Burchell Edwards Shirley reviews in Solihull

★★★★★ 1/5

Google

During the period BE managed my property Jennifer Owen was appointed to correct numerous service failures and errors made by staff. I spent hours in email communications with Jenny as Burchell Edwards failed to provide a professional fully managed service. Eventually I made a 'Formal Complaint' and making it clear I was no longer in need of such incompetence, lack of integrity and unprofessional service being involved in my property. Thereafter I received  an email from Connells customer services coordinater Manpreet Panaser who made an incorrect assumption of my gratitude towards Jennifer Owen continual assistance. Again confirmation that their staff do not read and or understand written information I complained 'again' of further incompetence. The issue was passed to assistant manager customer service centre Joanne Wong who suffers the same inability to assimilate written facts. Both a disgrace. • Contract and Communication Failures • Inability to read / understand their own filed information and failiure to act with due diligence - making costly mistakes • Operational Incompetence due to  Incompetent staff and mismanagement • Poor Communication • Poor customer support • A list of apologies for all their mistakes, failings and the continual waste of my time • Inconsistent or misleading communication • Service failures •.  Failed to uphold their contract section 12 Burchell Edwards is not reliably trustworthy for property letting,

Henry · 10 August 2026

★★★★★ 5/5

Google

We were looking for a rental in Solihull on a tight timeline and honestly expected it to be stressful. Olivia made it the complete opposite. She was responsive, proactive, and genuinely went above and beyond to get everything sorted. The whole process from viewing to key collection was smooth and straightforward. Chloe was great to deal with too. If you're looking to rent in the area, you're in good hands with this branch.

Justin · 17 March 2026

★★★★★ 5/5

Google

After failing to sell the house for a year with another reputable agent, I was convinced to bring on Burchell Edwards as an additional agent. Within 6 months I received an acceptable offer and the post sales service was second to none. Reason I am giving Burchell Edwards 5 star is all down to finer detail. The quality of prospective buyers was high, you could tell they do their due dilligence and ensure no time wasters are booked to view. They also ensure they receive quality feedback. Ryan is an exceptional estate agent. After signing with the very helpful and courteous Daniel, we were handed over to Ryan who is brilliant with prospective buyers and really talks up the property and area. He also ensures you get the maximum offer and does not push youto accept the first offer that comes in. He is a great asset to Burchell Edwards and is someone you can trust. Finally Jayne who was our post sales case handler who was all over both parties' solicitors and ensured completion as soon as possible. I wish we brought on Burchell Edwards from the beginning! It would have saved me a lot of time and stress!

Javed · 17 January 2026

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property . They kept my money from 24 October 2024 to March 2025. My bank and my friends intervened in to the matter before my money was return to me . They manager and senior managers do not care and are not bothered.

Aiah · 29 July 2026

★★★★★ 1/5

Trustpilot

Can't recommend Bridgefords as a future…

Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team they Bridgefords reccomended. I've lost my dream flat after 10 months because of Bridgefords and their inability to reccomend a competent solicitor. Hopefully you have better luck. Personally I would avoid.

Ross · 29 September 2026

★★★★★ 5/5

Google

Absolutely amazing experience. from beginning to end in buying our new home . Ryan and Louise were both so helpful and nothing was ever too much trouble. They made the process so smooth even when faced with challenges beyond their control. When the day finally came to collect our keys they made it such a memorable and special day . Thanks so much Ryan and Louise! Claire , Mark and family x

Lil · 17 December 2025

★★★★★ 5/5

Google

Dealt with Samran yet another amazing interaction. This man's attitude is outstanding. His mannerism and customer service is exceptional. I normally feel on edge when it comes to properties however Sarmran made me feel safe. He is an Asset to the firm.

Sab · 10 July 2026

★★★★★ 5/5

Google

Amazing staff especially Louise 👏 greatly managed my sale, very understanding and helpful. Also Alison Birch the after sale team dealt with me very well too. 😊 …

Mari · 7 October 2026

★★★★★ 4/5

Trustpilot

Brand New Listing on a New-built House

Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants. What really stood out was their professionalism and proactive approach. Any issues with the brand‑new house were escalated to the developer under the warranty without me even having to ask, which gave me real peace of mind. Special thanks to Sophie for efficiently organising the white goods, and Helen for proactively raising and managing warranty matters. A genuinely positive and supportive experience. The reason I gave 4 stars is that it has only just started, we will see once all is up and running, and tenancies are completed.

Sarah · 23 April 2026

★★★★★ 2/5

Google

As much as I would love to give the Shirley branch 5 stars, unfortunately I can only give it 2. I do, however, give 5 massive stars to Sam, who organised our viewing. He is a real asset to this branch. I won't go into all the details, but he never gave up on me and was always helpful throughout the process. Thank you, Sam! The rest of the experience was just awful. The lady from the Shirley branch somehow got lost in the retail park behind the property and never arrived for our viewing. Fortunately, Pauline, the owner, saw us standing outside in the pouring rain. She kindly came over, asked if we wanted to go inside, and showed us around the flat. After the viewing, we agreed with Pauline that we would buy the flat. The paperwork was also a nightmare. Everything took far too long, and the waiting times were frustrating. I also wasn't impressed with the "welcome box." Sadly, apart from Sam's excellent service, the overall experience with the Shirley branch was very disappointing.

Petra · 10 August 2026

★★★★★ 5/5

Google

I had an excellent experience with Gagandeep throughout the entire letting process. From the first enquiry to moving in, he was professional, friendly, and always available to answer my questions. He made everything straightforward and stress-free, kept me updated at every stage, and ensured all the paperwork was completed efficiently. What stood out most was his honesty, responsiveness, and willingness to go the extra mile to help. It’s rare to find a letting agent who genuinely cares about providing great customer service. I would highly recommend to anyone looking to rent or let a property. Thank you for your outstanding support and professionalism!

Dishang · 10 August 2026

★★★★★ 5/5

Google

Gagandeep and Olivia has been amazing finally got my house after so long of searching, they have been so good best service ever

Luke · 6 October 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Google

I am a first time buyer! Gary helped me with mortgage application and sorted everything. I am very happy with their service. I would definitely recommend, everything went smoothly. I didn’t even had to chase them. Team is also very friendly and helping. Whenever I needed something they helped me from the beginning and Always updated me of what was going on. I’m glad I decided to go with Gary and he truly cares about his customers like family. Please don’t hesitate to use their service. I will definitely be using their services in future again. Thanks Azhar

AK · 23 May 2025

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Google

The service provided by Olivia and Chloe in the recent transition of the lease of our rental property in Shirley was absolutely first class. Communication with all stakeholders was timely and professional and delivered an outstanding outcome greatly appreciated by all.

Stephen · 17 April 2026

★★★★★ 5/5

Google

Gagandeep and Olivia has been fantastic through this whole process. Thankyou both so much would definitely recommend the team here

Kayleigh · 10 September 2026

★★★★★ 5/5

Google

Olivia was helpful throughout the entire process. She communicated our requests to the landlord and made sure everything was handled smoothly. Although we had some concerns about certain terms along the way, Olivia addressed them patiently and professionally. Thanks to her support, we were able to move into a home we truly love!

Pelumi · 15 November 2025

★★★★★ 5/5

Google

When we decided to explore putting our house on the market a few months back, we engaged several estate agents including Burchell Edwards to come and appraise our property. From the get go it was obvious that Burchell Edwards were far superior to the other agents in respect to professionalism, research and pricing. We decided to put our house on the market about 2 weeks ago and engaged Burchell Edwards as our agent. They continued to impress us with their knowledge and guidance and we had around 10 bookings in the first week and a half and I am pleased to say that we were offered the full asking price for our property from a cash buyer with now downward chain. We couldn't have asked for a better service and we were not expecting to sell the house within two weeks! A huge thank you to Louise, Ryan and the team at Burchell Edwards.

Abdul · 8 November 2024

★★★★★ 5/5

Google

From start to finish I couldn’t have been happier. Shout to Eugene Doyle! He came round and instantly put my mind at ease. I was selling my late mother’s property so it was still all over the place. Eugene talked me through every step that would be happening. Was respectful and down to earth the whole time. So much so I recommended him to others and I would personally only deal with Eugene in the future if I got a choice. The whole team were great though

Scott · 27 March 2026

★★★★★ 5/5

Google

Ryan at this branch was a fantastic support to us, kept us informed all through the process and organised the viewings for our house sale so we could be out, which suited us best. There does seem to be an issue with voicemail messages not always being picked up on the odd occasion when no-one was available to take our calls so I think this does need addressing, but otherwise we found them to be very helpful and professional and would recommend. They sold our house for us at a reasonable price which is what we wanted!

B · 17 March 2026

★★★★★ 1/5

Google

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option. Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails. Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened. There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us. In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 11 August 2024

★★★★★ 5/5

Google

Olivia and Chloe were very good. They were easily to access when I had questions and needed to talk to them. They were proactive, gave valuable advice and made sure we found a great tenant smoothly and efficiently. I have already referred other customers to Burchell Edwards.

Neil · 17 September 2025

★★★★★ 5/5

Google

How excellent people are these. Olivia was brilliant and professional throughout the whole process. She made it a wonderful experience. Nothing was too much for her. From start to finish so smooth and excellent. Thank you Olivia, you are an asset to your organisation.

Sohan · 1 October 2025