Dixons Estate Agents Castle Bromwich reviews in Solihull

★★★★★ 5/5

Trustpilot

A pleasure to work with

A pleasure to work with. Very professional, took care of all of our viewings, and got us a great price. Daniel and his team talked me through everything in a polite, professional and friendly way. I would definitely recommend them. Thanks all.

Roger · 24 June 2026

★★★★★ 5/5

Google

I would like to take a moment to express my heartfelt gratitude and appreciation for the exceptional service provided by Amber and Ryan at Dixons Estate Agents. Their professionalism, dedication, and tireless efforts in finalizing the contract for my property with amazing tenants have truly exceeded my expectations. From our initial consultation to the successful conclusion of the leasing process, Amber and Ryan demonstrated unparalleled expertise and commitment. They meticulously guided me through every step of the process, ensuring that all my concerns were addressed promptly and effectively. Their attention to detail and proactive communication kept me informed and reassured throughout the entire transaction. Amber and Ryan's outstanding negotiation skills and market knowledge played a pivotal role in securing the perfect tenants for my property. Their ability to understand my needs and preferences, coupled with their genuine enthusiasm for matching landlords with ideal tenants, truly sets them apart in the industry. Furthermore, their professionalism was complemented by their warm and approachable demeanor, making the entire experience not only successful but also enjoyable. Their dedication to providing personalized service and going above and beyond expectations truly reflects their passion for their profession and commitment to client satisfaction. In conclusion, I cannot recommend Amber and Ryan at Dixons Estate Agents highly enough. Their exceptional service, unwavering dedication, and outstanding results have made the process of finalizing the contract for my property an absolute pleasure. I am immensely grateful for their hard work and would not hesitate to enlist their services again in the future. Thank you, Amber and Ryan, for your exemplary professionalism and unparalleled service. You have truly made a difference, and I am sincerely grateful for all that you have done.

Nasser · 25 April 2024

★★★★★ 5/5

Google

Very fast and easy process. Viewing, documentation and move in took less than 1 week. Kyra and Chloe were really helpful during this process. Also the property manager (abbie ) is very reliable and empathetic. First time using Dixon, I can highly recommend them.

Israel · 2 September 2025

★★★★★ 5/5

Google

We have the pleasure of having Kyra, as our estate agents and we can’t thank her enough, every process was so smooth well communicated and overall a lovely person. She made this stressful process a lot easier, we can’t thank Kyra enough she’s amazing.

Elle · 18 August 2025

★★★★★ 5/5

Google

I had a lovely experience working with Tayla at Dixons Letting Agency! Tayla was incredibly professional, knowledgeable, and attentive to my needs. She went above and beyond to help me find a property. Her friendly and approachable demeanor made the entire experience enjoyable and stress-free. I highly recommend Tayla and the team at Dixons for anyone looking to rent a property. Thank you, Tayla, for your exceptional service!

Wilson · 1 October 2024

★★★★★ 5/5

Google

I had a great customer experience when wanting more information on rental property, and I'd like to give thanks to Kyra for the further information she provided and now I feel more confident in renting a property with Dixons.

Danielle · 24 September 2025

★★★★★ 5/5

Google

Great service! Chloe and the team were excellent in finding the tenants quickly and helping us going through the process.

Dejan · 11 March 2026

★★★★★ 5/5

Google

Had an amazing experience from the start and can honestly thank Kyra for that. She was very professional, understanding and knowledgable about every enquiry i had. Quick with her responses and friendly.

Karolina · 19 October 2025

★★★★★ 5/5

Google

We had the pleasure of being introduced to a lovely house specifically recommended by our estate agent Kyra. This tour of the house was very detailed and observant allowing us to admire the amount of space, comfort and allowing us to feel tranquil within the property. Our estate agent was very thorough with her answers to our questions and gave very detailed responses as well as informing us on all the important information required when purchasing a property, allowing us to make informed decisions together.

Daisy · 11 October 2025

★★★★★ 1/5

Google

Very quick to fix faults. However, they don’t have an out of hours service which meant that when my lock was broken I wasn’t able to get it fixed or given my landlords number to request a locksmith to come. I had to sleep with my door open that night. When I discussed my concerns with them they said I’d have to book a hotel if the same thing happened again. Booking a hotel when I already pay £875 per month is ridiculous. The estate agents didn’t have a spare key either and when asked what I could do if I needed to get access to my flat in an emergency they said to call emergency services. Plus, when I moved in the flat was so dirty that I spent two days cleaning before I could even unpack. When I emailed the agent I was ignored repeatedly and 5 months later I still haven’t had a response.

Saba · 11 October 2025

★★★★★ 5/5

Google

I entered the office in Moseley, briefly explained was I was after and Kitti was able to help me immediately, providing information on a lovely flat, arranged a viewing that same day and was even able to bring my viewing forward to save my time! The proceedings were very quick (due to urgency on my end) and Kitti was very pleasant and efficient, enabling me to give my application then and there and it was all done and accepted in a matter of days! I would highly recommend their services!

Max · 23 October 2023

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Trustpilot

Sarah Blair was very helpfull always…

Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice The whole team always friendly and made you feel a valued customer Overall i would highly recommend Dixiobs on Erfington high street as the number one estate agents to go to

Barbara · 9 January 2026

★★★★★ 5/5

Google

Highly recommend, very professional and honest. Kadeer/Andy & Adam were very professional and helpful with me. I was a first time buyer and they helped me alot in finding my first home for me. Great Service, very grateful to them for their hard work and service.

Eric · 24 April 2025

★★★★★ 5/5

Google

Kyra was very helpful on my viewing today . She gave me great information on the deposit process aswell as information of the property. Great experience with Dixons !

Esha · 11 October 2025

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 1/5

Google

I've rented a property through Dixons in which I was told that I can leave the property whenever I wish before making a 28 days notice and now when I have to leave the property I have been told to pay an extra one month rent since I am breaking the contract. I am a doctor and I was planning to mortgage a property with the Dixons but now totally disappointed,. wouldn't recommend to anyone.

Ali · 11 October 2025

★★★★★ 5/5

Google

I've recently been looking for houses in Moseley and have spoken to Sophie. We discussed options and potential properties, areas and possibilities. Great knowledge and easy to talk to. Thanks again Sophie!

Oliver · 11 September 2026

★★★★★ 5/5

Google

Kyra and Chloe were absolutely amazing in helping me with the application process, they were very patient and understanding, I really appreciate it

Glorija · 11 November 2025

★★★★★ 5/5

Google

I recently moved into a flat via Dixons in Moseley it was incredibly easy and straightforward. The team was very helpful in particular Kyra and Chloe. Great help thanks guys

John · 2 September 2025

★★★★★ 1/5

Trustpilot

UNACCEPTABLE SERVICE

POOR SERVICE!! My property, which has been under the care of Erdington Lettings for the past five years is lying empty. Following the recent departure of my tenant, the property is now vacant due to significant damp and mould issues, which I understand have been exacerbated by a leaking roof. Despite the seriousness of this situation, the level of service I have received to date has been extremely disappointing. I have been required to repeatedly chase for updates, and in most cases, I receive no response. On the occasions where I have managed to speak to someone, I am assured that follow-up emails will be sent, however, to date, I have not received any written communication as promised. I am now trying to arrange for the property to be re-let, but I am again experiencing a lack of response from the lettings team, despite leaving multiple messages requesting a call back. This situation has now reached a point where it is unacceptable. The lack of communication, delays in addressing essential issues (including potential structural concerns such as the leaking roof), and failure to progress reletting are causing both financial loss and unnecessary stress. I require the following as a matter of urgency: I require Immediate contact from the lettings team to progress marketing and re-letting of the property Access to my property so remedial works can commence. A dedicated point of contact going forward If this matter is not resolved promptly, I will have no option but to escalate this further.

Colin · 20 May 2026

★★★★★ 5/5

Google

Our experience using Dixons has been smooth and great. Particularly Chloe and Kitti have made this enjoyable and exciting for our move. They’ve been friendly and answered all questions and queries at every step of the way, without feeling like we were bothering them. Kitti met us at our new property and really created an exciting atmosphere. She also created a more personal feel by talking about ways we could decorate. Thank you!

Isabelle · 23 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Kyra for my house viewing needs, and I couldn't be happier with the experience. From the moment I contacted them, their team was professional, friendly, and incredibly knowledgeable about the local market. They took the time to understand my preferences and Chloe guided me through the entire process, making it feel seamless. The viewings were well organised, and I appreciated every second of it.

Z · 11 October 2025

★★★★★ 5/5

Google

I recently rented a property through Dixons, the whole process was quick and seamless! Chloe was so helpful with all my queries and made what could be a stressful time so much easier and more pleasant. Thank you!

Bettie · 23 April 2025