Burchell Edwards Shirley reviews in Solihull

★★★★★ 5/5

Google

Thanks Olivia for your hard work. Property let in 3 weeks and the process was clear and you made it easy, much appreciated.

A · 17 March 2026

★★★★★ 5/5

Google

Sam and the team are amazing and professional. You won't be disappointed with their team service.

Carlos · 10 May 2026

★★★★★ 5/5

Google

I had an excellent experience working with Ryan. He made the entire process of selling my property smooth and stress free. He kept me up to date throughout and was always professional. I would highly recommend Ryan.

Amy · 8 November 2025

★★★★★ 5/5

Google

Honestly without Declan I would not have bought my house. Having spoken to him about the kinds of property I wanted and the original mortgage advice I had been given. He suggested I meet Aidan and everything just went up from there. Although I didn’t purchase my house through Burchell Edwards the mortgage advice I received from Aidan put me in the best position to buy my first home. Also a special shout out to Gary who took over my mortgage completion he has been so helpful. Great team and would highly recommend! So polite, so easy to contact and work with. Thank you for making such a stressful process bearable!

Paige · 13 April 2024

★★★★★ 5/5

Google

Chloe and Olivia were amazing , worked efficiently to let out my properties within the shortest time frame, I will recommend your services…good job!

Funa · 17 February 2026

★★★★★ 5/5

Google

I had such a good experience with Chloe and Olivia. Everything was very quick and they were always available when I needed them. Everything also went smooth and they were also very professional. I appreciate their help towards getting the property we needed.

Samira · 16 July 2025

★★★★★ 5/5

Google

We recently purchased our forever home with the help of Ryan & Louise at Shirley Burchell Edwards ], and the experience was nothing short of exceptional. From the very beginning, they built a great rapport with us, taking the time to truly understand our needs and preferences. It felt like they genuinely cared about finding the right fit for our family. Throughout the process, they kept us consistently informed, which made what could have been a stressful journey feel smooth and manageable. Communication was clear, timely, and reassuring at every stage. What really stood out was their proactive approach to challenges. Whenever we hit a bump in the road, they were quick to step in, offer solutions, and guide us through with confidence and professionalism. Their support made all the difference. We’re incredibly grateful for their dedication and would wholeheartedly recommend them to anyone looking to buy or sell a home. A fantastic experience from start to finish!

Kiran · 17 October 2025

★★★★★ 1/5

Trustpilot

Disrespectful and Desperate, Data Breach

We viewed a property and after loving it in person offered a cash offer of asking price their and then. Within the same hour, I got a call from the agent who shown us round to be told it was going to Auction. I checked the listing, and it didn't mention auction, but this was updated the next morning. The estate agent had every opportunity to call us to inform us it was an auction property. It seems we had a lucky escape since we have found out the property has had two collapsing sales, for such a desirable area and its price point, these are huge red flags. I called the agency first thing during the morning after our viewing at 9am, to say we aren't interested, we viewed a property to buy not to be told until after viewing it that it was auction, oh and it get's better they tried to make out it was a good deal, yeah a deal that would cost us 4.5% of a minimum of 6.600 in auction fees that we never knew of until afterwards and would never have considered had we of known this information before the viewing. I said, please don't get anyone to call me, but the auction company called me anyway, I tell them we are not interested. I have since had two more calls from the auction company ( which i understand is a sister style company to this agency ). I've had to block the number and inform my solicitor of a data protection breach, as I said I did not want to speak to anyone from auction. Also had a call in desperation from the agency saying oh the price has dropped. " Firstly, no it hasn't because of the fees; secondly, we said we were not interested, why was this not respected. I have never heard of this agency before we did the viewing and I wouldn't be surprised by the many low reviews; they will be able to continue in business much longer. Hoping this review grabs their attention because this is what happens when you harass someone. Don't follow correct and legal protocol and respect people's privacy.

Clayton · 2 July 2026

★★★★★ 5/5

Google

I had a great experience working with Chole. From our first meeting, they were friendly, professional, and always available to answer my questions. They kept me informed at every stage and made the entire process as smooth and stress-free as possible. Their knowledge of the local market and attention to detail really stood out. They offered excellent service, arranged viewings quickly, and handled everything with skill and care. I always felt I was in good hands. Thanks to their hard work and dedication, everything went through without a problem. I wouldn’t hesitate to recommend Burchell Edwards to anyone looking to buy, sell, or rent a property. A truly excellent service!

Conner · 10 October 2025

★★★★★ 1/5

Trustpilot

would not recommend this company to any…

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers. The contractors they use are also significantly overpriced, leaving landlords with unnecessarily expensive maintenance bills. For the amount charged, the level of service provided is disappointing. Overall, my experience has been frustrating, costly, and poor value for money. I would strongly advise others to look elsewhere.

Andrew · 24 June 2026

★★★★★ 4/5

Google

Olivia and Chloe were very helpful and professional in my quest to get a new tenant. Really good communication with both of them. I will definitely have these ladies to help me obtain any new tenants in the future.

Esther · 10 July 2025

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 5/5

Google

I found the Lettings team to be very professional, polite, helpful and efficient in letting my property to a suitable tenant. Thank you Olivia and Chloe for dealing with this. Highly recommended.

Jas · 16 September 2025

★★★★★ 5/5

Google

Burchell Edwards have recently let my property, and I was very pleased with the service provided, particularly by Chloe Tolliday and Olivia Lea. They were professional, helpful, and approachable throughout the process. They secured suitable tenants within a short timeframe, and their excellent vetting process gave me confidence that reliable and trouble-free tenants were carefully selected. I would recommend Burchell Edwards without hesitation.

Hassan · 17 February 2026

★★★★★ 5/5

Google

Had a great experience from start to finish with Louise and her team! Sat on the market with another local estate agent who seemed to have lost interest and had been put to the back of the pile. As soon as I spoke to Louise I felt so much more at home and they didn't disappoint! I would recommend anyone looking for a tip top agent to give them a call!!

Stephen · 14 March 2024

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 1/5

Google

Worst agent in Solihull. I made a offer on a property and they took all my details and never bothered to call back to tell me if the offer had been accepted or not. Don't waste your time with these cowboys totally unprofessional.

Warrior · 10 July 2026

★★★★★ 5/5

Google

Olivia and Chloe were very helpful and supported us through the whole process. They answered my many mails and it never seemed like it was too much trouble. Thank you.

Karen · 25 August 2025

★★★★★ 5/5

Google

Brilliant service provided throughout the whole process, Olivia and Oliver were exceptionally helpful from start to finish, and even went the extra mile and stayed over working hours to ensure we completed everything correct and fast! Amazing service provided and both Olivia and Oliver are a real credit to their branch!

My · 4 December 2024

★★★★★ 5/5

Google

Chloe and Olivia were fantastic during my viewing, they made me feel reassured and really helped me find the right property. Highly recommend!

Joe · 10 October 2025

★★★★★ 1/5

Google

Read description of 3 bed 2 bathroom property in Barton Croft, presumably Shirley although town name or postcode not given. Reading description and seeing pictures are they counting the downstairs wc as a bathroom. Surely thats misleading.

Craig · 10 July 2026

★★★★★ 1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Kiwi · 15 April 2026

★★★★★ 5/5

Google

Had the pleasure of dealing with Eugene from Burchell Edwards in my recent house move. Can’t thank him enough, he went over and above what was expected. A real credit to the company. Thank you.

AP · 10 July 2026