Burchell Edwards Shirley reviews in Solihull

★★★★★ 1/5

Google

When me and my wife started searching for a property, the main estate agents we dealt with were Burchell Edwards, in relation to looking for properties, whilst also using there in house broker called Danielle. Whilst miles there estate agent was good at getting in contact regarding potential properties, The rest was down hill with the company. The mortgage broker Danielle led me and my wife on for months, making us send her all our documents and telling us how good our approval rate is for getting a mortgage to the fact that she even said we could ask for borrowing than me and my wife initially needed. This obviously made us very happy and made everything look positive. We later found a property and told Danielle and she again started telling us how good everything is looking and advising us she had multiple lenders ready for us to apply to with very high approval. Danielle then stated all we needed to do was go to the office and show some identity and sign some documents and then she could move forward. The day come where me and my wife were ready to go to the office. I called to confirm the time we was meant to come to then be told by Danielle that she will no longer go ahead with our application and would not provide any excuse at all. She didnt even have the decency to call us and let us know not to come or that she will no longer go ahead with our application. We asked to speak to the managers to which they also made excuses for her decision and said she didn’t have to tell us why she won’t move ahead with our application, even though she had led us on for 3-4 months with such confidence. I would highly advise anyone to stay clear of Danielle and her broker services and all there Burchell Edwards branches as they are complete shambles and will waste your time and create you nothing but stress. This is very surprising coming from a fairly big franchise. We then found a property in hall green and went with a recommended broker who got us a extremely a good rate. Within 3 months of finding the property we got the keys, we have now owned that property since the 1st of November. If you’re looking for extra stress on top of looking for a house and going through a mortgage then I would highly recommend Danielle’s services as she is the cherry on top.

Brendan · 10 November 2023

★★★★★ 5/5

Google

Liv was incredibly professional and supportive throughout the entire process, nothing was too much to ask of her and she ensured I had all the correct contacts and information needed during my process. Olivia is a true credit to your team and a real asset to your business.

Amber · 10 November 2023

★★★★★ 5/5

Google

Olivia is a great estate agent so helpful, patient and informative she really helped with my house hunting process and I’m so thankful to have had her assistance throughout the process would definitely recommend her to friends and family

Sarah · 13 May 2024

★★★★★ 5/5

Google

Done my first renting successfully. They knew the property and the landlord well. It would be great if I could got more updates during the process but I guess essential steps were taken timely. Documents and payments were convenient. Penny and Olivia were helpful and nice.

Zhenyu · 15 December 2023

★★★★★ 5/5

Google

Fantastic service and very informative about everything during the process. Thankyou Chloe and Olivia in the Shirley branch !!

Maanik · 10 June 2026

★★★★★ 4/5

Google

Last year we rented an apartment through Burchell Edwards in Shirley. Just as we had hoped, we found the perfect home. The entire rental process was smooth and enjoyable. Thanks to Olivia and Penny for their helpfulness and great follow up with us.

WAI · 13 February 2024

★★★★★ 5/5

Google

Olivia and Oliver were amazing really helpful and patient. They communicated with me really well. Will definitely be using Burchell Edwards again. Thankyou for all your hard work. :)

Hania · 12 October 2024

★★★★★ 4/5

Google

Looking for a rental property for 6 months, called Raza about a property I saw on rightmove. Accommodated a viewing within 2-3 hours and as soon as the landlord accepted the offer confirmed with me (all happened the same day). Very happy with this communication. As it came to signing the tenancy this was slower on communication which I had to chase several times and eventually only came through 2 hours before the close of play on the day we were picking up the keys which was disappointing. Otherwise happy with the service.

Fatima · 11 August 2024

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 5/5

Google

We are successfully renting the house and happy for the service of Chloe Tolliday and Olivia.

Kaying · 10 June 2026

★★★★★ 5/5

Google

Big thanks to Olivia and Raza from Burchell Edwards for helping us sort out our moving in under a week and saving us from the stress of last minute moving.

Heena · 11 August 2024

★★★★★ 5/5

Google

Burchell Edwards are quality. Super helpful staff, can not fault them!

Lewis · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service

After using other Agents locally for many years, I have got to say the service I received from the team at Cheadle hulme was outstanding. From the minute I spoke to Jemma I knew I was experiencing a different level of service. I dealt with Louise who kept me update and informed through every viewing, just superb, snd not forgetting Liam who when I had any queries dealt with them immediately- Thankyou to the whole amazing team, you will now have my other houses to let. 5 ⭐️

Sharon · 11 July 2023

★★★★★ 5/5

Google

Olivia was amazing! She was professional, friendly, and made everything smooth and stress-free. Highly recommend her, thank you, Olivia!

Jordan · 1 January 2025

★★★★★ 5/5

Google

Quick and responsive team help us in moving on a very short notice. Thanks to Olivia and Raza for making it smooth and stress free house moving for us.

M · 11 August 2024

★★★★★ 5/5

Google

Quick and responsive team help us in moving on a very short notice. Thanks to Olivia and Raza for making it smooth and stress free house moving for us.

MAYUR · 11 August 2024

★★★★★ 5/5

Trustpilot

Oliver Hawksworth is an exceptional…

Oliver Hawksworth is an exceptional Property Manager in the Sheffield Office.We have had a number of major problems with the flat he manages in Leeds for us and every time Oliver has solved the problem after really going the extra mile to do so!He is also friendly and courteous and extremely prompt in his responses - well done Oliver!CJ

Christopher · 21 August 2024

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 5/5

Google

We had a great experience with Ryan and Louise, they were really kind and helpful and we could always ring at any time whenever we had questions. 10/10 service, recommend using them for any first time buyers.

Farhad · 17 November 2025

★★★★★ 5/5

Google

Thanks to all the Team in Shirley especially Louise and Dec. They helped us sell my Grandfathers house with ease and helped exceed my families expectations, keeping everyone happy. I wholeheartedly recommended their services.

Matt · 14 March 2024

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Google

I have been involved with Burchell Edwards for several years and they have always had great staff, but Olivia from lettings is unmatched an absolute godsend. All I can say is Amazing, Amazing, Amazing!!!! She is friendly and approachable always on hand to support, advice and provided information were necessary. She has gone above and beyond to help me. An asset to Burchell Edwards. She deserves a promotion to lettings manager.

RAJ · 10 September 2024