Trusted Agent profile · Solihull
★★★★★
476 reviews across 2 platforms
183 Stratford Road, Shirley, Solihull, B90 3AU, B90 3AU
Burchell Edwards's office in Solihull, at 183 Stratford Road, is rated 2.9 out of 5 across 476 reviews on two platforms, including 206 Google reviews rated 4.1.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
1/5
GoogleRude and unprofessional.
Hello Imran, Thank you for sharing your feedback with us. I'm sorry to hear about your experience, as we strive to maintain a high level of professionalism. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotIn 3 months I did not have one…
In 3 months I did not have one proactive call from the Knutsford branch. Indeed when we cancelled the contract they left all the listings up for 2 weeks and only took them down after I chased them
1/5
TrustpilotTerrible communication!
Terrible agency in Leeds!! Terrible communication!!!Been booked for viewing, saying tenant not free and postpone to next day. And then next day no show again, when I call they said tenant not free again and need to postpone to the next day again.. on the 3rd day once again they cancelled my viewing saying the property was taken.. without telling.I do understand flat/house goes fast, the problem is they are time wasters and never notice u when situation changed! All three days i have to find out myself the viewing booking was cancelled..... I do not live in city center and need to spend time and money to travel to viewing.. and the staff who pick up the phone is really rude and unprofessional! They have so many excuses.Luckily we didn't work with them i guess. If we did rent from them, can't imagine how disaster it will be. Be ware of!!!
1/5
TrustpilotRude staff
Staff from their Manchester office made an unsolicited call to me asking if I would move my property to their estate agent so they could market it for me. When I declined. He preceded to pressure me. When he wasn’t going to get what he wanted, he decided to insult me and drop the phone on me. I called back requesting for an apology, but the lady I spoke to tried to cover for the rude guy. Avoid this company, they are no good.
5/5
TrustpilotI have just finalised my offer to rent…
I have just finalised my offer to rent a flat in Manchester. The team at bridgfords have been helpful the entire journey. Peter, the lettings rep, stayed in constant communication with me during the whole process and made it very easy. I completed this offer whilst out of the country and needed it to go smoothly. Peter ensured this happened. Great service
1/5
TrustpilotAvoid.
Avoid.Politely & calmly registered a complaint within the Penketh/Westbrook Warrington branch after our doorbell camera recorded a Bridgefords employee needlessly verbally insulting us whilst at the front of our property. All members of staff informed have been dismissive & even whilst we have the evidence no formal apology has been given by the member of staff involved. I find the lack of accountability on a basic decent human behaviour level to be rude, unprofessional & has made our experience with Bridgefords unpleasant.
5/5
TrustpilotA lady named Lisa (Bamber Bridge…
A lady named Lisa (Bamber Bridge Branch) could not have been more helpful going that extra mile to help us look for a rental property for our parents. Thank you Lisa. I hope she gets the recognition she deserves.
5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
1/5
GoogleI was supposed to have viewing at a house that we found online and then was told by my estate agent where we are that the property had been sold without us even getting the chance to even view it and we were not told or contacted about this and it was sold behind our backs and then the mortgage bloke calls me the day before a meeting was scheduled with him asking if we still wanted advice and to still meet with him,what a joke and so offended and annoyed and feel betrayed by this company and when speaking to them on the phone about this I was told nothing we can do about this and when I told them I'm glad we didn't use you I was put the phone down on and I was told by the mortgage bloke I will get my manager to call you and my Mrs picked up the phone as I was busy and she did not sort this out the way I expected her to and she let them get away with this of how bad the behaviour of this company is and I hope people will now not use this company anymore and blacklist them till they learn to behave in a better manner and treat people better and give people a chance that's why properties are online and when people make appointments with them to follow through with it and will not be using them ever again absolutely appalling and disgusting !!!!
1/5
GoogleI recenlty used Burchell edwards Shirley on my property sale after using the sheldon branch in the past which was a positive experience. However shirley branch was terrible, initially they were good but once my property was listed and viewing started the process was awful. No communication regarding the viewings without me chasing and even had to go into branch to get feedback as i was getting nowhere fast. Ended up selling with them but only after pushing the team to do weekend viewings as they wanted me to do them midweek. I would never recommend this branch in my experience the worst agent ive ever dealt with.
1/5
GoogleThe worst real estate agents in the Shirley area!! They over promise and underdeliver. Their communication is so poor and it is very normal to have to chase them up for details and information. The agent arrived late on our first ever viewing and this was so embarrassing and he had little to no knowledge about the property. On one viewing they sent the client over and did not even inform him that the agent wasn't coming!. The client was so disappointed with the agent and it was so embarrassing again. They told us that they would provide statistics showing how the property was being marketed and analysis but NOTHING happened! It was all lies. They sent a complete incompetent photographer to take pictures of the property. This individual spent 4 hours of our time and didn't take one decent photograph. The entire process from start to end of contract was so very poor!!! Please stay away as they are incompetent, unreliable and mediocre. A total waste of 14 weeks!!
5/5
GoogleDeclan and Danielle at the Shirley branch were very helpful and supportive during the process of my purchase. Declan communicated with both myself and the seller throughout. This was much appreciated. At times it became quite a stressful process due to buying an apartment with issues of doubling ground rent. Declan’s professionalism, communication and support to keep things moving right through to completion made it a far better experience. Also other members of the team at the Shirley branch were very helpful and pleasant during this process.
5/5
GoogleBoth Penny and Olivia at Burchell Edwards provided us with a fantastic service when letting out our rental property. From start to finish they gave us up to date developments on all aspects of the process and guided us through the whole process.
Many thanks for the fantastic 5* review Kalvinder. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid Like The Plague!
If you are looking for a professional, hassle and stress free service from your estate agent then steer well clear of Bridgefords (Culcheth Warrington).
5/5
TrustpilotAneeka in Sale, Manchester.
Aneeka in Sale was very helpful, welcoming, and knowledgable during our appointment yesterday. She arrived promptly, and was passionate in ensuring great customer service was provided, including assisting us with measurements.
5/5
TrustpilotJust over a year dealing with house…
Just over a year dealing with house sale, took 4 buyers to achieve each pulling out for various reasons. Very patient and communicative throughout whole process. Staff always very professional and helpful. Would recommend Cheadle Hulme branch.
1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
1/5
GoogleTried for 2 days to get someone to answer. I finally got through to someone and asked for an appointment to view a property. They took all my details, then told me they were fully booked that week so I couldn’t view it, and if anything came up they would let me know! Why not offer me an appointment for the week after? Are they only allowing viewings for one week? Won’t be selling my property with them!
5/5
GoogleHave just sold our property through the Shirley branch, and the whole process was professional and smooth throughout. Dealt primarily with Declan from valuation through to completion and he was really helpful and kept us informed all the way through, and would certainly recommend
Thank you for your outstanding 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a fantastic experience with the them, specially Olivia and Penny ! Their service was efficient, professional, and responsive. From finding the right property to addressing any concerns, they went above and beyond. Highly recommended for a stress-free renting process.
Thank you Nency for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotUnpleasant experience in First Call
Looking at the other reviews seems to be a consistent theme with Manchester branch.I spoke with your staff member (Mrs Flynn) from the Manchester City Centre branch about Flat 11, 53 Whitworth Street, M1 3WS property (link below) and found them quite aggressive to the point where I had to disconnect the call.I viewed the property on Friday, 25th August and had the follow-up call with another team member (Mr Stanton) from a different office who was exceptionally helpful and advised me to email/speak with the concerned member about the offer. Following an email, I spoke with Lydia on Tuesday, 29th August. I pointed out that properties with an EPC rating of D or above would need reviewing post-2024 as per government guidelines for listed buildings. I own another property nearby in a Grade 2 building. The staff member disagreed which is not a problem but their tone of voice was aggressive. Following this, I pointed out that the water heater in the flat was broken for a long time and we couldn't see an electrical certificate - she didn't want to pursue the conversation as apparently the 'tenant did not report it'.I was planning to put in a counteroffer but will now be backing out as do not want to deal with the person and consequentially Bridgefords.Hope this can help improve their future processes.
1/5
TrustpilotVery disappointing experience with Bridgeford (Cheadle Hulme)
We had a very disappointing experience with Bridgeford while trying to rent a property in Cheadle Hulme.
1/5
TrustpilotTotal lack of communication
Total lack of communication. Not responding to emails or phone calls.
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