Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNever answer and lie about viewing times, not committed to helping people and every time you call you will get voicemail and the voicemail.is not returned happened to me on 3 occasions. When I told staff once I got through she seemed as though she was in school and had no response. Why would you want to sell/buy/rent with people who cannot even be bothered to come to the phone. Avoid.
Speak · 24 July 2024
Agent replied · 22 October 2024
Hello, we are sorry to hear about your experience. Please contact review@countrywide.co.uk to discuss this matter further. Thank you for bringing this to our attention. Warm regards, Dixons Sales and Letting Agents Moseley
★★★★★ 5/5
GoogleGreat service from Chloe and Tayla for the let only service. They both listened attentively, followed up my calls and emails immediately and had a very can do approach. Really appreciated. Highly recommended. Thank you both.
Seema · 11 October 2025
Agent replied · 10 December 2024
Thank you for your terrific 5* review and for your complimentary comments Seema. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKyra at Dixons made the rental process smooth and stress-free. She was professional, responsive, and went the extra mile to ensure everything was ready before I moved in. Highly recommend her to anyone looking to rent.
Karam · 1 October 2025
Agent replied · 8 October 2025
Thank you for your kind words, we are thrilled to hear about your positive rental experience with Kyra at Dixon's. We strive to provide exceptional service and are glad she went above and beyond to make your move stress-free. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleOur agent Kitti was polite, professional and knowledgeable. She also went to lengths to accommodate our two young children during the key handover process; we really appreciated her help! I would definitely recommend Dixons.
Kathryn · 23 October 2023
Agent replied · 22 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter being in a house fire I was referred to Dixon's to find temporary accomodation. The staff were so helpful. Chloe worked tirelessly and got me into a property within weeks. I'm very grateful.
Clare · 11 October 2025
Agent replied · 11 October 2026
Many thanks for your fantastic 5* review Clare. I will of course pass on your kind hearted words to our Moseley branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSpoke to Chloe who was very helpful and explained all the relevant information that I needed in order to apply for the property
Sophie · 25 May 2024
Agent replied · 22 October 2024
Many thanks Sophie Hodgson for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKyra and chloe have been fabulous throughout my whole moving experience! This is my first time renting somewhere on my own, so I was pretty stressed and anxious but both of these ladies made the whole thing a lot more straightforward and have been very helpful and knowledgeable! Thanks again!
Tori · 4 April 2025
Agent replied · 22 April 2025
Hello Tori,
Thank you so much for your wonderful 5* review! I'm thrilled to hear that Kyra and Chloe were able to make your first renting experience a positive and straightforward one. Your kind words are greatly appreciated.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotA big thank you to all of the team for…
A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.
Gurjinder · 3 May 2026
★★★★★ 5/5
GoogleMe and my partner viewed our first house at Dixons and Kitti our advisor was the most helpful and knowledgeable consultant who answered all of our questions gave us all the information and even told us each step to take when filling our information etc. such a lovely experience and I am so so please with how the whole process went. I highly recommend and thank you again. Me and my partner can not wait to move in to our first home together ☺️
Keeley · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotDO NOT USE DIXONS HALESOWEN IN-HOUSE…
DO NOT USE DIXONS HALESOWEN IN-HOUSE BUILDING SURVEYORS & MORTGAGE COMPANY £20000 OUT OF POCKET ! . I purchased a house from them and used there building home buyer surveyor and mortgage company as I felt pressured to take the service as they said they had lots of buyers for the house and that they would only sell if I taken a mortgage with them . I had the report come back from Dixons building surveyors saying the house was fine and in good state . I was then put on a high interest mortgage rate which I questioned but yet again told that was the best deal and gave me the rights to buy now . Received the keys 2 weeks ago from the sales manager Matthew who was rushing to get me out of the branch as he was busy and load and be behold all issues came to light . Found subsidence at the front of house , the walls were all damp in the living room and kitchen which have now been found that there been a leak that been there for long time .all windows were blown , the electrics had faulty wiring and has to be condemned . I had to get an independent survey done after getting the keys and it found out that the house is in serious state of repair ! . It’s now going to cost me over £20000 out of my own money which if Dixons didn’t give a false home building surveyor I wouldn’t of brought the house but I guess that’s how they scam people . All the problems with the house and the Dixons scam I’ve now had to take this to legal matters as I have been falsely sold this house with the state of repair and the evidence shows this. If I could give a zero I would . Always do your research and go elsewhere then Dixons Halesowen. BE CAREFULL !
Debbie · 6 April 2025
★★★★★ 5/5
GoogleChloe is amazing to work with and has great knowledge on the renting sector, would deffo recommend everyone to her
Coreytherock · 25 May 2024
Agent replied · 22 October 2024
Thank you Coreytherock Smith for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI 100% recommend Gina- she has a super quick response time frame along with a high level of professionalism, she is also highly dedicated in her line of work
Kev · 23 October 2023
Agent replied · 22 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service, Ryan went out of his way to sort us the perfect flat on the day! Couldn’t be happier!
Josh · 25 April 2024
Agent replied · 22 October 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleKitty was very friendly and helpful. Met with her twice while looking for properties in Mosley and would definitely recommend using Dixons from the professional service she gave.
Charis · 23 October 2023
Agent replied · 22 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally good service from Dixons. Kitti was particularly helpful and always accessible via phone or email. She helped make the renting process very straight forward. Would highly recommend.
Nick · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to say the service provided by Samar Zamar at the Dixon's office in Moseley was outstanding and he gave 100%. I would highly recommend him to anyone looking for a mortgage! He is very professional at his job and without his help I would not be in my new home! Thank you!
Avtar · 24 October 2019
Agent replied · 22 October 2024
Many thanks for your 5 star review and congratulations on your new home. Wonderful to read that you would recommend Dixons after your positive experience. Best wishes, Tracey.
★★★★★ 5/5
TrustpilotBecky at Dixons Yardley office has been…
Becky at Dixons Yardley office has been brilliant with the sale of my family home of 54 years,she put me at ease no stress,she has excellent communication about the area and between herself and me,she sold my house in 1 Day im absolutely buzzing,
Angie · 27 February 2026
★★★★★ 5/5
TrustpilotExcellent service
Excellent service! Becca was professional, responsive . Highly recommend!”
Joe · 30 October 2025
★★★★★ 5/5
GoogleExcellent group. Gina Neves has been great with all aspects of communication and follow up. Would highly recommend!
Stephen · 25 April 2024
Agent replied · 22 October 2024
Thank you for your excellent recommendation and 5* review Stephen Wilkes. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDealt with Pete and he couldn't have been better. He has really good knowledge of the Moseley area, gave us great advice and helped us immensely in the search to find a property. Would highly recommend anyone looking to buy or sell a property in Moseley to utilise DixonsPositiveResponsiveness, Professionalism
Tara · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleGina is very helpful. Followed up with contractors when we were having issues and made sure the job got done.
Dazvondon · 25 February 2024
Agent replied · 22 October 2024
Many thanks dazvondon for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWorst Dixons experience ever the estate agent was extremely rude, I had my family members property advertised with them and decided to take it off. When that happened they started getting rude and threatening as I said I will try sell it separately as it had been on advertise for a long time, then they started looking for ways to charge additional fees. I will never use these pathetic, desperate, untrained thieves again.
Zal · 23 October 2023
Agent replied · 22 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKitti Krizanova, the agent at Dixons, was superbly efficient, polite, empathetic and knowledgeable. She responded quickly and informatively to our calls and emails, and was very forthcoming about the apartments we were interested in. Before, during and after the viewing, she was friendly and helpful, and introduced us to the tenants, who were about to leave the house. Our overall experience with her in particular and Dixons in general has been absolutely positive.
Ferenc · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe used Dixon's to sell our home in Moseley, right from the first appraisal meeting they illustrated a deep understanding of the market and sales strategy needed. They sold at asking price on the first day of viewings and were a great help through the whole sales process especially Molly. Thank you!
Andy · 24 October 2019
Agent replied · 22 October 2024
Andy, thank you for your 5* rating and review. Best wishes, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
