Trusted Agent profile · Solihull
★★★★★
476 reviews across 2 platforms
183 Stratford Road, Shirley, Solihull, B90 3AU, B90 3AU
Burchell Edwards's office in Solihull, at 183 Stratford Road, is rated 2.9 out of 5 across 476 reviews on two platforms, including 206 Google reviews rated 4.1.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional experience and a friendly team!
Amazing experience from start to finish - special shout out to Jack at the Stafford branch who helped us chase all elements of our chain to ensure we completed as fast as possible. Very professional experience and a friendly team! We also received a very nice welcome pack when we collected our keys, which was a lovely touch.
5/5
GoogleRaza and Olivia made the process simple and supported
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe and Olivia helped us to secure tenants quickly and both were very professional. Very helpful with all our questions and offered exceptional service!
Thank you for your feedback! We're thrilled that Chloe and Olivia provided professional and exceptional service in securing tenants for your property. Our team is committed to providing helpful and efficient solutions for all your needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMy partner and I recently purchased a mortgage and house through Patrick at Burchell Edwards and the whole experience, which was new and confusing to us as first time buyers, was made easy and straightforward thanks to Patrick and the team. Patrick was always there at the other end of the phone or offering a meeting to help explain things and help to move things forward. He made sure we understood the process during every step of the way and he got us a really good rate for our mortgage. We paid the lifetime fee so we can come back to remortgage when necessary and look forward to how easy that process will surely be as Patrick made us feel relaxed throughout the whole process. Even when the mortgage application was complete and accepted, he helped us with things to do with the solicitors too. I would thoroughly recommend using Patrick and the team at Burchell Edwards Shirley for all your mortgage and housing needs!
5/5
GoogleDec and Aidan (morgtage advisor) are really professional and friendly they both supported me throughout the process of the whole thing and put me in contact with the correct people ie solicitors and insurances, what a credit you both are to the company. we really appreciate everything you've done and me and my girlfriend love our 1st home together. i would 100% recommend Burchell Edwards in shirley 👍🏼😁
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleThank you, Olivia and Chloe, for being so great and helpful with the transition to the new tenant. I really appreciate your support!
Thank you for your brilliant review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI was very supposed from chloe and Charlotte. They were very helpful and friendly. I will definitely recommend burchell and edwards
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotDear sir/ madam
Dear sir/ madamI am writing to you to inform you that I currently live in cubic apartments in Preston. I've been living there for eight months now with myself and my partner my day job i dpund out found that a lad had been squatting in one of the flats he's been letting homeless people into the building and on numerous occasions they been seen selling drugs. Also damaging letterboxes and robbing people's mail. Pictures were put up of males ecr I informed ppm management there room number and police but males still live there day and night it's getting bad my misses is scared I have to walk her every were. Were moving soon but this is not on. I should not have to move because police and building people don't do anything. I'm informing you hopefully something can be done soon .he'd been selling drugs and bridgefords refused to help at all. They were not helpful at all they have a duty of care and didn't care at all just about there money .
5/5
TrustpilotGreat experience with the Gosforth branch
Great experience with the Gosforth branch. I’d been struggling for almost 6 months with another estate agent to get my flat ready and tenanted. It only took Jennalise and team 2-3 weeks to have the apartment readied and tenanted after taking the keys from the other agent. She was very hands-on, responsive and professional. Thank you so much!
5/5
TrustpilotGreat experience with Maciek…
Great experience with Maciek Starczewski. He had remortgaged my house when no mortgage brokers could help. Huge thank you ☺️.
2/5
TrustpilotVery unsatisfactory experience so far!
Put in an offer on an already vacant flat at the beginning of the week as the property I'm currently in has sold so i need to find somewhere urgently and this fitted the bill perfectly.. Rang them back today to find out why I've not heard anything from them to only find out they still had not submitted my offer to the seller and that they would be doing it today and would get back to me later about the outcome of my offer..surprise surprise i have not heard anything back from them im appalled at their lack of enthusiasm I thought they were ment to be selling properties not sitting on them!! I also mistakenly thought they were a reputable estate agents until I read all the negative reviews on here some with the similar experience I'm currently having with them!!
1/5
TrustpilotVery bizarre ethos
My wife and I found a property of interest being marketed by the Washington branch. We were in a very strong position regarding our status as we are actually completing on our current property on the 30th and prepared to move into rented to get the right house moving forward. This was pointed out to the representative who took the phone call. We viewed the property and I must say the young lady who came out was very friendly and professional. It was very clear from both the pictures and the live viewing that the property required a lot of work both inside and out to make it liveable. We exercised due diligence and found that the property next door had been on the market in June 2024 for exactly the same price as the one we had interest in but it had been fully modernised, had an extension and fully landscaped garden. We felt a below asking price was in order taking this information into consideration and made contact again with the Washington office. The offer was put forward and we were told as it was 5 minutes to closing they would contact the vendors Monday and be in touch. Monday came and went with no follow up call. Today I rang back in and spoke to the exact person I’d discussed the offer with and he seemed totally un phased he hadn’t made any contact with an update. I explained the rational behind the offer regarding the house next door and he replied ahhh that house is much smaller. When I pointed out we had the original listing in front of us and it was exactly the same he just said oh and moved on. Again we explained the situation and even intimated we may go up a little. He said he would go back to the vendors and call me back. Well would you believe it still no call back. I’m really now not surprised after reading the rest of the reviews on here but I do hope someone of a higher level reads this and maybe educates this chap on the art of selling and negotiating. Right now he’s more sales prevention and a poor representative for front of house sales. We will move on and look elsewhere.
1/5
TrustpilotScheming, conniving people
They were nice enough when I wanted to rent a property. Not so nice at the end of my tenancy when they withheld my ENTIRE deposit without providing any breakdown of costs, reasoning and ignored all my requests. I had to make a claim through the My Deposits scheme who eventually recovered most of my deposit back. Company were useless, unhelpful, rude and trying to take advantage of a young girl living by herself. Well you made a bad choice because I got back what was mine, no thanks to you, and will NEVER rent or buy through yourselves again.
1/5
TrustpilotNot even worth one star
Not even worth one star. I am the landlord and I received the worst service I've ever experiences. If you want to be ignored for weeks and lose money, use their service. I was holding off at giving this review hoping that things will improve, but after weeks of chasing my emails were falling on the deaf ears. First of all, accounts either too busy or too incompetent to deal with basic request, not willing to investigate any repair issues charges, the companies they are using to fix the property are doing botched jobs, resulting in hundreds of pounds loses. Sheer irresponsibility and lack of professionalism, unwillingness to help or resolve any problems leaves you humiliated as a customer, I would go quietly if I wasn't paying any money, but since I'm being charged EACH MONTH for the service which I COULD DO MYSELF, I think I deserve to say something! I really hope I can close my account as soon as possible because I'm really done with being neglected. Can I just ask, how hard is it to reply to an email? Be prepared to wait a week, of FOUR in my case. Horrible, caused huge distress and I really hope your management take note of all the negative response EVERYWHERE and do something about it. Lettings agency on the other hand in Swinton on the other hand is lovely and Hannah Smith was particularly help full, than her for that.
5/5
TrustpilotFully recommend Northallerton office.
Unexpectedly looking for a rental property in Northallerton, North Yorkshire. Worked with Ollie and Maria throughout the process. Very attentive, spoke with me out of hours and at weekends and helped me with my property search. I would thoroughly recommend the Northallerton lettings office to other potential clients. In addition, I am still waiting calls back from other agents 3 days later!
5/5
TrustpilotMortgage adviser at Halifax branch
Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.
1/5
GoogleAbsolute farce. Advertised a property with BE Shirley which was jointly owned between me and ex partner. Minimal communication with me and they have also agreed to a sale without my consent. Asked the same question to BE Shirley and not responding Leaving it to solicitors to discuss how this is possible???
Hi Z Mumtaz, we are sorry to hear about your experience. Please accept our apologies for any miscommunication. If you have any further concerns, please contact us at complianceresidential@connells.co.uk. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBridgefords Tameside lost trust…
good at getting you to sign the dotted line to sell your property, started off viewings turning up with no bookings, dealing with different staff members, delay in reply’s and emails sometimes ignoring them all together. we sold after 3 days to a buyer who was known to them (previous employee). only to find out that she been informed of a new property viewed it and offer accepted less than 24hrs of going on Rightmove. Went on Rightmove on the 16th we received an email midday on 17th to inform us she pulled out. now going with a different agent hopefully a trusted one
5/5
TrustpilotHighly recommend
Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.
5/5
GoogleI have been with theme for two weeks, They are brilliant staff highly recommended.
Thank you so much for your kind words! We are thrilled to hear that our team has provided you with excellent service. It's our pleasure to serve you and we look forward to continue exceeding your expectations. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotRip off Britain would have a field day…
Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea
1/5
TrustpilotApalling handling of my mother-in-laws…
Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.
1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
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