Dixons Estate Agents Castle Bromwich reviews in Solihull

★★★★★ 1/5

Trustpilot

Dixons Erdington Letting Services

Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification.

Karl · 4 July 2025

★★★★★ 5/5

Google

From the moment my previous tenants gave their notice, Kitty and Riegan were superb with arranging new viewings and onboarding new tenants. The level of service and speed was exceptional. I'm really impressed.

Qumula · 25 February 2024

★★★★★ 5/5

Google

I had a pleasant and stress free (almost) experience when trying to rent a property via the branch at the aid of Mr. Samuel. Osman-Bott. He is attentive and always keeps me in the loop with clear guidance on the procedures needed for the successful deal. Sam has shown high degree of professionalism in his job and I hope he would go far in his carrier. Thank you Sam!

Max · 24 October 2017

★★★★★ 5/5

Google

Excellent Service from Agent Kitti at Dixons I want to express my utmost satisfaction with the service provided by one of the agents, Kitti, during our recent interaction with Dixons. Kitti exhibited remarkable professionalism, politeness, and impressive knowledge throughout our engagement. What truly stood out was her genuine effort this level of attention and consideration made the entire experience smooth and stress-free for us, and we are truly grateful for her assistance. Based on our positive experience with Kitti, I would not hesitate to recommend Dixons to friends, family, and colleagues needing real estate services. Kitti's exemplary service reflects positively on your agency and reinforces our confidence in your team's capabilities. Once again, please extend our sincere gratitude to Kitti for her outstanding assistance. We look forward to the opportunity to engage with Dixons again in the future. Warm regards, Jena

JENA · 25 February 2024

★★★★★ 5/5

Google

Dixons is a good letting agent that I can recommend to any one looking for place to live. I meet with Kitti to view and she was so helpful thank you Kitti appreciate. Best regards Ade

Defemi · 27 November 2023

★★★★★ 1/5

Google

Never answer and lie about viewing times, not committed to helping people and every time you call you will get voicemail and the voicemail.is not returned happened to me on 3 occasions. When I told staff once I got through she seemed as though she was in school and had no response. Why would you want to sell/buy/rent with people who cannot even be bothered to come to the phone. Avoid.

Speak · 24 July 2024

★★★★★ 5/5

Google

Kyra at Dixons made the rental process smooth and stress-free. She was professional, responsive, and went the extra mile to ensure everything was ready before I moved in. Highly recommend her to anyone looking to rent.

Karam · 1 October 2025

★★★★★ 4/5

Google

Our agent Kitti was polite, professional and knowledgeable. She also went to lengths to accommodate our two young children during the key handover process; we really appreciated her help! I would definitely recommend Dixons.

Kathryn · 23 October 2023

★★★★★ 5/5

Google

This Branch is the best. Adam, Andy in sales are dedicated and ofcourse Chloe in lettings who helped me let my house out is profeesional and efficient in how she works. Won't be taking my business anywhere else from here on.

Akeel · 5 January 2025

★★★★★ 5/5

Google

Spoke to Chloe who was very helpful and explained all the relevant information that I needed in order to apply for the property

Sophie · 25 May 2024

★★★★★ 5/5

Google

Kyra and chloe have been fabulous throughout my whole moving experience! This is my first time renting somewhere on my own, so I was pretty stressed and anxious but both of these ladies made the whole thing a lot more straightforward and have been very helpful and knowledgeable! Thanks again!

Tori · 4 April 2025

★★★★★ 5/5

Trustpilot

A big thank you to all of the team for…

A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.

Gurjinder · 3 May 2026

★★★★★ 5/5

Google

Me and my partner viewed our first house at Dixons and Kitti our advisor was the most helpful and knowledgeable consultant who answered all of our questions gave us all the information and even told us each step to take when filling our information etc. such a lovely experience and I am so so please with how the whole process went. I highly recommend and thank you again. Me and my partner can not wait to move in to our first home together ☺️

Keeley · 23 October 2023

★★★★★ 1/5

Trustpilot

DO NOT USE DIXONS HALESOWEN IN-HOUSE…

DO NOT USE DIXONS HALESOWEN IN-HOUSE BUILDING SURVEYORS & MORTGAGE COMPANY £20000 OUT OF POCKET ! . I purchased a house from them and used there building home buyer surveyor and mortgage company as I felt pressured to take the service as they said they had lots of buyers for the house and that they would only sell if I taken a mortgage with them . I had the report come back from Dixons building surveyors saying the house was fine and in good state . I was then put on a high interest mortgage rate which I questioned but yet again told that was the best deal and gave me the rights to buy now . Received the keys 2 weeks ago from the sales manager Matthew who was rushing to get me out of the branch as he was busy and load and be behold all issues came to light . Found subsidence at the front of house , the walls were all damp in the living room and kitchen which have now been found that there been a leak that been there for long time .all windows were blown , the electrics had faulty wiring and has to be condemned . I had to get an independent survey done after getting the keys and it found out that the house is in serious state of repair ! . It’s now going to cost me over £20000 out of my own money which if Dixons didn’t give a false home building surveyor I wouldn’t of brought the house but I guess that’s how they scam people . All the problems with the house and the Dixons scam I’ve now had to take this to legal matters as I have been falsely sold this house with the state of repair and the evidence shows this. If I could give a zero I would . Always do your research and go elsewhere then Dixons Halesowen. BE CAREFULL !

Debbie · 6 April 2025

★★★★★ 5/5

Google

Chloe is amazing to work with and has great knowledge on the renting sector, would deffo recommend everyone to her

Coreytherock · 25 May 2024

★★★★★ 5/5

Google

I 100% recommend Gina- she has a super quick response time frame along with a high level of professionalism, she is also highly dedicated in her line of work

Kev · 23 October 2023

★★★★★ 1/5

Google

Feel sorry for the poor landlord that wants to rent out his property, dixons made me and my partner wait outside in the freezing cold for 45 minutes, we tried to contact them multiple times and no answer, I hope the owner of the property is reading this review and changes estate agents ASAP

Das · 14 December 2024

★★★★★ 5/5

Google

Great service, Ryan went out of his way to sort us the perfect flat on the day! Couldn’t be happier!

Josh · 25 April 2024

★★★★★ 5/5

Google

Kitty was very friendly and helpful. Met with her twice while looking for properties in Mosley and would definitely recommend using Dixons from the professional service she gave.

Charis · 23 October 2023

★★★★★ 5/5

Google

Really good service from Dixons. Kitti was particularly helpful and always accessible via phone or email. She helped make the renting process very straight forward. Would highly recommend.

Nick · 23 October 2023

★★★★★ 5/5

Trustpilot

Becky at Dixons Yardley office has been…

Becky at Dixons Yardley office has been brilliant with the sale of my family home of 54 years,she put me at ease no stress,she has excellent communication about the area and between herself and me,she sold my house in 1 Day im absolutely buzzing,

Angie · 27 February 2026

★★★★★ 5/5

Google

I would like to say the service provided by Samar Zamar at the Dixon's office in Moseley was outstanding and he gave 100%. I would highly recommend him to anyone looking for a mortgage! He is very professional at his job and without his help I would not be in my new home! Thank you!

Avtar · 24 October 2019

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service! Becca was professional, responsive . Highly recommend!”

Joe · 30 October 2025

★★★★★ 5/5

Google

Excellent group. Gina Neves has been great with all aspects of communication and follow up. Would highly recommend!

Stephen · 25 April 2024