7. Lies and complete lack of knowledge about the rules and laws. Rude, rude and rude again … Dixon Moseley is the worst agency I have ever dealt with. Above (and more) already reported to the complain teams, and going further to Legal Ombudsman. Avoid at all costs.

Alexandra · 23 August 2024

★★★★★ 1/5

Trustpilot

Just glad I'm not using them to sell my…

Just glad I'm not using them to sell my house. Cannock branch is terrible. No one to answer phone and they don't reply to messages left. Finally booked a viewing and no-one turned up, total waste of time. Finally managed to view and put forward an offer and they failed to get back to me in a reasonable amount of time. Since then I found another property with another agent placed offer which was accepted. Thanks for nothing Dixons Cannock.

Dean · 9 September 2026

★★★★★ 5/5

Google

I had the pleasure of working with Kyra during my recent property search, and I couldn’t be more impressed with her professionalism, knowledge, and dedication. From our first interaction, she was attentive to my needs, always responsive, and incredibly thorough throughout the entire process. She made what can often be a stressful experience feel smooth and manageable. Her local market expertise and honest advice helped me make informed decisions with confidence. I highly recommend Kyra to anyone looking for a reliable and personable real estate professional

Riteen · 8 August 2025

★★★★★ 5/5

Trustpilot

A pleasure to work with

A pleasure to work with. Very professional, took care of all of our viewings, and got us a great price. Daniel and his team talked me through everything in a polite, professional and friendly way. I would definitely recommend them. Thanks all.

Roger · 24 June 2026

★★★★★ 5/5

Google

I would like to take a moment to express my heartfelt gratitude and appreciation for the exceptional service provided by Amber and Ryan at Dixons Estate Agents. Their professionalism, dedication, and tireless efforts in finalizing the contract for my property with amazing tenants have truly exceeded my expectations. From our initial consultation to the successful conclusion of the leasing process, Amber and Ryan demonstrated unparalleled expertise and commitment. They meticulously guided me through every step of the process, ensuring that all my concerns were addressed promptly and effectively. Their attention to detail and proactive communication kept me informed and reassured throughout the entire transaction. Amber and Ryan's outstanding negotiation skills and market knowledge played a pivotal role in securing the perfect tenants for my property. Their ability to understand my needs and preferences, coupled with their genuine enthusiasm for matching landlords with ideal tenants, truly sets them apart in the industry. Furthermore, their professionalism was complemented by their warm and approachable demeanor, making the entire experience not only successful but also enjoyable. Their dedication to providing personalized service and going above and beyond expectations truly reflects their passion for their profession and commitment to client satisfaction. In conclusion, I cannot recommend Amber and Ryan at Dixons Estate Agents highly enough. Their exceptional service, unwavering dedication, and outstanding results have made the process of finalizing the contract for my property an absolute pleasure. I am immensely grateful for their hard work and would not hesitate to enlist their services again in the future. Thank you, Amber and Ryan, for your exemplary professionalism and unparalleled service. You have truly made a difference, and I am sincerely grateful for all that you have done.

Nasser · 25 April 2024

★★★★★ 5/5

Google

Very fast and easy process. Viewing, documentation and move in took less than 1 week. Kyra and Chloe were really helpful during this process. Also the property manager (abbie ) is very reliable and empathetic. First time using Dixon, I can highly recommend them.

Israel · 2 September 2025

★★★★★ 5/5

Google

I had a lovely experience working with Tayla at Dixons Letting Agency! Tayla was incredibly professional, knowledgeable, and attentive to my needs. She went above and beyond to help me find a property. Her friendly and approachable demeanor made the entire experience enjoyable and stress-free. I highly recommend Tayla and the team at Dixons for anyone looking to rent a property. Thank you, Tayla, for your exceptional service!

Wilson · 1 October 2024

★★★★★ 5/5

Google

I had a great customer experience when wanting more information on rental property, and I'd like to give thanks to Kyra for the further information she provided and now I feel more confident in renting a property with Dixons.

Danielle · 24 September 2025

★★★★★ 5/5

Google

I recently did a house viewing with one of the agents Kyra, she was a massive help in answering questions. She was very helpful and professional all the way through from initially trying to book/arrange the viewing and guided us all the way through the process. Always polite and friendly and great customer service so thank you Kyra and thank you Dixons

James · 3 December 2024

★★★★★ 5/5

Google

Had an amazing experience from the start and can honestly thank Kyra for that. She was very professional, understanding and knowledgable about every enquiry i had. Quick with her responses and friendly.

Karolina · 19 October 2025

★★★★★ 5/5

Google

I entered the office in Moseley, briefly explained was I was after and Kitti was able to help me immediately, providing information on a lovely flat, arranged a viewing that same day and was even able to bring my viewing forward to save my time! The proceedings were very quick (due to urgency on my end) and Kitti was very pleasant and efficient, enabling me to give my application then and there and it was all done and accepted in a matter of days! I would highly recommend their services!

Max · 23 October 2023

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Google

Highly recommend, very professional and honest. Kadeer/Andy & Adam were very professional and helpful with me. I was a first time buyer and they helped me alot in finding my first home for me. Great Service, very grateful to them for their hard work and service.

Eric · 24 April 2025

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 5/5

Google

I recently moved into a flat via Dixons in Moseley it was incredibly easy and straightforward. The team was very helpful in particular Kyra and Chloe. Great help thanks guys

John · 2 September 2025

★★★★★ 5/5

Google

I have recently used Dixons to rent out one of my properties, Chloe and Kyra were both very helpful. Making the process seamless and exceptional, delivering great, fast and timely service in finding me a tenant, can’t thank you guys enough. Look forward to doing more with Dixons especially these two ladies

Danny · 3 December 2024

★★★★★ 5/5

Google

I recently moved moved into a lovely apartment and spoke to Chloe and Tayla throughout the entire process. They were very helpful and always available to answer any questions I had, and walked me through all issues such as where to report any repairs/issues. Thank you to both of them for their help!

Blehtchley · 12 November 2024